COVID-19 struck and we suffered our cruise cancelled just 36 hours before embarkation. Not needing to claim on the insurance I requested a possible premium refund. While this was not possible, Zoom have provided a credit that I can use within the next 6 months. Very professional and accommodating in my dealing with Zoom. Thank you.

We had bought an insurance policy to cover a very short cruise in Sept 2020.Due to the current Covid19 situation we reluctantly decided not to continue with our plans to cruise due to health concerns.I contacted Harriet at ZOOM and she was able to organize a credit to be used at a later late when it is safer to travel.Thank you ZOOM .....very much appreciated and will certainly use again when we are able to travel.

Easy to have policy cancelled and get a credit for future travel. Quick response to my email and
I felt that who I dealt with understood my situation. It was great to get a credit on the policy as they
legally could have cancelled it without doing this.

Whilst I have not yet used the policy, we had to rearrange due to CoVid travel restrictions. The team were very understanding and professional in offering a credit voucher with an 18 month duration. So, one less thing to worry about. Great service

I have used Zoom many times. Easy on-line process. Always helpful and cheerful on the phone. During this trying time Harriet got back to my email within 24 hrs. Good result I have been given a credit note for 18 months for my postponed trip.

We were unable to utilise the Zoom travel insurance because of the Covid-19 pandemic. As with most travel insurances, pandemics are not covered. Zoom was therefore not obliged to refund the money. It was obviously very disappointing not to get money refunded, however upon a request for refund of policy premium, we feel Zoom have acted fairly in offering a credit voucher to the value of our premium.
This has been much appreciated. Harriet has been very prompt, friendly and efficient to deal with.

Easy to arrange and professional and we were first time zoom customers .we would recommend zoom to others We felt that the policy was of reasonable value and all employees we dealt with was polite, responsive and helpful.

The policy was very good value and easy to set up.
I have used zoom previously and found them exceptional in their assistance. Our trip had to be canceled due to ill health and the whole fares were refunded to us.

Was unable to travel to a Europe due to a Covid-19.
Very quickly was able to get a credit for my insurance to use within 18 months as I had not used the policy to claim.Zoom made the whole business so quick and simple. Not common these days.

after our world trip was cancelled due to covid, and after the 14 days cooling off clause, I really did not expect anything from Zoom, but was very surprised indeed. They answered emails the same day, and offered an immediate credit voucher with 450 days to use. I was more than satisfied with this result.

1st time with zoom travel cancellation due to corona credit note issued We would highly recommend Zoom and will be sure to pass on to family and friends will definitely using in future

They were quick and easy to deal with when requesting a credit during the Covid epidemic. Not to mention they are really cheap. Would definitely recommend to friends and family for any type of travel

Two policies brought last year, one for travel in May 20202 and the other in June 2020, obviously everything is canceled. In the fine print, you will note a Pandemic is not covered, most other insurers cover this event, NOT Zoom. So I thought a refund would be an obvious thing to request as the policy would NOT be used, just like any other insurance, say a car if you sell it you get a refund on your insurance, NOT with Zoom and I don't want credit. Maybe I need insurance for the insurance policy, I might run this by consumer affairs.

Paid for my travel insurance and then my cruise was cancelled due to the travel restrictions. It was a few days outside of the 14 day cooling off period and yet they still refused to cancel the insurance and refund. Advised I will not be taking a cruise within the next 12 months but this company doest not care. They are taking advantage of an unfortunate situation. Very disappointing deserve negative stars.

Good Value Overall, and claims process is easy enough. Covered damage to rental car excess and a lost tent (each with seperate excess). I will be using these guys again.

If you do not own your phone, DO NOT GO THROUGH THIS COMPANY. They only cover people who own their phone, which in this day is minimum people. The policy was horrible value as I feel like I would’ve been better off not purchasing insurance at all. It’s taken 2 weeks to be advised my claim was denied. Once, and will never go through them again.

I've always gone with my credit card insurance in the past, but I needed extra cover for my cruise. Zoom Travel Insurance were by far the cheapest I could find and their website was super easy to use. I'll definitely be using for all my trips from now on and have already recommended to lots of friends. Thank you!