Too early to comment here, connection scheduled for late next week, but sales call was handled professionally by John, in a friendly and competent manner. We are looking forward to a reliable service at a competitive price. The connection was scheduled with minimal delay, no more than a week.

I have been trying to get to talk to someone at Spintel about my new NBN connection that was attempted to be installed on Friday, but an NBN box fault in the street meant the service did not work.
I have been trying to get in touch with Spintel to check on current work since 9.30.

Been on hold for hours. Disconnected before any person actually takes the call.

Email to support returned as not a valid address, despite copying from their site.

Appalling service and I'm not even connected to them yet.

By close of business Monday they had finally contacted me and have promised to update me today (Wednesday) about NBNCO response time.

I had been unable to access "My Account" on the Spintel website and was assisted by Carol. Carol went above and beyond to fix the problem doing numerous checks leaving no stone unturned. She is a HUGE assett to Spintel and it is because of her and other staff like her I have been with this company for over 10 years. What a lovely lady she is and so incredibly competant, I am incredibly grateful to her. Please acknowledge her for her kindness and expertise. Thank You Carol so sincerely, you are such a wonderful person to have in the company.

Took a little time to set up but O.K. at the moment. Customer service girls where excellent as they kept me well in formed all the way. Very patient and did explain for the connection why it was taking so long

I have had many drop outs over the years. Most were rectified by spintel . However one major fault was rectified by a telstra sub contactor. He found 4 faults in the existing copper main within 400 metres of my house.
We must have fibre to the house to get high speed reliable broadband.

Using the NBN25 plan with home phone bundle for my senior father, prefect plan to get him connected to the internet while providing great value.

Had an issue with the phone service but technical support were very helpful getting it resolved

Marjorie was so good. She fixed all my internet problems over several days, and was very patient explaining it all to me. She is a valuable asset to your business.

Customer support is very helpful. I was referred to Spintel by a neighbour. Its a better provider with no drop outs. Highly recommend. I've never had any problems and my neighbor and myelf got a discount for referring a friend.

Had trouble setting up the nbn and changing providers but the tech support was very helpful and patient and spent a long time talking me through the technical aspects i had trouble with.

We've been with SpinTel for many, many, many years and have always experienced great products and truly wonderful customer service! Always! And, every product is priced fairly. Highly recommend SpinTel!!

Although it was a long wait to speak to someone, Hazel was most helpful in clearing out our wi-fi congestion and even provided me with a step-by-step procedure on how I can do this myself, should I need to in the future. Thank you!!

Complex procedures to accomplish transfer of ADSL2 connection to NBN connection accomplished. Internet working fine and Phone connection also working fine. Spintel's Technical personnel worked diligently to make it all happen.

I am away from home and stuck in southern NSW. I phoned Spintel and wanted to put my account on hold and extend the contract period by 2 months while I am away. This was refused so although i am not at home I still have to pay for the service. I will not be extending my account past the contact period. At a friends place who I talked into joining Spintel who is having issues with dropouts. Takes ages to get through to customer service and he is another one that wont continue past the contract period because of a faulty modem. He has to pay for the replacement which is not right when its fault fitted a different modem and it worked perfectly. Shame because the service itself is good for the money.

Usually I spend 80 gb a month, signed up for 200 gb, somehow got out of allowance in 20 days, my router Archer MR200 showed that only spend 38 gb. called customer service lots of time with no luck! stay away from this nbn service if you don't wanna have headaches

Very thankful for my Spintel Employee assistance this morning. I had multiple enquiries and each one was handled effectively and promptly. Particularily impressed with assistance to find more cost suitable plans and fitted to my personal needs.

Was a spintel customer for numerous years, always with terrible speeds of around 3 to 4 mbs but spintel compensated this with a cheaper price, come March 2020 without any notification was charged full price plan with no further discounts for the future with the same poor speed on a 25mbs plan, incompetent technical support who told me service was perfect, less than 25% of plan speed is far from perfect, customer service is and has always been poor, wouldnt recommend spintel at full price.

6/4/2020 waiting for tech to arrive 8am to 12pm to finish NBN connection. 1pm NO SHOW! Been on the telephone from 11am and am sick to death of hold music. Also left number for a call back over 2hrs ago.

I spoke to Spintel employee Tim this morning who helped me set up a new nbn account, absolutely fantastic, extremely helpful & very nice as well. I feel very lucky that this particular employee was the one that answered my call.