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Quick and very friendly.
Excellent service, very nice people, fast appointment and very clear information. Only complaint is they are a little pushy on the sale. I had thought it was more of a consultation beforehand. Still looking forward to receiving my aligners. :)
1 comment
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The reviewer stated that an incentive was offered for this review
JessPerth, WA
Exceptional Service, Very easy
Very friendly welcome.
Very easy simple process explained very well.
No pressure and felt as if they really cared about me as a person - my goals and motivation.
Knew exactly what to expect next and felt my time has not and will not be wasted.
Highly recommend.
1 comment
Emily W.SmileDirectClub
Jess, we're thrilled to see your kind review!
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JenniferPerth, WA
Great service!
Fantastic service, it was done quick and easy! She was very knowledgeable and answered all my questions! She wasn't pushy and i was made to feel relaxed! I am excited to be able to smile confidently!
1 comment
Emily W.SmileDirectClub
Hi Jennifer, we appreciate you taking the time to leave us this feedback.
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Find out how SmileDirectClub SmileShop WA, Perth compares to other Dental Services
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Positive Experience
I'll start with a negative but then its all positive! My first tip is don't drive into the Perth clinic because parking is super expensive and my appointment was running 30mins behind. But GEE was that made up for in the room with my Smile Direct Consultant. I had Danielle and she immediately made my frustration go away. The conversation we had was very informative and personal and the 3D scan was amazing! I'm doing the payment plan which I think is very reasonable. I have now received my new smile plan and I can't wait to get my aligners in the mail!
1 comment
Emily W.SmileDirectClub
We are grinning from ear to ear. Thank you for the support, Emily. We are always here for you!
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Wonderful!
Had such a lovely experience at smile direct club today the staff were so helpful, kind and not pushy at all. A big thank you to Emma and Grace for making my experience an enjoyable one.
1 comment
Emily W.SmileDirectClub
Tayah, this rating means the world to us. Thank you for taking the time to leave a review!
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Jake sharplesPerth, WA
Awesome can’t wait to start
They have really nice staff at the Perth store and made the experience more enjoyable. Seems like an awesome product and can’t wait to receive and start my treatment. Thanks again
1 comment
Emily W.SmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Jake.
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Just what I need ..been looking for
My biggest problem is the up front fee .It is unattainable for me at the moment but definitely something I will be looking to do in The near future thanks
1 comment
Emily W.SmileDirectClub
Susan, thank you so much for sharing.
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The reviewer stated that an incentive was offered for this review
Cecilia G.Perth, WA
Smile direct club
Totally amazing, the location alone is unbelievable and such friendly staff who are so helpful. I’m so excited to have my new smile soon. You guys are really making my dream of perfect teeth come true.
1 comment
Joy S.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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Alejandra is Awesome
I went to the appointment with Alejandra. She gave me all the information that i needed to start my smile journey.She gave me the absolute best service ever!
I will suggest everyone, to meet her. She is very positive also encouraging to start a new smile.
1 comment
Joy S.SmileDirectClub
Hi Raj, we appreciate you taking the time to leave us this feedback.
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Find out how SmileDirectClub SmileShop WA, Perth compares to other Dental Services
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Michelle K.Perth, WA
Very professional and friendly
Was made to feel extremely comfortable, the whole process was explained clearly and all my questions answered. Highly recommend for anyone looking at getting aligners. It was also great to be able to explain what I felt I needed to have corrected and then to see the actual 3D scan and be able to really communicate what I wanted to achieve
1 comment
Emily W.SmileDirectClub
Thank you so much for the kind words!
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Staff and product
Friendly staff, easy step guide, great service, the consultation was great and the ladies were great made me feel really comfortable. I look forward in receiving my purple box and great teeth
2 comments
Emily W.SmileDirectClub
We're thrilled to read such a wonderful review!
Everyone should try smiledirect
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The reviewer stated that an incentive was offered for this review
JohnnyDvPerth, WA
Great Service
Grace and Hanuan were very welcoming and explained things thoroughly, highly recommended their smile shop, 3D scabbing was a very new experience and was really cool to witness in person, go give it a try :)
1 comment
Emily W.SmileDirectClub
Thank you so much for your high rating!
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William K.Perth, WA
Really easy
So easy, the people are the best so happy and friendly would recommend it to anyone and everyone I can and I can not wait for the next steps of getting perfect teeth.
1 comment
Emily W.SmileDirectClub
William, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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Great Service
A simple quick and easy procedure that was not painful at all, great hygiene and great price compared to braces. The staff were very helpful and friendly, will definitely recommend this service to friends.
1 comment
Emily W.SmileDirectClub
Aisha, thank you so much for your high rating!
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Jamie C.Perth, WA
Great service
A simple pain free 30 minute appointment to understand what smile is possible. A very lovely team who are friendly and very a knowledgeable. I’m now looking forward to next steps.
1 comment
Emily W.SmileDirectClub
Jamie, thank you so much for the positive review!
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Find out how SmileDirectClub SmileShop WA, Perth compares to other Dental Services
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TionnePerth, WA
Great Service
So easy and informative friendlty staff I felt so comfortable and it was very interesting getting the scan done and i was very impressed with the service and will definately recommend them
1 comment
Emily W.SmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Tionne.
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SmileDirectClub memberPerth, WA
Very friendly consultation
Danielle was very friendly and pleasant to deal with.
My appointment was 9.00am, and the text message reminder said 'please arrive 10 min early.' I arrived at 8.50am, but the office wasn't open. I had to wait until 9.00am. This one-time visit was supposed to be 30minutes, but it took nearly an hour.
What they don't clearly say on their website is that it will take 6-7 weeks to receive your aligners.
Anyway, I am looking forward to receiving my custome-made aligners.
1 comment
Emily W.SmileDirectClub
Thanks a million!
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XxxxxPerth, WA
- 2 reviews
Wow im so happy I made this decision
Amazing team so quick and easy.. definitely recommend it to anyone. I've always felt uncomfortable with my smile and never thought that all it takes 30min to start my journey to a confident smile
1 comment
Joy S.SmileDirectClub
This is why we do what we do. Thank you for the feedback!
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Smile direct
Hannah was amazing, and so helpful with explaining everything I needed to know about what happens and how it all works... can’t wait to start my journey with smile.. oh and all the girls are so nice too..
1 comment
Emily W.SmileDirectClub
We truly appreciate the support, Brooke!
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Al S.Perth, WA
Very informative
Hi my first consultation was very informative sometimes you feel a little bit anxious when doing things like this however Chloe made me very comfortable and talked me through the whole process I’m now waiting for my aligners to arrive and I’ve also been given a free Whitening kit ..looking forward to the process
1 comment
Joy S.SmileDirectClub
Hello Al, thank you; we appreciate your feedback!
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Questions & Answers
Damo d.asked
What Australian health insurers cover this?
2 answers
Joy S.SmileDirectClub
Your private health insurer may cover teledentistry. Since SmileDirectClub does not accept direct payment from insurance companies, we can’t help you get information regarding possible reimbursement. We’re still here to help. Below we have provided you with the dental item numbers so you can check into it yourself:
825 each aligner set. Enter this number twice: once for the upper and once for lower
811 retainers. Enter this number twice: once for the upper and once for lower
Hi Damo d.
I did some research myself and checked with Bupa; Medibank; HCF; HIF and HBF.
Currently these health insurers DO NOT cover teledentistry.
Kim H.asked
what is the average cost to close a front upper tooth gap
2 answers
For a full mouth is $2499!! Or $399 upfront and $99/mth there after. So much cheaper than elsewhere!
Joy S.SmileDirectClub
We have two different options for payment. There is a one time payment of $2,499, or we have a SmilePay option that includes a $399 deposit, $99/mo. for 24 months and it includes 2 sets of retainers to help stabilize your teeth after going through treatment.
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Emily W.SmileDirectClub
Andy, thank you so much for the feedback.