??!

Reviews

4.7

1,141 reviews
5
(968)
4
(103)
3
(11)
2
(15)
1
(44)
  • Transparency
    4.6 (154)
  • Customer Service
    4.6 (195)
  • Trip Completed Yes (181) · No (19)
  • Ease of Booking
    4.7 (197)
Previous
Next

Reviewer Photos & Videos

  • More

Great value no hidden costs

published

Great value deals everything as promised
No hidden costs
First time I have booked with them and would highly recommend to everyone
Booked 14 nights with flights and accommodation to Phuket. Everything was as promised



1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Lesley! We are very happy to hear you had a great experience with us and enjoyed Phuket. Looking forward to helping you book your next trip.

jackie

jackie

  • 2 reviews

excellent service

published

No additional fees
all inclusive resort Fiji - no did not meet my expectations - I chose this location not the agent - Coral coast is too far to travel after the flight with a child
non applicable

1 comment
Travel Online
TravelOnline C.Travel Online

Hi Jackie, we're happy to hear you had such a great experience with our customer service. Looking forward to assisting you book your next trip, perhaps somewhere a little closer to home for your kiddo to enjoy.



Michael

MichaelGippsland, VIC

  • 2 reviews
  • 1 like

Great Service and after sales assistance

published

Lisa was really easy to deal with, kept us up to date and made sure we were aware of flight delays and transfer changes, even when we were over seas - thanks

1 comment
Travel Online
TravelOnline C.Travel Online

Hi Michael, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Booking Services

Find out how Travel Online compares to other Booking Services

Know better, choose better.

Compare all
Avis Owens

Avis OwensMetropolitan Adelaide, SA

  • 2 reviews

Very helpful and obliging

published

We did a lot of the searching & preparation for our holiday. Where we needed advice it was there. Also where we were unaware of some things we would have liked more information. I think there was a level of misunderstanding now & again which can happen when using on line & more so with phone conversations. We should have had more Ts crossed & I dotted. Overall a good company to9 deal with. No hidden costs & documents delivered when agreed.

1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Avis! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip

Pefect service and assistance!

published

Great service provided. Our consultant assisted us greatly in our plans and everything was as it stated in our itinerary. Great choice of place to stay also - as a family of 4 we had an awesome time and will def use travel online again! Thank you so much

1 comment
Travel Online
TravelOnline C.Travel Online

Hi Bel, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Terry

TerrySouth East Queensland, QLD

Great relaxing holiday.

published

Everything went according to plan,which meant absolutely no stress at all. Two things that really impressed me,were that the flights included check in baggage,and that transfers to,and from the airport were included in the price,unlike most other packages on offer. Also the Centara Karon resort was fantastic,with great food,and fantastic staff. Would certainly recommend Travel online to anyone.

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for your feedback Terry! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Top service.

published

Travel online was excellent to deal with no problems at all . Only issue was with the two hotels in Thailand. We had to leave a substantial amount of cash at reception as a bond.No problem if you have a credit card but if you don’t, like us you’ll need a bit of cash on you.

1 comment
Travel Online
TravelOnline M.Travel Online

Hi Ricky, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Tanmuz

TanmuzMid North Coast, NSW

  • 2 reviews

So easy

published

Really couldn't ask for a less stressful way to book a holiday. Communication & service was excellent. Definitely book through Hoot holidays again. Highly recommend Hoot holidays. Nothing was to much trouble.

1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Tanmuz! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Michael

MichaelSouth East Queensland, QLD

Quick and Easy!

published

Everything was as described! Could not fault the service and communication. We booked flights, resort, transfers and tours. All came together effortlessly. You really couldn’t ask for a less stressful way to book.

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for your feedback Michael! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Booking Services

Find out how Travel Online compares to other Booking Services

Know better, choose better.

Compare all
Luisa R

Luisa RSydney, NSW

  • 2 reviews

Great service

published

Our family of 5 wanted a skiing holiday in Queenstown. From my initial enquiry with TravelOnline to the actual holiday was so easy and the consultants are so helpful and friendly. They provided us with lots of information and guided us through the best deal for us. Highly recommend

1 comment
Travel Online
TravelOnline M.Travel Online

Hi Luisa, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Sukumaran

SukumaranSydney, NSW

  • 4 reviews
  • Verified customer

Good consultants

published

We booked a holiday package to Phuket for a group of six of us. We were very happy with Travel-on-lines handling. All organised very well. Their local (Phuket) organisers were very good too.

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for your feedback Sukumaran! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Naljaya

NaljayaPerth, WA

  • 3 reviews

Phuket Graceland Resort & Spa

published

Good relabel and an honest Package.
The representative [Concierge] who came to meet us [Ms Grace] was helpful as well as the two drivers provided their services from and to the airport.
The package provided and costings were reasonable and affordable.
Hope to do more tours in the future depending on the package costings.
Will recommend for the others too.

Thialand

ThialandCentral Highlands and Goldfields, VIC

Great company to book your holidays through

published

No hidden costs good value for money, great service and so easy to book. What you see is what you get thanks travel online for a great experience in Thialand

1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you've had so many great experiences with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Tegan

TeganGreater Melbourne (Outer), VIC

Fantastic!

published

Booked first family holiday, flights and accomodation. Very easy to select what worked for us. No hidden fees. Great service! Will be using again for future holidays and travel. Thank you!

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for your feedback Tegan! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Wouldn’t book a holiday through any other company!

published

Fantastic service, great communication, swift confirmations and never had any problem with bookings for accommodation, flights or tours. Travel Online are top notch.
We just returned from our 4th holiday booked with Travel Online and had a hassle free relaxing holiday.

1 comment
Travel Online
TravelOnline M.Travel Online

Hi Deb and George, We're so happy to hear you've had so many great experiences with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Booking Services

Find out how Travel Online compares to other Booking Services

Know better, choose better.

Compare all

Good value Thailand

published

Hassle free- no hidden costs
Easy to change holiday plans due to an emergency at home
Great value and choice of hotels
Quick response to any questions about flights, payment options
Positive experience overall

Michelle

MichelleSydney, NSW

Phuket Holiday Package

published

Fantastic service and a wonderful holiday. Great communication throughout the booking process. The all inclusive package saved us so much time, effort and money. Would definitely use this company again.

rebecca c.

rebecca c.Illawarra, NSW

  • 2 reviews

A dream come true

published

We booked our first holiday overseas through travel online from start to finish they gave us support and our holiday was amazing Thankyou so much for you're support!! We ended up having the best holiday and everything went seamlessly i will definitely be booking through you guys again as i had nothing to worry about but having a great holiday which we did unbelievably!!

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for your feedback Rebecca! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Tania

TaniaSouth East Queensland, QLD

Perfect

published

Flights, Accommodation, Bonus Vouchers and Hotel transfers all booked with Travel Online. 6 nights in Bali and it was a wonderful experience. Everything met with our expectations, no additional fees and companies involved had our bookings. Would definitely use this company again to book another holiday. Thank you for making our trip hassle free.

Jen

JenGreater Melbourne (Outer), VIC

Staffs are not very friendly & impatient on the phone

published

I found that Travel online the staffs are not very friendly on the phone, I understand that they are busy, but for someone who's the first time book a holiday with them, they were very impatient. When you email them, they took a long time to reply and very unhelpful and at the end you still need to call them. However on the phone they just want to rush to finish the phone call, and didn't answer your question, i.e like changing the transfer time from airport to the resort, they keep telling me when you receive the voucher then will tell you, but nothing written on the voucher, and have to made two phone calls then finally someone tells you how to change it.

2 comments
Travel Online
TravelOnline M.Travel Online
Jen
Jen

Hello my booking reference No. TOCS281636. Thanks

Page 5 of 58
See all Travel Online reviews

Questions & Answers

Louise D

Louise Dasked

Are Travel online going to honour Qantas re booking and Marriot cancellation policy. Ie due to travel to Hawaii but due to quarantines cannot travel. Qantas says no cost changes and Marriot can get full refunds up to 24 hours ahead. Is this going to be an exhausting and arduous task, at minimum cost or are you still going to folllow your less than 45 day out refund.

1 answer
Travel Online
TravelOnline C.Travel Online

As I'm sure you can appreciate this situation is changing very rapidly and we are doing our best to keep up with it all and help as many people out as we can. Previously we were bound by the terms of the airlines and hotels however over the weekend the airlines announced they will relax their change or cancellation policies and we are happy to pass that same flexibility on to you. I encourage you to contact your consultant again so that we can assist you based on these new developments.

Kym P.

Kym P.asked

Can u pay holidays off?

2 answers
Travel Online
TravelOnline C.Travel Online

Hi Kym, we have a few different payment options. You can find more information about them here: https://www.travelonline.com/payment-options

Neil L.
Neil L.

Yes you can with HSBC Card 12 Months Interest Free

Princesssassyxox

Princesssassyxoxasked

I have a $100 voucher for travelonline.com and want to use it to stay at a hotel in my city but at checkout there's no option to input a voucher or gift card. Please help.

1 answer
Travel Online
TravelOnline M.Travel Online

Hi There, Please contact our reservations team on 1300 883 887 and they will be able to assist you with your booking.

Get an answer from our members and Travel Online representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.