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Reviewer Photos & Videos
Kildare W.South East Queensland, QLD
- 2 reviews
- 3 likes
- QLD, Loganholme
- Verified customer
The build is overall good, Customer Service needs Work!
I have lived in my Simonds home for nearly a year, I wanted to wait a while before I wrote this review to ensure that the experience was accurate.
The Good:
The house looks very solid, happy overall with the build as a whole. There is nothing I can fault with it structurally. I've had it looked over with an inspector and several Tradies, all have said that the house was built well. The house was built fairly quickly, we lived near it and watched it get built, it was clear that no time was wasted and we inspected it as it was built with our in...Read more
1 comment
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HenrySouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Excellent Builder!
As a first time build, Everyone at Simonds has made it an easy and a smooth journey for us.
My wife and I had been researching and looking at various different builders around display homes and finally settled with Simonds Homes because of our sales consultant Carol, we felt at ease as soon as we met her. Her knowledge, love and care were more than what we were expecting. She went above and beyond of her role to look after us.
Our CRC Erin has been amazing from the start. Clear communication, very quick response to our emails and quick follow ...Read more
up. We had a discontinue item during build, and Erin got it all sorted for us in no time. We would like to thank Jared our building supervisor for a smooth transition from stage to stage, way ahead of our building schedule even though there was delays of certain items. He has all the answers that we seek and quick to fix issue when it arises, also there were a few times that we called in to inspect the house in short notice. We are now in our final stage, can't wait to see the final product from simonds.3 comments
Simonds H.Simonds
Hi Henry, thanks for your feedback and trusting Simonds with your first home build! We'd love to share your feedback with the relevant team if possible, would you be able to please share your build number. Thanks, The Simonds Team.
Hi, Its Q3747
Simonds H.Simonds
Thanks Henry, confirming we have passed this feedback on.
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Richy8888South East Queensland, QLD
- QLD, Loganholme
- Verified customer
Happy in my new home.
As an ex builder it was always going to be a different experience for me to sit back and watch someone else build my home. There was as expected a few small hiccups along the way, but any issues were always resolved promptly. Having a customer support person (Erin Powell) to go to made all the difference, ensuring a smooth outcome to any of these problems along the way. I worked for 20+ years building high end architect designed homes and I can be pretty fussy. The quality is better than I was expecting from a bulk home builder and better than ...Read more
I could do for the price. It perhaps took a month longer than I expected (that's nothing) but still well inside the time frame I was told by Simonds. They could do a little better in the final clean and presentation of the home, but this is a minor complaint. In the end I am left with a beautiful home, built on time. And something I never managed to do, finish a build on budget. I've been in for 3 days now and have only found a few small issues which should be sorted over the coming weeks. So overall I am pleasantly surprised by how well the Simonds people manage the whole process. You end up with a beautiful home on budget, but it's the people that make it happen. Thanks Richard Dackas3 comments
Simonds H.Simonds
Hi Richard, thanks for your great feedback on your build with Simonds. We'd love to share this with the relevant team if possible. Would you be able to share your build number? Thanks, The Simonds Team
Q3725
Simonds H.Simonds
Thanks Richard, confirming we have sent this onto the team.
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Michael FrenchSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Fastest Build in the Estate
This is our first build as we normally renovate, however once we got past the planning and approval stage Simmonds have hit the ground running. From what we have seen so far the quality has been great. Due to our large block the Supervisor allowed us to work on the block around the house while it was getting built. We are currently on track to be one of the quickest builds in the estate and Simmonds have still managed to maintain quality.
3 comments
Simonds H.Simonds
Hi Michael, thanks for trusting Simonds to complete your first home build! We'd love to share your positive feedback with the team if possible, are you able to share your job number? Thanks, the Simonds team
Q3717
Simonds H.Simonds
Thanks Michael, confirming this has been sent onto the team.
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Mark O.South East Queensland, QLD
- QLD, Loganholme
- Verified customer
Grade A customer service!!!
My experience with the display house in helensvale with sebastian was amazing he helped me with re designing of the house., when i was finished with him, he constantly updates me and checks if i need something more and if i have any problems not hesitate to call him and just awesome service.
Had a wonderful experience with my gallery, the staff was so helpful,
Maria fixing all my papers and submitting it to council even though i am still waiting for my approval from my bank so that nothings going to be delayed. There always available anytime i need something to change and add,
Over all happy and will recommend....
1 comment
Simonds H.Simonds
Hi Mark, thanks for the feedback! Great to hear about your positive experience with Simonds!
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DeepakDameraSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Great Builder, lived up to the expectations!
This is our first build and we were definitely nervous getting into the process. But right from the initial discussions to the current pre handover phase, it's been an absolute pleasure working with Simonds homes. Customer is their highest priority. Our CRC Maria Loranzo has done a fantastic job coordinating the whole time. I wanted a change in my design very late in the build and they came up with a good solution which made us happy. The build is nearing completion and so far the build looks good. Very excited for handover soon. The build time super impressive so far. Good job Simonds team. I would recommend them to anyone for a smooth, stress-free home building.
3 comments
Simonds H.Simonds
Hi Deepak, thanks for the feedback and fantastic to hear you've had such a positive experience building with Simonds. We'd love to share your feedbakc with the relevant teams, would it be possible for you to share you job number for the build?
Hi Team,
Sure, my job number is Q3879.... Read more
Cheers, DeepakSimonds H.Simonds
Thank you Deepak, we'll pass this onto the team.
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Kiranjeet SinghSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Couldn’t ask for more!
First of all I would like to thank the whole Simonds Home, Queensland team to build our first home ever which we all know could be very much stressful and is kind of a big step in regards to chose which builder to go with!
Given my experience building our first home with Simonds Home - Queensland and the quality so far. I would have no hesitation in recommending Simonds to anyone as a preferred builder for quality and good value!
From my first dealings with Jerald Burton (Sales Consultant) to begin with and from there onwards Maria Lozano ...Read more
(Client liaison) We can not fault our journey with Simonds during our whole build. Thanks to all the ladies at Loganholme Gallery involved in helping us picking up our desired colours, tiles and all electrical fittings etc. The construction management by the building supervisor, (Jared Hargreaves ) was exceptional with seamless transition between trades, achieving little or no delays between the stages in the overall construction of our home STAFFORD 252 from fusion plans which is totally awesome by the way !! I would have no hesitation in building with Simonds Homes again, it was a very pleasant journey and everything was quick and all the tradesmen were professional every time we went for a random visit . Haven’t found any flaws and we’ve been living in the house for over two months now. Wish everyone a Goodluck with their home building journeys!! Thanks1 comment
Simonds H.Simonds
Hi Kiranjeet, that's great to hear you had such a positive experience building with Simonds and the Queensland team. We'd love to share your feedback with the relevant team. Are you able to share your job number for the build?
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JohnnySouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Excellent work from Simonds QLD
We have chosen Simonds QLD to build our first home and it has been the best experience. Amazing work right from the very first step into the show room until construction begun, everything were taken care of and excellent communication for each every steps building plan, fit out selections, council and covenant approvals, construction begun. Special thanks to Carol Lok (new home consultant) and Jessica Thurlow (customer relationship coordinator) making my first house building so smoothly. What an excellent and worry-free journey, knowing that the house is taken care by the very best team from Simonds QLD. We look forward for the house to complete in November and would recommend to anyone in the market for a great build.
2 comments
Simonds H.Simonds
Hi Johnny, thanks for the feedback and trusting Simonds to build your first home! Great to hear you have had such a positive experience so far. We would love to share the feedback with the relevant te... Read more
am if possible. Are you able to share your job number for the build? Thanks, the Simonds team.Q4046
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- QLD, Loganholme
- Verified customer
Great Job
Simonds team always done a good Job, build the house are very quick. Our Customer Relationship Co-ordinator Jessica and building supervisor Russell did a great job. We were told be everybody how hard it would be building a home, let me tell you Simonds made it an absolute pleasure
1 comment
Simonds H.Simonds
Hi Jay, thanks for the feedback! Great to hear that Simonds has helped provide a smooth home build process for you. We would love to share the feedback with the team if possible. Are you able to share the job number for your build?
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TonySouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Fantastic work from QLD Simonds Team
From start to finish working with the Simond's team has been excellent. From the first time we visited a show home, through to moving in to our new home the Simond's team have done a great job. Our Customer Relationship Co-ordinator Jess and building supervisor Troy did a great job. Job was completed on time and on budget.
1 comment
Simonds H.Simonds
Hi Tony, thanks for the feedback and its fantastic to hear you had such as positive experience with Simonds throughout your build journey. We'd love to pass on your feedback to the relevant team, are ... Read more
you able to provide your job number? Regards, the Simonds teamSimilar opinion? Write a review on ieatwords.com.au!
Andy GibsonSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Great customer service and a fantastic experience
We have recently moved into our dream home designed and built by Simonds homes. Our overall experience has been fantastic with dealing with Simonds and especially our Customer Relationship Coordinator Erin Powell. From start to finish Erin made us feel comfortable and informed about our choices and during the whole process was the main reason it was a great experience for us - genuine thanks for your effort Erin.
In addition our construction manager Troy Porter was excelent and delivered a fantastic product well ahead of the contracted date, we couldn't be happier with the workmanship, the quality or the journey we went on with Simonds.
Great job Simonds and thank you :)
3 comments
Simonds H.Simonds
Hi Andy, thanks for the feedback and that's fantastic to hear you're in your new home! We'd love to pass on your feedback to the relevant team, are you able to share your job number? Thanks, the Simonds team.
Q3719
Simonds H.Simonds
Thanks for this Andy, confirming we have passed that feedback through.
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- QLD, Loganholme
- Verified customer
A good news story
We are over the moon with the treatment we received by all the people we dealt with at Simonds Homes, Chris Faranda the salesperson helped tailor our home perfectly, Maria Lozano our customer Service lady keep her finger on the pulse, Jared Hargreaves also completed the house on time and as per the plans, the girls in Gallery helped make our home the beautiful home that it is Thanks Jesse,Kelly and,Jazmin made all the difference to the end product. We were told be everybody how hard it would be building a home, let me tell you Simonds made it an absolute pleasure
3 comments
Simonds H.Simonds
Hi Nick, Thanks for the feedback and that's great to hear you had such a positive experience building with Simonds! We would love to pass your feedback onto the relevant team, are you able to share your job number? Thanks, The Simonds Team.
Q3865
Simonds H.Simonds
Thanks for this Nick, confirming we have passed this through to the team.
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GeorgeSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
So far it's been outstanding.
From my initial walk in at a display center to now only days from construction, the journey so far has been smooth and rewarding. The team out at Loganholme have made the process of building a new home easy and have kept me up to date with every aspect of design and pre-construction; no request is to hard in trying to achieve the look and feel of what I want.
3 comments
Simonds H.Simonds
Hi George,
Thanks so much for the positive feedback! We are glad to hear that you are pleased with all of the Simonds team members at Loganholme involved with the process of building your new home. I... Read more
Sure can :)
1574/19
Cheers
Simonds H.Simonds
Brilliant, thanks George, confirming we've passed this through to the team.
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Dani OSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Amazing Experience!
Being first home owners the entire process of building our first home seemed so overwhelming however, with the help of the staff at Simonds everything was broken down for us and each step explained. All the staff that we have interacted with at Simonds have been accommodating and gone above and beyond to meet deadlines and ensure that we are happy. From our sales consultant Jo Mathers to our Customer Relationship coordinator Maria Lozano, we have had nothing but professionalism and friendly customer service. We would have no hesitation in recommending Simonds, we can’t thank you enough!
1 comment
Simonds H.Simonds
Hi Dani, thanks so much for the positive review and for trusting Simonds Homes with your first home build. We are glad to hear that all of the team members involved were extremely helpful and professi... Read more
onal. If you wish to, please provide your job number so we can pass your positive feedback onto the team members involved. Thanks, Simonds.Similar opinion? Write a review on ieatwords.com.au!
ShwetaSouth East Queensland, QLD
- 4 reviews
- QLD, Loganholme
- Verified customer
If in doubt, Choose Simonds !!
Building application no. 2376/19.
Being a first home owner, my friends had told me really worrisome things about builders. But with Simonds I didn't face any of those issues at all. Coincidentally, two of my friends are also building with other builders at the moment, and I can clearly compare their performance with Simonds. Simonds team have been OUTSTANDING till now, way above the other builders my friends have. My process has been going at a very good pace. No unnecessary delays, clear communications, prompt actions and proper documentation....Read more
3 comments
Simonds H.Simonds
Hi Shweta, thanks so much for the positive feedback and for the detailed review. We hope you are excited to move into your new home and will keep an eye out for your next review based on the Construct... Read more
ion Phase. If you wish to, please leave your job number in the comments below so we can pass your positive feedback onto the team members involved. Thanks, Simonds.Q4062 if that is what you mean by Job number. I have also given my building application number on the top of the review.
Simonds H.Simonds
Thanks Shweta, confirming we have passed this onto the team! Thanks.
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LisaSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Excellent Customer Service!
My partner and I are first home buyers and we certainly under estimated the process of purchasing land and building a house. To say the least, it has been stressful. BUT Simmonds saved the day and have been absolutely amazing so far! In the early and current stages we have been dealing with Jessica Thurlow, who is just an absolute delight and a breath of fresh air. She has been so helpful and informative. Jessica answers all my questions and ALWAYS responds within a couple of hours. On most occasions I don't even need to ask any questions becau...Read more
se she is providing all the answers in her updates. Jessica is an asset to Simmonds and would strongly recommend other home buyers so they can have the same experience as us! Our house itself has only started a couple of weeks ago and I could not fault it at the moment. Our building Supervisor, Jo sends both Adam and I updates whenever there has been a change and we recently did a site visit and so excited to see how quickly things are going. Keep up the awesome work Simmonds. I can't wait to see the end result and hopefully provide more awesome feedback!1 comment
Simonds H.Simonds
Hi Lisa, thanks so much for the positive feedback and for trusting Simonds Homes to build your first home! We are glad to hear that you were please with all of the Simonds team members involved with y... Read more
our build. If you wish to, please leave your job number in the comments below so we can pass on your positive feedback to the team. Thanks, Simonds Homes.Similar opinion? Write a review on ieatwords.com.au!
Heidi R.South East Queensland, QLD
- 2 reviews
- QLD, Loganholme
- Verified customer
excellent service
we're first home owners, we decided to go with simonds as we found the display home in helensvale what we were looking for and then we began choosing everything which is great the feeling of creating a home that suits us. we then decided to change the colours and electrical work again but maria helped us organise this and the 2nd time we were very happy with it, maria has helped us out alot reminding us with appointments and helping us.
Overall, it has been a great exciting journey for us and looking forward to the building process i'm sure it will be just as a smooth ride as the pre-build.
5 comments
Simonds HomesSimonds
Thanks so much for your positive feedback Heidi, we hope you continue to enjoy the experience as you build your first home. So we can pass your kind words onto the team are you able to supply your client number?
Regards,
Simonds.
Build number -192239
It’s been a pleasure building with Simonds.
Simonds H.Simonds
Hi Heidi, just want to check if that is your build number as it was not recognised by the team as it should only contain 5 digits. Alternatively, if you let us know your last name that should help us recognise your build. Thanks.
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ClyvzSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Pre-build experience is great!!!
We're first home owners who looked at several builders before choosing Simonds. We loved the design of Stroud and visited their display home at Pimpama but we weren't impressed by the sales consultant we dealt with. Our impression was that he was grabbing figures from air and scribbled down the price on a piece of paper, no quotation. We finally narrowed down our choice between Simonds and Plantation homes and ultimately it came down to how impressed we were by Chris Faranda's personal service. He was not pushy but made us feel that he always ...Read more
on top of our queries, emailing or calling us straight away. Once we've put in our deposit and signed the initial quote, our account was handed over to Maria Lozano, our CRC. She is very personable, organised, and responsive to all of our questions and changes; which were a lot! She coordinated seamlessly with their gallery and design team and always reminded us of appointments and schedules as my wife and I both work full time. We loved that we were given a tour of the gallery before our colour selection as it helped us to narrow down our choices come our appointment. We were able to take photos and study them at home so when we had our colour selection, we already knew most of our choices. We had such a great experience on our gallery selection. Jesse, Bryden, and Jazmin were our consultants. They were all accommodating and gave us practical advices. We went over our budget but Jesse was able to give us options which brought down the price to our budget and yet we didn't feel short changed and still have the home we wanted. We hope our actual build will be as smooth and seamless as our experience during pre-build.3 comments
Simonds H.Simonds
Hi there,
Thanks so much for the positive feedback! To make sure we can accurately pass this on to Chris Faranda, Maria Lozano, Jesse, Bryden, Jazmin and the rest of the team are you able to send over your client number?
Regards,
the Simonds Team
Q3998. Thanks Matt!
Simonds H.Simonds
Not a problem!
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KarinaSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Perfect home!!
Lyn and Jarred made building a home a walk in the park. They were supportive and walked me through every stage of building my house. The workmanship and quality was outstanding and I would definitely build with them again.
1 comment
Simonds H.Simonds
Hi Karina,
Great to hear you had such a positive experience building with Simonds! We'd love to pass your feedback through to the relevant team if you are able to share your job number if possible.
Regards,
The Simonds Team
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EmilySouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
$70k building bonanza
What can we say. Simonds have been fantastic since we first walked through their display centre at Yarrabilba and South Ripley. Everyone has been so welcoming. At no time were we pressured into anything we didn’t feel comfortable with. We had looked at so many homes but we kept coming back to Simonds and in particular the Marriott design. We fell in love with the display at South Ripley and ever since we have started the journey of building our dream home. All the ladies at Loganholme especially Jess have been so helpful especially with the del...Read more
ays we have been having none of which were Simonds fault. Any questions we have had they have been answered straight away. At the time of placing our deposit their was a competition where if you paid $500 deposit and upgrade our roof to colorbond you would go into the draw for $70,000 to celebrate 70 years of Simonds. We were lucky enough to be one of the finalist for this draw. The prize was drawn in January and we were the lucky winners. :) We can’t thank colorbond and Simonds enough for this fabulous prize it has definitely changed our lives for the better. We will be spending the money on doing the landscaping to match the high quality of build that Simonds will deliver. Once again thanks to Simonds and the team for all their support through this process of building our dream home.1 comment
Simonds H.Simonds
Hi Emily,
We're so glad that you were happy with your initial process, and congratulations on your winning the Building Bonanza! Keep us updated as your build progresses, and best wishes as your new home progresses.
Regards,
Simonds Homes
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Simonds H.Simonds
Hi Kildare, thank you for your feedback, we'll share this with the team to internally review. If there is anything you are still waiting on as a result of the inspection, please could you let us know ... Read more
your job number so we can follow up on this for you. Thanks, the Simonds team