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BrettGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Helpfully staff
We have had a few hiccups in regards to our build with Simonds but they have been sorted out by our CRC Geena who has helped to the best she could. She has been keeping on top of everything that has gone on and tried to get us the best outcome for every situation. Our land was delayed by a while which is a shame but we are a month away from commencing and everything has worked out. Operations managers have helped us out as well and have been extremely nice and helpful. Really appreciate all the hard work put it and the efforts they have gone to make this experience easier.
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TaylorNortheast, VIC
- VIC, Melbourne
- Verified customer
Excellent Team
Our experience with Simonds so far has been excellent. Our build was started promptly, and is still progressing within the scheduled time frame. All of Simonds staff contact have been very professional, right through from initial contact at Simonds display village (Shepparton), to gallery consultants and then the VC Regional Office to our building inspector. A big shout out to Shannon at Regional Office for her continuing patience.
3 comments
62824
Simonds H.Simonds
Thanks Taylor, I will pass on your feedback.
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CassyCentral Highlands and Goldfields, VIC
- VIC, Melbourne
- Verified customer
Helpful from the beginning
Being first home owners the whole experience is quite daunting but from the beginning Simonds were very helpful with answering our many questions and working within our budget. The girls at the gallery were so patient and helpful throughout the many choices we made. Every person we have had contact with has been super helpful and understanding of our limited knowledge of the whole experience.
1 comment
Simonds H.Simonds
Hi Cassy
Thank you for your feedback, we are very glad to hear that the team has made your first home building experience a good one! If you would like to, please provide us with your job number and w... Read more
e can pass on your feedback to the relevant team members. Thank you.
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- VIC, Melbourne
- Verified customer
Overall great experience
Our journey with Simonds started on a frustrating note due to a very poor experience with a Sales Consultant. We cancelled our build contract after having paid the initial $500 deposit (which was reimbursed).
We however engaged Simonds again - as we really like the floorplan - after a recommendation re Max Dietz being a great sales consultant. Max was absolutely amazing and guided us in every respect, very patient, practical and importantly transparent (not pushy at all!). Following Max we had a great experience at the Gallery with all consult...Read more
ants guiding us through the process. Our CRC Stepahnie (she replaced our previous CRC who we found very difficult to contact/get information from) was also very accommodating to our requests and despite various variations being exchanged between Simonds and us we got there in the end! The cherry on the cake for us though has been our site supervisor-Shannon Beasley. Shannon has been brilliant. Shannon has kept us abreast of the build through the journey, worked very well with our private building inspector, arranged a quick fix of items that needed to be addressed (there weren't many major items to be fixed) and managed our expectations extremely well by sticking to timelines. Shannon has a great demeanour and explained things to us in simple terms which was a blessing for first home builders like ourselves. Post occupancy we've noted a few minor issues that Shannon has been able to address for us too. Overall it's been a great experience thanks to the people we've been fortunate to deal with at Simonds.1 comment
Simonds H.Simonds
Hi Vrindha and Sid.
Thank you for your feedback! We are very pleased to hear that Shannon and the rest of the team were attentive throughout your home-building journey and accommodated your requests.... Read more
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Daniel WSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Great with a few minor areas they could be amazing!
The experience with Simonds was overall pleasant.
With a few stand out highlights, one being our new Site Manager Grant Brett was great to deal with. Grant was patient and gave us regular updates on the build since the day we were advised he was taking over from the previous site manager.
Grant was able to address all our concerns, and showed genuine care and empathy as this was our first build, so we were new to this experience.
Our previous site manager had only contacted us once to introduce himself, and advise they would be laying the con...Read more
3 comments
Simonds H.Simonds
Hi Daniel,
Thank you for your feedback. We are delighted to hear that Grant made your home-building experience a good one.
If you would like to, please provide your job number and I can pass on your feedback to the relevant team.
Thank you.
Hi there, N1241
Simonds H.Simonds
Thank you Daniel, I will pass on your feedback.
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- NSW, Baulkham Hills
- Verified customer
Excellent team and great builder ever have!
Thanks to Milie/Tyler/Kayla/Jess/Eliana/Nelly/Lydia/Marcus, the whole team gave us great experience through whole journey and we’re so happy chose the right builder!
The team has patience to every questions we’ve raised and with fully explanation . Can’t wait to see our complete house and will definitely keep referring SIMONDS around family and friends.
1 comment
Simonds H.Simonds
Hi Paula
Thank you for such brilliant feedback! We are so happy to hear that the whole team has worked together to make your home-building journey enjoyable! If you would like to, please provide us wi... Read more
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The reviewer stated that an incentive was offered for this review
SoniaGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Misguided
First home buyers need to beware dealing with Simonds. We are very disappointed because misleads and misguided by the gallery appointment consultant [name removed]. We have never written the review, but today we had to, we tried to sort issues with CRC. Being a first home buyers, you make the dreams, probably you don’t achieve when building with Simonds homes.
We have number of issues with them, and tried to cooperate with some, but in some they did big mistakes which cannot be accepted and cooperated. About Garage door colour, [name removed]...Read more
mislead us. We had selected the colour of garage which matched with front entry door. It looked like a brown or wooden colour. even she showed us in the computer how it would look like. When I saw on the site and I complained about this that I haven’t selected this, they are saying that in the signed papers you have selected monument colour, but she didn’t advise any exactly name or code of colour, just showed us some colours. Last week CRC said, she will investigate and look into it. After some investigation, Crc said that she has confirmed from [name removed] ( Gallery consultant) and [name removed] is saying that she advised us to upgrade the door and we didn’t agree to this. I want to ask now that I had gallery appointment one and years ago and how can she remember everything verbally what was discussed and what we had selected.I have this email in writing from CRC. They are trying to avoid us by saying anything, After speaking with Ops Manager and spent lot energy with, they came back and said that it will cost you $1800 approximately if I want to replace the garage door which is normal of cost of the door if I want to buy this from the market. So in the end they haven’t fixed this issue. Earlier I had complained about rendering and cladding issue. [name removed] asked us in gallery appointment that what we need to have rendering or cladding externally. We had selected cladding but in the drafting papers she mentioned half cladding and half rendering at the back of the house, there is no sense to select like this. We couldn’t see this so first home buyer needs to be aware about these and enough skillful to understand the drafting when deal with Simonds homes. We were shocked when we saw this, we had an issue regarding timber as well, we didn’t raise these issue earlier and cooperated.3 comments
Simonds H.Simonds
Hi Sonia,
I have spoken to our internal team who I believe have since been in touch. Please let us know if you require any other assistance.
Thank you.
No one has contacted
Simonds H.Simonds
Hi Sonia,
Thank you for letting us know, I will follow up for you.
Thank you.
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WindsorGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Stress free build.
From the moment I sat down with Brad at the Cowes display home, I knew I’d made the right choice in buying a Simonds home. No pushy sales pitches, Brad went above and beyond to make sure I had the home I wanted, within my budget. The staff at the Wonthaggi office were great to deal with, with a big thank you to my CRC, Rachael, who was always there to answer any questions or queries about the build process, and make this whole experience truly stress free and enjoyable. My builder, Nick, kept me updated with fortnightly emails, always available to answer any questions along the way. Nick and his team have built me a beautiful home, weeks ahead of schedule, and on budget. Many thanks.
3 comments
Simonds H.Simonds
Hi Windsor
Thank you for such wonderful feedback! We are so happy to hear that Brad and the team went above and beyond to make your build stress-free! If you would like to, please provide us with you... Read more
Hi, my job number was 61555. Many thanks, Karyn Anderson.
Simonds H.Simonds
Great, thank you Karyn. We will pass on your great feedback to the relevant team members. Thank you!
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- VIC, Melbourne
- Verified customer
Excellent service from sales consultant-Patrick bolst
Long story short, after a terrible experience an attempt to build our very first home with Simonds Homes and local HUME council over a year ago, we managed to put those nightmares to bed and starts over. Patrick was assigned to help us thru the first stage, he was nothing but a man with solutions to almost every issues with have. The bigger thing was, were advised we had to reduce our home by 50cm to comply with council regulation, but he managed to find a better solution to still comply with the regulation but not reducing our home. Patrick did a great job keeping us updated, which I value the most. Over all, if you're looking to build with Simonds in Melbourne metro North areas, look up for Patrick bolts as your sales consultant!
3 comments
Simonds H.Simonds
Hi B and D Smith,
Thank you for the feedback. We are very glad Patrick was able to turn your experience with Simonds Homes around and make it a great one! If you would like to, please provide us with... Read more
Hi there! Our job number is 63960
Simonds H.Simonds
Great thanks B and D Smith. We will pass your feedback onto the team.
Thank you.
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AliVictoria
- 2 reviews
- VIC, Traralgon
- Verified customer
Very smooth process
My whole building experience has been a very easy process. My first visit to the display home and chat with Aaron was very relaxed and informative. As a first home buyer I had a lot of questions and Aaron answered them all and was not pushy in any way. My CRC Taylor has been fantastic and super responsive to both calls and emails, and also very good at explaining things to me when I needed clarification. My building supervisor Leigh has been fantastic, keeping me updated with the build, letting me visit the site at each stage of the build and a...Read more
nswering all my questions. He has also supplied me with local contacts for contractors so I can organise other aspects of my house. Build quality seems great and am happy with the outcome. Precautions have been taken the past few weeks due to COVID-19 but Simonds has handled it well and I definitely still feel like a priority. Overall, I would recommend working with the Simonds team and I look forward to living in my new home.1 comment
Simonds H.Simonds
Hi Ali
Thank you for your great feedback! We are so happy to hear that you have had a wonderful experience and that the Traralgon team has being fantastic and attentive throughout your journey. If you... Read more
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DarrelGreater Melbourne (Metropolitan), VIC
- Simonds
- Verified customer
My house is built perfectly within time frame
The house is built in a very good quality. The price is so affordable. It was managed by excellent coordinator and builder. They are well organised and very experienced team. They managed to help me how to change the house orientation as the water metre was put in the middle by Gippsland water.
1 comment
Simonds H.Simonds
Hi Darrel
Thank you for your great feedback. We are so happy to hear that you enjoyed your home-building journey with us! If you would like to, please provide us with your job number so that we can pa... Read more
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Alana TCentral Highlands and Goldfields, VIC
- VIC, Melbourne
- Verified customer
Awful experience with poor workmanship and bad communication
At the beginning of our build process we were quite happy, our sales consultant was pleasant and communicated well, we then met our first CRC who was also helpful with any changes we wanted to make and replied promptly to our emails/calls.
Once the build started all the problems came one after the other. We had our own private building inspector who found the slab was poured too small which meant our frame was overhanging and out of plumb by 30mmm, walls had to be moved and steel used to reinforce the overhang. Then they started bricking our ho...Read more
4 comments
Simonds H.Simonds
Hi Alana T
Thank you for getting in touch. We are sorry to hear about your experience with us. We want to make sure that all of your concerns are investigated and addressed. I have sent your concerns ... Read more
Simonds H.Simonds
Hi Alana T, could you please provide us with your job number so that we can follow this up with our internal team. Thank you.
Job number is 56204
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- NSW, Baulkham Hills
- Verified customer
Great Gallery Experience!
Lauren, Nelly, May & Jess were fantastic to deal with and very helpful and accommodating. Nelly was extremely helpful and her ideas and guidance were very welcome. Lauren guided the whole process very professionally and kept us up to date in a timely manner. We thank them all for a smooth gallery process!
3 comments
Simonds H.Simonds
Hi Cary
Thank you so much for your amazing feedback! We are very happy to hear that you had a stress-free gallery experience and that the Baulkham Hills team were able to make your journey enjoyable. ... Read more
N1696
Simonds H.Simonds
Thank you Cary. We will pass on your great feedback to the relevant internal team members.
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Stuart M.South East Queensland, QLD
- 2 reviews
- QLD, Loganholme
- Verified customer
Professional organisation
We dealt with Jo Mathers at Simonds Homes display at the Coomera Foreshore Display. Jo was fantastic as this was the first home we were going to build as an investment. Jo not only was patience in going through things slowly, explaining in detail the best options for the Build. We must have called Jo 20 times to confirm, discuss and more questions and she was only happy to make time.
Cayde, the site foreman was great in providing feedback and keeping me informed.
3 comments
Simonds H.Simonds
Hi Stuart M.
Thank you so much for your wonderful feedback. We are so happy to hear that your build has been stress-free and enjoyable! If you would like to, please provide us with your job number and... Read more
Q4214
Simonds H.Simonds
Great, thank you Stuart. We will pass on your lovely feedback to the relevant internal team members.
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TarraSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Pre-construction satisfaction
Our experience so far (pre construction stage) has been amazing thanks to Leigh who is situated at the Eastwood display Kellyville.
My husband and I can not thank her enough for her patience, understanding, suggestions and her full dedication to modifying our floor plans to suit our hopes and dreams. She brought all our needs and wants to life in our perfect plan and we can not thank her enough.
Nothing was too hard for Leigh and she was incredibly flexible and accommodating and even showed us around a couple of display homes before they were ...Read more
3 comments
Simonds H.Simonds
Hi Tarra,
Thank you so much for the great feedback! We are delighted that Leigh has been able to provide you with a great experience and we look forward to working with you through the rest of your h... Read more
Hi there, our job number is N1772 :)
Simonds H.Simonds
Great, thank you Tarra. We will pass your great feedback on to the relevant team members.
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- VIC, Melbourne
- Verified customer
The entire process was Amazing!
The whole process from start to finish was excellent.
From Nilu Srikantegowda at the Display office helping bringing our home to life on paper, to Amandeep our amazing CRC who was prompt in handling any issues that arose and handled with compassion and professionalism. Then to our amazing Site Supervisor Paul McNamara who brought everything together in real life. He reguraly updated us on the progress of our house, shared photos, met with us on regular intervals, heard and understood us, and again any issues that arose he handled promptly and w...Read more
1 comment
Simonds H.Simonds
Hi Anushri,
Thank you for the great feedback. We are very glad to hear that the team was supportive and efficient during your home-building journey! If you would like to, please provide us with your ... Read more
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Musrat K.Greater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Our dreams come true
We are very happy with Simonds Home and we specially appreciate our site supervisor Jack's work on our house.Satisfied with overall construction work. Quality of the property is good and cost of the house is less than a estimated cost. Though this coronavirus panademic, we can get our house key within time.
1 comment
Simonds H.Simonds
Hi Musrat,
Thank you for the great feedback! We are happy to hear that Jack and the team were able to make your home-building journey enjoyable and that you were able to get into your new home in tim... Read more
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The reviewer stated that an incentive was offered for this review
AaronSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Dream Home on the Way
Currently in Mid-Construction stage. Build started in November 2022 and on track.
Throughout the whole process, I have been updated by the sales coordinator (Alison Williams, now changed to Regan Dallis) and site supervisor (Donovan Flannery) on a regular basis.
Also getting the docs and gallery appointment had been taken very nicely by the team (Amy, Tanya and Louise) which I am very grateful with.
Very happy with their customer service quality and especially Donovan's effort to take the build quality beyond the standard. All the staffs are very professional and super nice.
So far everything is going well and smooth, I would like to recommend Simonds Homes to anyone.
3 comments
Simonds H.Simonds
Hi Aaron
Thank you so much for your amazing feedback! We are very happy to hear that the Baulkham Hills Simonds Team have made your building journey enjoyable and that your dream home is turning into ... Read more
N0861
Simonds H.Simonds
Great, thank you Aaron. We will pass your feedback on to the relevant team members.
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- VIC, Melbourne
- Verified customer
Great advise by my colour consultant.
Hello there, I am Alex. My experience with my colour consultant, Julie, is great. She is very patient and great knowledge and experience with products she is working with. She has given me a lot good suggestions on the products to upgrade. After hour communications by email were also been responded very soon. Also, she is helping to communicate with other departments in order to provide solid answers to reduce uncertainties. I have full confidence to suggest any other clients building with Simonds to consult with Julie about their colour selections.
3 comments
Simonds H.Simonds
Hi Alex
Thank you so much for your wonderful feedback! We are very happy to hear of your enjoyable and stress-free experience with Julie in choosing colours for your new home! If you would like to, pl... Read more
63988
Simonds H.Simonds
Hi Alex,
Thanks for your job number we will pass on the feedback to the relevant team.
Thank you.
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- SA, Adelaide
- Verified customer
totally waste of time
I visited display and ask about the cost. I show my all the requirements (Like what I need stone in kitchen, ceiling heights etc ) and plan as well. The sales person [name removed] said that it will be between $310,000 to $315,000. He show me the similar plan which they just built and said as per my all requirement my cost will be around $315,000 ( including footing ). He show me some houses which they are building and I visited their gallery (main office ) in city as well. I paid $500 deposit to get quota. He made quota and comes price $365,00...Read more
0. And there were missing few items from my list. When I ask to pay back my deposit. When I said, I can not go with you. He ask me to show all other builder's quota. I said I am not happy to show that then he said you have wasted my time massively I always new you would. (if any one want to see, I will show you that message ). It is not necessary that we built with you if we get quota. And it is totally our choice if we want to show other builder's quota. I ask him not to send message or email any more still continues he was sending message. He was continues asking by message and showing that he done something extra for me. [name removed], every builder doing the same thing what you done. You did not done any extra and yes if you are not happy to do that then contact your company. You have no right to mentally disturb us. Every customer will get quota with few builder's and build with any 1 builder that not means that all other builders say to them that customer wasted their time. You are sales person. You need sense how to use word when chat with customer. All the readers, if you want a proof, I can show you all the message what he sent to me. I can be contacted on [Number Removed] if anyone want to discuss about this company. And Simonds builder, If I will not receive my deposit which you charge me to get only quota, then I will complain against you in business SA. You have to think about your reputation before hire any person. If you want, I will show you all the messages what he sent it to me. I got cheaper quota from all other builder including Fairmont homes, distinctive homes and Metricon. ( with all the inclusions and same footing cost ). He send me a message " You have wasted my time massively I always new you would. Why you got next step [name removed], if you knew that I am going to waste your time? Only the positive thing I can see is thank god, I did not built with them.2 comments
Simonds H.Simonds
Hi and,
Thank you for getting in touch. We're very sorry to hear about your experience. We want to make sure all your concerns are investigated and addressed.
Could you please provide your job number ... Read more
Hi
Thanks for your reply. I don't have job number as I got only quota. I sent message that please don't send me message or email. Still he was continues sending me messages. I received 7 messages from... Read more
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Questions & Answers
jay h.asked
hi there. may i know how is the rent, to be paid, calculated in case of Simonds is unable to meet to honour their timeframe to build the house.
No answers
BHARTI S.asked
How long does Simonds take to build the home? I heard it took 5 months for Someone, is it true?
1 answer
Simonds H.Simonds
Hi Bharti,
The time it takes to build can vary depending on a range of factors. Typically, a single story home can take 4-6 months and a double story home can take 6-9 months. However the time frame can vary due to structural changes and house design. We require more on site conditions to be able to provide an accurate time frame for completion. I hope this helps and please let us know if you have any other questions.
Thank you.
Merben T.asked
With the limited edition builds (specifically Aspire) can I also avail of the Gary's style pack with it?
1 answer
Simonds H.Simonds
Hi Merben, unfortunately we are unable to combine these offerings together. Thanks
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Simonds H.Simonds
Hi Taylor.
on your feedback to the relevant team members. Thank you.Thank you for your feedback. We are very happy that the team has made your home-building experience a good one.
If you would like to, please provide me with your job number and I can pass... Read more