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Reviews

(7)
(7)
(3)
(10)
(65)
  • Ease of Booking
    2.4 (21)
  • Trip Completed Yes (16) · No (18)
  • Transparency
    1.3 (24)
  • Customer Service
    1.8 (25)


Alphington

AlphingtonGreater Melbourne (Inner), VIC

Worst place ever

published

We booked a family room online it was very dirty the bathroom was really mouldy and my five year old granddaughter found a used condom along with dirty socks and papers under the bed. The coffee cups were dirty, we booked for 2 nights but under the circumstances we only stayed one and they refused to refund our money. Do not stay here it was revolting.

Transparency
Customer Service
Trip Completed Yes
Booking Type Accommodation
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ColR

ColRSydney, NSW

  • 5 reviews

Trivago almost always uses Booking.com

published

I have found that on most occasions you are directed to Booking.com, even though there are other cheaper options. I searched other major accommodation sites and found cheaper options which this site rarely points you to.

Transparency
Trip Completed No
Booking Type Accommodation
Barbara m

Barbara mMid North Coast, NSW

Be aware

published

Will never use Trivago again!!
Booked a unit through Trivago/ Amona who ceased trading 3 days after they took the money out of my bank account and confirmed my booking.
I rang the company who the unit was through and they told me because they hadn’t received any money the unit was cancelled
I am trying to get my money back but don’t like my chances

Bill D.

Bill D.

  • 2 reviews

ACCC is investigating Trivago for preferencing their advertisers over other providers.

published

A legitimate rate comparison website would not offer rates or block some rates based on who pays to advertise on their website ... I'm glad ACCC has exposed this practice and is pursuing Trivago in federal court. Consumers need to understand that this practice is occurring in case they think Trivago is offering unbiased rate comparisons.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation
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BGG

BGGSouth-Eastern Region, NSW

  • Verified customer

Always a good stay

published

I have now stayed at this hotel 3 times and each time I have come away satisfied. It is not too expensive (great deals) it is clean, although the rooms are getting a bit out dated. The breakfast deal is great & the
breakfast offerings amazing, nourishing & tasty. Parking is perfect & staff amiable. Restaurant is great as well.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
See all answers

Triage girl

published

I think the trivago girl is fantastic. I love her natural sincere and very funny adverts. She is the best. Please keep it up and don't get rid of her


Russ1958

Russ1958North-West & West coast, TAS

  • 8 reviews
  • 3 likes

All direct contact with Trivago to initiate our B&B details are impossible

published

We opened a small B&B in North West Tasmania and decided to spread the word internationally through Trivago. Turns into a nightmare trying to complete our details on their site, with all their contact options being a dead end. We have tried to email them to no avail as Trivago Hotel Managers email address is a no reply address. Telephone numbers come back with not connected as the reply and the “Contact Form” redirects you back to their site where you started. What’s going on Trivago?

Customer Service
Trip Completed No

Terrible

published

Booked through trivago and when we got to the motel they informed us the booking had been cancelled by the partner company as they had gone broke. Lost $400 and had nowhere to stay. Couldn’t find a motel in Sydney with available dates. I will never use trivago again

Transparency
Customer Service
Trip Completed Yes
Booking Type Accommodation
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Joey

JoeySydney, NSW

STOP ADVERTISING TO ME!

published

A) Your ad is the absolute worst; get a real marketing team.

B) Not only is your ad annoying, but I get spammed 30+ times a day!!!!!! STOP ADVERTISING TO ME

Transparency
Customer Service
Ease of Booking
Trip Completed No
See all answers
Disgruntled

DisgruntledNew South Wales

UK accommodations

published

My review is not about Trivago, but a warning for folk looking for accommodation in U.K. DO NOT get involved with Sykes Cottages. They totally lack people skills. My own fault, but I booked a wrong cottage and tried to cancel it within minutes. Many attempts over next few days. Only ever got automated replies (your email has been received”!!.... ) Never any human intervention. I eventually found a site to cancel and found that not only was my £20 deposit non refundable but they added another £228 which they then deleted from my account.


Loc

LocGold Coast

  • 3 reviews

Trivargo scam website

published

Unfortunately cannot submit zero stars, site sent my to a 2nd website Otel.com, trying to book a hotel, went to book using Cc luckily my Cc provider called me and put a stop to payment due to fraud website. Called hotel to check and no rooms were available anyway for that night. Would not recommend trivargo to and suggest always book directly with hotel as deals better

Transparency
Ease of Booking
Trip Completed No
Booking Type Accommodation
See all answers

Pomaus

Pomaus

  • 2 reviews

Terrible

published

Do not use Trivago, you are not booking with them but a 3rd party, take your money, confirm and a few weeks later cancel your booking but no refund from the 3rd party or Trivago. Stay very clear of them.

Transparency
Customer Service
Trip Completed No
Booking Type Accommodation
See all answers

Janet Hammill

Janet HammillSouth East Queensland, QLD

I am so over the advertisements dominating my TV

published

The Hotel Trivago advertisements are driving me crazy - every channel has them. I totally refuse to use the service and the nausea created by the lady who does the ads is very real. I just cannot watch television any longer.

Trip Completed No

rosie

rosieGreater Melbourne (Outer), VIC

  • 2 reviews

must do holiday

published

Soffitel hotel at Deanaru Fiji is always a fantastic experience of warmth respect and friendliness from the entire staff all the way from general managers to cleaning staff.
Every person you encounter along footpaths to restaurants pool areas and even construction workers are always ready to say "Bula" . we feel privileged to be looked after by such amazing people at this resort and recommend the experience at least once in a lifetime even though we have done it three times and will again in the future
well done Soffitel Fiji

Trip Completed Yes

Will never use again

published

Already knew what I wanted a cheap hotel in a particular area. Could not get onto the hotel’s own website so decided to use trivago Charged overseas transaction fee for a local booking

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
See all answers
Peter Sutton

Peter SuttonPerth, WA

  • 18 reviews
  • 7 likes

Great ads to watch

published

the ads have a very human angle with a young lady who is good to watch and ads are not boring and are good to watch well done Trivago..Peter WA

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation
See all answers

Honza

HonzaSydney, NSW

  • 2 reviews

Useless search. Waste of time.

published

Useless. Search filter will spit results based on your info, lead you to other website were I found 4 out of 4 not available for my search criteria. Then I gave up and erased Trivago for my memory. I have wasted 20 min of my life...

Trip Completed No

Tim

TimWimmera, VIC

  • 11 reviews
  • 11 likes

FRAUDULENT THIEVES

published

Trivaga were fined 10 Million dollars by the ACCC for false and misleading advertising by inserting fictional prices!!!

Yet Geraldine Miller continually VOMITS lies all over television withTrivago pocketing 2 billion dollars per year from the commisions they rape from property owners and by deceiving guests.
The fine was a joke with the television adds by these thieves still being aired 50 times a day currently and our Networks are part of this crime and nothing changes.
Its Criminal.

Booking Type Accommodation

SallyM

SallyMSouth East Queensland, QLD

  • 3 reviews
  • 1 like

The filters are hopeless

published

I was searching for pet friendly accommodation, but wasted a lot of time because even though the Trivago site identified places as pet friendly when you went to the booking sites, they were not. It’s frustrating when you think you’ve found something and you haven’t, especially when the adverts specifically promote this feature. Better to not have the feature at all. Gave up in the end.

Trip Completed No
Booking Type Accommodation

Caron Isaac

Caron IsaacSouth East Queensland, QLD

  • 3 reviews

Clean Affordable Accommodation close to Brisbane CBD

published

Clean and affordable motel. Room spacious with balcony looking out to the lights of Brisbane CBD. Staff so friendly and booking very simple. Fantastic cooked breakfast. New managers just lovely.

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
See all answers

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