Spintel asked for 3 weeks to activate my internet connection, which is extremely long already. If this wasn't bad enough, they are late on their promised date and 3 days later there is still no connection. During isolation, it has cost me a fortune to work from home using phone data packages.

Have been a client for the last 6 months. Constant slow speed and drop-outs since the beginning that are far more notable since working from home. Not able to stream basic media without quality dropping all the time. Been trying to contact customer service, but instead getting ignored and put on hold for hours.
Canceling ASAP.

Only just joined ask me in a months time as it’s a bit too early to tell if it is working effectively as yet. Although the configuration of the modem would of been much better if they had sent a procedure on how to do this at the time of joining rather than be on hold for 45 minutes to speak to someone who was able to talk me through the process. Once I received the help required it was a fast and easy process.

Could not use data on our 2 new services with Spintel. Spoke with Marjorie and she had us sorted in no time. She was efficient, polite and made a couple of calls back and forth to ensure our services were functioning properly. In the end it was a simple matter of rebooting our phones. Thanks Marjorie hope we get you again if we another issue.

What an asset this person is to you company,
Goes the full distance to achieve customer satisfaction.
In between numerous call backs to me over 2 days,
The problem was resolved, a great result.
Hang onto this person, she is indeed the voice of SpinTel.
Go on, give her some more money, she deserves it!
FYI, I am not related, but I am a satisfied customer.
Job well done Marjorie.

I have always found Spintel customer service team to be polite, friendly, patient and helpful and take the time to sort the problem out on the spot. Recently I've been frustrated with not getting call backs regarding moving my service to a new location where my phone number was moved prematurely. But i finally got hold of the right person today to sort it out - thank you so much Michelle! As to my old Basic/200GB plan - has been good enough for regular internet and streaming, but since we started working and schooling from home have upgraded to 25/unlimited GB.

No business is perfect...you expect something like the internet to go on the blink from time to time but with Spintel...it is so rare. Speeds are great.... prices a excellent.... wouldn't think of changing !

Marjorie was so good. She fixed all my internet problems over several days, and was very patient explaining it all to me. She is a valuable asset to your business.

No drop outs. I found I was able get help quickly when I needed it. I am elderly and not easily assisted but the perseverance of on line helpers was absolutely amazing. They persisted and I now have everything working so well!

We have not had any issues or drop outs. Good speed for WiFi. Pleasant and efficient customer service. Patient customer service, helped at my speed of understanding. Reasonable with enquiries, we are very happy with the product.

Service has not been in very long but so far so good. Occasional drop outs but they may well have been due to power losses at my end.
No issues. Keep up the good work.

Hazel was great! Fixed the problem - very happy with the service as we now have our connection back up and running. Wait time on the phone was very long but glad I have a result .

connection dropping out and completely stopping sometimes. So I spoke with Hazel today and she was very helpful and patient in trying to fix the problems for me it looks like my dsl cord maybe has some issue but is still working sometimes.

after having no internet for a few days for no reason finally got a call back and the women who helped me stepped by step was excellent.....I do hope that I do not have any further issues

The service is fast and had no problems with the connection.any problems where dealt with quickly and efficiently.my regards to the service people who dealt with us and thanks for the effort

Customer support is very helpful. I was referred to Spintel by a neighbour. Its a better provider with no drop outs. Highly recommend. I've never had any problems and my neighbor and myelf got a discount for referring a friend.

I had a few issues and Carol helped me thru it. Thanks Carol and your patience with me and sorting all my questions! You were a great help.
She assisted me with the internet and home phone.

Great telephone service from the 13 number when I had an issue.
The company has provided great support from their call centre.
I strongly recommend them to any person or organisation looking for a provider.