Trit House was previously trading as Clickon Furniture.
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Physical store, Online storeReviewer Photos & Videos
dECO DesignHobart, TAS
Awesome customer service!
Todd at Trit provided me with the best customer service EVER!
I was after a Ethnicraft long U shelf to complete a planned interior fit out and Trit had the very last one in Australia available. Unfortunately it was hard to locate such a small item in a huge warehouse, however Todd's perseverance and desire to help me as a customer was above and beyond the realm and resulted in me being able to achieve my project's completion date. I will definitely work with Trit again for my design projects and highly recommend them to anyone and everyone. Todd, you're awesome and thank you!
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StevePerth, WA
Fantastic customer service from Imogen Moore
Contacted Trit House from Perth re some Wendelbo chairs and Imogen Moore responded immediately by email and followed up subsequent questions in a timely manner and with great detail.
Highly recommend Trit House and in particular Imogen. Some Perth furniture stores need to take a leaf out of Imogen's book!
Steve from Perth
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Emily S.Sydney, NSW
- 2 reviews
Sonder Trit House - Bad Customer Service and Average Product
We visited the Redfern store and selected the Sonder 3 seater sofa. We were told it would take 12-14 weeks to be made, however this blew out to 4 months due to Christmas which was understandable. The delivery process was smooth, however once in situ we noticed the cushions were deflated and there didn't seem to be enough stuffing. I reached out to the Trit team who were unhelpful and arrogant to say the least and took no action to rectify when we asked if the cushions could be restuffed. Photos attached, one from the store and 3 from the week the sofa was delivered. Would have been happier with a Freedom couch. Shame.
1 comment
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shayleeGreater Melbourne (Inner), VIC
- 2 reviews
Fantastic service
We received our bed today and I just want to share what a great experience we had.
Our delivery men were both prompt, respectful and professional. They took excellent care when moving the parts of the bed into our house ensuring nothing was damaged.
They efficiently installed the bed ensuring I was happy with the position.
And best of all they were happy and friendly on this 43 degree day!
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BiancaNew South Wales
- 4 reviews
- 5 likes
- Online store
- Verified customer
Exemplary retail experience
Purchased multiple items including rug, tv unit, coffee and side tables. First experience was walking past the Redfern retail store, sales assistant was hands on in discussing any piece I was interested in. Very friendly and knowledgeable. I then ordered said items on the site plus items that weren't at Redfern location. experience seamless. All items as pictured on site. Coffee table was on back order, was kept updated on delivered date. Unfortunately small chip on arrival. Trit team prompt in addressing and replacing. Again kept updated via email and call replacements delivery date. End to end exemplary experience will visit them in future when looking to further decorate my home.
1 comment
Ian C.Trit House
Hi Bianca,
Thank You so much for sharing your experience and leaving such a nice comment. We are happy to hear that your experience with us was great with our services.... Read more
Hope to see you soon again. Thank You Trit HouseSimilar opinion? Write a review on ieatwords.com.au!
Josh SymonsSydney, NSW
- 2 reviews
Buyer Beware
BUYER BEWARE - The short version of our experience.
My wife and I purchased 12 items through these guys, worth a substantial $. And I can assure you the trouble started before we paid them, we absolutely should have run a million miles in the other direction. The quoted as $1000 for delivery at the last minute when we asked for an invoice to pay them. No mention of this $1000 delivery charge in the 2 months prior while we were finalising our order. (we are in Sydney, their warehouse in in Melbourne it was obvious that these good would need de...Read more
livery) Then we paid, and only AFTER we paid they made us aware the ETA's on the invoice are into Port Melbourne. So in reality the ETA could be upto a week after this to their warehouse. Delivery is sorted by them, and we get an e-mail stating delivery could take anywhere from 4 - 18 WORKING DAYS so potentially 4 weeks. You get this e-mail even if you have made specific arrangements for delivery. The delivery company, then sends you text messages for the delivery date and it changes to suit them, even if you have made arrangements with Trit House for specific dates and times they don't pass it on to the delivery company. Delivery company all in all is good however, it's the information they are passed that is the problem. If you get a faulty item, they will agree to swap it over (well they did in our instance), you then have to go through the entire disaster of sorting delivery AGAIN. On this occasion we are given a date, it then changes a day later because there was a miscommunication, you then wait around for the 3 hours given and when no one arrives you send an email asking what is happening. Within minutes you receive a text message stating that delivery is now SEVEN days later! When you bother to let them know of your dissatisfaction, in the first instance you will get insincere passive aggressive emails back. When you take it further, you will get all the apologies in the world that are simply hot air. The e-mail I received from their showroom manager had all the right things written in it, but then only days later the same things happen AGAIN.1 comment
Ian C.Trit House
Hi Josh,
We regret to hear that your experience with Trit House did not meet your expectations. I can ensure both parties would have wished for a smoother transaction in this matter as we are very pa... Read more
rticular about our customer service and customer satisfaction. We accept that we have rooms for improvement as a business and rest assured that your case has been reviewed internally to ensure we can continue to improve upon the services provided to our customers.Similar opinion? Write a review on ieatwords.com.au!
KatT
- 5 reviews
- Physical store
- Verified customer
Accommodating service with great furniture
I would in particular make mention of the consistently wonderful and flexible approach of Alice who has assisted me over the last couple of years to secure some lovely pieces for my home. I especially thank you very much for your assistance.
1 comment
Ian C.Trit House
Hi KatT,
Thank you so much for sharing your experience and leaving such a nice comment. We are happy to hear that your experience with us was great and you are happy with our services. ... Read more
Totally agree with you, Alice is wonderful and we are very lucky to have her on our team. Hope to see you soon again. Thank you Trit HouseSimilar opinion? Write a review on ieatwords.com.au!
Ana G.Greater Melbourne (Metropolitan), VIC
Good service
Fast response on email enquiry. Very easy and fast process. Trit was able to deliver the items on the exact day and time requested. They also ensemble the bed :)
The bed is amazing!
1 comment
Ian C.Trit House
Hi Ana,
Thank you so much for sharing your experience and leaving such a nice comment. We are very happy that your experience with us was great. We hope to see you soon again.... Read more
Thank you Trit HouseSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
A store beyond a store
Purchased quite a lot furnitures from trit (Abbotsford and St Kilda). The team is helping our life feeling better, in my mind, trit is a friend rather than a funiture store.
1 comment
Ian C.Trit House
Hi Chrome,
Thank you so much for sharing your experience and leaving such a nice comment. We are very happy that your experience with us was great. We hope to see you soon again.... Read more
Thank you Trit HouseSimilar opinion? Write a review on ieatwords.com.au!
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We loved purchasing at Trit.
The service at Trit was outstanding, and the pieces we purchased for our new home are beautifully made and look fantastic. We're so pleased with the new additions to our house and I can't recommend the brand and team more highly.
1 comment
Ian C.Trit House
Hi Joshmc,
Thank you so much for sharing your experience and leaving such a nice comment. We are very happy that you are so pleased with our products, and your experience with us was great. We hope to see you soon again.... Read more
Thank you Trit HouseSimilar opinion? Write a review on ieatwords.com.au!
Trit made purchasing furniture so easy
Trit was a great place to shop - the hours of operation suit busy people, it was easy to park, and staff were always helpful. The quality of the products has been excellent, and the wait time was very reasonable.
1 comment
Ian C.Trit House
Hi Katie,
Thank you so much for sharing your experience and leaving such a nice comment. We are happy that your experience with us was great. We hope to see you soon again.... Read more
Thank you Trit HouseSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MSGreater Melbourne (Metropolitan), VIC
Perfect side table
Purchased a Won Floater table in natural oak for a small family living room and it’s perfect. Looks great from all angles and can easily be moved around when required.
1 comment
Ian C.Trit House
Hi MS,
Thank you so much for sharing your experience and leaving such a nice comment. We are happy that your experience with us was great. We hope to see you soon again.... Read more
Thank you Trit HouseSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Nicole
- 2 reviews
Fantastic service and love our sofa
We received wonderful service from Trit house from the beginning to the end! Lovely staff at the store, helpful communication via email
up until we received our sofa and then the delivery men were amazing at installing our sofa. And of course we love it! Now to furnish the rest of the living room from Trit!
1 comment
Ian C.Trit House
Hi Nicole,
Thank you so much for sharing your experience and leaving such a nice comment. We are happy that your experience with us was great from the beginning to the end. We hope to see you soon again.... Read more
Thank you Trit HouseSimilar opinion? Write a review on ieatwords.com.au!
SKlocalGreater Melbourne (Inner), VIC
Impressive delivery of great product
I found the perfect desk for my husband's chess desk. Once ordered I was contacted by email and phone to arrange delivery. The delivery was outstanding. The driver called when 2 minutes away. On arrival they were held up by a garbage truck and one guy ran up the street to advise me where they were. They delivered it with extreme care to our apartment, placed it exactly where I wanted it and took away all the packaging. They were polite and friendly throughout. The product is great but the service means I will return.
1 comment
Ian C.Trit House
Hi SKlocal,
Thank you so much for sharing your experience and leaving such a nice comment. We are happy that your experience with us was great. We hope to see you soon again.... Read more
Thank you Trit House (formerly Clickon Furniture)Similar opinion? Write a review on ieatwords.com.au!
Angela CooreySydney, NSW
So pleased.....kept going back for more!
Furnished most of living area with beautiful and quality chairs, stools, a desk and side tables. Service was extremely helpful, honest, accommodating and punctual. I was trusted to take home some pieces to check for size and look, which was a huge help. I will be returning!
1 comment
Ian C.Trit House
Hi Angela,
Thank you so much for sharing your experience and leaving such a nice comment. We are happy that your experience with us was great. We hope to see you soon again.... Read more
Thank you Clickon FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Find out how Trit House compares to other Furniture Shops
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LucyGreater Melbourne (Inner), VIC
- 2 reviews
Excellent Customer Service
We ordered several items for our beach house. They were all delivered on time and assembled as advised. We arrived later to the dining table, aremchairs and coffee table all set up and looking fantastic! Love them all.
1 comment
Ian C.Trit House
Hi Lucy,
Thank you so much for sharing your experience and leaving such a nice comment. We are happy that your experience with us was great. Your beach house looks amazing and we hope to see you soon again.... Read more
Thank you Clickon FurnitureSimilar opinion? Write a review on ieatwords.com.au!
D GiagnacovoGreater Melbourne (Inner), VIC
- 2 reviews
VERY POOR CUSTOMER SERVICE
I purchased a rug from Clickon in Dec 2018 and received it on Monday 29 April 2022 - 4 months later.
I had to constantly contact Clickon to ask where the rug was and how long delivery would take . Intially I was told January ...then February ....then March ....finally April. When I received confirmation that the rug had arrived I had to ring yet another number to book in delivery . When I attempted to do this I was told ..."sorry there's no more room on the truck ." After waiting 4 months I seriously thought my rug would be a priority !! But ...Read more
1 comment
Ian C.Trit House
Dear Donna,
Thank you for your feedback, we're sorry your experience with this purchase did not meet your expectations.... Read more
We endeavour to quote ETAs as accurately as possible. Unfortunately delays do occur from time to time, and these are regrettably outside our control. As discussed with you, we have taken this matter up with our supplier to determine the best resolution for you, and have organised a replacement for you. We will continue to resolve this matter with you via email and phone.Similar opinion? Write a review on ieatwords.com.au!
Ethnicraft Table
Very disappointed with our entire experience with Clickon Furniture. From the delayed delivery time of table, which at time of online purchase was not stated.
Once received, the table has a crack in it, to which Clickon Furniture now refuses to replace or remedy. We are told to see how the crack goes as we've a 1yr warranty on the table. That's absolutely unacceptable. For an expensive table that we were so looking forward to having and using, we are now frightful of using at all as not to have the crack expand any further. I have never experienced such bad customer service and I work in the retail industry.
Will be ensuring that we do not recommend this store to friends, family and customers.
1 comment
Ian C.Trit House
Dear Amber
Thank you for your review although we wish it was a more positive one. ... Read more
The minor hairline crack you're referring to does not fall under a warranty claim. Wood, like any other natural and porous material, continues to absorb and release humidity throughout its life. Hairline crack will appear and disappear from time to time according to climate change. Although Ethnicraft designs furniture that adapts well to the hydrometrical conditions of its environment, some movement may occur which is a normal response to the furniture’s environment and is not considered a fault. Ethnicraft complete quality control checks on every item prior to packaging. These stringent checks are to ensure that their pieces provide our customers with timeless use. We will continue to resolve this with you over email or phone discussion.Similar opinion? Write a review on ieatwords.com.au!
KatieSydney, NSW
- 2 reviews
Excellent customer service!
I purchased an Ethnicraft coffee table as it was the only retailer in Australia that stocked this particular style. From the moment of purchase and the delivery, everything went very smoothly. I had a little hiccup with the quality as there was a scratch on the glass, but they promptly attended to my concern and gave me a satisfactory outcome. I can't blame them for the quality as I watched the delivery guys unpack my coffee table from the packaging. Definitely recommend purchasing from this retailer!
1 comment
Ian C.Trit House
Hi Katie,
Thank you so much for sharing your experience and leaving such a nice comment. We are happy that your experience with us was great. Hope to see you soon again.... Read more
Thank you Clickon FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Amanda BennisNewcastle
Ethnicraft Stools - Click on Furniture
Beautiful product. Excellent quality. Easy to assemble. Easy to navigate website. Very efficient and friendly service. Would definitely purchase through this store again.
1 comment
Ian C.Trit House
Hi Amanda,
Thank you so much for sharing your experience and leaving such a nice comment. We are happy that your experience with us was great. Hope to see you soon again. ... Read more
Thank you Clickon FurnitureSimilar opinion? Write a review on ieatwords.com.au!
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Ian C.Trit House
Hi Emily
We are sorry to hear that you are not satisfied with your Sonder 3 Seater sofa. However, as our Redfern team as ensured you this is the style & nature of the sofa the designer has specifical... Read more
ly designed the Sonder Sofa to have plenty of wrinkles as apart of his aesthetic. We can also ensure that the manufacturer weighs every cushion it produces to ensure they are all identical. As per your comments, we do find these to be misleading and in need of clarification whilst you did visit the Redfern showroom the Sonder 3 Seater was not on display and thus you ordered based on the websites images which do represent the sofa in the same manner as the one you received. In addition to this, the store photo you included in your review is one taken by our team in our Abbotsford showroom. This was apart of a series of images showing before and afters fluffing the cushion. Again, we do apologise that you are not happy with your purchase but we can assure you there is no fault with the sofa.