I love my bed from snooze
I was nervous about buying a new bed but the staff at Snooze were so knowledgable (sorry I forget the girls name) but she guided me to the perfect bed and I love it .
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DiemAdelaide
- 5 reviews
Wouldn't recommend
The sales person convinced us to purchase a my side mattress which we felt was quite soft, but she recommended from the pressure test and said we would adapt to it after a few months. The mattress is poor quality, it has sagged so much just after a couple of years and causes back pain! we should have gone with our instincts rather than listening to the sales rep! We can't wait to get rid of it now. Wouldn't recommend snooze or the my side mattress.
1 comment
SnoozeSnooze
Hi Diem,
thank you for taking the time to provide your feedback. Could you please email [email protected] with your contact details and the location of the store from where you made your purchas... Read more
e. The team at the store are in a position to address your concerns or liaise with the manufacturer for appropriate warranty assistance. Looking forward to hearing from you, Snooze.
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6 months later and still no bed!!!
I purchased a new mattress, bed frame and bedsides back in Feb 2014 from the Gepps Cross store in Adelaide. The sales assistant was very helpful to complete the sale, promising that they would order the mattress in within 2 weeks as I was pregnant (yes that's right 'was', it's been that long baby is now born!!) and needed a supportive mattress for the final months of pregnancy. Well, indeed the mattress was received by the store within 3 weeks, however we were told there was a fault in the fabric and they were sending back for a replacement. W...Read more
hilst I am grateful for not receiving a faulty mattress, it has now been 6 MONTHS and still no mattress or furniture, which by the way we were promised within 6 weeks if purchase. Not once has the store called me for an update on the delay, every contact made has been initiated by myself, only to be told it's been held up by the manufacturers. I'm sorry but a 6 month delay is just NOT ON!! If I was a store and ordered something 6 months ago for a customer the least I would do is call my customer and offer a massive compensation. Especially as I paid about 95% of total cost up front. Quite a big amount too, if only that money had remained in my account gaining interest. Snooze is terrible at communication, service is poor and who knows about quality yet, I'm sure eventually I'll be able to comment on that. Perhaps in another 6 months when they feel like fulfilling my order!! Absolutely nothing Communication, not upholding the ACCC's consumers guarantee (big no no snooze!!)1 comment
SnoozeSnooze
Dear Justwantsleep,
Thanks you for your feedback regarding the delay in your order. Please accept our apologies for the experience you have had with our Gepps Cross store. I have made the store awar... Read more
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SnoozeSnooze
Dear Kay, we are delighted to hear that the team member/s at Gepps Cross guided you to the the perfect bed. We will pass your feedback onto the team there. Enjoy your new bed! Regards, Snooze.