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Simonds QLD, Loganholme (page 5 of 12)
Reviewer Photos & Videos
Arron ChuangBrisbane
- QLD, Loganholme
- Verified customer
Extremely Disappoint about service
I am extremely disappointed from Simonds QLD. As a loyal customer, our family had purchased few houses from them, and also had introduced many friends to them without any benefit. However, we had lost our faith to them with their poor services. . We have two houses building with them currently at Southside of Brisbane. They had made few mistakes in this project and had not shown any sincerely attitude to solve their problems. Me and my sister bought a house in 2015-16 to demolish and subdivde the lands for two houses. Initially, we intended to ...Read more
live in them (one each) to build our dream home. We dedicated on our time and spent lots of time to design our home with multiple colour selection visits. As time goes by, they had exceed 220 days building periods (Building approval obtained on 30/5/17). Until now, we realised they had tricked customers by putting penalty rate as 11 dollars per day. After consulting with my friend who worked in construction industry, according to HIA contract, the late build payment minimum of 50 dollars per day. This act has shown their unprofessionalism to not letting customers know their right and simply they feedback is that because we have signed contract, there is nothing they can do about (so please make sure you read your contract properly). Not only they delay our building time, they had also completed the driveway that we did not request for (we initially only want one house's driveway to be done so that we can design the other one). They subsequently had requested us to share their cost. Given there is a great delay, we did not want to waste any more time, therefore, we reluctantly paid the cost and leave the driveway. Again, after consulting with other builders, legally, we are not obligated to pay any of fee for additional driveway simply this was their mistake. Due to the delay, my sister has commitment at oversea and no longer wish to wait. We are preparing to sell one of the house. We then realised they had incorrectly made Balustrades for both Homes when agents brought customers to the house. We have lost a few potential buyers due to their mistake (my agent has expressed their concern that customers had questioned their professionalism because they simply put advertisement with wrong design). After email conversations with build managers at QLD Simonds, they would like to extend 15 days for correction of mistake, given they are already 50 days exceed from the building period. We had patiently waiting for our dream home to be built. Instead of waiting for their rectification of their multiple mistakes, we had requested them to simply to provide cash back for the cost of changing our balcony/colour/balustrades. However, they refused to do so and insist they can only provide rectification of houses and willing to pay $11/day delayed fee as per contract. They cannot simply understand how much patient we have given to them and how frustrated we are to them. I think this is the time for everyone to know what Simonds as a builder can do when we do not know the law/customer right. I would appreciate if everyone can share this to people who intended to build with them.
1 comment
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ImranBrisbane
- QLD, Loganholme
- Verified customer
Great customer service - Very happy
So far we have had a wonderful experience with Simonds. From our initial meeting with Carol who convinced us Simonds was the best option for us to the finer details of the selection process with Jessica who was always happy to help. They showed great customer service and promptly responded to all of our queries and concerns. We are happy with the way our building process has been so far and are looking forward to moving into our completed Simonds home.
2 comments
Simonds H.Simonds
Hi Imran, thank you for the great feedback.
We are very happy to hear your journey with us has been enjoyable so far! ... Read more
If you wish to, please provide your job number and we can direct your positive feedback to the team members involved. Thanks again and congratulations on starting your build! Best wishes, Tristan.Q3484
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4.7(1,043)SamSouth East Queensland, QLD
- 5 reviews
- QLD, Loganholme
- Verified customer
Our first home build and entry to home owning!
We had done our research for several month trying to choose which builder to go with, initially we had paid a deposit with Coral homes but upon more exploring we really loved Simonds Displays and were wowed when we visited the Coomera display village in QLD. Our sales rep, Matt Baldwin was fantastic and very down to earth- he even helped us with our deposit paid to Coral homes by giving us the same deposit in LED down lights for our new build. He was a sensational sales rep, very knowledgeable and accommodating! I think this all done in Jan 201...Read more
7. Then within a few weeks we were allocated to our CRC Lyn Spicer to start the gallery process- oh my we did get a few luxury upgrades and they were worth every penny! One thing we were disappointed on was that Simonds in QLD did not offer fencing nor landscaping in their build packages which we now have to do afterwards. This would have been ideal as we really wanted to include this in our home loan rather than pay for it after the build was completed. From memory we completed the contract signing in March 2017 and then unfortunately had to wait for our land to register to build (not Simonds fault at all) rather a delay from the local city council etc. Land finally registered in August 2017 and we then started our build on the 5th of September 2017. This was when we met our first site supervisor, Shaun who commenced our build. The initial stages of the build went up very quickly, slab went down on the 21/09/17, then frames and roof were done by the 27/09/17, lockup completed with all bricks and windows completed by the 25/10/17. Then we had a walk through our build during claim fix in mid Nov 2017 where all the fixtures were being put together. This was great as we were able to take both our families through the site for a walk through! The next and final stage however had a few hiccups and took ages to complete! Just prior to Christmas we were informed by our CRC that our site supervisor was being changed- the only explanation given was that there were too many jobs in our build location and this site supervisor was very overloaded with jobs. As first time builders this made us very anxious with not understanding why this occurred and we were still renting with an impending rental vacate period nearing too. Looking back this process did not affect our build overall too much but the change so close to the end of our build did worry us. But there was a silver lining as we got a new site supervisor, Luke Peterson who was great and flogged the build for us in the end as we were really tight in moving out of our rental and into the new house. The last few weeks of the build were the most frustrating as we could see all the house looked completed but all the final checks needed completing (plus we were desperate to hurry up and move in!). The only downfall was gas meters not being connected when installed and the paint work- again more related to trades then Simonds. We can say that our site Supervisor did chase up all the trades and make them re-do work that was unsatisfactory and we were informed they will no longer use the painter they had as they were up to their standards for finishings. Our last site Supervisor, Luke really did go out of his way to ensure everything progress to the PCI stage asap as we had deadlines for our rental property (he probably hated me for hassling so much) but he 100% pulled it off and we are very thankful for his hard work and going the extra mile!. Overall they were very good at keeping us informed of time frames, what was happening with our biggest investment of our lives and we got a beautiful home to raise our little bubba in! We have a 6 month check in for any work that we require post completion too!2 comments
Simonds H.Simonds
Hi Sam! Thank you for the great and honest feedback. We are very happy to hear your journey with us has been enjoyable! We hope you family enjoy your brand new home.
If you wish to, please provide ... Read more
your job number and we can direct your positive feedback to the team members involved. Thanks again and congratulations on the successful build!Hi Tristan our job number was Q3296- please do pass on our feedback to the team- they’ve been wonderful!!!
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AshleaKaralee
- 3 reviews
- QLD, Loganholme
- Verified customer
Very happy!!
Workmanship has been fantastic, our independent building inspector commented it was one of the best volume built homes he has seen. The build was very well managed, our site supervisor was amazing - extremely on the ball, unflappable and has managed to build an excellent group of tradies that produce a fantastic product!! Customer service has been quite good, we had a few hickups in the contract stage and quite a large bill for electricity connection which was unexpected but other than that the process was fantastic.
2 comments
Simonds H.Simonds
Hi Ashlea! Thank you for the great feedback! We're pleased your journey was enjoyable, and that all hickups were resolved.
If you wish to, please provide your job number and we can direct your positive feedback to the team members involved. ... Read more
Congratulations on your new home! Best wishes, Tristan.Q3402
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yoshiRochedale
- QLD, Loganholme
- Verified customer
All the staff in Simonds and after care service
I have bought a couple of new house since I came to Australia.
Simonds house is the best quality house so far, not only that I am very happy with the after care service.
That is most important to make Simonds come number one building company.
All the staff are very well trained and provided me satisfied and great service since from the beginning.
I really have to nominate Alan Mc Ewan (manager of after care service) is very responsible and attentive
every time I had some miner issues. According to my experience I have hardly ever got th...Read more
1 comment
Simonds H.Simonds
Hi Yoshi! Thank you for the great feedback.
We are very happy to hear your journey with the Simonds team and Alan McEwan has been enjoyable! If you wish to, please provide your job number and we c... Read more
an direct your positive feedback to the team members involved.Similar opinion? Write a review on ieatwords.com.au!
Piyush ShastriBrisba
- 2 reviews
- QLD, Loganholme
- Verified customer
Excellent
All three are good
Good speed for work
Good customer service
Good management
Early Handover
Compare to others it's excellent work
Start to finished throughout best experience
Start with Jerald Burton and in between Jessica Thurlow, Cayde Rouchle and Darren Ballis and all others are cooperative for all.
First and last word value of your money, time and feelings = SIMOND THE BEST BUILDER
Thanks for my new sweet home construction
2 comments
Simonds H.Simonds
Hi Piyush Shastri! Thank you for the great feedback!
We are very happy to hear your journey with us has been enjoyable! If you wish to, please provide your job number and we can direct your positi... Read more
ve feedback to the team members involved, like Jerald, Jessica, Cayde and Darren.Q3394 63 Phoenix Street, Rochedale QLD 4123
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TrudyEdens Landing
- QLD, Loganholme
- Verified customer
Fantastic building experience
I am extremely happy with the build quality of my property. The journey from start to finish has been smooth and stress free. My supervisor, Jared, kept me up to date with the progress and answered all of my questions. All of my contacts at Simonds were extremely helpful, accommodating and supportive and made the journey a very enjoyable one.
1 comment
Simonds H.Simonds
Hi Trudy! Thank you for the great feedback! We are very happy to hear your journey with us has been enjoyable. If you wish to, please provide your job number and we can direct your positive feedback t... Read more
o the team members like Jared and the rest. Thanks again and congratulations on your new home!Similar opinion? Write a review on ieatwords.com.au!
IlonaOrmeau Hills
- 2 reviews
- QLD, Loganholme
- Verified customer
Purchase of display home
Happy with overall experience. All staff friendly and helpful. I haven't moved in as yet but happy with service so far. I can't comment on the workmanship or build quality for the property as I haven't moved in as yet but what I have seen so far it looks good. I would like to make a special mention to Alan who does the maintenance. I found him to be very helpful.
1 comment
Simonds H.Simonds
Hi Ilona! Thank you for the great feedback. We are very happy to hear your journey with us has been enjoyable so far! We hope the rest of the process is smooth sailing. If you wish to, please provide ... Read more
your job number and we can direct your positive feedback to the team members involved. Also, please don't hesitate to contact us if there is anything further that we can assist with. Best wishes, Tristan.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Loganholme
- Verified customer
I am very happy and satisfied with Simonds
Our first home built in 2017, have been living in the house for 11 months, NIL major issues so far
We had quite few issues with site manger at the beginning, Simonds took our feed back seriously and corrected the small errors immediately. I was lucky that I chose to build with Simonds. Finally, I would like to thank Maria as she has been cooperative, helpful for every single question from the beginning to end.
2 comments
Simonds H.Simonds
Hi Yimeselam! Thank you for the great feedback! We are very happy to hear your journey with us has been enjoyable! If you wish to, please provide your job number and we can direct your positive feedba... Read more
ck to the team members involved, like Maria! Thanks again and congratulations on your new home! Best wishes, Tristan.Q2935
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Find out how Simonds QLD, Loganholme compares to other Home Builders
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KieranBrisbane, QLD
- QLD, Loganholme
- Verified customer
Great Start!
We are First home buyers and are at the starting stage, have just signed contracts and land hasn't been registered yet, due by May'18
Would like to leave a review on the service so far for the new customers.
Sales team has been Great, dealt with Carol L, She is a professional, experienced and very nice girl and she definitely knows stuff!!
Customer care had been great so far, dealt with Aleisha S, sweet girl and great correspondence so far and hoping it be a pleasant journey till the end!
I will come back and provide more reviews during our journey!
Good Luck!
3 comments
Simonds H.Simonds
Hi Kieran, thanks for your feedback. Much appreciated!
Simonds H.Simonds
Hi Kieran, just following up, If you wish to, please provide your job number and we can direct your feedback and experience to the team members involved.
Please don’t hesitate to contact us if there... Read more
is anything further that we can assist with. Best wishes, TristanMy Job# Q3654
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ERIKABrisbane
- QLD, Loganholme
- Verified customer
Outstanding customer service
We have just finished to build our new home and love to live in it now. Our experience was in general pretty good, from our sales person to our CRC person, they always try their best to solve any issues we encounter throughout our build. We love to deal with our CRC especially, she was so patient and always was ready to hear from us even in our more stressful times.
Our home was done as we requested, the admin stage was hard because we requested so many changes that it created issues at times but they were resolved one by one. Then we have the...Read more
2 comments
Simonds H.Simonds
Hi Erika, glad to hear you received such great service. Will pass your feedback on to the team.
Simonds H.Simonds
Hi Erika, just following up, If you wish to, please provide your job number and we can direct your feedback and experience to the team members involved.
Please don’t hesitate to contact us if there ... Read more
is anything further that we can assist with. Best wishes, TristanSimilar opinion? Write a review on ieatwords.com.au!
- QLD, Loganholme
- Verified customer
Transparent Process
Customer service and support up until this time has been transparent and efficient. All the staff that we have dealt with have been friendly and helpful. It is still early days to write a thorough review as we have only just signed the contract, but we have been happy with the service that we have received so far from Simonds.
2 comments
Simonds H.Simonds
Thanks for your feedback!
Simonds H.Simonds
Hi again, just following up. If you wish to, please provide your job number and we can direct your feedback and experience to the team members involved.
Please don’t hesitate to contact us if there ... Read more
is anything further that we can assist with. Best wishes, TristanSimilar opinion? Write a review on ieatwords.com.au!
- QLD, Loganholme
- Verified customer
The BEST sales and customer service we have ever experienced
We have just reached site start at this stage,but the journey so far has been positive. This is our second house we have built, and you learn a lot quickly with your first home, so when we chose Simonds it was because of the quality of the product and the professionalism of their sales team and customer service.
We only had 1 issue arise in the pre-site stage which was discussed with management and the outcome was favourable. The sales team was very knowledgeable in the house design and what would work for our block of land, and was always av...Read more
3 comments
Simonds H.Simonds
HI Tim, thanks so much. Always great to hear, will pass your feedback on to the team.
Simonds H.Simonds
Hi Tim, just following up. If you wish to, please provide your job number and we can direct your feedback and experience to the team members involved.
Please don’t hesitate to contact us if there is... Read more
anything further that we can assist with. Best wishes, TristanQ3399
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- QLD, Loganholme
- Verified customer
Planning process
The planning process of our build has been well handled from our sales consultant to our CRC. We have had minor mistakes from the gallery phase, such as incorrect building covenant followed and some missed items that were to be adjusted from gallery. Our Current CRC however has been very helpful in correcting these issues and sorting any discrepancies we have noticed. customer service and support is always very prompt and any issues that have needed further review I have always been updated in the waiting process.
1 comment
Simonds H.Simonds
Hi Erica, thanks for your feedback! Will pass your feedback on to the team, and ensure these mistakes don;t happen in the future.
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N.LBrisbane
- QLD, Loganholme
- Verified customer
Genuine service and exceptional work
I'm currently building my 2nd home with Simonds. I built my 1st home with them back 3 years ago. This time I'm building the Villa Vittoria. My experience with Simonds have been amazing. I enjoyed every part of it, the genuine service, professionalism and the efficiency work have once again blown me away. Shaun Neville my site supervisor has been delivering exceptional work, with the amount of rain we had, my house is at fixing stage and it only has been 3 months since the construction started.
Everyone who have helped me in the process have ...Read more
been absolutely fantastic. Started with Sales consultant Carol who suggested the house plan that i love with a bit of personal touch with it, our customer service coordinator Jessica- answer any questions i had in a promptly manner, my gallery professional Jesse and our tiles consultant Jaz, they are an exceptional professional who helped me alot with my colours selection - lastly as mentioned earlier my supervisor Shaun is exceptional of what he does. Also he is very easy to talk to. Genuine service is the right term to describe this exceptional team. I would like to thank everyone who helped me with my house. And now we all can not wait to move in!!2 comments
Simonds H.Simonds
Thanks for your feedback! Always great to hear of customers choosing to build a 2nd or 3rd time with our team.
Simonds H.Simonds
Hi N.L, just following up, if you wish to, please provide your job number and we can direct your feedback and experience to the team members involved.
Please don’t hesitate to contact us if there is... Read more
anything further that we can assist with. Best wishes, TristanSimilar opinion? Write a review on ieatwords.com.au!
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MariotSouth East Queensland, QLD
- 3 reviews
- QLD, Loganholme
- Verified customer
In general we are very happy with Simonds and the product and the service provided up to now.
Sorry, the house build has not started yet. Regarding the process of quotation and final contract and price, I believe that more time is required for a proper review of all prices, because some was reviewed and adjusted, but I think that not all prices were correct. But, in term of support and customer service, in general everyone has been very diligent and concern about our needs as customer.
2 comments
Simonds H.Simonds
Great to hear your experience has been a good one Mariot. We're working to improve our process to make the pricing more transparent.
Simonds H.Simonds
Hi Mariot, just following up. If you wish to, please provide your job number and we can direct your feedback and experience to the team members involved.
Please don’t hesitate to contact us if there... Read more
is anything further that we can assist with. Best wishes, TristanSimilar opinion? Write a review on ieatwords.com.au!
KrisBrisbane
- QLD, Loganholme
- Verified customer
It's all worth it!
From day one, the people from Simonds were very enthusiastic and very helpful in the whole process. There were very open to answer all questions that I wished to ask. The guys in Simonds are warm and accommodating to my needs all the time. I'm still on the process of my loan and had a lot of setbacks with my application. Even so, there were very open and flexible to adjust to this very lengthy process. What makes Simonds stand out from the other builders I would say is that you have the freedom to customise your own home through their various ...Read more
upgrade options, and the staff in their Loganholme Gallery made me feel very at ease and helped me a lot in choosing the right colour themes and design for my home. I made the perfect choice in deciding to go and build with Simonds. And yes I believe it will all be worth it!1 comment
Simonds H.Simonds
Hi Kris, thank you for the great feedback. We are very happy to hear your journey with us and the Loganholme team been enjoyable! If you wish to, please provide your job number and we can direct your ... Read more
positive feedback to the team members involved. Thanks again and congratulations on starting to build your new home! Best wishes to you, Tristan.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Loganholme
- Verified customer
product review
Good workmanship and build quality. Our home is great. We chose the design from catalogue and there was no open home to view. We are happy with the overall outcome of the house. It is beyond what we expected.
Good management. Everything was great. We have referred our son who will also be building with Simonds.
Excellent customer service and support. Always happy to answer questions and went an extra mile to make sure we were happy.
1 comment
Simonds H.Simonds
Hi Rossie, thank you for the great feedback. We are very happy to hear your journey with us has been enjoyable! If you wish to, please provide your job number and we can direct your positive feedback ... Read more
to the team members involved. Thanks again and congratulations on your new home! Best wishes to you and your family, Tristan.Similar opinion? Write a review on ieatwords.com.au!
GregOxenford
- 2 reviews
- QLD, Loganholme
- Verified customer
Simonds are all about service
The team from Simonds have been very helpful right from the start at the display home at Upper Coomera on the Gold Coast. We dealt with Cary, who was fantastic allowing us to modify the floor plan to suit our needs, some builders will not let you do this. Lyn is our customer relation coordinator and she has been just great. Working with us for over 2 years as our land took a lot longer than anyone could predict it would. In this time we had made a lot of changes to the house with adding extras and taking out other things moving things around, s...Read more
he was very patient, professional and accommodating to our needs at all times. We finally got our slab poured mid October 2017. Our site superviser Cam has been working very hard with us and the house is now three quarters finished. Cam has met all our requests and expectations with the build thus far. I can highly recommend Simonds to anyone who is looking for a builder that will deliver the results that you deserve. Greg W2 comments
Simonds H.Simonds
Hi Greg, thank you for the great feedback. We are very happy to hear your journey with us has been enjoyable so far! Only one quarter left! If you wish to, please provide your job number and we can di... Read more
rect your positive feedback to the team members involved. Thanks again and congratulations on starting this process! Best wishes, Tristan.Our job number is Q2333
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LarryBrisbane, QLD
- QLD, Loganholme
- Verified customer
The Simonds people makes the difference!
Before I decided which builder to go with I almost contacted all the mainstream builders in the market. The reasons that I finally chose Simonds because the Flinders design is quite good and Simonds is flexible to modify the standard design to meet almost all my needs. In addition to the product itself, the Simonds staff is the most significant+ factor that helps me to make the final decision. My sales consultant Michael Downs from Upper Coomera display home is a very responsible and patient gentleman, as a first home buyer, I had lots of quest...Read more
ions with regard to the construction of the house. Every time I sent a question list to Michael, he replied me promptly and in case that he needed to take some time to consult with some other colleagues he kept me informed of the progress all the time, his answers in most cases are more than my expectation. I also appreciate Carol Lok who works in Rochedale display home, she is quite professional and gave me a lot of useful suggestions despite she is not my direct sales consultant. My Client Relationship Coordinator Maria Lozano is also very nice, she tried very hard to meet all my requests to ensure a satisfactory client experience. One thing worth to mention that every time she gave me a call I can feel her passion and enthusiasm from her voice. My contract presentor Catherine is pregnant and will give birth to her baby next month, but she still work very hard and explain the contract terms for me. Overall, my experience with Simonds so far is quite good and Simonds staff impressed me by demonstrating a very good team work and internal cooperation. I just signed the contract with Simonds last week and the construction is expected to commence early next year. The construction is the most important part of the whole building journey, I hope Simonds could continue to deliver its satisfactory service and products to clients and don't let me down. I would continue to update my experience with Simonds here as the construction is going on. Really can't wait to see my dream house comes to life.1 comment
Simonds H.Simonds
Hi Larry, thank you for the great feedback. We are very happy to hear your journey with us has been enjoyable so far! If you wish to, please provide your job number and we can direct your positive fee... Read more
dback to the team members involved. Thanks again and congratulations on starting this process! Best wishes, Tristan.Similar opinion? Write a review on ieatwords.com.au!
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Simonds H.Simonds
Hi Arron, thank you for your message.
We are sorry to hear about your frustration. We would like to make sure that all of your concerns are addressed so we will ensure a team member contacts you ... Read more
as soon as possible to further discuss these issues.