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Reviews

4.1

1,639 reviews
5
(1,047)
4
(232)
3
(56)
2
(43)
1
(261)
  • Build Stage
    • Post-Construction (300)
    • Pre-Construction (114)
    • Mid-Construction (57)
  • Customer Service
    4.5 (369)
  • Site Admin
    4.4 (269)
  • Timeliness
    4.5 (287)
  • Structural Integrity
    4.5 (233)
  • Plumbing & Waterproofing
    4.5 (220)
  • Electrical & Lighting
    4.5 (225)
  • Flooring
    4.5 (214)
  • Transparency
    4.4 (298)
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Brett

BrettGreater Melbourne (Outer), VIC

Helpfully staff

published

We have had a few hiccups in regards to our build with Simonds but they have been sorted out by our CRC Geena who has helped to the best she could. She has been keeping on top of everything that has gone on and tried to get us the best outcome for every situation. Our land was delayed by a while which is a shame but we are a month away from commencing and everything has worked out. Operations managers have helped us out as well and have been extremely nice and helpful. Really appreciate all the hard work put it and the efforts they have gone to make this experience easier.

Build StagePre-Construction
Taylor

TaylorNortheast, VIC

Excellent Team

published

Our experience with Simonds so far has been excellent. Our build was started promptly, and is still progressing within the scheduled time frame. All of Simonds staff contact have been very professional, right through from initial contact at Simonds display village (Shepparton), to gallery consultants and then the VC Regional Office to our building inspector. A big shout out to Shannon at Regional Office for her continuing patience.

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
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3 comments
Simonds
Simonds H.Simonds
Taylor
Taylor

62824

Simonds
Simonds H.Simonds

Thanks Taylor, I will pass on your feedback.

Cassy

CassyCentral Highlands and Goldfields, VIC

Helpful from the beginning

published

Being first home owners the whole experience is quite daunting but from the beginning Simonds were very helpful with answering our many questions and working within our budget. The girls at the gallery were so patient and helpful throughout the many choices we made. Every person we have had contact with has been super helpful and understanding of our limited knowledge of the whole experience.

Customer Service
Transparency
Site Admin
Build StageMid-Construction
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1 comment
Simonds
Simonds H.Simonds
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Overall great experience

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
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Daniel W

Daniel WSydney, NSW

Great with a few minor areas they could be amazing!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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3 comments
Simonds
Simonds H.Simonds

Hi Daniel,
Thank you for your feedback. We are delighted to hear that Grant made your home-building experience a good one.
If you would like to, please provide your job number and I can pass on your feedback to the relevant team.
Thank you.

Daniel W
Daniel W

Hi there, N1241

Simonds
Simonds H.Simonds

Thank you Daniel, I will pass on your feedback.

Excellent team and great builder ever have!

published

Thanks to Milie/Tyler/Kayla/Jess/Eliana/Nelly/Lydia/Marcus, the whole team gave us great experience through whole journey and we’re so happy chose the right builder!
The team has patience to every questions we’ve raised and with fully explanation . Can’t wait to see our complete house and will definitely keep referring SIMONDS around family and friends.

Customer Service
Transparency
Timeliness
Electrical & Lighting
Flooring
Build StagePre-Construction
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1 comment
Simonds
Simonds H.Simonds

The reviewer stated that an incentive was offered for this review

Sonia

SoniaGreater Melbourne (Outer), VIC

Misguided

published
Customer Service
Transparency
Flooring
Build StageMid-Construction
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3 comments
Simonds
Simonds H.Simonds

Hi Sonia,
I have spoken to our internal team who I believe have since been in touch. Please let us know if you require any other assistance.
Thank you.

Sonia
Sonia

No one has contacted

Simonds
Simonds H.Simonds

Hi Sonia,
Thank you for letting us know, I will follow up for you.
Thank you.

Windsor

WindsorGreater Melbourne (Outer), VIC

Stress free build.

published

From the moment I sat down with Brad at the Cowes display home, I knew I’d made the right choice in buying a Simonds home. No pushy sales pitches, Brad went above and beyond to make sure I had the home I wanted, within my budget. The staff at the Wonthaggi office were great to deal with, with a big thank you to my CRC, Rachael, who was always there to answer any questions or queries about the build process, and make this whole experience truly stress free and enjoyable. My builder, Nick, kept me updated with fortnightly emails, always available to answer any questions along the way. Nick and his team have built me a beautiful home, weeks ahead of schedule, and on budget. Many thanks.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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3 comments
Simonds
Simonds H.Simonds
Windsor
Windsor

Hi, my job number was 61555. Many thanks, Karyn Anderson.

Simonds
Simonds H.Simonds

Great, thank you Karyn. We will pass on your great feedback to the relevant team members. Thank you!

Excellent service from sales consultant-Patrick bolst

published

Long story short, after a terrible experience an attempt to build our very first home with Simonds Homes and local HUME council over a year ago, we managed to put those nightmares to bed and starts over. Patrick was assigned to help us thru the first stage, he was nothing but a man with solutions to almost every issues with have. The bigger thing was, were advised we had to reduce our home by 50cm to comply with council regulation, but he managed to find a better solution to still comply with the regulation but not reducing our home. Patrick did a great job keeping us updated, which I value the most. Over all, if you're looking to build with Simonds in Melbourne metro North areas, look up for Patrick bolts as your sales consultant!

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
B and D Smith
B and D Smith

Hi there! Our job number is 63960

Simonds
Simonds H.Simonds

Great thanks B and D Smith. We will pass your feedback onto the team.
Thank you.

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Ali

AliVictoria

  • 2 reviews

Very smooth process

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
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Darrel

DarrelGreater Melbourne (Metropolitan), VIC

My house is built perfectly within time frame

published

The house is built in a very good quality. The price is so affordable. It was managed by excellent coordinator and builder. They are well organised and very experienced team. They managed to help me how to change the house orientation as the water metre was put in the middle by Gippsland water.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Simonds
Simonds H.Simonds
Alana T

Alana TCentral Highlands and Goldfields, VIC

Awful experience with poor workmanship and bad communication

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateJune 2020
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4 comments
Simonds
Simonds H.Simonds
Simonds
Simonds H.Simonds

Hi Alana T, could you please provide us with your job number so that we can follow this up with our internal team. Thank you.

Alana T
Alana T

Job number is 56204

Great Gallery Experience!

published

Lauren, Nelly, May & Jess were fantastic to deal with and very helpful and accommodating. Nelly was extremely helpful and her ideas and guidance were very welcome. Lauren guided the whole process very professionally and kept us up to date in a timely manner. We thank them all for a smooth gallery process!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateOctober 2020
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3 comments
Simonds
Simonds H.Simonds
Cary
Cary

N1696

Simonds
Simonds H.Simonds

Thank you Cary. We will pass on your great feedback to the relevant internal team members.

Stuart M.

Stuart M.South East Queensland, QLD

  • 2 reviews

Professional organisation

published

We dealt with Jo Mathers at Simonds Homes display at the Coomera Foreshore Display. Jo was fantastic as this was the first home we were going to build as an investment. Jo not only was patience in going through things slowly, explaining in detail the best options for the Build. We must have called Jo 20 times to confirm, discuss and more questions and she was only happy to make time.

Cayde, the site foreman was great in providing feedback and keeping me informed.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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3 comments
Simonds
Simonds H.Simonds
Stuart M.
Stuart M.

Q4214

Simonds
Simonds H.Simonds

Great, thank you Stuart. We will pass on your lovely feedback to the relevant internal team members.

Tarra

TarraSydney, NSW

  • 2 reviews

Pre-construction satisfaction

published
Customer Service
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
Tarra
Tarra

Hi there, our job number is N1772 :)

Simonds
Simonds H.Simonds

Great, thank you Tarra. We will pass your great feedback on to the relevant team members.

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The entire process was Amazing!

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
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1 comment
Simonds
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Musrat K.

Musrat K.Greater Melbourne (Metropolitan), VIC

Our dreams come true

published

We are very happy with Simonds Home and we specially appreciate our site supervisor Jack's work on our house.Satisfied with overall construction work. Quality of the property is good and cost of the house is less than a estimated cost. Though this coronavirus panademic, we can get our house key within time.

Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Simonds
Simonds H.Simonds

The reviewer stated that an incentive was offered for this review

Aaron

AaronSydney, NSW

Dream Home on the Way

published

Currently in Mid-Construction stage. Build started in November 2020 and on track.

Throughout the whole process, I have been updated by the sales coordinator (Alison Williams, now changed to Regan Dallis) and site supervisor (Donovan Flannery) on a regular basis.

Also getting the docs and gallery appointment had been taken very nicely by the team (Amy, Tanya and Louise) which I am very grateful with.

Very happy with their customer service quality and especially Donovan's effort to take the build quality beyond the standard. All the staffs are very professional and super nice.

So far everything is going well and smooth, I would like to recommend Simonds Homes to anyone.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StageMid-Construction
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3 comments
Simonds
Simonds H.Simonds
Aaron
Aaron

N0861

Simonds
Simonds H.Simonds

Great, thank you Aaron. We will pass your feedback on to the relevant team members.

Great advise by my colour consultant.

published

Hello there, I am Alex. My experience with my colour consultant, Julie, is great. She is very patient and great knowledge and experience with products she is working with. She has given me a lot good suggestions on the products to upgrade. After hour communications by email were also been responded very soon. Also, she is helping to communicate with other departments in order to provide solid answers to reduce uncertainties. I have full confidence to suggest any other clients building with Simonds to consult with Julie about their colour selections.

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
Alex J.
Alex J.

63988

Simonds
Simonds H.Simonds

Hi Alex,
Thanks for your job number we will pass on the feedback to the relevant team.
Thank you.

totally waste of time

published
Customer Service
Transparency
Build StagePre-Construction
2 comments
Simonds
Simonds H.Simonds
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Questions & Answers

jay h.

jay h.asked

VIC, Melbourne

hi there. may i know how is the rent, to be paid, calculated in case of Simonds is unable to meet to honour their timeframe to build the house.

No answers
BHARTI S.

BHARTI S.asked

NSW, Baulkham Hills

How long does Simonds take to build the home? I heard it took 5 months for Someone, is it true?

1 answer
Simonds
Simonds H.Simonds

Hi Bharti,
The time it takes to build can vary depending on a range of factors. Typically, a single story home can take 4-6 months and a double story home can take 6-9 months. However the time frame can vary due to structural changes and house design. We require more on site conditions to be able to provide an accurate time frame for completion. I hope this helps and please let us know if you have any other questions.
Thank you.

Merben T.

Merben T.asked

Simonds

With the limited edition builds (specifically Aspire) can I also avail of the Gary's style pack with it?

1 answer
Simonds
Simonds H.Simonds

Hi Merben, unfortunately we are unable to combine these offerings together. Thanks

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