Webjet Exclusives (page 4 of 5)

Pros: great price
Cons: terrible customer service, don't keep to their word, won't take ownership of the problem even though booking was made through them
In September 2022 we booked a tour to China for our 10 year wedding anniversary, departing March 2020. We were subsequently notified that Webjet are the broker and the tour was to be organised by Nexus travel.
Subsequent to the outbreak of the Coronavirus, we were notified that the tour was cancelled. I rang Webjet to ask what our options were and they told me to ring Nexus and ring them ...

I had a very good customer service on the 16th January when I made my deposit payment with Roman Ferrer. I have just called to make my final payment for booking reference: BAU2478843.
To my surprise, Roman Ferrer picked up the call and assisted me in the payment again. I am looking forward to the 14 day Grand Train Tour of Switzerland.

Booked and paid for a China tour for my wife's 50th, china got locked down due to Coronavirus, cancelled our tour, webjet exclusives emailed me to say i will be refunded, received following on the 6-2-2020.
booking ref BAU2424230

We're sorry you were unable to take advantage of your Webjet Exclusive package at this time.

Your refund will be processed by our Accounts team within 2 business days.

Once processed, please allow up to 5 business days for this to reach your account. The refund will be processed back to the same method of payment used when purchasing your Webjet Exclusive Voucher.

Thanks for visiting our site and for purchasing a travel experience from Webjet Exclusives...

We have booked a Webjet Exclusives holiday in May 2020. We have been waiting for our final invoice. In Early January 2020 I emailed WebjetExclusives requesting the final invoice. I was advised it would be sent in due course but I could request an invoice if I wished to pay now. I made the request in a confirming email. In late January I followed up my previus request as I still had not received an invoice. I received no response to any of these emails. I was using the email address of Webjet Exclusives which was used at the time of our origi...

Booked a one way flight to Hong Kong on Virgin Australia to pick up a cruise back to Sydney in August of 2020 Virgin Australia have cancelled ALL flights to Hong Kong after May because it is not making a profit
Consequently because it is cancelled by the airline and not ME one would expect a full refund with webjet that is not the case they are charging me a 10% cancellation fee even though I did not cancel
They are totally uncaring and profit generated.
Please please be aware of this crap company the customer does not count just profit
I cou...

Would never book with these people had a problem with our booking now they won’t even answer my emails have lost our hard earned money very disappointed when you work all year to have a holiday then this happens

Webjet have set up a business model that is design to deceive and take peoples money. In no way is the process transparent. The website and email communications make little attempt to explain how the booking will be made and what to expect and Webjet don't stick to any time frames they set out in these communications. Cheap but you get what you pay for.

Initial booking details were to be advised to me in 3 business days after booking. 4 or 5 days later no details. Contacted Webjet Exclusives via 24 Online chat, which ironically was quite often...

This is the 1st time I have used Webjet and likely to be that last. We booked a Canada and Alaska Holiday with Webjet in October 2022. Asked for a quote for an upgrade to Premium economy on 13 Oct 2022. Confirmed that they received request via email on 14 Oct 2022. As I have had no reply or quote from Webjet made 4 calls to the call center to follow up. On 2 Jan 2020 they advised they had no record of my upgrade request and would come back to me. Like previous reviews on this site the Webjet guys did nothing, they constantly commit to actions &...

Do not book with this company. You can also see my review below where I have been begging them for a final invoice to pay for our trip, we have another couple who booked with us who have had the same issue. Also they promise profusely to help you when you call or email but they simply hang up the phone and do nothing. They do however understand your frustration, seriously it’s like speaking with robots. I did receive two invoices from them but I couldn’t open the link, I let them know on several occasions and they promised they would get someo...

My friend and I have just booked a holiday to Cambodia we checked all information checked the fine print page also exclusion all very carefully decided to go ahead and pay the he deposit.
On receiving an email for the deposit paid we find out that we need to pay an extra $300 because we are leaving from Brisbane. Ring Webjet to try to resolve the issue was made to feel that I was an idiot by not checking the flight page. I would like to know why that sort of information not any on the highlights page, the fine print page, and the exclusion page...

If you book, watch them.
In July 2022, we booked and paid the deposit for the Middle East Tour in 2020. Webjet want the final payment 4 months before the departure. Webjet claimed they sent us an email with final invoice. We never received it.
We contacted them as we hadn't heard from them, but they had cancelled our booking, keeping our deposit.
They used another Webjet email address, not the same one we booked with, and had been using to communicate with them from the start.

Booked and paid deposit of $1,000 for 13 day egypt tour with business class flight and $400 off if booked by certain time - which I did. From that time on, the ability to communicate with this company was near on impossible - no response to emails, phone calls to off-Australia operators who couldnt answer questions and just advised how many problems Webjet had happening. First invoice arrived without the $400 discount and no quote for business class and the demand that the outstanding amount be paid 4 months before the trip - this email came ...

Requested in the online booking to receive a quote to depart 2 days earlier as I had a business meeting in Singapore on the way to the Maldives. I had to wait over a week for this quote. The additional airline cost for this request was $600 per person whilst I could book the while flight sequence for under $1000. They gave me 2 days to notify them that I don't want the flight but they haven't replied to emails or answered phones. The deadline is 9am tomorrow and if I haven't got through to them they will book their dates which won't allow me t...

I paid for a package in February this year. I have tried to contact you many times. I tried by phone 5 different times today and each time I am on hold and it never answers. Your supposed 24/7 contact is clearly untrue as it is now 11.13pm and I have again been on hold for 45 minutes and still no answer.
Your 24/7 life chat is offline and has been for the whole day.
I am so annoyed. Can you please contact me immediately.

I had to cancel my travel due to emergency surgery. I required paperwork from webjet for my travel insurance claim. A promised 48 hour turn around turned into one week. And when I received their insurance letter stating the travel was non-refundable it had the wrong year. I paid in 2018 they had 2022. The receipt they provided was only for the deposit and did not include the full cost of the travel which was all paid in 2018. I am now on the line waiting for them to get back to me so I can try and prioritise the receipt of correct documentation. I have been waiting for 1 hour and 20 minutes so far for them to pick up my call and talk to me about this issue.

I have fully paid (2 months ago) for an Egypt tour on January 17, 2020. So far no communication or information and impossible to contact them. The 1300 number doesn't work (no ring), and online chat just gives you script answers. Also very concerned now that I have a 31 day tour of Scandinavia also booked with deposit paid, with a request for 1 week early departure, and again no feedback or information provided, with more than $20K due for final payment soon. There is absolutely no-one to discuss anything with. Very disappointing, and we haven't even travelled yet!!!

I recently booked a trip with Webjet exclusive....not without a whole raft of problems and poor customer service. I have emailed, Facebook messaged and completed reviews all seeking to discuss my complaint with staff and now, after more than 6 requests Im still waiting to be called. If you have ANY other options for trips go with them....Webjet exclusives leave a lot to be desired

I booked a trip to Sunshine Coast via webjet. Inclusive of that booking were flights, accommodation, insurance and vehicle hire. I received a call from a Webjet representative, Carl, regarding the vehicle hire booking. Apparently the relevant car hire company was closing its doors. Webjet were onto it, contacted me and had already organised an alternative vehicle hire and insurance for my approval. Thanks team, on the ball. Cheers

My wife paid $2600 for as a quarter payment of holiday. She missed paying the remainder as she was away with family illness. No reminder email or call from Webjet that the remainders was due. Just claimed $2600 as non refundable and non transferable.
They can go to hell as far as I am concerned and will not deal with them ever again.

Web-jet Exclusives! I will never travel with you again and hope that others look into your poor quality and lack of professionalism and think again before booking with such a third rate Company. Booked and paid 8 days Singapore, Penang and Phuket cruise package with flights. when the itinerary arrived we only have 7 day package because we have to fly home on the 7 days which was meant to be a free day but we have to leave and lug around our luggage until 11.35 pm because we have to be back in Australia on the 8th day at 9.05 am, we could have ...

Over the last couple of years I've used Webjet to book my tickets NZ to UK return
and I would like to use it again in the future..
But, I do find the website very frustrating to use though.
When I book my tickets I always use the same parameters
for example Only 1 Stop Over
Only my chosen Cabin Class,
Only the one or two Airlines I like to use.
But I can't add these parameters until AFTER the site has searched ALL.
Often the session will be timed out.

Booked 14 day Swiss train trip October 2018, leaving in 2 weeks Sept 2022 still havent got documents so have rang, emailed several times (Alianna - Operations Team)and told they (Webjet Exclusive) have got onto their travel partners!!! Yes they are cheap and yes you do get what you pay for alright - nothing like ignoring the client asking for a detailed itinerary after taking the full fare nearly a year ago. So until I get said Itinerary am unable to book our hotel at the other end of the trip - Gee nothing wrong with that now is there!

Interesting there have been a few comments about product knowledge of the staff. In my limited experience, it is severely lacking and isn't nearly to the standard of some of the other specialist tour operators that we have used
We have just booked our first tour through Webjet Exclusives. It is the North Cape Discovery Tour which looks very interesting. Prior to booking I had two queries. These were "Does the travel insurance that was being heavily promoted by Webjet Exclusives cover my pre existing heart condition" and "Were we able to get...

Useless company. Never will I again book anything with them or advise even my enemy to book through them.

One of their useless so called manager by name Rachel couldn't add my wife's maiden name to the ticket we booked. Stayed on the phone with them for 1.5hrs and nothing was done. I was told I had to purchase another ticket. Rachel lack product knowledge, I wonder how she got to that position?

My wife had to let our 1yr old who is still breast feeding to travel with me and she stayed for the next flight. Useless customer service team.

Booking Ref BAU2278639 for myself and travelling companion for 20 day Egypt & Jordan trip leaving 5th Nov . Have failed to receive a final invoice within 120 days prior to departure. When contacted told amount owing was $48,000!!!! Now told outstanding amount is $9,600 for 1 person!!! We have the booking details for 2 travellers. Unable to make any headway with obtaining an invoice. Told we will receive one after payment. This is a receipt not an invoice! Considering not making payment and just forgoing our deposit. Very, very bad customer relations.

Judy