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BellsBribie Island
- QLD, Loganholme
- Verified customer
A good start
We haven’t started our build yet. We are more than happy with our journey so far. The sales staff Amanda and Vanessa were awesome. The rest of the crew at Simonds who have bought us to the place where we have signed our contract to build with Simonds have been excellent also. We look forward to our house being completed and will write another review then
1 comment
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Vasu CAU
- QLD, Loganholme
- Verified customer
New home from Simonds - excellent experience
I built a new home from Simonds homes at Mango Hill. My experience through out has been fantastic. Everyone from Simonds from sales (managed by Jerald) to built (managed by Troy) and to customer coordinator (Aleisha Stuart) pitched in and assisted me on journey of building new house.
Workmanship and quality of house is good and customer coordinator was always very prompt in resolving any queries.
1 comment
Simonds H.Simonds
Hi Vasu C,
Thanks for the great feedback. Glad to hear that you are happy with the quality of your home and with the staff members involved in your build.
If you wish to, please provide your job numbe... Read more
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- QLD, Loganholme
- Verified customer
Commencing Home Build Baringa
After a rocky start due to person leaving and house plan changes not being recorded Amanda stepped in and was fantastic. She regained our faith in Simonds and we decided to go ahead with the build. Our trip to the Gallery was great and all the staff were very helpful. The assistance we have received from Maria and Alicia has been really appreciated. We are really looking forward to the commencement of our home.
2 comments
Simonds H.Simonds
Hi Dawnie,
Thanks for the good feedback. We are glad to hear that you are happy with the staff members involved and you are looking forward to your new home.
If you wish to, please provide your job n... Read more
Job No Q3672
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DowdzPimpama
- QLD, Loganholme
- Verified customer
First house and made the experience easy.
Could not fault anything with the build. From the initial sale Brittany Risk was absolutely amazing, and throughout the entire customer service procedure with a huge thanks to Jessica Thurlow who was wonderful and very accommodating, it confirmed our decision to go with Simonds. Outstanding service and always happy to help. I have nothing but praise and excellence for all involved. I would highly recommend any body that is going to build not to hesitate in using Simonds. I am looking forward to doing it again with Simonds.
2 comments
Simonds H.Simonds
Hi Dowdz,
Thanks for the great feedback. We are glad to hear that you are satisfied with the staff that was involved in your build.
If you wish to, please provide your job number and we can direct you... Read more
Hi thank you for the reply. My job number was Q3538
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JakeQLD, 4207
- QLD, Loganholme
- Verified customer
Perfect experience for a First Home Buyer
My wife and I are first time home owners and builders. Simonds made the entire process from sales meeting, to colour choices all the way through to the end of build stage easy to understand, and stress free. The house looks amazing! Everything we wanted was done, from Ducted & Zones Air conditioning to soft-close toilet seats, and all at an affordable price. Our site supervisor sent us weekly updates and arranged regular inspections. Our Customer Representative, who has been with us from the beginning, made the whole process easy to understand ...Read more
and was always very quick to respond if we had any queries. Many people tried talking us out of building our first home. People said that builders are unreliable and impossible to contact. Simonds have been fantastic. They are nearly a full month ahead of schedule and with regular communication from either our customer rep or site supervisor, my wife and I always felt we knew exactly what was being worked on and how things were moving along. 10/10 - I highly recommend Simonds and would definitely use them again if we chose to build again in the future!2 comments
Simonds H.Simonds
Hi Jake,
Thank you for the great feedback. We're very happy to hear your journey with us has been enjoyable!... Read more
If you wish to, please provide your job number and we can direct your positive feedback to the team members involved. Best wishes, AmandaQ3656
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- QLD, Loganholme
- Verified customer
No Better Builder for a First Home Buyer!
It's been just over a month since I moved into my newly built house, and I still can't believe how great the build is, but more so how wonderful the experience was from start to finish with Simonds and their fantastic customer service! Simonds went over and above my expectations and I truly recommend them for any first home buyer!
As a first home buyer, building a house is especially scary. After calling around to several building companies Simonds was the only one to give me their time of day and answer all my newbie questions - and trust m...Read more
e there were many. They made a lot of time to personally sit down with me and talk me through everything which was absolutely appreciated. Simonds was flexible in the design of the house using a mix of their Fusion Options to upgrade certain areas, such as the kitchen and ensuite, and more again to adjust other areas of the house to my personal preferences. The Gallery process was very smooth and they made it easy to make decisions that I would be happy to live with. There was a range of options from their standard inclusions to choose from, however going for something a little nicer can leave a small dent in your budget. Their customer service during this overwhelming process was very professional and geared toward providing me with as much help and information as possible to make my decisions all on the one day. I'll also say here that they were more than happy to make small changes to the gallery selections later on, but be careful not to go overboard. The land took longer to register than estimated, but as soon as it did Simonds was hasty to get the build started with no further delays. They gave me all the details of what was going on as the build progressed, but I did find my Site Supervisor was hard to get a hold of at times. They also have a type of progress tracker on their MySimonds website which was very useful for seeing where the build stages were up to and a place I could look at my documentation when needed. At the end of the build my Site Supervisor, my builder mate and myself did the Practical Completion Inspection (PCI) together and although we found some painting issues, and I tell you I was very very pedantic where majority of them would not be classed as an issue according to the building standard, there was no structural issues. At the final inspection we saw that 95% of the paint issues fixed which I did not expect any to be done at all.1 comment
Simonds H.Simonds
Hi Carl,
Thank you for the great feedback. We're very happy to hear your journey with us has been enjoyable!... Read more
If you wish to, please provide your job number and we can direct your positive feedback to the team members involved. Best wishes, AmandaSimilar opinion? Write a review on ieatwords.com.au!
BharathBrisbane
- QLD, Loganholme
- Verified customer
Couldn't have asked for a better 1st home building experience. Simonds you are awesome.
As a first home builder I was so nervous and anxious with the overall process, fortunately I happen to meet Michael Downs, the sales consultant at coomera estate. The guy who made simonds a reality. I was very much impressed by his knowledge and his guidance through out my initial stages. He has gone beyond my expectations to help me out in all possible ways. It was an absolute pleasure to be dealing with such an amazing professional who has so much patience and friendliness in him which made the entire initial stages so easy.
I have been ...Read more
so fortunate to have Maria Lozano as my customer relationship coordinator. She has been very helpful in guiding me through the next stage of my build and explaining me every single detail which I need to know. The communication between us is so smooth that if she misses my call she calls me back straight away and replies to my email as soon as she can . She makes sure everything gets done as soon as possible and follows up on things which needs attention, more importantly she keep in touch with me throughout the journey which reassures everything is going on right track. And now the construction is about to begin in couple of weeks and I'm all so excited to see, touch and feel the finished product of my "home". Cant wait to share rest of my experience once the construction is finished, which I will surely come back and let all you guys know. Over all my experience with simonds so far is amazing and couldnt have trusted anyone other than these wonderful guys who looks after me so well. Once again a big thank you to Michael Downs, Maria lozano and i must mention the girls at the gallery Rita, Kelly and jazmin. They were so helpful while choosing the interiors, colors, electricals and tiling . From my experience I recommend simonds 100%. Keep up the good work. Cheers Bharath2 comments
Simonds H.Simonds
Hi Bharath, thank you for the great feedback. We are very happy to hear your journey with us has been enjoyable! If you wish to, please provide your job number and we can direct your positive feedback... Read more
to the team members involved. Thanks again and congratulations on your new home! Best wishes, SimondsHi there . My job number is Q3721.. cheers ..
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Such a great choice for our first investment! Great team :)
We looked at building through Simonds to start our first investment property, and we are so happy we did! The process through sales was fantastic - Michael really understood what we wanted and went above and beyond to give exceptional service, and the plan of our house ended up perfect. Aleisha, was also wonderful to deal with as she gave prompt and friendly responses to any questions we had. Terry our building supervisor was great as he kept us up to date with the process and made sure we were happy with the build. He took us around the house ...Read more
upon completion where we were very pleased with the final product. Overall, we had an excellent, stress-free and easy experience with Simonds, and an awesome team by our side! Thank you for helping us with our first investment :)1 comment
Simonds H.Simonds
Hi BBF, thank you for the amazing feedback.
We are very happy to hear your journey with the eam has been enjoyable! If you wish to, please provide your job number and we can direct your positive f... Read more
eedback to Michael, Aleisha and everyone involved!Similar opinion? Write a review on ieatwords.com.au!
- QLD, Loganholme
- Verified customer
My first Simonds home
My home is only at the slab stage. But so far everyone involved has been friendly and helpful. A very happy and stress free experience to date. The display home I went through was beautiful I hope mine will be nicer.
1 comment
Simonds H.Simonds
Hi Dixie, thank you for the great feedback!
If you wish to, please provide your job number and we can direct your positive feedback to the team members involved. ... Read more
Best wishes, Tristan.Similar opinion? Write a review on ieatwords.com.au!
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David LBrisbane
- QLD, Loganholme
- Verified customer
Outstanding customer service
Despite only being at the back end of the pre-site stage, the process has been extremely efficient and transparent. The professionalism, level of care and expertise demonstrated by everyone from our initial display centre visit, specifically Rod and Angie, right through to our consultants in head office, namely Maria, Jesse, Kelly, Jaz who provided much needed assistance with drafting, gallery and contracts, has been second to none. We particularly appreciate their accessibility and prompt responses. We also value the mysimonds website which helps us track and monitor the progress of the build. Although there’s a long way to go, we feel like we could not have been placed in better hands.
2 comments
Simonds H.Simonds
Hi David, thank you for the great feedback.
We're happy that the process so far has been delivered with transparency and care! If you wish to, please provide your job number and we can direct your positive feedback to all team members involved. ... Read more
Thanks again, and don't hesitate to reach out to us if you need any assistance. Best wishes, Tristan.Thank you. Q3745
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- QLD, Loganholme
- Verified customer
First Home Buyers - Exceptional Experience!!
My brother and I are known to be meticulous people, so we had high standards and were quite nervous as the build of our first home began. Simonds completely delivered beyond our expectations! The degree of care and detail delivered from our build team was outstanding. We inspected each stage of our home and were thrilled with the workmanship and the cleanliness of the site at all times. Not only was the product of high quality but the service was exceptional to match. Alistair was our site manager, he was a dream to partner with - always taking...Read more
the time to explain and communicate in detail - making sure we were comfortable and informed at all times! The build schedule was consistently tightly managed; we have actually received the keys to our new home EARLIER than expected and could not be happier! We are elated that we choose to build with Simonds as the journey has been smooth and fun! From our first step with our sales consultation team (the amazing Rod and Angie), to our wonderful gallery experience, to our constant communication with the exceptional Jessica (superhuman customer relationship coordinator), to the final stage of construction with Alistair and our excellent build team - every step was made easy with the magnificent team we were blessed with. My family and I truly appreciate the time and attention that our Simonds Team so kindly gave to us and our home.3 comments
Simonds H.Simonds
Hi Bek, thank you for the fantastic feedback.
We are very happy we were able to meet your needs and expectations! If you wish to, please provide your job number and we can direct your positive fee... Read more
dback to the Alistair, Rod, Angie and everyone involved!Hi Tristan,
Yes please do! It is: Q3513
Thank-you!
Simonds H.Simonds
Thanks Bek, I've forwarded it to our team. Have a great day!
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- QLD, Loganholme
- Verified customer
Can'r wait to enjoy it!
Our journey with Simonds started really well with our Sales person Chris making everything so effortless and being our first home made us feel really comfortable with our decision to build with Simonds. Moving into the document signing stage and selections things most definitely got more difficult for us. Our initial customer relationship coordinator went on maternity leave suddenly and one of the main staff we did our product selections with also left. These two things it made it little hard for us to keep open communication moving forward as ...Read more
some of selections were wrong or not included. Once we got the ball rolling our new Coordinator was AMAZING and we felt she really went above and beyond to assist us in any way possible (Thanks Aleisha!) It took us awhile to get building approval and covenant etc but once we did the actual building process was super smooth and seemed to fly by. We were originally scheduled to handover in February but with the build not actually starting until later January we were pushed back - not that I think this was entirely Simonds fault but this is something that's important to keep in mind when building a home. The finishes on our home are really good and we think the quality of the home its self is really high and we have many comments of how good looks. We have now been in our home 2 weeks and naturally there have been a few teething issues but nothing major and nothing that both our building supervisor or our CRC hasn't done all they could to resolve. Overall we are really happy with our home and the way it has turned out, and also the way our particular build and the problems we faced were dealt with! Big thank you to the team that looked after us, we can not wait to settle in and enjoy our beautiful home.1 comment
Simonds H.Simonds
Hi Lara, thank you for the open and honest feedback! We're happy that once you got in contacted with your new coordinator Aleisha, everything got back on track!
I'd love to get this review across t... Read more
o the team! If you wish to, please provide your job number and we can direct your positive feedback to the team members involved!Similar opinion? Write a review on ieatwords.com.au!
Reviewer Arana HillsBrisbane, Queensland
- 6 reviews
- 5 likes
- QLD, Loganholme
- Verified customer
Good company to deal with
We found the experience of dealing with Simonds was smooth sailing from sales to completed construction.
Any problems that we found along the way (and these were very few) were quickly sorted out by our CRC or site supervisor.
Work progressed steadily throughout the whole building period.
The price was reasonable especially when compared to what other builders offered.
The workmanship in the house is of high quality. At the end of the construction we had the property inspected by an independent building inspector who said that he was impressed with the work. He said that our home was far better than most of the houses that he inspects.
Thank you Simonds for the good building experience.
1 comment
Simonds H.Simonds
Hi Arana, thanks so much for the great feedback! We're happy the property inspector loved the home too.
It's great to hear your journey with us has been enjoyable! If you wish to, please provide yo... Read more
ur job number and we can direct your positive feedback to the team members involved.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Loganholme
- Verified customer
Great build process
Our home is of high quality and any defects that we found during our inspections were quickly rectified. Our customer support officer was fantastic and kept us informed and up to date during the whole process. In fact she went over and above by smoothing over a couple of issues we had with our bank. Our site supervisor was great at keeping us in the loop. Nothing was an issue and our questions were always answered. The only thing I would love to see is during the gallery day that a basic interactive computer generated visual of the colour options would make the choosing process really come to life. Would we build with Simonds again? Yes we will.
1 comment
Simonds H.Simonds
Hi Regs, thank you for the great feedback.
We are very happy to hear your journey with us has been enjoyable! If you wish to, please provide your job number and we can direct your positive feedback to the team members involved. ... Read more
Thanks again and congratulations on your new home! Best wishes, Tristan.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Loganholme
- Verified customer
Excellent service by Simonds Brisbane team, specially Maria Lozano.
Great customer services by whole team, specially Maria Lozano. I have received great customer services and always help whenever need information. I would like to say thanks to Maria Lozano for giving us a quick reply.
we are so excited for our first dream home. I have received positive reviews from my friends. positive response so far. always try to help customer.
1 comment
Simonds H.Simonds
Hi Raj, thank you for the great feedback.
We are very happy to hear your journey with us has been enjoyable! If you wish to, please provide your job number and we can direct your positive feedback... Read more
to the Maria Lozano and the team members involved.Similar opinion? Write a review on ieatwords.com.au!
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AyeIpswich
- QLD, Loganholme
- Verified customer
Extremely poor workmanship and no quality house
My house workmanship was so so extremely very poor workmanship and no quality at all, my garage floor alone had 70 cracks, my bricks mortar was inadequate and with cracks, brick alignment was shocking, very visible plaster in wall and worst in ceiling, supervisor was racist, unprofessional, regreting too much building my house with them. Never go with this builder again, had my retaining wall built but half a meter short, no water drain pipe and dainage gravel the first time they built my retaining wall, ask them to put but damage the upper sle...Read more
epers. Totally rip off. They render my wall but not that good, they epoxy my garage and flakes it but never repair the crack. Simond will just take you money and will build you a disgrace home. I am so angry to this builder specially to the Supervisor. Never refer this builder to anyone. You can come to my place and see my house how they build it, and decide afterwards but I warn you, had also cracks in the ceiling, substandard paint.2 comments
Simonds H.Simonds
Hi Aye, thank you for getting in touch.
I’m very sorry to hear about your experience. This is certainly not an acceptable level of service. ... Read more
We want to make sure all your concerns are investigated and addressed. Could you please provide your job number and we will have a team member contact you as soon as possible to further discuss these issues. Best wishes, Tristan.Hi Tristan, could you please call me on 04335510156, thanks
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JordieBrisbane
- QLD, Loganholme
- Verified customer
Incredible sales process, thorough and transparent
My partner and I have spent the last 2 year researching areas and builders both in NSW and QLD.
We had one contract fall through with a different builder, in a different estate due to lies and deception on their end.
We became very hesitant to put anything forward again after that experience.
Until we met Michael Kelly from Simonds, at the Aura display village in Bells Ridge.
He made sure the whole process was run as smoothly as possible, and was transparent with the whole process from start to finish. Helping us make alterations to the h...Read more
2 comments
Simonds H.Simonds
Hi Jordie, thank you for the fantastic review! We are very happy to hear your journey with Michael and the team has been enjoyable!
If you wish to, please provide your job number and we can direct... Read more
your positive feedback to the team members involved.Hi Tristan,
The reference I have been using is Q3626.... Read more
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Arron ChuangBrisbane
- QLD, Loganholme
- Verified customer
Extremely Disappoint about service
I am extremely disappointed from Simonds QLD. As a loyal customer, our family had purchased few houses from them, and also had introduced many friends to them without any benefit. However, we had lost our faith to them with their poor services. . We have two houses building with them currently at Southside of Brisbane. They had made few mistakes in this project and had not shown any sincerely attitude to solve their problems. Me and my sister bought a house in 2015-16 to demolish and subdivde the lands for two houses. Initially, we intended to ...Read more
live in them (one each) to build our dream home. We dedicated on our time and spent lots of time to design our home with multiple colour selection visits. As time goes by, they had exceed 220 days building periods (Building approval obtained on 30/5/17). Until now, we realised they had tricked customers by putting penalty rate as 11 dollars per day. After consulting with my friend who worked in construction industry, according to HIA contract, the late build payment minimum of 50 dollars per day. This act has shown their unprofessionalism to not letting customers know their right and simply they feedback is that because we have signed contract, there is nothing they can do about (so please make sure you read your contract properly). Not only they delay our building time, they had also completed the driveway that we did not request for (we initially only want one house's driveway to be done so that we can design the other one). They subsequently had requested us to share their cost. Given there is a great delay, we did not want to waste any more time, therefore, we reluctantly paid the cost and leave the driveway. Again, after consulting with other builders, legally, we are not obligated to pay any of fee for additional driveway simply this was their mistake. Due to the delay, my sister has commitment at oversea and no longer wish to wait. We are preparing to sell one of the house. We then realised they had incorrectly made Balustrades for both Homes when agents brought customers to the house. We have lost a few potential buyers due to their mistake (my agent has expressed their concern that customers had questioned their professionalism because they simply put advertisement with wrong design). After email conversations with build managers at QLD Simonds, they would like to extend 15 days for correction of mistake, given they are already 50 days exceed from the building period. We had patiently waiting for our dream home to be built. Instead of waiting for their rectification of their multiple mistakes, we had requested them to simply to provide cash back for the cost of changing our balcony/colour/balustrades. However, they refused to do so and insist they can only provide rectification of houses and willing to pay $11/day delayed fee as per contract. They cannot simply understand how much patient we have given to them and how frustrated we are to them. I think this is the time for everyone to know what Simonds as a builder can do when we do not know the law/customer right. I would appreciate if everyone can share this to people who intended to build with them.1 comment
Simonds H.Simonds
Hi Arron, thank you for your message.
We are sorry to hear about your frustration. We would like to make sure that all of your concerns are addressed so we will ensure a team member contacts you ... Read more
as soon as possible to further discuss these issues.Similar opinion? Write a review on ieatwords.com.au!
ImranBrisbane
- QLD, Loganholme
- Verified customer
Great customer service - Very happy
So far we have had a wonderful experience with Simonds. From our initial meeting with Carol who convinced us Simonds was the best option for us to the finer details of the selection process with Jessica who was always happy to help. They showed great customer service and promptly responded to all of our queries and concerns. We are happy with the way our building process has been so far and are looking forward to moving into our completed Simonds home.
2 comments
Simonds H.Simonds
Hi Imran, thank you for the great feedback.
We are very happy to hear your journey with us has been enjoyable so far! ... Read more
If you wish to, please provide your job number and we can direct your positive feedback to the team members involved. Thanks again and congratulations on starting your build! Best wishes, Tristan.Q3484
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Sam
- 5 reviews
- 4 likes
- QLD, Loganholme
- Verified customer
Our first home build and entry to home owning!
We had done our research for several month trying to choose which builder to go with, initially we had paid a deposit with Coral homes but upon more exploring we really loved Simonds Displays and were wowed when we visited the Coomera display village in QLD. Our sales rep, Matt Baldwin was fantastic and very down to earth- he even helped us with our deposit paid to Coral homes by giving us the same deposit in LED down lights for our new build. He was a sensational sales rep, very knowledgeable and accommodating! I think this all done in Jan 201...Read more
7. Then within a few weeks we were allocated to our CRC Lyn Spicer to start the gallery process- oh my we did get a few luxury upgrades and they were worth every penny! One thing we were disappointed on was that Simonds in QLD did not offer fencing nor landscaping in their build packages which we now have to do afterwards. This would have been ideal as we really wanted to include this in our home loan rather than pay for it after the build was completed. From memory we completed the contract signing in March 2017 and then unfortunately had to wait for our land to register to build (not Simonds fault at all) rather a delay from the local city council etc. Land finally registered in August 2017 and we then started our build on the 5th of September 2017. This was when we met our first site supervisor, Shaun who commenced our build. The initial stages of the build went up very quickly, slab went down on the 21/09/17, then frames and roof were done by the 27/09/17, lockup completed with all bricks and windows completed by the 25/10/17. Then we had a walk through our build during claim fix in mid Nov 2017 where all the fixtures were being put together. This was great as we were able to take both our families through the site for a walk through! The next and final stage however had a few hiccups and took ages to complete! Just prior to Christmas we were informed by our CRC that our site supervisor was being changed- the only explanation given was that there were too many jobs in our build location and this site supervisor was very overloaded with jobs. As first time builders this made us very anxious with not understanding why this occurred and we were still renting with an impending rental vacate period nearing too. Looking back this process did not affect our build overall too much but the change so close to the end of our build did worry us. But there was a silver lining as we got a new site supervisor, Luke Peterson who was great and flogged the build for us in the end as we were really tight in moving out of our rental and into the new house. The last few weeks of the build were the most frustrating as we could see all the house looked completed but all the final checks needed completing (plus we were desperate to hurry up and move in!). The only downfall was gas meters not being connected when installed and the paint work- again more related to trades then Simonds. We can say that our site Supervisor did chase up all the trades and make them re-do work that was unsatisfactory and we were informed they will no longer use the painter they had as they were up to their standards for finishings. Our last site Supervisor, Luke really did go out of his way to ensure everything progress to the PCI stage asap as we had deadlines for our rental property (he probably hated me for hassling so much) but he 100% pulled it off and we are very thankful for his hard work and going the extra mile!. Overall they were very good at keeping us informed of time frames, what was happening with our biggest investment of our lives and we got a beautiful home to raise our little bubba in! We have a 6 month check in for any work that we require post completion too!2 comments
Simonds H.Simonds
Hi Sam! Thank you for the great and honest feedback. We are very happy to hear your journey with us has been enjoyable! We hope you family enjoy your brand new home.
If you wish to, please provide ... Read more
your job number and we can direct your positive feedback to the team members involved. Thanks again and congratulations on the successful build!Hi Tristan our job number was Q3296- please do pass on our feedback to the team- they’ve been wonderful!!!
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Simonds H.Simonds
Hi Bells,
Thanks for the great feedback. We are glad to hear that you’ve been happy with the staff members involved so far and you are looking forward to the completion of your house.... Read more
If you wish to, please provide your job number and we can direct your positive feedback to the team members involved. Best wishes, Jonathan