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SMB Australia Car Transport (page 8 of 9)
Reviewer Photos & Videos
Very poor customer service
I have recently had my car transported with SMB from Adelaide, South Australia to Darwin, Northern Territory. My car arrived at the SMB yard on Thursday 26 May, 2016. It has almost been 3 weeks and I have only just received my car. The first incident I understood – there was no room left on the truck and other were in before me, however the second incident when the truck my car was supposed to be on broke down – I was not notified about this incident or notified that there would be a delay in arrival for my car (promised date was Thursday 9 Jun...Read more
e, 2016). I was only made aware that it would be almost 1 week late after calling [name removed] and being told this. – This is very poor customer service. Now that I have finally received my car there are scratches on the passenger door. These scratches were not on the passenger door before travel – as I had a mechanic check over it. I would like to think that my car was insured to travel with your company from Adelaide to Darwin and that SMB will be fixing the damage caused to my car through transport. I would also like to think that SMB will be compensating for some of the extra time it took for me to receive my car as I was never notified until I called the company.3 comments
Could you please provide me with an email address so I can contact you directly?
SMB Australia C.SMB Australia Car Transport
You can contact [email protected]
Thank you, SMB
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Awesome service. Very quick delivery. I would recommend them to everyone.
I received a car from them. Informed daily on progress. Really pleasant staff. Awesome to deal with. Delivery was quick.
1 comment
SMB Australia C.SMB Australia Car Transport
Thank you Nick for your positive feedback, it was a pleasure transporting your vehicle from Victoria.
Thank you, The team at SMB
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Great service
Thank you SMB team for helping me with the move Stress free I recommend and in future will use them again.
1 comment
SMB Australia C.SMB Australia Car Transport
Thank you Ella for your business! Thanks, SMB Australia
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wow unbelievable old fashion service
the service from these guys was unbelievable, we were updated with progress of our vehicle and van pick up from Alice Springs to Sydney, all staff were extremely helpful and polite, and on pick up the beautiful office girls organised coffee whilst the business owner washed down our vehicles. Great service THANK YOU!
1 comment
SMB Australia C.SMB Australia Car Transport
Thanks Mark for your positive response! It was great meeting you and transporting your vehicles!
Thank you, SMB Australia
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AshrafSydney
Great Service highly recommend
SMB moved my cars few times. They delivered on time and with great customer service. impressive value for money and will use again for sure. Thanks
1 comment
SMB Australia C.SMB Australia Car Transport
Thank you for your positive review! it was a pleasure transporting your vehicle.
Thank you and have a great day, Daniella
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Will use again.
Had a great experience with SMB moving my car the time frame they provided me was accurate for delivery and they responded promptly to my email queries. Will use again.
1 comment
SMB Australia C.SMB Australia Car Transport
Thank you Elise for your review, our customers opinions matter to us!
Thank you, Daniella
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Great Service
Thanks SMB team, helped with my move. They made it so stress free and easy with their excellent customer service :) Will definitely use again.
1 comment
SMB Australia C.SMB Australia Car Transport
Thank you Tiffany for your review, it was a pleasure moving your vehicle!
Thank you,
Daniella
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annadarwin
- 3 reviews
- 10 likes
still dont have my vehicle
SMB are dishonest, nasty and do not do the job. I paid to have my car transported with them and when I delivered the vehicle was met with aggression. I would have liked to change companies at this time but could not due to flying out the next day and no refund policy. The service then got worse, receiving incorrect information about when it would arrive which has impacted my work. It has now been over three weeks, I still don't have a car, and they can't even tell me when its coming. I will be making a formal complaint.
1 comment
SMB Australia C.SMB Australia Car Transport
Hello Anna,
This vehicle was booked at under 2 meters in height with a wholesaler, who chooses different carriers for particular runs. As you did not book with SMB, we cannot give you a refund as yo... Read more
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Do Not Use This Company
We purchased our car through a Toyota dealer in Melbourne and had it transported to WA. The dealer recommended SMB transport. The 11-month-old car turned up with a broken window visor & four scratches to the paint work. The depot manager offered to leave keys on the rear tyre so that we could pick up the vehicle after hours. Very professional! They have been impossible to get in touch with after numerous phone calls and emails. They have no paperwork on the condition of the car before leaving Melbourne and did not inspect the car on arrival. Do not use this company!
1 comment
SMB Australia C.SMB Australia Car Transport
Hello Ria, You wanted to collect the vehicle up after hours so our manager left the vehicle out so you could collect it later that night to accommodate your request.
SMB did answer to every email you... Read more
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DeeSydney
- 2 reviews
Will use SMB again
I used Ceva to transport my car and they stuffed me around. Moved to SMB and they helped me with my move from Perth. Transit times where long but they stuck to the agreed times and my car came to Melbourne on time. Will use again
1 comment
SMB Australia C.SMB Australia Car Transport
Thank you Jacinta for your review, we so strive to provide up to date customer service.
Thank you, SMB
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What ever you do, don't use the company
Got a call back in regards to my quote, Darwin to Sydney was told will be there in 20 days, drop the car off on 25 Jan called SMB was told the car is leaving Darwin on 3 Feb and should be in Sydney by 12 Feb, called again on 8 Feb was told the car will be there on the 19 Feb. This time my daughter call who the car is going to. Today 18 Feb and was told might be there on the 23 Feb. I call the SBM was in turn told that car is still in Darwin, got into my car driven down to the yard and guess what my daughter car is still sitting here in Darwin, ...Read more
what is going on? If the car was not loaded on the top ready to leave I would taken my daughter back and start again with a other company. If you told me that the car will not be leaving Darwin until today I would have drop it off on Monday 15 Feb, not let it sit there until now. I was told by the driver who will call [name removed] the owner in regards to this matter!!! What I have read in this reviews not much has change.1 comment
SMB Australia C.SMB Australia Car Transport
Hello,
Our transport time frames at the time of your booking where 20 - 25 working days, not including public holidays or weekends.
The drive does not take this long as you are aware but we do have a lot of freight to move, hence our large times. ... Read more
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scarboroughwaSouth East Queensland, QLD
- 3 reviews
Damage to my vehicle. Pending.
My vehicle was damaged upon its return to me. I have now been waiting a week for a suggestion of a resolution. I have written to Channel 2, 7, 9 and 10 to see if they wish to follow the progress of this. I will update, and other review sites over time.
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DaveDarwin
- Verified customer
Terrible Service - Cheaper For A Reason (They Don't Care). Avoid At All Cost!!
Booked from Car Transport Express which contracted SMB. Took 6 WEEKS to transport my car from Melbourne to Darwin.They are rude!
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- Verified customer
Wish I Had Read Reviews Prior To Booking **AVOID**
I had my brand new Porsche transported from Sydney to QLD.
The car arrived extremely dirty inside and out! On arrival my tires all had scuff marks and the rear right hand side rim was badly scratched. Mind you, we are talking about a brand new and a very expensive vehicle. I immediately wrote an email, to which I finally received a reply from [name removed] (who I am guessing is the manager). [name removed] basically stated SMB Transport was not responsible for the damage. I am extremely furious at the response and the fact that this company...Read more
accepts no responsibility whatsoever of the damage. I will pursue this matter further to make sure I am compensated. But for anyone looking to transport their cars, please do not use this company. I have had experiences with Patrick AutoCare and CEVA, and I would highly recommend these company. It is not worth saving few hundred dollars to risk damage to you vehicle by these incompetent people.Similar opinion? Write a review on ieatwords.com.au!
DinoMelbourne
- Verified customer
Pack Of Thieves
Took weeks to transport my car and when it turned up they had stolen parts off the car. Low life dogs. Do not use this company!
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Car transport
Shocking customer service, took 2 weeks to get my vehicle, very disappointed will not recommend to anybody. [name removed] the manager is nothing but a piece of crap.
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RuAdelaide
- 2 reviews
- 2 likes
- Verified customer
Excellent Service
Booked with SMB from Alice Springs to Adelaide after a crappy experience with Patrick's Autocare.
SMB was slightly more expensive but the service was excellent, through both the supervisor, Ron Farquhar (can't speak highly enough about Ron) & their office in Sydney.
The car was a day late arriving due to the driver's logbook limitations, but to offset the inconvenience, the driver, Peter, went out of his way & delivered the car personally rather than me having to attend the depot days later.
My only criticism was a lack of communication reg...Read more
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Anthony Adelaideadelaide
STAY WELL CLEAR OF SMB TRANSPORT
It took over a month to get my car after i was promised 5 - 10 working days. they keep giving me excuses, they lie, there very unprofessional, and definitely i don't recommend them. they definitely don't treat there customers like family, as there web site says, and if they do treat there family like they treat there customers, well then that doesn't say much for what they think of there family.
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Darwinmelbourne
- 2 reviews
warning...never use. damage and do not fix
I used this transportation service ( i use the word service lightly) to transport my 4 month old car from darwin to melbourne. It didnt even leave Darwin for almost a month even although i was given an ETA of less than a week. I was also give 2 other ETAs before it was eventually received. Needless to say my car rental bills were almost 3 grand by the time I received my car. The car arrived with 2 scuffed alloys and 2 dents on the boot. It is now 6 months later and i have e mailed and called and nothing....last attempt 2 days ago and i was informed that Andrew...the incompetent manager would call me. Still waiting like every other time i have heard that. I advise everyone to stay clear
1 comment
Also i see the review of 5 stars from Andrew....im sure he is the manager(less)
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WARNING, do not use..!
Purchased an immaculate used vehicle in Brisbane, the car yard used this company to ship it down to victoria as part of the sale. Three weeks later i still haven't received the vehicle but have been told it is now damaged by hail while in their possession and their insurance dosen't cover hail..! At no stage was i sent a copy of their terms or conditions and now that its damaged they no longer will take my phone calls or get back to me to arrange any kind of resolution. They have said they take no responsibility for the damage even though the v...Read more
ehicle is still in their possession and will be delivered shortly. Never have i come across a more unprofessional, disrespectful organisation ever! If you value your belongings steer clear of these people like the plague..!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Walterasked
why did you give a wrong delivery date, car tracking said it would arrive 27th April, now told it is still in Adelaide. Reference is C1107380
No answers
ingoasked
Just wanting to know where my Ute is? I’ve worked hard to pay for this Ute and I’ve trusted you’s with it. I mean I’m a business owner to and I don’t get paid my money until the job is done and in the required time. But you’s have been paid in full and i don’t know where it is the tracking app is useless people keep giving me info that don’t make sense I mean why take my business if you can’t for fill your obligation’s and then send me a email to give feedback before I even get my Ute back. Like this company is very UN AUSTRALIAN
No answers
nilamasked
i m looking for my car transport brisbane to perth can u pls give me quote. my email address is
[email protected]
No answers
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SMB Australia C.SMB Australia Car Transport
Hi Glen, Sorry to hear of this. Do you have a booking number so I can look into this? Thank you, SMB