Reviewer Photos & Videos
- VIC, Geelong
- Verified customer
Absolute garbage from the signing of contracts
Once you sign contracts they no longer care. Signed October 2018, slab was poured March 2022,frame and roof went up, all great. Now the fun began, 2 different batches of brick went up, so half had to be pulled down and right batches sought. Turns out the sand used for the mortar was poor and there is already cracking with blow out from the cleaning. Windows are not centered.
Plastering done, but was poorly done and if we did not point out the problems they would still be there, sadly some are. Painting is half done, and left, gloss finish has...Read more
runs in it. Kitchen was installed and stone bennchtops fitted some had to be replaced as grains did not match. The main bench top is in 2 pieces with poor join and at 2 different levels. To make the house to lockup nailed bits of wood to the front door which is meant to be stained unless replaced can no longer be possible. Floor tiling done looked OK, wall tiles put on same tiles as floor tiles sadly they don't line up with the floor tiles. The niches are a joke, and they will leak into the wall cavity, the response was the wall was waterproof. Timber floors were laid extremely well, sadly no floor protection was placed on the floor, electricians came in and scratched the floor. Along comes xmas and the builder takes off for a month holiday. We have spoken to head office and all we get is lip service. James Stroud, come and have a look at this mess of a build with your name on it, instead of trying to palm it off. DO NOT BUILD WITH STROUD!!!
2 comments
This is the kind of response I expected from Stroud. I signed contracts with stroud letter head on every page!
So Stroud dump franchises whenever things go bad and wash your hands of it.
FYI I have no missed calls!
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David D'SilvaCentral Highlands and Goldfields, VIC
- 2 reviews
- VIC, Melbourne North
- Verified customer
We are very happy and love our new house everything we wanted.
Our build was managed very well we had a great supervisor that always kept us informed each week of the progress of the house and the office staff and David were always helpful and engaging.
The workmanship and build was very good have very few problems which has been addressed Our driveway was our biggest issue.
The company was always prepared to fix issues that we had without any problems
It was the same with what we were quoted from the start
1 comment
James S.Stroud Homes
Hi David, Thanks for leaving your 5-star review, the Melbourne North team and I are so appreciative! David from Melbourne North explained that you have been great clients throughout the entire build a... Read more
nd are very happy with your new home which is always fantastic to hear. David also mentioned you had your own private inspector for the build and that all issues were addressed to the inspector’s satisfaction. As always, it’s great to hear the team was so helpful and engaging throughout your build. I hope your new home brings you joy in 2020. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
- VIC, Geelong
- Verified customer
Absolute utter disgrace!!!!!
I know that I'm going to be asked to take this factual review down as not to 'tarnish' the Stroud Homes name however I feel compelled to let people know of the substandard work and sheer lack of detail and workmanship that we have endured during 12 months of building with Gray Family Homes T/A Stroud Homes Geelong. Only to find out that Gray Family Homes T/A Stroud Homes Geelong did not tell Stroud Homes that they were building our house and now three months after moving in we have four pages of defects that clearly won't be rectified as appar...Read more
ently Stroud Homes Geelong doesn't exist. ?? We haven't been able to cook on our stovetop since moving in as they didn't put in the flue or bulkheads (see pic). Left our bricks an absolute mess even after being pulled down and being put back up for a second time. All internal doors need to be replaced as they have all bowed and were damaged upon installing. Energy rating has not been met. The list goes on. And on. And on. We are completely exhausted from dealing with all of them with no result to date and apparently they can't stand by their name nor workmanship. This build was our own design which we asked local builder Stroud Homes (Geelong) to build. Biggest regret of our lives.
4 comments
James S.Stroud Homes
Hi Vikki,
We’re sorry that your experience has been so difficult this is not how we wanted it to turn out for you.... Read more
Gray Family Homes are no longer part of Stroud Homes, but their involvement with Stroud Homes now or in the past that does not change the obligations of Gray Family Homes to complete your home in accordance with your building contract and to take care of any defective items. We want to make sure that the items you’ve listed above are taken care of properly please call us to discuss. Kind regards, James StroudHi James,
I reached out to you back in July 2022 via LinkedIn wanting to discuss my concerns regarding my house with no response from you.... Read more
I was then contacted by [Name Removed] of which I had numerous conversations with over a period of months and he and Matt also came out to the house and also reiterated it wasn't up to standard. Nothing was ever done. So if I call you to discuss will there actually be any resolutions??? The only thing that was done was you conveniently severed ties with [Name Removed], left us in the lurch, and now we are left having to go down the legal route to get our house fixed. As you stated [Name Removed] is to complete the house under the contract obligations and [Name Removed] also told us, that [Name Removed] is obligated to fix the house......but....where is he???? Do you know? Before Christmas he told us that as he has to fix everything himself (cos he has no money) and he has to find the time. Seems to me he was happy to take everyone's money and disappear. We thought at least if anything went wrong we chose a large reputable company and should be alright. Boy were we wrong. I've never been a fan of that show A Current Affair yet I can now see why people contact them. Disgruntled VikkiJames S.Stroud Homes
Good speaking with you today Vikki. As discussed, we will continue to try to contact Michael and will keep in contact with you. Kind regards, James Stroud
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Johanna van DrunickCentral Highlands and Goldfields, VIC
- VIC, Melbourne North West
- Verified customer
Highly recommended
Adam and Rachel at Stroud Sunbury were amazing. Very accommodating to our needs. Instant solutions to questions or problems. Extremely professional. David the Site Supervisor was excellent. Felt like we were building with friends.
No hidden costs or fees. Quality of build is outstanding. We are extremely happy. I will be sending anyone and everyone to Stroud Sunbury for their build.
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RochelleVGreater Melbourne (Outer), VIC
- 10 reviews
- VIC, Melbourne North West
- Verified customer
Such a great building experience!
We spoke to a few builders in detail and went through countless display homes but as soon as we sat down with Adam from Stroud, we need wed found our builder.
Off the mark, they seemed more expensive than most volume builders BUT the inclusion list was amazing, the quality of supplies was fantastic. We didn’t need to “upgrade” anything except a slightly bigger bath and some more fancy kitchen tiles, but it didn’t really affect the price.
Adam & his wife Rachel were supportive and involved. Nothing was too much.
The build was quick - not too qu...Read more
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- VIC, Melbourne North
- Verified customer
Awesome build with Stroud Melbourne North
Excellent experience dealing with David Kirby and the team at Stroud Melbourne North. The design phase and build were near faultless for us. The build itself went up without a hitch. The odd issue with certificates was to be expected that caused a few months delay but Stroud followed through to get things moving. Towards the end and post handover there were a few trades that needed to come back to rectify non critical items and whilst taking a little longer to resolve, Dave has been true to his word and pushed things along.
I would happily recommend Stroud and certainly build with them again!
Thank you David Kirby and Stroud Melbourne North!!!
1 comment
James S.Stroud Homes
Hi Jamie & Sarah, Congratulations on your new home and thanks so much for your recommendation. The Melbourne North team and I are so appreciative to receive your 5-star review. David has told me that ... Read more
you were wonderful and patient clients. Although there were some planning issues at the start of the job which delayed the start, you all work together to get through this and create a beautiful home. I’ve been told that you have wonderful views from the Alfresco of the lovely Kentucky 304. The Melbourne North team look forward to working together with you in the future, I’ve heard that you are looking to add a beautiful Granny Flat to your property. Wishing you all the best in your wonderful new home. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
Jason S.Greater Melbourne (Inner), VIC
- 2 reviews
- VIC, Melbourne North West
- Verified customer
Thanks Team Stroud Sunbury.
My build went smoothly from start to finish, I had excellent help with color selection, there was no surprises or costs and we were able to change a few items without compromise. Adam & Rachel and the team were in constant contact with me throughout the build, the quality of workmanship was of a high standard and I was pleased to learn they conduct independent inspections and test measures to ensure my home was completed to a high standard. Would highly recommend Stroud Homes.
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- VIC, Melbourne North
- Verified customer
Personal, Professional - GREAT BUILDER!
I had the very pleasure of dealing with David and his team at Stroud Homes in planning the build of my dream home a little while ago. Unfortunately personal circumstances prevented me from building this time... but if I have the opportunity again, Stroud Homes & David & his team will be my first choice. After previously building 2 homes with others builders where we felt like a number, dealing with these guys was such a pleasant change! I couldn't fail the personal service, professionalism & care taken to make us feel like one of the Stroud family. I'd highly recommend anyone to have a chat to these guys if you are considering a build. Thanks again David, Annette & team - Jodie
1 comment
James S.Stroud Homes
Hi Jodie, Thank you so much for leaving us this wonderful 5 star review, even though you haven’t been able to go ahead with the build due to personal circumstances. We really appreciate you taking the... Read more
time to write this about the Melbourne North Team. In speaking with Annette she has told me the you were a fantastic person who was great to deal with, you replied promptly to emails, and even though you weren’t able to build at this time the team looks so forward to going on the journey with you if you are able to build in the future. All the best with your future endeavours. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
- VIC, Melbourne North
- Verified customer
Fantastic
Stroud was absolutely brilliant from start to finish. Especially on the build front. Any problems that arose were dealt with swiftly. Communication around the progress of the build was excellent.
1 comment
James S.Stroud Homes
Hi Jake & Kate, Thank you for leaving Stroud Homes Melbourne North a 5 star review, and congratulations on your brand new home! In speaking with David and Annette they’ve told me that you were fantast... Read more
ic to build for in so many ways, you always paid on time meaning they weren’t delayed in any way. Thanks again, best of luck in your new home. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
Avoca.Central Highlands and Goldfields, VIC
- VIC, Melbourne North
- Verified customer
First home and we love it
We had a really good experience once the building process started. The Supervisor and trades were very friendly but towards the end of the build there was a few promises made that were not lived up to. It was all sorted out and apologised for but dissapointing to be at the most memorable of the build. Overall the house is awesome and no major faults can be picked. Would we build through Stroud again? Yes.
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PoloEltham
- 3 reviews
- 4 likes
- VIC, Melbourne North West
- Verified customer
We love our beautiful new house
Our first meeting with Adam and Rachel at Stroud Homes in Sunbury was refreshing and optimistic. Not at all like a certain volume builder We had engaged and were dealing with prior to Stroud.
Voxer communication made information immediate, and all concerned were kept in the loop. This was a very good system.
Adam put us onto Joey the architect who adapted the building plans to our specifications.
Work started on time and progressed rapidly to lock up stage. Organisation of the contractors was smooth and efficient and Adam’s management.
...Read more
There were hiccups of course but nothing serious. Our concerns were either explained to us or promptly rectified. We are extremely satisfied with our beautiful new home and would recommend Stroud Homes Melbourne North West to anyone considering building a new home in this area.Similar opinion? Write a review on ieatwords.com.au!
Kat32Greater Melbourne (Metropolitan), VIC
- VIC, Melbourne Western
- Verified customer
An absolutely AMAZING experience so far
We are SO grateful and blessed to have come across Joe & Bec from Stroud Homes in Caroline Springs. This will be our third time building, and by far the most easiest, most comfortable, and most importantly the most honest experience by far. From the initial phone call, to our first meeting, Joe was prompt, very accommodating and extremely helpful in achieving our dream home within our budget. The customer service we continue to receive is no word of a lie, outstanding! Its sadly very rare in this industry to find someone who genuinely cares abo...Read more
ut how your home looks and feels, and we feel very lucky to have crossed paths and are very excited to build our family home. If you are building in the west, I would highly recommend popping in to see them, as they have exceeded all our expectations so far.1 comment
James S.Stroud Homes
Hi Kat32, Thank you so much for leaving your 5 star review! I am so glad to hear your experience with the Stroud Homes Melbourne Western Team has been nothing but positive. We pride ourselves in provi... Read more
ding exceptional customer service, product knowledge and experience in reading you review I can see that you valued this. I hope your new home brings you joy for many years to come! Wishing you all the best. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
john g.Greater Melbourne (Inner), VIC
- VIC, Melbourne North West
- Verified customer
Quality home
We had a great experience with Adam and Rachel from the planning right through to handover, the finished quality of our home is 10/10 and exceeded all our expectations, we would highly recommend them to anyone looking to build a forever home.
1 comment
James S.Stroud Homes
Hi John & Laura, Thank you so much for leaving us this 5-star review about Stroud Homes Melbourne North West! In speaking with Rachel and Adam, they’ve told me that you were great clients from the ver... Read more
y start. You wanted to help promote and support their business from day one. I’ve been told that you loved to chat John, and you would drop into the shop to say hello, Rachel and Adam loved when you popped in. Your entire family were a pleasure to deal with and the team were so grateful to be able to build your home. Congratulations, wishing you all the best. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
KerrieGreater Melbourne (Outer), VIC
- VIC, Melbourne North West
- Verified customer
My New Home Thanks to Stroud
I can't speak highly enough of Adam and Rachel and their expertise in helping me build my first home. They made every step of the process so easy and they were nothing but accommodating to the changes I wanted to make to the original plans and provided their advice to enhance my changes. The commencement of the build was timely and it just kept moving forward. The regular updates and photo’s of the build was great and I am so pleased with the end result. Thank you Adam & Rachel.
1 comment
James S.Stroud Homes
Hi Kerrie, Thanks for taking the time to write a review. I’m so glad to hear that the Stroud Homes Melbourne North West Team has impressed you in many ways, they’ve done a great job building your firs... Read more
t home. In speaking with Rachel and Adam, they’ve told me that you were the perfect client, you were so grateful and if there was a problem along the way, you trusted them to have the issue resolved. We would also like to thank you for your quick progress claim payments, this makes it so easy to keep on schedule and deliver you a fantastic home as quickly as possible. I’m so happy that the team were able to build your first home, one that you can be extremely proud of. Wishing you all the best! Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
Ebony FGreater Melbourne (Outer), VIC
- VIC, Melbourne North West
- Verified customer
First home builders dream!
Adam & Rachel were fabulous from day one! As first home buyers we had no idea what we were doing, they were helpful and so transparent with every detail from the costs to the building specifics. Our package included everything even a letterbox & clothesline! The colour choices were beautiful and the build was seamless. Communication was wonderful with the Voxer app, it kept us both in the loop & receiving picture updates was so exciting! Adam would also call every Friday with a weekly update of where they were at! The build was completed two months before the planned end date.
We were welcomed into our new home with two smiling faces and a giant green bow! We can’t speak highly enough of Adam & Rachel from Stroud!!
1 comment
James S.Stroud Homes
Hi Ebony, Joe & Family, Thank you so much for leaving us this wonderful 5 star review and congratulations on the completion of your new home! Rachel, Adam and the entire Melbourne North West Team and ... Read more
I really appreciate your comments. In speaking with Rachel and Adam, they’ve told me that you were a great family to work with, you were very easy going and made sure payments were made on time. You were always so pleased with the build and its progress. The Melbourne North West Team were so happy to be able to get you into your dream home just in time for Christmas. Wishing you all the best. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
Lauren HayesMelbourne
- VIC, Casey
- Verified customer
fully satisfied (casey stroud homes)
Highly recommended I could not be happier with Stroud homes in Casey, their professionalism throughout my entire build was amazing. I had regular contact with both the site manager and builder through the entire process, they kept you updated every week on the development and process of the build. It was not an easy build, due to council regulations, however the team at Stroud made it look easy and took on the challenge with no hesitation. Their fixed prices/contracts and workmanship was amazing and I was left with no hidden costs at the end. I now have a beautiful house to call home. Thankyou again I will always be grateful.
1 comment
James S.Stroud Homes
Hi Lauren, Thank you so much for leaving us this wonderful 5 star review and congratulations on your new home! Caleb, the Casey Team and myself really enjoyed reading your review. In speaking with Cal... Read more
eb he told me that you had great patience in the pre-construction process, waiting about 12 months for the council to make their decisions – your patience and communication was so very appreciated by the entire Casey Team. To hear that you were messed around by two other builders prior to choosing Stroud Homes is very unfortunate – we are glad that we could prove to you that all builders aren’t the same, Caleb was so grateful to be able to be a part of your new home building journey. We would also like to thank you for paying so quickly which ensured a quick and smooth process throughout the entire build. Thanks again for your recommendation, I’m so happy to read that you now have a home that ‘feels like home’ – what a fantastic outcome! Wishing you all the best. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
Paula SmithMelbourne
- VIC, Casey
- Verified customer
Stroud Homes CASEY
Our Dream has become a REALITY, thanks to Caleb, Ron, Trevor and the Team at Stroud Homes Casey.
This House Project started for us almost 2 years ago, after visisting many display homes, speaking with many builders, but just not finding the right fit.
I walked passed Stroud Homes Casey, just by chance stopped and looked at the plans displayed in the window, they looked like what we were looking for so I stepped inside, and that is when I met Caleb. From then we had various blocks to look at and things went backwards and forwards while we ...Read more
tried to find the perfect block. Finally on a wet Saturday morning Caleb met us with umbrellas on our Wet & Muddy block. And our Official Journey with Stroud Homes started. There were a great deal of delays with getting our land to finally title, and from the minute that happened it was "Action stations". The building team & trades kicked into gear and our build started. We were kept informed at every step, were even able to be on-site with our familiy to watch the concrete pour of our slab, and have been involved in every single exciting step along the 6month journey. From the initail plan changes, to the quoting and final build contract it has been an absolute pleasure to work with Caleb and his team. The colour consult was seamless, and easy to do. The standard inclusions in the house are a step above standard inclusions offered by many other builders. The quality of the finishes in our home is outstanding. All the trades that worked on our property were outstanding and professional all the way through the build.1 comment
James S.Stroud Homes
Hi Paula, Thank you so much for taking the time to leave us this fantastic 5 star review about your building experience with the Stroud Homes Casey Team. Caleb, myself and the rest of the team are so ... Read more
grateful for your kind words. In speaking with Caleb he told me that you were wonderful clients who were so easy to communicate with. You handled the daunting process of building a new home, particularly your first in Australia so well. You respected the site rules and left Trevor to handle everything that came up. Caleb also told me that you always paid on time – thank you so much, it makes it so easy to keep on schedule to deliver your home quickly and of high quality when these payments come in on time. I also heard that you had some issues pop up with the excavation and site access. With a driveway over 120m long, these issues can come up – the fact that you laid a fantastic rock driveway which ensured easy site access was amazing. Here at Stroud Homes we pre-price our homes with a high level of Fully Loaded Inclusions which takes the guesswork out of building. Our quality range of fittings, colours and finishes is so extensive, your home was sure to look and feel anything but standard – I’m so happy to read that you were impressed with our offering and finished product. Thanks again for your recommendation, I’d like to wish you all the best for the future in your dream home which truly ‘feels like home’. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
M_BrunsMelbourne
- 2 reviews
- VIC, Casey
- Verified customer
Stroud Homes Casey A+
Very highly recommend Stroud Homes Casey after the amazing job they did building our dream custom home.
Caleb and Ron were a pleasure to deal with, professional, friendly and organized with an excellent eye for detail and great customer service and personal skills.
The build process was smooth and hiccup free thanks to Caleb’s detailed pre-construction process and Ron’s meticulous site management. All trades were quality, tidy and respectful.
Stroud Homes provided an update everyday Friday (if not more frequently) and were always on call to...Read more
1 comment
James S.Stroud Homes
Hi Michael, Thanks for taking the time to write a review. I’m so glad to hear that the Stroud Homes Casey Team has impressed you in so many ways from start to finish, they’ve done a great job building... Read more
your new home. Caleb and Ron have mentioned to me that you were very easy to work with from the very start. It took a little creative thinking to get the customised floor plan 100% right, despite so many restriction and planning overlays building in the Dandenong Mountain, however seeing the finish product made it all worth it for Ron and Caleb. They’ve been invited to enter your home into the annual Master Builders Awards, fingers crossed it gets the attention it deserves. Wishing you all the best in your new home. Kind regards, James Stroud.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Ruth Rasked
Hi - do you do reno/extensions or only new builds?
Thanks
Ruth
5 answers
James S.Stroud Homes
Hi Ruth,
Thank you for contacting Stroud Homes!
At Stroud Homes we do new home builds but we can pass your enquiry on to our renovation company, Renovare, who will be able to contact you to assist.
What suburb are you located in?
Thank you,
Stroud Homes
I'm enquiring on behalf of my daughter who lives in Fairfield. Thanks
James S.Stroud Homes
Hi Ruth,
Great to hear! Yes, we do service Fairfield QLD.
Can you please provide your daughters contact details?
Thank you,
Stroud Homes
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James S.Stroud Homes
Hi Lou,
We’re sorry that your experience has been so difficult this is not how we wanted it to turn out for you.... Read more
Gray Family Homes are no longer part of Stroud Homes, but their involvement with Stroud Homes now or in the past does not change the obligations of Gray Family Homes to complete your home in accordance with your building contract and to take care of any defective items. I tried to call you just now because we want to make sure that the items you’ve listed above are taken care of properly please call us to discuss. Kind regards, James Stroud