Tynan Motors (page 5 of 10)

We bought a Mercedes which lasted 2 days before having many electrical issues, after sales service is disgraceful and are treating us like we are lyre's, most disappointing experience and not finished yet.
they wont replace or refund the car which has now had 3 attempts to repair it,

Service not completed as per the schedule, due to an error in their system. Only replaced oil. No underbody inspection completed either, bolts not greased etc. They stamped the book with work completed regardless. Lucky we checked our schedule, when I followed up for replacement air filter, fuel filter etc, was advised that they have the parts, so made a 2 hour trip in. Had my car all day, no message on the phone regarding status. I turned up in the afternoon to find out they haven’t sourced parts which they should have stock anyway, and to co...

After making enquires about the warranty period for my Subaru Forester M19, I was extremely pleased that the sales manager put my case forward and had my three year warranty period extended to five.
Very pleased with Tynan motors Wollongong.

If you guy from here, don't bother getting it serviced or any warranty work. They simply ignore it and do nothing.

Dropped our 2016 Kia Carnival off last week to be washed, have a split CV boot repaired and some electrical faults identified, the car was offered to stay there for days plus if need be. The didn't wash it, didn't replace the CV boot, and didn't investigate all the electrical faults they identified. And rung me up at end of day 1 saying it was all finished come and get it.

To make it worse, they treat you like a criminal if you get upset. They expect you to run the car backward and forwards to suit their schedule, and don't care about you the Customer what so ever !!

We had dealings with Jake and Paul at Kirrawee. Both guys looked after me and my wife with respect and were truly professional and honest.
We decided on our car with a minimum of fuss and the deal was done. We were happy with the purchase price and price for our trade in.
When we arrived to collect our car they “unveiled” it to us, which we thought was a nice touch.
We can only say good things about the guys and Tynan Used Cars Kirrawee

Worst dealer in my 20+ years of experience. There was something always wrong with each service – I ended up with a need to perform a post service check (lights, tyres, whatever) after each service, something I never had to do with any other dealer. Often had to come back, parts were never in stock even when I was calling them two or three times before the appointment to check. Last time they told me parts are not in stock, I went straight up to the parts department and they were right there with my name on them – by that time there were no one ...

Car delivered on time happy customer
Would recommend the pre sales service. Tynam took canteen of all the transfers and made the process very easy to deal with. Would recommend the service

Great service great price will be back as really happy to deal with such a great team to deal with rhanks

Just had my jeep serviced at tynans great service by Charlie
Looked after my car front start to finish
Even got a car wash voucher just awesome

I’m extremely happy with the service that Tynan Sutherland. The staff were all helpful and nice especially Ned and Marco who helped me with everything I needed. I would highly recommend them.

We came to Tynan sutherland used cars after poor service locally. Rory was excellent to deal with. Genuine friendly person who went above and beyond to make us feel comfortable and ensure we walked away happy with our purchase.

I highly recommend Ned, he is one in a million salesman who is genuine and so professional. I only recommend dealing with him and no one else.

Everything was perfectly fine until I went through the horrible finance representatives. They were pushy, rude and unprofessional to say the least. Phone calls back and forward because they couldn’t do their jobs correctly and professionally. I asked to pull the pin and give back my deposit as I didn’t trust them, I received an email saying I would be contacted about delivery of the car before signin...

Told we should purchase the extra warranty on our daughters fiat 500S for capped servicing etc.
So we did & upon taking the car to its first service, they tried to convince us that she needed her brake pads changed, as they were extremely low but upon looking at them I knew she could get a bit more wear on them.
They tried to charge us $1900 if we had it done with them, instead had them done 1 & and half years later by Fiat Leichhardt, who charged us for genuine parts at $1200!

Most recently we had to have the Fiat towed to their service...

Very happy with my new car! James was a lovely salesman and I would recommend him if you’re looking for to buy a new car

Unnecessary service carried out on my vehicle, as their service info was 9 months out of date. Charged for service when it was only supposed to be a free inspection at 5000kms. Charged $163 for 8 ltrs of Castrol Lube Oil, when I can buy it for half that elsewhere. Took over 3 weeks for refund, and had to ask vehicle manufacturer to intercede just to get the refund. Not to be trusted under any circumstance.

James was brilliant he was extremely helpful he was efficient and very understanding and patient James was not a pushy salesman

Cannot thank Adam Zachert, Ken Bowen & Tony Tran enough for all their help and service in helping me purchase my first NEW car. I would recommend Adam and the team at Tynan Subaru to anyone interested in purchasing a Subaru!

Purchased car from Tynan Motors Miranda and as I live in Victoria the vehicle had to under go a roadworthy test to pass it's Victorian Motor Registration. This car was sold with a two year warranty. The car didn't pass due to lack of tread on both front tyres, resulting in me having to purchase two new front tyres at over $700. A letter to Mercedes-Benz Australia resulted in being told it was the issue of Tynan Motors to resolve. I was told by Tynan Motors I should not have bought a car from N.S.W. to drive in Victoria, because this car would have passed registration in N.S.W.!!
As I said.....BUYER BEWARE.

Booked my Forester in at Tynan kirrawee for the airbag recall and 3 other recalls on my vehicle, ranging from Tow bar to sensors. They told me they couldn’t do it for 3 months .(January was first Contact with them) Their text /sms reminder system was apparently down so I missed the appointment. Tried to re book in at kirrawee, they were to busy to talk, sent me an sms they would call back - no call back. Still no action on my car. 11 months after initial contact,
Had similar issues with my van at Tynan Mercedes so I’m not joking my breath for any improvements in service.

Excellent customer service would highly recommend o all my friends and family manager was real professional thumbs up for Mr Jackson

Several year ago a Jeep Patriot was purchased from Tynan. The car was serviced ONLY by Tynan since its purchase. On the last service, it was discovered by chance that the wrong oil filter has been affixed. As this resulted on an oil leak, Tynan service solved the problem by applying silicone filler. This unprofessional service was discovered by chance. Photos of this are available.

Rang to book in to get my brakes done for the car service, as they were squealing pretty badly, the car was a little shaky while braking, and was told on the last service that they were just above their limits and would need to be replaced upon the next service. Then after this service they said that they were still OK and when I complained, they just told me that they don't do brakes on the weekend, when I was told specially they could when booking it in. You can shove your extended warranty where the sun don't shine, I'll be taking my car elsewhere

Dealt with Jason at Tynans Mitsubishi Kirrawee and received outstanding customer service, along with Ken from the pre delivery/optional extras department I walked away extremely happy.

Lied from the get go, told me the car had certain features that it didn't. Refused to ever admit they are wrong. Definition of car sharks.
Family business they all lie and cover up for each other.

Poor customer service, when getting services. Plus they don't use 4WD break pads on 4WDs and charge you a fortune for cheap useless break pads. No customer safety.
What's the go with giving you a coin to wash your own car. I can do it better at home without having to drive all the back to Kirrawee to wash my own car with there useless coin.