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Reviews

4.1

109 reviews
5
(73)
4
(11)
3
(6)
2
(3)
1
(16)
  • Product Quality
    4.3 (18)
  • Return Claim MadeYes (1) · No (17)
  • Warranty Claim MadeYes (1) · No (17)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
  • Shipping
    5.0 (2)
  • Customer Service
    4.0 (9)
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dECO Design

dECO DesignHobart, TAS

Awesome customer service!

published

Todd at Trit provided me with the best customer service EVER!
I was after a Ethnicraft long U shelf to complete a planned interior fit out and Trit had the very last one in Australia available. Unfortunately it was hard to locate such a small item in a huge warehouse, however Todd's perseverance and desire to help me as a customer was above and beyond the realm and resulted in me being able to achieve my project's completion date. I will definitely work with Trit again for my design projects and highly recommend them to anyone and everyone. Todd, you're awesome and thank you!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Steve

StevePerth, WA

Fantastic customer service from Imogen Moore

published

Contacted Trit House from Perth re some Wendelbo chairs and Imogen Moore responded immediately by email and followed up subsequent questions in a timely manner and with great detail.
Highly recommend Trit House and in particular Imogen. Some Perth furniture stores need to take a leaf out of Imogen's book!



Steve from Perth

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Emily S.

Emily S.Sydney, NSW

  • 2 reviews

Sonder Trit House - Bad Customer Service and Average Product

published

We visited the Redfern store and selected the Sonder 3 seater sofa. We were told it would take 12-14 weeks to be made, however this blew out to 4 months due to Christmas which was understandable. The delivery process was smooth, however once in situ we noticed the cushions were deflated and there didn't seem to be enough stuffing. I reached out to the Trit team who were unhelpful and arrogant to say the least and took no action to rectify when we asked if the cushions could be restuffed. Photos attached, one from the store and 3 from the week the sofa was delivered. Would have been happier with a Freedom couch. Shame.

Customer Service
Product Quality
Store VisitedSydney
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRedfern
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1 comment
Trit House
Ian C.Trit House
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shaylee

shayleeGreater Melbourne (Inner), VIC

  • 2 reviews

Fantastic service

published

We received our bed today and I just want to share what a great experience we had.

Our delivery men were both prompt, respectful and professional. They took excellent care when moving the parts of the bed into our house ensuring nothing was damaged.

They efficiently installed the bed ensuring I was happy with the position.
And best of all they were happy and friendly on this 43 degree day!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Bianca

BiancaNew South Wales

  • 4 reviews
  • 5 likes

Exemplary retail experience

published

Purchased multiple items including rug, tv unit, coffee and side tables. First experience was walking past the Redfern retail store, sales assistant was hands on in discussing any piece I was interested in. Very friendly and knowledgeable. I then ordered said items on the site plus items that weren't at Redfern location. experience seamless. All items as pictured on site. Coffee table was on back order, was kept updated on delivered date. Unfortunately small chip on arrival. Trit team prompt in addressing and replacing. Again kept updated via email and call replacements delivery date. End to end exemplary experience will visit them in future when looking to further decorate my home.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Trit House
Ian C.Trit House
Josh Symons

Josh SymonsSydney, NSW

  • 2 reviews

Buyer Beware

published
Customer Service
Product Quality
Store VisitedSydney
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSydney
See all answers
1 comment
Trit House
Ian C.Trit House
KatT

KatT

  • 5 reviews

Accommodating service with great furniture

published

I would in particular make mention of the consistently wonderful and flexible approach of Alice who has assisted me over the last couple of years to secure some lovely pieces for my home. I especially thank you very much for your assistance.

Customer Service
Product Quality
Store VisitedSt Kilda
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Trit House
Ian C.Trit House
Ana G.

Ana G.Greater Melbourne (Metropolitan), VIC

Good service

published

Fast response on email enquiry. Very easy and fast process. Trit was able to deliver the items on the exact day and time requested. They also ensemble the bed :)
The bed is amazing!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Trit House
Ian C.Trit House

The reviewer stated that an incentive was offered for this review

A store beyond a store

published

Purchased quite a lot furnitures from trit (Abbotsford and St Kilda). The team is helping our life feeling better, in my mind, trit is a friend rather than a funiture store.

Customer Service
Product Quality
Store VisitedAbbotsford
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAbbotsford & St kilda
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1 comment
Trit House
Ian C.Trit House
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We loved purchasing at Trit.

published

The service at Trit was outstanding, and the pieces we purchased for our new home are beautifully made and look fantastic. We're so pleased with the new additions to our house and I can't recommend the brand and team more highly.

Customer Service
Product Quality
Store VisitedAbbotsford
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAbbotsford
See all answers
1 comment
Trit House
Ian C.Trit House

Trit made purchasing furniture so easy

published

Trit was a great place to shop - the hours of operation suit busy people, it was easy to park, and staff were always helpful. The quality of the products has been excellent, and the wait time was very reasonable.

Customer Service
Product Quality
Store VisitedAbbotsford
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAbbotsford
See all answers
1 comment
Trit House
Ian C.Trit House

The reviewer stated that an incentive was offered for this review

MS

MSGreater Melbourne (Metropolitan), VIC

Perfect side table

published

Purchased a Won Floater table in natural oak for a small family living room and it’s perfect. Looks great from all angles and can easily be moved around when required.

Customer Service
Product Quality
Store VisitedSt Kilda
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStKilda
See all answers
1 comment
Trit House
Ian C.Trit House

The reviewer stated that an incentive was offered for this review

Nicole

Nicole

  • 2 reviews

Fantastic service and love our sofa

published

We received wonderful service from Trit house from the beginning to the end! Lovely staff at the store, helpful communication via email
up until we received our sofa and then the delivery men were amazing at installing our sofa. And of course we love it! Now to furnish the rest of the living room from Trit!

Customer Service
Product Quality
Store VisitedAbbotsford
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Trit House
Ian C.Trit House
SKlocal

SKlocalGreater Melbourne (Inner), VIC

Impressive delivery of great product

published

I found the perfect desk for my husband's chess desk. Once ordered I was contacted by email and phone to arrange delivery. The delivery was outstanding. The driver called when 2 minutes away. On arrival they were held up by a garbage truck and one guy ran up the street to advise me where they were. They delivered it with extreme care to our apartment, placed it exactly where I wanted it and took away all the packaging. They were polite and friendly throughout. The product is great but the service means I will return.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Trit House
Ian C.Trit House
Angela Coorey

Angela CooreySydney, NSW

So pleased.....kept going back for more!

published

Furnished most of living area with beautiful and quality chairs, stools, a desk and side tables. Service was extremely helpful, honest, accommodating and punctual. I was trusted to take home some pieces to check for size and look, which was a huge help. I will be returning!

Customer Service
Product Quality
Store VisitedSydney
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Trit House
Ian C.Trit House
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Lucy

LucyGreater Melbourne (Inner), VIC

  • 2 reviews

Excellent Customer Service

published

We ordered several items for our beach house. They were all delivered on time and assembled as advised. We arrived later to the dining table, aremchairs and coffee table all set up and looking fantastic! Love them all.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Trit House
Ian C.Trit House
D Giagnacovo

D GiagnacovoGreater Melbourne (Inner), VIC

  • 2 reviews

VERY POOR CUSTOMER SERVICE

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Trit House
Ian C.Trit House

Ethnicraft Table

published

Very disappointed with our entire experience with Clickon Furniture. From the delayed delivery time of table, which at time of online purchase was not stated.

Once received, the table has a crack in it, to which Clickon Furniture now refuses to replace or remedy. We are told to see how the crack goes as we've a 1yr warranty on the table. That's absolutely unacceptable. For an expensive table that we were so looking forward to having and using, we are now frightful of using at all as not to have the crack expand any further. I have never experienced such bad customer service and I work in the retail industry.

Will be ensuring that we do not recommend this store to friends, family and customers.

Product Quality
1 comment
Trit House
Ian C.Trit House
Katie

KatieSydney, NSW

  • 2 reviews

Excellent customer service!

published

I purchased an Ethnicraft coffee table as it was the only retailer in Australia that stocked this particular style. From the moment of purchase and the delivery, everything went very smoothly. I had a little hiccup with the quality as there was a scratch on the glass, but they promptly attended to my concern and gave me a satisfactory outcome. I can't blame them for the quality as I watched the delivery guys unpack my coffee table from the packaging. Definitely recommend purchasing from this retailer!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Trit House
Ian C.Trit House
Amanda Bennis

Amanda BennisNewcastle

Ethnicraft Stools - Click on Furniture

published

Beautiful product. Excellent quality. Easy to assemble. Easy to navigate website. Very efficient and friendly service. Would definitely purchase through this store again.

1 comment
Trit House
Ian C.Trit House
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