Misleading and deceptive company preying on vulnerable consumers
Misleading and deceptive company preying on vulnerable consumers. Absolutely disgusting conduct from trivago outed by the ACCC following investigations into their practices. Do your research and consider all your options before using this predatory service.
Scam site - outed by the media
Questioned their pricing numerous times and now the Guardian (20/01/20) has outed them for misleading pricing and comparing standard rooms to luxury rooms. Explains a lot about the room you receive. Is it the cheapest price, probably not, just means they’re being paid the most by that hotel. Will never use again and book direct.
- Verified customer
They give recommendations based on who pays them the most
Their advertisements are deceptive - they do NOT offer independent advise. The Hotels that pay them the most get the highest recommendations - The ACCC has fined them for false advertising. There are plenty of honest hotel sites so don't use them.
STOP THE RELENTLESS ADVERTISING!!!!!!
I have never in my life seen an ad on TV that is so so repetitive that I am slowly being driven to insanity. The ad does not make sense as hotels have different rates for different rooms so how could you make such a ridiculous ad !! Because of this and also the fact that they have hidden fees, I would never ever use Trivago in my life!
Over Summer the same ad has been on TV multiple times, l mean numerous times to the point of distraction. Used Trivago once and found to be more expensive than booking direct but found out too late.
All the booking platforms are owned by Expedia who own Trivago too. Its called multi brand marketing. You will do better to contact the Hotel direct, ask for a price and remind them that you could book on Trivago and it would cost the hotel 15% commission.
i'm totally turned off by the ad. featuring the grey haired woman and the girl. it's driving me mad by overkill in number of ads. i now dislike trivago immensely and wouldn't now use them . for goodness sake stop showing them.your treating viewers as absolute morons
Hidden fees, useless customer service
I live in Australia & was looking to book an Australian hotel in another state. I looked up Trivago as another one of their annoying ads came on tv, I was on their Australian website, prices were competitive, booking was easy but imagine my surprise to find that I'd been charged an international transaction fee! How is that legal, Australian site, live in Australia, booked a hotel in Australia!! Emailed Trivago to check how this is even possible, no response! And then on phoning hotel to check our reservation they haven't been paid yet but the ...funds were taken from my credit card weeks ago. Will NEVER use Trivago again & certainly will NEVER recommend them, the opposite, will tell everyone I know NOT to use them! Do yourself a favour & use Hotels.com, never had a problem with them!!!
This company can't be trusted. No liability!!
Trivago directed me to a website called Amoma.com and I paid $1200 for 7nights accom in Hawaii.
A few weeks before our trip we tried to make changes and found out that Amoma has ceased trading, due to financial challenges.
We tried to claim the money back from travel insurance but of course they're are just another type of parasite.. taking your money but give nothing in return.
Trivago needs to take responsibility for the websites they chose to endorse on their site.
NEVER USING TRIVAGO AGAIN!!!
Avoid: there's no quality control!
Trivago got me a deal with a booking agent called Amoma. I paid them abt AUD650 for a hotel booking. Got a receipt and it was endorsed 'Paid in Full'. I rang the hotel and they said the money was paid. I showed up 10 days later and found Amoma had cancelled my booking leaving me high and dry - except they said, 'claim it back on your travel insurance'. I tried but was told by Allianz they didn't cover claims where the provider 'ceases trading'! My god! What is travel insurance for if not to cover such! And just what is Trivago doing to allow dodgy businesses onto their ledger? Buyers beware. Stay away from Trivago.
Worst place ever
We booked a family room online it was very dirty the bathroom was really mouldy and my five year old granddaughter found a used condom along with dirty socks and papers under the bed. The coffee cups were dirty, we booked for 2 nights but under the circumstances we only stayed one and they refused to refund our money. Do not stay here it was revolting.
Trivago almost always uses Booking.com
I have found that on most occasions you are directed to Booking.com, even though there are other cheaper options. I searched other major accommodation sites and found cheaper options which this site rarely points you to.
Will never use Trivago again!!
Booked a unit through Trivago/ Amona who ceased trading 3 days after they took the money out of my bank account and confirmed my booking.
I rang the company who the unit was through and they told me because they hadn’t received any money the unit was cancelled
I am trying to get my money back but don’t like my chances
ACCC is investigating Trivago for preferencing their advertisers over other providers.
A legitimate rate comparison website would not offer rates or block some rates based on who pays to advertise on their website ... I'm glad ACCC has exposed this practice and is pursuing Trivago in federal court. Consumers need to understand that this practice is occurring in case they think Trivago is offering unbiased rate comparisons.
- Verified customer
Always a good stay
I have now stayed at this hotel 3 times and each time I have come away satisfied. It is not too expensive (great deals) it is clean, although the rooms are getting a bit out dated. The breakfast deal is great & the
breakfast offerings amazing, nourishing & tasty. Parking is perfect & staff amiable. Restaurant is great as well.
All direct contact with Trivago to initiate our B&B details are impossible
We opened a small B&B in North West Tasmania and decided to spread the word internationally through Trivago. Turns into a nightmare trying to complete our details on their site, with all their contact options being a dead end. We have tried to email them to no avail as Trivago Hotel Managers email address is a no reply address. Telephone numbers come back with not connected as the reply and the “Contact Form” redirects you back to their site where you started. What’s going on Trivago?
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