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Reviewer Photos & Videos
Cam C.Greater Melbourne (Outer), VIC
- Verified customer
A+ great shipping company
I'm very happy with there service they give me, this is not the first package I have had them ship out to me in Australia.
tracking information was great, Packages have turned up in Good condition most of the time.
1 comment
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Sharlie PettitSydney, NSW
- Verified customer
Great option for purchasing US products
Shipitto is a fantastic company. My packages always arrive in excellent condition. Double postage makes it expensive, but it's the only way to purchase US products that can't otherwise be sent internationally.
1 comment
Shipito M.Shipito
Thank you for your review!
-Shipito Team
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- Verified customer
Prices going up, services going down...
Their services have become very expensive lately. There are some unnecessary restrictions when shipping dietary supplements. Avoid at all costs sending electronics with Li-Ion batteries as they will ask for ridiculous paperwork.
1 comment
Shipito M.Shipito
Please email me at [email protected] if you have concerns about your shipment.
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- Verified customer
Always on time
Packages arrived on time in condition as expected. The service is good. Sometimes postage can be a bit pricey, but that is not Shipito's fault. Photo service is good. Thanks
1 comment
Shipito M.Shipito
Thank you for your review!
-Shipito Team
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Cant recommend
I asked Shipitto to stop sending me unsolicited junk mail as I could not find any way to turn it off in settings.
In response they deleted my account, no explanation....
3 comments
Shipito M.Shipito
Please email your suite number to [email protected] and I will look into this and see if I can see what happened to your account.
I'd be happy to give it to you if I could log in to my account to get it Anna....
Shipito M.Shipito
If you send me the email address associated with it I can look it up that way.
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Very Dissapointed
I have been using shipito to ship my car parts i buy mainly for my 3 x 30yr old mercs and they recently rufused to ship with my prefered carrier Aust Post and i had to ship with USPS which ended costing AUD$200 to ship a basic size parcel with a few parts in it and not weighing much at all. I could not budge them to ship with Aust post. Previous to this i have shipped hundreds of parcels over the years with car small parts and even as recently as in July two parcels were sent with used parts. I am not happy at all considering is was a long time client over some 7yrs before. Their consolidation fees are expensive as well and now i will be trying out MyUSA.com to see how they compare
1 comment
Shipito M.Shipito
I'm sorry you had this experience. Please email your suite number to [email protected] and I will see what I can do to get this resolved.
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Andrew BeazleySouth East Queensland, QLD
- 2 reviews
Great Service
Great service. Once you understand the shipping rules to your country you can save a lot with shipito. They responded to my questions promptly & were very helpful when I asked for assistance.
1 comment
Shipito M.Shipito
Thank you for the review.
-Shipito Team
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bi66lessydney
- 3 reviews
- 1 like
Use a different company
Have used for about 8 years and they were ok - I actually referred them to friends but the last transaction has been terrible. Expensive, very unhelpful and basically each time that I respond to their next obstacle to somehow finalise the transaction there are questions that I just can't answer.
Bought aftershave from American ebay seller at very cheap price(half Australian) with free postage to US address but no sale to overseas - no problem, send to shipito. Big mistake.
Firstly, shipping cost is ridiculously expensive. Secondly, can't send t...Read more
1 comment
Shipito M.Shipito
I'm sorry you had this experience. Please email your suite number to [email protected] and I will see what I can do to get this resolved.
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FreddySydney
- 13 reviews
- 1 like
scammers
do not use this service
I initially had no problems but once I ordered an expensive item then all of sudden they started making requests for additional information, photo ID, extra money, etc, etc - they will throw as many hurdles at you in an effort to make you give up, I persisted, met all their demands, until their final demand which was - pay x more, x being the value of the item I bought to get forwarded.
Would you pay that? How confident are you that it'll make it this next time?
Perhaps they lost the item and required it to be re-purc...Read more
hased, maybe one of their employees stole it, who knows, but this thing seems to happen with alarming frequency on expensive items, just google search these clowns - the internet is flooded with stories that mirror mine. I can't believe they are still operating, they should be shut down.2 comments
Shipito M.Shipito
I'm sorry you had this experience. Please email your suite number to [email protected] so we can make this right.
why is it that all these positive 5 star reviews are from new users with only 1 review? and they all post a 5 star review on the day they create an account.. how interesting... are you also creating f... Read more
ake reviews as well as pretending to address victims concerns?Similar opinion? Write a review on ieatwords.com.au!
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Chen J.Greater Melbourne (Metropolitan), VIC
Worst experience ever!
I have used shipito only twice and unfortunately my experience with them is horrible! First of all, they are crazy expensive. Less than 5kg clothing for $170 AUD (for this reason I will never go with shipito again). Second, Ive had outstanding invoices in the account for their premium service for the last two years (I have not logged on during this time), which Ive used once in the past but didn't want to continue. So when I went to deposit money into my account to ship my parcel, the system automatically paid for those invoices without my perm...Read more
ission, leaving me no money in the account for shipping! I've put in a dispute with PayPal and luckily Paypal was able to refund me the money because shipito hasn't responded to the dispute for a week! Then, after all of this Ive tried to put some money back into the account (all inappropriate invoices have been removed at this stage) to complete the shipping. However I was only allowed to deposit via wire transfer or Bitcoin! I don't have Bitcoin so I was forced to transfer using wire transfer and that costed me an extra $10AUD TF fee from my end and $25 USD from their bank! Overall the experience was indescribable ridiculousness and so time consuming and exhausting that I would not ever want to deal with this company ever again!1 comment
Shipito M.Shipito
I'm sorry you had this experience. Please email your suite number to [email protected] so we can make this right.
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Josh WalshSouth East Queensland, QLD
- Verified customer
Very reliable service
I have used Shipito for the last couple of years and they have always been quick and reliable to process and forward my packages. The prices for the services they offer are very fair. Would highly recommend.
1 comment
Shipito M.Shipito
The Shipito Team thanks you for the great review!
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- Verified customer
A great service
The Services offered were professionally undertaken with friendly advice given every step of the way.. the parcels were combined and boxed professionally and The Tracking supplied for my parcel was clear and concise. Highly recommend .
1 comment
Shipito M.Shipito
Thank you
-Shipito Team!
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Thomas KaufmannSouth East Queensland, QLD
- Verified customer
Great as always
I've sent many items through Shipito. No problems at all. It arrived on time, and in good condition. Forwarded to me as expected. Will continue to use them in the future.
1 comment
Shipito M.Shipito
Thank you! We are excited to continue working with you.
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- Verified customer
Excellent
Excellent never had any problems. As some who based outside the us this has been a reliable service. Goods always arrive in good condition and tracking is very accurate
Thanks
1 comment
Shipito M.Shipito
Thank you!
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They open your packages; rates are expensive
They open your packages without consent and re-package very flimsily, ie just one piece of tape - they don't care if it gets lost in transit. Ask for a photo prior to sending and you don't receive one...Rates are higher than standard despite an extra $2 charge per package. I am sender and receiver. Tracked packages are more reliable than untracked.
3 comments
Shipito M.Shipito
I'm sorry you had a bad experience. Please email me your suite number and I will make sure you are reimbursed for the photos that were missed. My name is Anna and my email is [email protected]. Tracke... Read more
d packages are always more reliable, you are absolutely right. When you sign up for services you agree that we can open any package if there is any suspicion about the content. From our Terms and Conditions, "You authorize Shipito to open packages if there is a suspicion about content of the package (illegal goods) or any practical reason."Anna Bishop from shipito has confirmed they open every package to examine the contents, under the guise of 'security'. There was no comment on damages by or within shipito, or the request for and lack... Read more
of photos after inspection, nor the repacking in a careless fashion. Suggest if you use their service, to ask for photos prior to dispatch, and after repacking. I reckon you shouldn't have to pay them to do this, because they do this for supposed 'security reasons' anyway. They take photos of your package when you first receive it anyway. Theft was not discussed as it has not happened to me personally so far. She has also admitted their rates are higher than standard.Shipito M.Shipito
This is correct. We do open every package. This is a standard practice across shipping forwarders. We take photos of the arrived packages and check for damage. If you find that an item was damaged and... Read more
we did not catch it, please open a ticket and let us know. Our rates are not higher than standard. You can compare our rates to other shipping forwarders by using our shipping calculator and comparing it with theirs. https://www.shipito.com/en/shipping-calculator I did tell Tim that if you are purchasing a single package from a merchant who will ship directly to you, and you are not purchasing any other packages from anywhere else, it could be cheaper as you would not have to pay our $2 processing fee. This is not always the case as we have contracts with carriers to lower the shipping costs and they may or may not have those. Additionally, if you are shipping more than one package, consolidations save around 80% of total shipping costs.Similar opinion? Write a review on ieatwords.com.au!
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GuitaryGreater Melbourne (Metropolitan), VIC
- 14 reviews
- Verified customer
Warning, this service is very expensive, errors happen and are painful to correct
I'll try to be as objective as possible. This was my first time using shipito, signup is very easy.
I had two packages sent from Amazon. (neck pillows) total weight about 1kg.
They were significantly cheaper than buying in Australia and one was not shipping outside USA, so i thought I would give shipito a go, combine the packages for what Shipito describes as up to 80% off shipping!
tl~dr: small box cost over $110 AUD (just on the shipping), totally not worth it. Would not recommend. Only use if you must (for items that don't ship to Aus), ev...Read more
en so, maybe look at other options. Once they have your package, it's hostage until you pay up. Everything costs extra. Shipping costs are incredibly high. When you add extra charges, sometimes it's double or triple the cost of the product. NOTE: all costs and charges are in $US, and your package is hostage. - $2 per package to have Shipito receive item (fair enough); - To combine packages, I had to sign up as a 'premium member' additional+ $US10 (per month!);3 comments
Shipito M.Shipito
I'm sorry you had a bad experience. Your refund was processed today with the fees waived. I have emailed you regarding this.
I wasted over $110 on this painful, painful experience and I got back $15.90 refund.. wow.. You say Shipito waived the fees, Shipito waived the FEES TO GET A REFUND of the amount I WAS OVERCHARGED.... Read more
... That's not generous, Shipito gets it wrong and i'm supposed to be grateful that I wasn't charged $USD5 refund charge and 4.5% scam refund charge.. That's not service, that's cutting out one painfully dishonest and misleadingly nonsensical gutting at the end.Some people are questioning why so many 5 star reviews from people who have 1 review to their name, reviewing shipito on the day they sign up here. If it seems dodgy and it's a company, probably is.
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NB the Nasty BigotAdelaide
- 7 reviews
- Verified customer
5/5 Reliability | 5/5 Support | 3/5 Fees
As with my first review, Shipito are reliable and hasty in responsiveness to package receival and sending.
3 pictures are taken on receipt to the warehouse, and email notifications are sent to indicate when the package is ready to be paid for and shipped to you.
The downside to the great service is cost.
I've thought about trying different shipping providers, but shipito have been consistent with their service and its hard to find reliable and responsive courier and parcel companies - so Shipito are my choice for getting my parcels from USA to Australia.
1 comment
Shipito M.Shipito
The team here at Shipito wants to thank you for the feedback. We are currently working on ways to lower the costs for our loyal customers. We are excited to continue helping you ship to AU!
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L W.New South Wales
Incredibly overpriced and charge fees like crazy
The cost of sending packages is exorbitant and more than the retailer in the US sending an item to NZ would charge. One package contained unbeknownst to me a product which is flammable. It as cheaper for me to have them dispose of the parcel $50USD worth than pay them even more money to remove the offending item and pay the exorbitant sending costs. Upon disposing of the package they wanted to charge me $5 plus 4.3% PayPal charges to refund the money I had just paid them for my disposed of package! Absolute daylight robbery. They had my money (...Read more
$135NZD) for a few hours and then the package was disposed of and they wanted to charge me to return my own money! Scrupulous and borderline fraudulent. Would avoid at all costs and will never use again. Will cancel account once they return my money. Well I hope they return my money. :-(1 comment
Shipito M.Shipito
Thank you for providing us feedback on your experience. Please provide me your suite number and I will look into this and see what I can do. My name is Anna and you can email me at [email protected].
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Diana0777Hobart, TAS
- 5 reviews
- 7 likes
- Verified customer
Easy, fast, reliable!
I used to hate missing out on so many things from overseas just because they do not ship to Australia. Now I don't have to miss out as Shipito offers a mail forwarding service whereby I can purchase whatever I want, provide my Shipito address and then Shipito sends it to me.
1 comment
Shipito M.Shipito
The team here at Shipito is thrilled to receive such positive feedback and we are proud to help you ship around the world. Have you seen our new ePacket (USPS) and DHL options? They are very popular and I recommend checking them out!
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- Verified customer
Much better than their peers
Taking pictures is a welcome advantage over competitors. Prices are a little below average. Always well packed and tracked. Overall very professional. Very happy with service. Look forward to a long relationship.
1 comment
Shipito M.Shipito
We love getting such great feedback. The team at Shipito is excited to help you with all your future shipping needs!
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Questions & Answers
Martie M.asked
I was about to sign up but there seems to be ALOT of Australians that lose their parcels! And reading the comments, it seems that the postage fees are exhorbitant. Why use a 3rd party postal service if they are going to charge more than lets say, UPS?? Whats going on Shipito??? My little parcel will be less than 100gms in weight and I would grow horns and spit fire if I had to pay stupid high postage costs for a small item. Im not confident this is the right company. Im going with myus post. They seem more legitimate.
Sorry.
1 answer
Shipito M.Shipito
Hi Martie,
Please visit our shipping calculator to see what your costs will be. https://www.shipito.com/en/shipping-calculator
We actually have a very good delivery rate to Australia. In comparison to MyUS you will find we offer 3 different services that are less than their cheapest price for 100gram package.
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Shipito M.Shipito
Thank you for your review!
-Shipito Team