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KV222
- 8 reviews
- 4 likes
- QLD, Gold Coast North
- Verified customer
Amazing home
Right from the moment we walked into the Gold Coast display home, we fell in love with it and decided pretty quickly that we wanted a Stroud Home.
I loved the fact that everything was included in the quote upfront and there were no nasty surprises. I have heard horror stories of people going $100,000+ over with other builders and we were pleased with Stroud's black and white quotes.
The salesperson (Martin) was extremely helpful.
I'll be honest and say that the contract administration stage was stressful. Things like requesting prices for u...Read more
pgrades etc would often take days to get a response as it was handled by a different department. I understand this is your process, but as the customer we found it frustrating and really just wish we could be handed a price list. Our original contract administrator was often very short with us and at times we felt like we were annoying her. The build - Straight away we felt at ease when we met our Site Supervisor, Dave. He was honest and upfront and didn't make any promises he couldn't keep. We loved the Voxer app and were kept informed the entire way. We had a few hiccups, which are to be expected when building, but everything was handled efficiently and to our satisfaction. The tradesmen used by Stroud were fantastic. The electrician, the plumbers, the tilers and in particular the wonderful painters. They were always friendly and professional.
1 comment
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- QLD, Gold Coast North
- Verified customer
Very Happy with End Result
The quality of the build was above what we had seen with other builders. Stroud use high quality appliances and fixtures as standard.
The build process was quite confusing for us. We felt that everyone was on a different page at times and it appeared the departments (sales, design, contract staff, builder etc) didn't communicate well with each other.
The initial sales person didn't appear very knowledgeable about the products and procedures but the rest of the staff worked really hard to get us across the line.
Overall we are so very happy with our lovely home and enjoy showing it off to our friends and family.
1 comment
James S.Stroud Homes
Hi Emily - Thank you for your review. We really appreciate your frank feedback because that is what helps us improve our process and product. Cleary we need to look at further training the sales team ... Read more
you built with and perhaps getting the rest to work together better. Which team was it that you built with? (if you like, give us a call at head office 07-5463 4085 to discuss further) I'm glad you were happy with the our standard inclusions (which, as you pointed out - are not really very "standard") and that you now have a home you can show off! Thanks for being patient with us where we could have done better. I'd like to wish you many happy years in your Stroud Home! Kind Regards, James Stroud.Similar opinion? Write a review on ieatwords.com.au!
dazzagold coast
- QLD, Gold Coast North
- Verified customer
hello we decide to go with stroud homes because they are local and it was they best choose we could
from start to finsh we where told every week about what was happening on they house phil they supervise is a great person he explained every theing to us so that we coud understand what was going onthey fellow up service is great as well they stand ed of build is very high all was done on time nathan they owner of stroud should be very proud of his stall
2 comments
James S.Stroud Homes
Hi Dazza - Thanks for your review! We're glad you felt Phil and Nathan looked after you during and after the build. They will be pleased to see your kind comments and a pat on the back means a lot! He... Read more
re is to many years of enjoyment in your Stroud Home!thank u stroud home for a wonderful home
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MelissaPimpama
- QLD, Gold Coast North
- Verified customer
Beautiful Family Home
From the moment we decided to build our first family home with Stroud Homes Gold Coast the process was easy, stress free and very rewarding. From Nathan and Terri to the wonderful staff in the office to our supervisor Phil and everyone else involved, everything went smoothly and to plan without any of the stress and headaches people talk about when building a home. Our final product is everything we could have hoped for and more with all of the extensive inclusions the house well and truly exceeds our expectations. The quality and workmanship is evident in every room and we have been left with a family home that we are exceptionally proud of thanks to the Stroud Homes Gold Coast team that we look forward to spending many years in.
1 comment
James S.Stroud Homes
Hi Melissa - It's so good to hear how you feel about your Stroud Home! Nathan, Terri and Phil will be really happy to hear your comments - I know it will mean a lot to them. We've found over the years... Read more
that having inclusions that are "Fully Loaded" means less mussing around with upgrades for things that everybody wants in their home anyway - so it's great to hear that the extensive inclusions were a benefit to you. We're pleased that you noticed the quality and workmanship in the home and would like to wish you many happy times in your new Stroud Home!Similar opinion? Write a review on ieatwords.com.au!
- QLD, Gold Coast North
- Verified customer
Feels like home
Workmanship was of high standard with quality finishings. Build went very smoothly with no delays or issues along the way. Customer service was fantastic.GC stroud was helpfull and very accomodating. We received some extra touches which we thought were upgrades but are actually standard inclusions. I found Stroud to have one of the best range of standard inclusions.
As first homes buyers this was a big step for us and im glad we chose to build with Stroud Gold Coast. I would definitely recommend Stroud. We are very happy with our experience and most of all our home.
1 comment
James S.Stroud Homes
Hi Emz! Thanks you so much for your review. We applaud you for making the leap to build a new home. There are so many hurdles for first home buyers to jump through just to get into a position to start... Read more
- but you've done it! Our policy is to provide inclusions with all the stuff you need in it, and keep the quoting process really simple for everybody - so everybody gets a fair deal. Many people in the industry told us that it can't be done this way, but we don't care - as long as our customers are happy that is all that matters. We'll pass your kind words on to the team at Stroud GC, I'm certain they will appreciate the recognition for their hard work on your home. And last of all, we hope you have many fun and exciting times in your Stroud Home!Similar opinion? Write a review on ieatwords.com.au!
- QLD, Gold Coast North
- Verified customer
First time build with Stroud Homes Gold Coast
While we had some issues with Stroud at the beginning and had to deal with staffing issues throughout the build, they were more than happy to work with us to design the right house to suit our block based on a wish list we gave them.
We are extremely happy with the finished product, the house is better than we had imagined and we can't fault the workmanship.
Despite the staffing issues, Nathan and Pat were always happy to take our calls and address any concerns.
1 comment
James S.Stroud Homes
Dear KatDan, Thank you for your frank review, and we acknowledge that staff changes added stress to the experience for you. We're pleased that you're happy with the end result.
While we try to minimi... Read more
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ChristinaGold Coast
- QLD, Gold Coast North
- Verified customer
Stunning Home
Very good quality built home. Very good and clever designs. Make sure of spaces. We really love it. Some minor defects were fixed straight away.
Building time frame was good. We received update from supervisor during the construction periods.
Staff are friendly to deal with. They always returned to our queries.
Currently the home is used as a Display Home.
1 comment
James S.Stroud Homes
Dear Christina, Thank you for your review! Quality, service and time frame are clearly important to you and we're pleased that you were happy with our performance on these fronts. Kind Regards, Stroud Homes
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- QLD, Gold Coast North
- Verified customer
Extremely Happy!
Our experience with Stroud Homes Gold Coast has been amazing! We've never built before and we can honestly say that the whole process from start to finish has been so exciting and stress free. We love our beautiful, new home & its exactly what we imagined! Nothing was ever a problem and even when we wanted to make changes in the planning process, we were never made to feel like it was an issue. We looked around at other builders but there were always "add ons" in the cost. Our end price included everything!
Stroud Homes "listened" to what we wanted and delivered it with great customer service & workmanship.
Thank you Nathan, Terri & Team for genuinely caring & looking after us.
1 comment
James S.Stroud Homes
Dear Bret, We work hard to deliver "black and white quotes", so were pleased that this worked out good for you - thanks for mentioning! We hope you have many years of enjoyment from your home on the Gold Coast!
Kind Regards, Stroud Homes
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James S.Stroud Homes
Hi KV222, Thanks for taking the time to submit this detailed review and for also rating us 5 stars! I’m so glad to read that the Stroud Homes Gold Coast Team provided you with amazing service througho... Read more
ut most of the build. Although we do need to get quotes for certain upgrades I can understand your frustration and agree that the Contract Administrator should have communicated the process and status of your requests better. I’m so pleased to read that you appreciate the transparency we have when providing ‘black and white quotes’, we don’t believe anyone should have to be blind sighted when starting the build with hidden fees, inflated prices and gimmicky promotions – we want you to have real pricing that you can understand. Thanks again for taking the time to share your building experience and we hope you enjoy your new home for many years to come. Kind regards, James Stroud