Worked fine for a few months and now you cant cook anything without it sticking to the pan. its sticky to touch even after cleaning. after reading all the other reviews, I am not sure its even worth chasing warranty.

Less than 12 months old.. no longer non stick. Submitted warranty claim, followed up 3 weeks later. had to submit again. they came back and denied claim due to pan being exposed to excessive heat. we cook on a gas stove. always cared for well. unsure how a frypan being exposed to heat voids warranty claim. Will not buy again

So I have the same story as pretty much everyone else here.
We bought the non stick pan, and after a while, everything started to stick to it. I contacted their warranty people, and got the usual spiel:
"Too much heat"
"You're using it wrong"
"It's not a defective product"

I can assure you all that we used the pan properly, much like everyone else here has. Frankly, if a pan can't function when heat is applied, it's clearly a defective product.

I only gave one star, because you can't give 0 stars. Avoid at all costs.

I bought a 30cm frying pan on the recommendation of the assistant at Robins Kitchen. I wanted a good quality NON STICK pan which was safe to use and would last. I have persevered with this pan for 6 months now. Have followed the care instructions to the letter. Have only used on the ccoktop and washed by hand. Worked okay for the first month or so. Now everything sticks and is very difficult to remove. What a waste of $99. Pity I didn't read the reviews before listening to the sales assistant. I will go back to the Target $20 version.

Bought a pan 6 months ago. Was lovely but now everything is sticking. All l bought it for was to make a pancake each morning for my breakfast. Not used on high heat and only used the recommended utensils. Wiped out with paper towel and damp cloth only. Waste of money and no different to the cheaper

This fry pan is AWFUL. The first 2-3 times using it was great.... Since then everything sticks to the pan and ruins meals. I followed all instructions pre use - wash, heat and oil. It made no difference.

Swapped it out at Robin's kitchen as the staff convinced me it never happens. The second pan has done the exact same thing. The staff have tried to blame it on cooking temperature and now won't refund due to me misplacing the receipt.... AVOID AT ALL COSTS!!!

Bought their 32cm wok which is almost $250 on sale. Within a year it developed these little spots/dents on the bottom and started to almost ‘rust’. Never again! Just because it’s expensive, doesn’t mean it’s good.

Paid nearly $200 on special. Within 1 month the bottom of the frypan was uncleanable! Took it back to Peters of Kensington and the salesman said ‘terrible, never seen anything like it’ they sent it to Swiss Diamond rep and said it was overheated. Rubbish it was just used on a cooktop maybe 15 times! Forget customer service ... will never use Swiss Diamond or Peters of Kensington again.

Claims to have a hard wearing nonstick cooking surface, actually just like teflon only doesn't last as long. Pan was used for stovetop slow cooking and the lining is bubbling and disintegrating within 8 months of occasional use.
If this product is actually made in switzerland then the swiss should stick to the banking and finance sectors

These pots and pans are no good everything sticks on fry pans also the casserole pots they are overpriced and I would not recommend them if you cook a lot

When I bought this I was of the impression that it was:
*non stick
*little need for oil

Yet I used a little oil and treated with care, and still it was a completely useless product within about a year.
Everything gets stuck and I spend ages cleaning the surface no matter what I cooked (eggs/meat/chicken).
I thought it was my inexperience, but reading the other reviews and having used much, much cheaper cookware since then I've realised it wasn't my fault or because of temperature control.

Don't waste your money.

Heavy pan. Was told it was one of the best pans out there. I took very good care of it but the non-stick was totally gone after 2 years. I thought it was me being a bad cook until I used my friends cookware and everything came out great. Don’t waste your money! It’s trash!

I have been using the same pans for 10 years or so. These are the only ones that have lasted. I have tried many other expensive brands but nothing has matched these. I recommend them. Warning..i was told not to heat them too hot, as any non stick cookware, and have looked after them.

I bought at first 2 Swiss diamond fry pans after being told they were the very best you can buy, shortly afterwards, within a year they both lost their non stick coating, I complained to the shop I purchased them from only to be told that I must of had too high heat under them. Well I bought another and gave them a second chance but the same thing happened. I care for my cookware to the instructions due to expense and wanting them to last a long time. Warning,,,,,, don’t waste your money on this brand

Purchased a Swiss Diamond Induction XD Frypan 28cm, hoping to last a long time. Worked well for about 1 year and then non stick failed. Was always very careful with temperature and washing, but obviously not careful enough. The product is definitely not suited to me, I can't warrant paying any more attention to looking after a kitchen utensil.

Purchased the classic fry pan couple years ago. The non-sticky pan only last for a year and became sticky. Took back to the retailer and advised that we are not cleaning this pan properly. Later got the same rubbish letter, saying the overheat crap. I bet they use the same letter to reply to all customers! Apparently it's America brand and Australian legislation could not help much. Worst product and brand ever! The manufacturer does not take any responsibility at all!