Not reliable staff, lack of experience( [name removed]([name removed], [name removed], [name removed]) no permanent staff, lack of staff too. Not proper documentation by Customer relationship officer [name removed]). Fake advertising about fixed site cost.
(We’re being charged for retaining walls (fixed site costs) really should have been checked months prior to our final signing that there is no need of them or credit should be applied but never ever happened. I have to pay extra for rear retaining wall it’s been considered part of landscapin...Read more

Simmonds staffs are very easy to speak with. They are professional and respond precisely in a timely manner. From Sales (Christopher Faranda) to Gallery (Tabitha Long) to our easy to reach Customer relations (Erin Powell) to our swift Building supervisor (Cameron Archibald) and the rest of the staffs in Simmonds, we can easily reach them through personal, phone, emails to deal on our countless queries and consultations as first home-owner builders. We can access the on-site stage updates from our home through MySimmonds account (which is very h...Read more

Thank you for building our first home!

It started with a casual walk into a Simonds display home, we were immediately drawn to Carol Lok who attended to us, she was attentive without being intrusive, only Neptune Homes could come close to the level of attention she went into, we're of Asian descent so we do have different requirements e.g. external venting, placement of doors, lots of tips we got from Carol on certain cost saving features to look out for during selection.
Some of the builders we saw e.g. Plantation, Metricon didn't seem ke...Read more

I cannot fault the experience I've had with Simonds Home from end to end. Our sales consultant Joe Wong set the bar pretty high with his really creative ideas and experience. I was suitably impressed with how courteous, patient and talented Joe is which made it a fun journey for us. Next up was the Customer relationship coordinator Jessica who was so helpful in getting us to the next stages. Regardless of what obstacles we encountered, Jessica was very reassuring and rectified everything as quickly as she promised. Rita from the gallery team wa...Read more

Visiting different display homes at Killara and Pallara was interesting, offers and house designs by different builders was attractive, we had our basic requirement and budget in mind. We short listed three builders and decided to go for Simonds. Our decision purely at the time was due to the Service and Assistance provided by Simonds Sales Agent Carol Lok at Pallara Display home. Carol was our first point of contact and her professional knowledge is amazing. Carol treated us like a friend and not as a customer only to grab the business. We fel...Read more

Building with Simonds was a stress free process from the onset. Despite a couple of CCR's leaving Simonds along the way it did not interrupt the process. Jess was constantly in contact to discuss all parts of the entire process from getting design/choices finalised right up to completion of construction. Any changes/additions i had along the way were accommodated with out any fuss. I have to applaud the push from Simonds when requesting updates about land registration from developer and also staying right on top of council through the approval...Read more

Our first point of contact with Simonds was with our Salesman Chris. Professional, very accommodating to try to meet our individual needs.
I found Simonds more flexible in the house design than other builders I visited. It was always a yes we can attitude. Once I decided to sign with Simonds I was handed over to Lyn, my very helpful CRC. Lyn followed up on any queries I had. Service was excellent, very prompt and efficient. Every email I sent was responded to promptly.

The Gallery appointment was quite fun with Jaz,Rita and Kelly.
At co...Read more

The overall service from Simonds has been good to very good.

Here are the things that we like:
1. We love our new house.
2. Lovely and friendly staffs – Jessica, Cameron, Brittany, and the nice lady who helped us with the floor tiles.
Construction Supervisor, Cameron A. has a good knowledge and I enjoyed when he took me around the property every time I paid a visit during and after the construction. I have been asking him more than 50 questions and they were well answered. I am happy to work with him again in the future.
3. Senior Cust...Read more

It really has been a breeze! My house has started this week and I am so excited to see it complete. Being a first home buyer I was so nervous at the beginning. But Simonds have been Amazing! My gallery appointment was so much fun! All my nerves were put to rest with the professional help from Rita, Jasmine & Kelly at loganholme QLD in my gallery appointment. I enjoyed it and had the whole day to thoroughly go through every finish. Massive shout out to my CRC Erin Powell, who has been with me right from the beginning and making everything happen...Read more

Just starting our build after a long wait for land title and a fanominal 10 months of customer service from Simonds. Our original sales team member, Brittany, bent over backwards to accommodate our requirements at a point that we had almost decided not to actually continue down the building path. Following the initial design stage where no changes to suit our block were any trouble at all, we moved onto our gallery appointment. I must say, this stage exceeded our expectations. A whole day, one on one with a design consultant, electrical a...Read more