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Reviews

4.6

63 reviews
5
(54)
4
(3)
3
(0)
2
(2)
1
(4)
  • Product Quality
    4.7 (58)
  • Return Claim MadeYes (3) · No (58)
  • Customer Service
    4.7 (58)
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Reviewer Photos & Videos

Excellent product!!!!

published

We are very happy with our Vuly trampoline. We have had numerous trampolines over the year’s and thought they were all the same but we have been very presently surprised by the high quality of this product. Well worth the money!!

Customer Service
Return Claim MadeNo
Store LocationWakerley
1 comment
Vuly Play
Vuly PlayVuly Play

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Kaydon

KaydonSouth East Queensland, QLD

Great Layout, Helpful staff

published

Staff were really knowledgable and pleasant in our family buying a good quality trampoline for Christmas. Kids were able to use the trampolines and other equipment in store without hassle

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane
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1 comment
Vuly Play
Vuly PlayVuly Play

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Wonderful!

published

Wonderful and seamless experience buying our Vuly trampoline. Wonderful offers and a quality product. It is a wonderful item that will bring a great deal of joy to the kids. The extras and attachments are wonderful!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationIntersport launceston
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1 comment
Vuly Play
Vuly PlayVuly Play

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Katrina beraru

Katrina beraruSouth East Queensland, QLD

Top customer service top product

published

Amazing customer service. Helpful and informative. Good quality product. Easy to put together. The Manuel that comes with it isant as helpful as the online videos. Price was a little more then I wanted to pay for a trampoline.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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1 comment
Vuly Play
Vuly PlayVuly Play
N Pougnet

N PougnetSouth East Queensland, QLD

Awesome products and customer service!

published

High quality products that can withstand QLD weather conditions...and my 3 boys! Easy to assemble products that last, and outstanding customer service too. Vuly have clearly spent alot of time on research and development, and I'm pleased to support a local company that produces such awesome play equipment.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane in store
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1 comment
Vuly Play
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Chloe B.

Chloe B.The Mallee, VIC

Best quality

published

Purchased on after having a cheaper trampoline that fell to pieces and weathered badly. This one is far more sturdy & tonnes of fun, what more could you want? Love it!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationINTERSPORT
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1 comment
Vuly Play
Vuly PlayVuly Play

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David Frangiosa

David FrangiosaSouth East Queensland, QLD

Great shop

published

They have most of the trampolines and products on display, so the kids can engage and parents can get a feel for the quality. Always seems to be enough staff to cater for the demand too.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVuly HQ
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1 comment
Vuly Play
Vuly PlayVuly Play

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Frank

FrankSouth East Queensland, QLD

Great service and products.

published

Took the time to listen and recommend the correct product. Also great showroom to try out before you buy. Highly recommend for anyone on the lookout for play equipment the quality is higj

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane
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1 comment
Vuly Play
Vuly PlayVuly Play
Belinda R.

Belinda R.South East Queensland, QLD

Very helpful and knowledgeable staff!

published

We have not unpacked our Ultra medium trampoline yet but after visiting the showroom three times (including pick up), Im impressed by the helpful and friendly and knowledgeable staff. Showroom was near and tidy with a range of quality equipment on show.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWakerly Showroom Brisbane
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1 comment
Vuly Play
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Delivery delayed over and over

published

We ordered a product as a birthday present for our child and was told we could collect it 1 week later at 9am. Went to collect it as advised, and they said it was out of stock. Huge birthday disappointment. Then I was told it would be in stock in 2 weeks time. Now they are saying it will be another 2 weeks. Zero follow up updates and they said, no we do not do that. Friendly sounding staff when you call them, but useless. I wouldn't buy from Vuly if you have a deadline - ie birthday or Christmas as they cant deliver on promises.

Customer Service
Return Claim MadeNo
Store LocationTingalpa
1 comment
Vuly Play
Vuly PlayVuly Play
h4yl3z

h4yl3zSouth East Queensland, QLD

  • 10 reviews
  • 1 like

Incredible long lasting value

published

We went into the showroom and got a quote for the XL monkey bars with approx. 10 accessory items. I called and completed payment over the phone. Item took two weeks to deliver and was installed for us. The children love it and I can tell it's built to last.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGumdale showroom
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1 comment
Vuly Play
Vuly PlayVuly Play
Scott B

Scott BSouth West, WA

Best xmas present for the kids. 6 years on still going strong.

published

Great product and follow up service.
Staff friendly and happy to provide assistance. Would highly recommend vuly trampoline not just for the kids either. No better trampoline on the market. Beauty!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSports first busselton
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1 comment
Vuly Play
Vuly PlayVuly Play
Catherine Russell

Catherine RussellSouth East Queensland, QLD

Great Christmas Present for our 3 year old!

published

We went to the show room to get a better understanding of the sizes and the staff member was great. Super helpful. Helped us make an educated choice and threw in some extras as we could take it with us instead of delivery. All round great experience, and the kids loved jumping on the trampolines whilst we chatted.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVuly Play Brisbane
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1 comment
Vuly Play
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Sharyn

SharynSouth East Queensland, QLD

  • 3 reviews

Super great team

published

These guys went above and beyond for myself and helped me to get an upgrade when the sale had finished my grandkids will get years of enjoyment and entertainment from this trampoline.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWakerley
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1 comment
Vuly Play
Vuly PlayVuly Play
Maureen

MaureenSouth East Queensland, QLD

Amazing customer service

published

We wanted to make some changes to our original online order. The guys at the Vully Brisbane store couldn't have been more helpful, they were attentive, friendly and professional, we had no problems making the changes to our order! They loaded our purchases into the trailer for us without complaint even though it was the middle of a very hot day! Thank you so much for all your help, you certainly made shopping a pleasant experience, we look forward to watching our grandchildren get many hours of fun from their trampoline!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWakerly Brisbane
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1 comment
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Tom And Amanda B.

Tom And Amanda B.South East Queensland, QLD

The best and safest trampoline you can buy for your kids (and you)!

published

The kids love it and the quality is second-to-none. It is so safe and the shade and tent are great sun protection. Building it is piece of cake as well!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWaverley Vuly Showroom
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The reviewer stated that an incentive was offered for this review

Scott H.

Scott H.South East Queensland, QLD

Fantastic Trampoline!

published
Customer Service
Product Quality
1 comment
Vuly Play
Vuly PlayVuly Play
Janine

Janine

  • 2 reviews

Effortless and stress free

published

Amazing service, easy and stress free, no pushy sales pitch, just helpful friendly service. All questions answered and shipping was so fast. Very happy thankyou vuly . Our family is so looking forward to seeing the kids faces this Christmas.

Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Kat

Kat

  • 2 reviews

Great they allow a try before you buy

published

What a great store! Staff were so friendly, no judgment on bringing excited toddlers to check it out. They were informative and not pushy with sales at all. Definitely safe, durable and easy to install. Designed to last and customisable with so many accessories that are thoughtfully fitted to the trampoline

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWakerley, Brisbane
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1 comment
Vuly Play
Vuly PlayVuly Play

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Shan76

Shan76

  • 3 reviews

Great deals!

published

Purchased a Thunder with inclusions. Vuly team was really flexible and allowed me to change around some of the inclusions for others of the same value. Can't wait for Xmas morning!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWakerley
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1 comment
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