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Woolworths Car Insurance Questions & Answers (page 3 of 6)
119 questions from our users
How much is a 1000k's cost when you go over your quota of kilometers?
Not sure. I think it was something like $95.83 for 5000km extra or $127 for unlimited extra
I want to change my Email address and my payment details
Hello Gianfranco P. this is not a problem and can be quickly sorted for you by one of our friendly staff, you are able to do this either by calling us on 1300 10 1234 or by emailing us at customerserv...
Read more[email protected] or going onto live chat by visiting https://insurance.woolworths.com.au/contact-us.html.
i have changed my email address and have set up a new card number and set this up about awhile back and you have to me that if you had not heard from me that the insurance will just continue thereaf...
Read moreter but if this is not possible get back to me thank you
Who are your approved repairers for BMW vehicles
Hey George, so we have an extended range of approved repairers for your particular vehicle. In order to discuss the ones closest to you or the ones in your area, you can contact our claims team on 130...
Read more0 10 1234 and discuss this with them. They are also able to help you get in contact with that repair shop and are always happy to consider a repairer if you want to select your own one.
Just want some understanding. When doing your car comprehensive insurance it asks when did you obtain your full drivers licence then when I click info it only states that your learner licence/permit isn't included so does this mean by me being on my provisional 1 licence then that's classed as a full licence ??
Hello Jarrad, Thank you for your question in regards to our quoting system. So that is correct we require the first year that you acquired a provisional license or a license that is valid to drive wit...
Read morehin Australia. Please bear in mind that we do not consider a Learners Permit as a license. If there is anything else we can assist you with or you would like our assistance with a quote please do not hesitate to call us on 1300 10 1234 or if you go to our website there is a Live Chat function available to speak with one of our friendly staff.
does the regular driver have to be the registered owner of car
Hey Peter L, thank you so much for your question. No, the regular driver does not need to be the registered owner of the vehicle. Only the policyholder needs to be the owner or registered owner of the...
Read more vehicle. If you wish to discuss this further, please give us a call on 1300 10 1234 or alternatively jump on our website and you are able to chat with us via Live Chat. We hope you have a great remainder of your week.
Took out a comprehensive car insurance policy and was supposed to receive a $100 gift card. I have made 2 monthly payments on the policy and still have not received card?
Hey Tracey W, thank you so much for your question. For this particular enquiry as it is specific to your situation it is best to contact us as per the below contact details. If you wish to discuss thi...
Read mores further, please give us a call on 1300 10 1234 or alternatively jump on our website and you are able to chat with us via Live Chat. We hope you have a great remainder of your week.
Is my car still insured?
Hey Judy R, thank you so much for your question. For this particular inquiry as it is specific to your situation, it is best to contact us as per the below contact details. If you wish to discuss this...
Read more further, please give us a call on 1300 10 1234 or alternatively jump on our website and you are able to chat with us via Live Chat. We hope you have a great remainder of your week.
How do I get a quote?
Hey Ndumi G, thank you so much for your question. You are able to get a quote by calling our friendly sales team or if you would like you can get a quote yourself online here: https://www.woolworthsca...
Read morerinsurance.com.au/ If you wish to discuss this further, please give us a call on 1300 10 1234 or alternatively jump on our website and you are able to chat with us via Live Chat. We hope you have a great remainder of your week.
hi i have a question about claim procedure.i hope a could speak to a good representative.please help
Hey Danni J, thank you so much for your question. You are able to discuss the claims procedure and get any sort of clarification you need by calling our friendly claims team on the below number. If yo...
Read moreu wish to discuss this further, please give us a call on 1300 10 1234. We hope you have a great remainder of your week.
If you have an accident, can you select the repairer?
You can read their policy online or they will tell you if you phone.In their booklet they say they will guarantee everything if repairs are done by a repairer appointed OR approved by us.[for as long as you own the car.] There is NO protected NCB.
Dear Margaret,
Thank you for the question, the answer provided by Paul is correct. You have the option of obtaining a quote from your preferred repairer however it will need to be approved by our cla...
Read moreims department before any repairs can be completed, please let us know if you have any other questions that you need assistance with, we will be more than happy to answer them. Alternatively, you can contact our friendly sales team on 1300 10 1234 and they will be able to answer any question you may have.
why was my claim 937709 rejected
Hi Rebecca, I'm sorry to hear that your claim didn't go through. Please contact our claims team at 1300 10 1234 and kindly speak to one of the claims agents, for more clarification.
what is your email address
Hi Leo, our email address is [email protected].
Alternatively, if you wish to discus any concern, you can also give us a call on 1300 10 1234.
what is the email address
Dear Leo,
Our email address is [email protected]...
Read more Please let us know if you require further assistance.
Hi,
Recently I had renew my car insurance with you and you had deducted money from my credit card but did not receive the premium car insurance letter from you. Please send me a copy, please? My car Reg. No. TYJ 217, Toyota Prius. Drivers name Oi Chun Yeow & Stephen Wee.
Your kind co-operation will be greatly appreciated.
Regards,
Oi Chun Yeow
(e-mail address: [email protected]
Dear Alice,
We have sent you a message so we can assist you further with sending out the letter you require.
Once we have a response to the message we have sent we can action your request.
Please let us know if you require further assistance.
Hi there! I have sold my car 1 week ago and I've trying to cancel my policy. I called your customer support number in 3 opportunities and waited for more that 30 min each time.There is no way to cancel it on your website either. Can anybody tell me how to cancel my policy? Why is it so easy to get onboard and so hard to leave?
just talk to any customer service in sales then ask for a manager then you should get service but be aware they are a overseas call centre
Hi Tomas C. Thank you for your question in regards to the cancellation. Please be advised you have the option of cancelling over the phone by calling 1300 10 1234, over webchat on our website, or you ...
Read morecan email us at [email protected]; We apologise for the inconvenience you had experienced with a longer than usual hold time and we will certainly pass this feedback on. Our call centres are all Australian based and are open between 8am-8pm Monday to Friday and 9am-5pm Saturday and Sunday.
If a P plater drives my car once in a blue moon, am I covered when they drive. I have Woolworths comprehensive.
I was charged 1000 extra fee for going over I am now fighting it as I was not in the wrong with the incedent
Hi Ash, Thank you for your question about our coverage for provisional license holders, please be advised that if you have opted to exclude drivers Under 25 then there will be no coverage. If you have...
Read more not opted for that then this will depend on if you have listed them as a driver or not, If they are not listed then you may be subject to additional $800 excesses that would not be added if the driver is listed. If you have any further queries feel free to contact us on 1300 10 1234.
Interested in the low mileage comprehensive cover
Hi Roger, Our low Mileage option is a great option when you don't drive many kilometres as you only pay for the kilometres you drive if you would like any further information about this please to call us on 1300 10 1234.
wow not one good review in a year . thanks i will pay the extra and stay with AAMI
Hi Sharlene, I can see how this may be concerning to you. Everyone has different experiences based on their situation. You are more than welcome to contact Woolworths Insurance on 1300 10 1234 and spe...
Read moreak with a customer service representative and they can answer any questions you may have.
I was going to switch to Woolworths Insurance but these reviews really concern me - someone please tell me they are OK ?
Hi Ross, I understand how these reviews may concern you, I guess everyone's experiences with Woolworths Insurance is different as it depends on their situation. We pride ourselves in displaying our co...
Read morere values, we do the right thing, we listen and learn and we care deeply on every interaction we have with every customer and try and provide the best customer service we possibly can. If you still have any doubt you are welcome to give us a call on 1300 10 1234 to speak with a customer service representative and they can help you with any enquiries or questions you may have.
Your consultant encouraged me to commit suicide, she has openly stated that she hopes my claim is denied because i asked for i asked for it to be escalated. Your company (Woolworths) is the most disgr...
Read moreaceful despicable company I have ever dealt with or heard about. I have not had a car for 2 months and I took out insurance with you 2 years ago when the care was new. Your core values are just words that you paid a marketing team to come up with.
I hope i dont regret moving from APIA to Woolworths car insurance as i rang to say they had my name down without my middle name which is Anne they sent me paper work with my middle name N so again i rang to tell them and i waited it seems over half hour and am now waiting for more paper work with hopefully the correct name. Thank you Sandra Anne Caines.
Good luck. If I had to do it all over again I’d go elsewhere. Worst customer service I’ve ever encountered anywhere
Hi Sandy, Thank you for bringing this to our attention, I can imagine how frustrating this would have been to experience, and I apologize for any inconvenience this may have caused. I would like to lo...
Read moreok into this further to make sure your middle name has now been updated successfully on your policy, so I do require some more information to be able to look into this further. If you can please let us know your preferred contact number, state, and policy number in a Private Message so that we can follow this up with you. Thank you.Get an answer from our members and Woolworths Car Insurance representatives
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