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Reviews

4.7

103 reviews
5
(94)
4
(2)
3
(0)
2
(1)
1
(6)
  • Product Quality
    4.8 (92)
  • Return Claim MadeYes (0) · No (91)
  • Customer Service
    4.7 (91)
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Jackii D.

Jackii D.Hunter Region, NSW

  • 2 reviews

So happy!!

published

Late 2022 I purchased Oliveri Sink & Tap, Smeg Double Oven, Ilve Induction Cooktop, Fisher and Paykel Double Draw Dishwasher for new kitchen. Rod Love and the staff were so amazing & helpful. I love love love my appliances and am so happy with my purchase. Rod helped guide me through everything with such great customer service. He found the best deals on everything for me. I couldn’t be happier and highly recommend Winning Appliances to anyone renovating their kitchen. He made it so easy.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationNewcastle, NSW
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Esther

EstherSydney, NSW

Kitchen Tap purchase

published

Fleur served me and she was very helpful in finding me exactly what I wanted in my price range and also excellent quality. I received my order as promised the next business day

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRedfern
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Fantastic service

published

Showroom staff were extremely knowledgeable and helpful and made sure we got the right price for the goods that were purchased - even matching discounted prices online. Was updated regularly on the delivery process and Winning kept our goods until we were ready for them. Service and delivery was faultless. Thank you



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Mirage

MirageMelbourne

  • 4 reviews

Terrible customer service

published

As a customer of 10+ years plus, I'm extremely disappointed on the customer service experience. Logged a warranty on a minor request on the 21 January, after several follow ups and limited response, I am yet to get any movement or updates on my warranty request. Will no longer be recommending your services again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAppliances online
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6 comments
Winning Appliances
Customer ExperienceWinning Appliances
Mirage
Mirage

I already have, and yet to get any progress

Winning Appliances
Customer ExperienceWinning Appliances

Hi, unfortunately it does not appear to be received on our end. Would you mind resending it for us? And then we can look into it ASAP for you!

Emm

EmmSydney, NSW

  • 3 reviews

Amazing Store and Service

published

Winnings Appliances were amazing to deal with. We visited the showroom and were provided the upmost professional service. Daniel and Rosie were incredible to deal with and assisted with the best product knowledge and also achieved the best price for us. Delivery was made on time delivered by both Winnings and Smeg directly. We would recommend dealing with Winnings to anyone and we will always go back here.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWinnings Redfern
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Tod G.

Tod G.Mid North Coast, NSW

Impeccable service

published

Can not fault Winning Appliances. Product knowledge and after sales service is second to none. Staff are very helpful and an excellent showroom offering something for everyone.
Resolve issues promptly and with out any hassle.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationnewcastle
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CRG

CRGSydney, NSW

  • 4 reviews

Very knowleagable staff and awesome showrooms

published

Very knowleagable staff and awesome showrooms enabled us to complete all of our appliance shopping in one or two visits. Follow up service and communication was excellent and we knew exactly when items were being delivered

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCrows Nest
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Bill

BillHunter Region, NSW

Brilliant service every time

published

We have needed to purchase white goods on 6 occasions for a range of projects in recent months. Each time Winnings staff have been very helpful in helping us sort out the appliance that suits the need and match the best price available. In one instance we were able to find an appliance on the Home Clearance website that matched a need at 50% of the price!
Overnight delivery on several occasions was amazing and the delivery guys are always helpful and careful moving large items in and out of the house.
Great to have a shop in Newcastle where we can talk with a person and look at the appliances.
Thanks

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNewcastle city
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Heather A

Heather ASydney, NSW

  • 2 reviews

Helpful and knowledgeable staff

published

I have just purchased new appliances for a new kitchen. Winnings staff were very helpful and knowledgable. Prices and ranges available were excellent. There was no pressure. Delivery was free and they sent email and texts to advise on delivery times. I can highly recommend Winnings Northmead.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorthmead NSW
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Gazcap

GazcapSydney, NSW

  • 3 reviews

Great sales experience but awful customer experience

published

Great sales experience but awful customer experience. Never delivered one of our products and never told us it wasn't coming. On asking they said it would be available two months later, it's still not here and no one at customer service calls us back. If I had my time again we'd go elsewhere.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWaterloo
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3 comments
Winning Appliances
Customer ExperienceWinning Appliances

Hi, We're sorry to hear that this has happened, please send us an email through to [email protected] with your invoice and your best contact details so we can look into this matter further for you .

Gazcap
Gazcap

E-mailed you five days ago - still no response!!

Winning Appliances
Customer ExperienceWinning Appliances

Hi,
Thanks for letting us know, what was your email address where you sent the email from so I can take a look for you ?

Happy customer :)

published

I purchased a Westinghouse upright cooker from Redfern Winning Appliances. The service is the tops from the sales lady to the guy who delivered and installed the cooker. I am very happy with my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRedfern
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Kelly

KellyHunter Region, NSW

  • 2 reviews

Knowledge of staff - fantastic

published

The staff at Winnings Newcastle were fantastic - really knew there products and took time to answer all questions and showed several options. Couldn't fault the service, product and delivery! I never felt pressured and would highly recommend to anyone looking for new appliances

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWinnings Newcastle
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Hugh

HughSydney, NSW

We felt very comfortable with the store environment and the outstanding service provided.

published

Our new oven was always going to be a tight fit into our existing cabinetry - but the store staff did an inspection and felt it would be OK. On delivered it would not quite fit, but one phone call to the manager at Taren Point put us completely at ease - no ifs no buts, we will take care of it whatever it takes he said.
Winnings services team were dispatched and did an outstanding job modifying our custom cabinetry to suit without damaging anything. It looks better than new.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTaren Point NSW
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annick hurtel

annick hurtelHunter Region, NSW

I like the people and their knowledge, very helpful and dedicated

published

I like the people in the showroom, their knowledge of the products, I found them very helpful and dedicated caring about the client questions about the different brands of appliances, to help choosing the right product to their liking and to their budget, explaining quite well the difference between the products, what is better what is not so. I like it

Customer Service
Product Quality
Return Claim MadeNo
Store Locationnewcastle
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Mark

MarkSydney, NSW

Great Experience

published

I found the whole process professional and easy. Even when we had to replace a product that wasn't what we thought we needed, there was no problem and they made it easy. Highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWinning Appliances Narellan
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Paul

PaulSydney, NSW

  • 2 reviews

So easy.

published

The info was online, the fridge was in store to view, in stock to deliver and the price was, again, right. The delivery was good and the Fisher & Paykel 442 litre fridge is working well. It's a pleasant change to deal with a business that does the right thing at the right price.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWinnings Appliances, Brookvale, NSW.
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Total professionals.

published

10/10 all round. Products, price, staff and delivery. Shippie was great. She listened and guided us through all the options. The delivery guys were equally incredible. Friendly, well presented and professional.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorthmead
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Why shop anywhere else

published

Fantastic service from the showroom right through to delivery. Even took the boxes away. Great range of products and brands, extensive network so products available and delivery arranged to fit my schedule.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWinnings Redfern
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Tired renovator

Tired renovatorSydney Surrounds, NSW

Excellent service from purchase to delivery!!

published

Can not fault the service, accommodation of changes as a result of the complexity of my renovation and the delivery of product. Very professional and hassle-free outfit. I certainly recommend Winnings for the service in particular

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRedfern
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Happy Customer

Happy CustomerSydney Surrounds, NSW

  • 2 reviews

Purchase Perfect 10/10

published

We were extremely happy with the sales service provided by Shippee, she was more than helpful, pricing was very competitive, ordered on the day of our showroom visit with delivery the next day, received emails / SMS on our pending delivery down to the last 30 minutes, Mark and his assistant delivered and set up our new washing machine and took the old one away.
Overall a great experience.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorthmead
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