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Chloe and CraigMandurah
- Verified customer
Happy with the Process, Happy with the Finished Product
Thank you Craig Padfield, Brent Wansbrough, Stephanie Veale and everyone busy behind the scenes and on site!
As first time builders we started very anxious, with lots of questions and concerns but these guys have made the whole process very reassuring and satisfying. Great communication! this was very important to us as we work away with limited time to visit the office and site, but we were always in the loop and they were able to work anything out around our busy rosters.
We found them all fantastic to work with, and I say work “with” on pu...Read more
rpose because it felt like they really were working with us every step of the way to achieve what was most important to us. The 101 team have provided us with a service that was flexible, realistic, honest and professional at all times. Our magnificent single storey home was completed in a time frame beyond expectations and well with the budget we set them. It’s beautiful and has turned out just as we imagined! We honestly couldn’t be happier with our first home and with the choice of having 101 bring it to life. Thankyou to the moon and back. Chloe and Craig
1 comment
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- Verified customer
We are in love with our new home!!
- Our home was built with care and attention to detail. The site manager was efficient and available when we needed him and we had complete faith in him and his team.
- We had some initial problems with negotiating our contract sum, however, we were listened to and all problems were resolved efficiently.
- Our final account is as expected. We did play an hand on role in monitoring our budget.
1 comment
Customer Support C.101 Residential
Good afternoon Cameron and Tina
Your review is very much appreciated. It is always a pleasure to hear all feedback and we are very happy to hear that we were able to resolve any issues you had and al... Read more
so extremely proud that you love your new home! We hope to see you again soon.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
BenPerth
- Verified customer
What a home*******
Building our home was a constant supply of trades with hardly a day missed during building. Visiting the site was an enjoyable experience making me feel welcome by onsite management.
Very happy with the quality of work from all various tradies, who were all approachable and willing to chat.
101 managed all costs to what was estimated and any small issues were dealt with without any problems.
1 comment
Customer Support C.101 Residential
Good morning Charlene and Ben,
Thank you for taking the time to write a review for 101.... Read more
In your words "What a Home". It is a beautiful home that your site supervisor has handed over to you and that he was welcoming to you when meeting on site. We also take pride in our quality of workmanship from our trades and to hear from the client that the trades were approachable and willing to chat. I wish you all the best in your beautiful new home. Regards 101 Residential TeamSimilar opinion? Write a review on ieatwords.com.au!
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Mount MiseryPerth, WA
- Verified customer
Making our dream home a reality!
We are currently building with 101 Residential and everyone who we have been working with to make our dream home a reality has been fantastic. This is the second house we have built and the process, attention to detail and the care shown by those who we worked with throughout the process could not have been further apart then that we recieved with our first home!
When our financing fell through due to loss of value in the land we had held, 101 Residential went above and beyond to work with us to come up with a home design that included our ...Read more
must haves from the first plan we had selected as well as meeting our budget for finance in order to get a house that is perfect for us! As well as the major issue of having to start planning from scratch when our financing fell through, there have been some minor issues and hiccups along the way, as there is any time a house is built. However, our pre-start consultant, client liaison and site supervisor have all worked hard to fix the issues in a timely manner that met our expectations every time. The workmanship and quality has also been excellent! We honestly cannot wait to show off our home to everyone because it is honestly beautiful - and it is not even finished yet! It can only get more amazing as the final touches are completed. Overall, the experience has been amazing and the team at 101 Residential have gone above and beyond and have definitely made our dream home a reality! The high level of customer service and competence shown by the team and everyone we dealt with was great and really did make the whole experience as comfortable and stress-free as possible.1 comment
Customer Support C.101 Residential
Good morning Stephanie and Ben,
Thank you so much for taking the time to write a review.... Read more
It is lovely to hear that 101 have helped you every step of the way and being able to sort all your issues out in a timely manner. We are all proud at 101 Residential to make your dream home a reality for you both. I am looking forward to handing over your keys. Kind Regards 101 Residential TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
RupikaPerth
- Verified customer
Our first build - Great experience
We are the first time home builders and had no idea what the process would look like. Thanks to the entire team of 101 residential in making it a hassleless project. We had met only a few other Sales consultants before we met Kumudu, our Sales consultant with 101 and instantly decided to go with them. Our pre-start consultant Rebecca, client laison Stephanie & Ruth and supervisor Chris - all of them had been super efficient in their jobs. There had been a few issues during the process, but I am sure with so many people involved in the process, ...Read more
this is pretty much expected. However, Chris made sure that he goes beyond to meet our needs. There had been no issue which wasn't resolved when discussed with Chris. He had been very understanding and holds great work ethics. Highly recommended team of people. Thank you guys for the gorgeous outcome of our dream home - Rupika and Atul1 comment
Customer Support C.101 Residential
Good morning Rupika and Atul,
Thank you for taking the time to write a review.
... Read more
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- Verified customer
Excellent 101!!!!
So far my experience with 101 is really appreciating one. Comparing with my first home I am very much happy with the work 101 did for my second home. They are using all accessories and things with a good standard. Cost of building also very much appreciated comparing to other builders. Good service from the all 101 team. Thank you 101
1 comment
Customer Support C.101 Residential
Dear Shiji and Arun
Thank you very much for posting a review and for your feedback on your experience so far. It is always a pleasure to provide our very best customer service and we hope you enjoy y... Read more
our new 101 Residential home for many many years to come.Similar opinion? Write a review on ieatwords.com.au!
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Craig and MariskaApplecross
- Verified customer
Beautiful House, and Customer Service to Match
From the moment my wife and I decided to build with 101 Residential we were nothing but impressed. The ease during design phase was great. And the inclusions were of a high quality with a much wider range than competitors. We have just started the build phase, which was much sooner than we first thought. Everyone we have worked with have been amazing. Especially Stefan, Michelle and Ash. Thank you for making our first home build a fantastic experience.
1 comment
Customer Support C.101 Residential
Hi Craig and Mariska,
Thank you so much for taking the time to write a review for 101 Residential. We are excited to hear that your experience so far has been fantastic and we hope that we can conti... Read more
nue to impress you throughout Construction to Key Handover of your new home. We look forward to working with you during your build.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
- Verified customer
Recommended
Workman ship of building and materials were of good quality.
Customer support was consistently professional and available thanks to Stephanie.
As we have built before on numerous occasions and know the process, we found the management of the build well organised thanks to our supervisor Nick who really made it a pleasant experience.
I would definitely recommend 101.
1 comment
Customer Support C.101 Residential
Good morning Michael
Thank you for your review. Our construction team work hard to ensure that your building experience is a pleasant one and we always strive to provide the best possible customer se... Read more
rvice. It was a pleasure to build your beautiful new home and we hope to see you again soon.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
SarahPerth
- 3 reviews
- Verified customer
Great experience
Really happy with our experience building with 101. We built a custom designed house suitable for a narrow block, urban infill area. We dealt with ruth in the office and chris was our site supervisor. Build was finished slightly ahead of schedule and on budget, despite some bad weather along the way.
Any questions i had were answered quickly and the few issues that came up during the build were resolved professionally.
Overall we are very happy so far and would recommend 101 as a builder.
1 comment
Customer Support C.101 Residential
Good afternoon Sarah and Jason
Thank you so much for taking the time to write a review for 101 Residential.... Read more
I am happy to read that your questions and few issues that you had during your building journey were resolved in a timely manner and that we were able to finish your home ahead of schedule and on budget. Thank you again 101 Residential TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
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McKinlayChidlow
- 2 reviews
- Verified customer
Excellent finished product.
We signed up with 101 in October 2017, we had been recommended to go see Stefan for our house design and he did not disappoint. He took the time to get to know us and what we wanted from our new home and came back with a design we absolutely loved! We had been looking at house for a long time and Stefan nailed it and was so great to deal with.
We did hit a few paperwork dramas early on, nothing seemed to match and and emails just got lost from being passed along to different people that when we went in to sign our contracts and prestart we co...Read more
1 comment
Customer Support C.101 Residential
Good afternoon Erinn and Michael,
Thank you for taking the time to write a review.... Read more
We are delighted to deliver you a home with high quality workmanship and outstanding support along the way. It is wonderful to read of your experience from Initial Design to Construction. We aim to provide swift action when addressing any concerns you may have and are happy we could resolve them for you to an acceptable standard. We sincerely wish you all the best in your new home. 101 Residential TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent
101 Residential have been Excellent to work with. A few small communication issues to start with prior to the build but they were fixed appropriately. Dan Hislop was the man who sold us the house, nothing was ever to hard for him, he went above and beyond to meet our needs. The build was very smooth, Steph Veale and Nik both worked really well together to meet appropriate deadlines. They were very understanding and professional. The build quality of the final home was great, a few minor issues that have now been rectified.
Overall we are very satisfied and happy with the build and 101 Residential. Thank you for building our 1st beautiful home......5 stars *****
1 comment
Customer Support C.101 Residential
Thank you Tahni and Christian for posting a great review on behalf of 101 Residential.
It has been our pleasure to ensure your entire process was a postive one and we are extremely happy that we could... Read more
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Review collected in partnership with 101 Residential
- Verified customer
Excellent Customer service & project efficiency
From day one the customer service number one priority from 101 residential, Kumu and Ruth always going extra mile to sort things out....Every project you will get negatives, but keeping up the promise always been DNA in 101 Residential. Thanks for the journey!! We will meet again in my next project. There are minor issues addressed in PCI and I am glad that I selected 101, Cus I didn't face any unexpected surprises:)) Cheers Chris... thanks for your kind advise regarding constructions.
1 comment
Customer Support C.101 Residential
Good afternoon Peter,
Thank you for taking the time to right a review.... Read more
It is lovely to read that you have been impressed with the customer service from day one and that you also received great advise from your supervisor. Looking forward to doing this journey again with you in the future. 101 Residential TeamSimilar opinion? Write a review on ieatwords.com.au!
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Lee and HayleyPerth
- Verified customer
excellent communication with a stress free build
From day one the communication from everyone at 101 residential has been fantastic, Matt Baker was fabulous going out of his way to meet us whenever it was convenient for us to go over our plans, Erin Chittleborough has always kept us updated and replied promptly to all our emails. James Parylak has been amazing we couldn't have asked for a better supervisor Thank you James for everything you have done to have our house built within the time frame we was given you have been so organised and efficient, even our new neighbours commented on how q...Read more
uick the build has gone and how the site has been kept clean and tidy compared to the other homes in the street, James has always communicated well with us and has made the house build smooth and stress free. We highly recommend 101 Residential and Thank you all for making this experience an easy and exciting one for us.1 comment
Customer Support C.101 Residential
Good Afternoon Lee and Hayley,
Thank you for your kind words. It has been a pleasure working with you to build your beautiful home. It is wonderful to read of your experience from Initial Design to Construction. ... Read more
I am so glad you found your build to be the stress free experience it should be! It is our aim to take the pressure off. I wish you both all the best for your life in your new home together! Thank you Kind Regards The 101 Residential TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
- Verified customer
Fantastic Experience
Thank you to the team at 101 Residential. From first walking through your display homes to our practical completion the experience has been exceptional.
There were very issues during the build and any that arose were dealt with quickly. Our supervisor Adam was relaxed and respectful and used his regular trades for a quality finish.
We enjoyed the whole experience and are looking to living in our beautiful new home.
1 comment
Customer Support C.101 Residential
Good Morning Alan and Lynette,
Thank you for taking the time to write a review. It's so wonderful to read that you have loved the whole experience, we look forward to continuing our journey with you as you now enter our after care service. ... Read more
Thank you Kind Regards, The 101 Residential TeamSimilar opinion? Write a review on ieatwords.com.au!
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Frank and PaulaPerth, WA
- 2 reviews
- Verified customer
Hard to find something to criticise from sales, prestart, build, handover and aftersales - perfect.
Because we are so happy we are going to start with what little criticism we can think of: (and I am sure many builders have the same issues). We always felt 101 would do anything we asked for - however there was perhaps things we might have done had they been suggested. We did our best to imagine using the house, and the convenience, size and locations of things like cupboards and light switches but a 3D animated walk through may have helped not only get things 100%(rather than 99%) but also helped our confidence that our decisions were good on...Read more
es. Now the Praise: We had never built before, although had an extension and new kitchen at our old house, so were a little nervous and naive about the process. We wandered around a few display homes and had brief chats with various sales people until we got a feeling that the various 101 guys seemed to "get" us and we always felt comfortable with them. The sales process was comfortable and although obviously keen to win our business, never felt pushy. The entire process from sales to hand over followed this comfortable approach. We didnt go for a standard plan, and we opted for several features that werent standard (such as entirely Masterwall and double glazing) - there may have been costs from our desires, but our desires were met. As the process continued our queries and concerns were promptly dealt with as they arose and they ranged from misunderstanding to errors to faults, and although nothing was ever major, everything was handled promptly, professionally and respectfully. We always felt that 101 would do anything if we asked - there may or may not have been a cost, and we may have asked annoying or petty questions - but we were never made to feel that was the case. We have had friends use other builders and tell horror stories or simply stories of not being treated nicely after the build had started, we had some nerves after hearing these stories but have nothing but praise for the entire process and all staff at 101 and would happily give any personal recommendation or tips. We could have easily come within budget had we not added extra cabinetry and features. We didnt feel that we had to make many compromises in our desires to get the house we wanted within our budget, and are confident that we have built a house that we could easily sell if we needed to. There are several features that are better than we expected and the various trades people and products used have produced a quality product, we met several tradies on site and all were great representatives of the 101 brand and most reassuring that we had made good choices. So far we have only had a couple of minor post hand over issues - but they have been dealt with promptly and professionally. I personally believe problems are an opportunity for a business to show if they really do care about their customers - and 101 have resolved every problem or query along the way without any disappointment. Personal thanks to Andre, Brent, Allie and Steph for your hard work and patience. Scott may have his picture on the website - but you guys are the real face of the company - and you make it look good.1 comment
Customer Support C.101 Residential
Dear Frank and Paula
Your review is most appreciated and was a pleasure to read. We sincerely thank you for your extensive overview of your experience with 101 Residential. Our team strive to deliver... Read more
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HamidPerth
- 2 reviews
- Verified customer
Perfect from A to Z
From the very start to the very end, everything was absolutely perfect. Had a really great experience in all stages of the project and can't be happier than this. The whole process was very smooth and easy and the end results is fantastic.
Stefan, our deign consultant, considered all our requirements in the design with his creative ideas.
Rebecca and Lisa our pre-start consultants, very approachable and easy to work with. They were super patient with all our countless queries, changes and variations and did a great job to include all our re...Read more
1 comment
Customer Support C.101 Residential
Good Morning Hamid,
Thank you for taking the time to write a review. I loved reading that you "couldn't be happier" it is our aim to provide seamless service from start to finish and onto the maint... Read more
enance phase and I’m so glad that you have experience this service.I have to say it's been an absolute pleasure working with you to build your beautiful home.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
- Verified customer
Our Dream Home
Building through 101 Residential has been a painless process. The home itself is our design in which 101 are bringing to life for us. I must say the staff we have dealt with though the very start of the process through to Ruth our Client Liaison and Mike our site supervisor who keep us upto date with all progress have been absolutely fantastic. The work quality has been faultless. We cant recommend them enough as they will go above and beyond to ensure satisfaction.
Again thank you for bringing our home from concept to reality.
1 comment
Customer Support C.101 Residential
Good morning Lisa and Trevor,
Thank you for taking the time to write a review. I am thrilled that you choose 101 Residential as the right builder for you. It has been a pleasure building your family home and turning your dream into a reality.... Read more
I am pleased also to read that your experience has been fantastic and it is our aim to take the pressure off so that you can enjoy the building journey. Thank You The Team at 101 ResidentialSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
- Verified customer
My 101 Residential Custom Build Experience
After securing a challenging rear Battleaxe site in North Beach we were left with a very modest construction budget which needed to deliver a high end product both in design & finish which would compliment this coastal location. After meeting with several builders that we felt could achieve this brief we finally engaged 101 Residential and were impressed with the overall management of this build starting with the initial sales/design consultant who was always happy to address our many design changes resulting from our unique custom requirement...Read more
s we finally settled on our finished design. Then the moment of truth as we waited for the final contract price which was delivered approx 10% over our stated budget which was still acceptable to us in view of the high end finishing's included such as 31 course ceilings throughout, frameless glass balustrade to staircase, full height internal doors throughout, ducted reverse cycle A/C together with new plumbed fridge/freezer, washing machine & dryer and upgrade to sanitary fittings. Our slab was poured in August 2017 with construction completed in July 2018 only 11 months to construct a 300m2 two story home which was very impressive. Both our Client Liaison ( Erin ) and Site supervisor (Adam ) were amazing nothing was to difficult with every item of concern attended to in a efficient & professional manor which is all one could hope for. Were there problems along the way yes there were however these were addressed and attended to in a prompt manor with no additional cost to the customer. There was one instance in particular that resulted from a design error that was not picked up which we signed off on and after realizing this mistake we were gutted and met with 101 management on site to work on a solution. We agreed that nobody was solely responsible for this oversight suggesting and we offer to meet the builder half way and pay 50% to remedy this design issue which resulted in a cost > $10k to rectify and the next day I get a call from the 101 Construction Manager stating that they would rectify this issue without any cost to us well we were taken back and did not expect this offer of generosity which was very much appreciated and a testament to the way this builder will go out of their way to satisfy the customer which is outstanding 5 star customer service !!!! We can thoroughly recommend this builder to any one seeking to build their next home as we have had a great experience throughout this building process with our expectations being exceeded.1 comment
Customer Support C.101 Residential
Good Morning Craig and Lynne,
Thank you for taking the time to write a review. I have loved reading about your experience, the different challenges you encountered and how we were able to overcome ... Read more
those working together. I have to say it has been a pleasure working with you to build your beautiful home and I am thrilled we were able to exceed your expectations.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
Sam GlensyPerth
- 2 reviews
- 2 likes
- Verified customer
Friendly, Efficient and Outstanding...
The main supervisor for our house from 101 residential, Chris visited the site many times and had answers and solutions for all the questions we asked him. He was always open to talk, helpful and very knowledgeable. We had to make endless alterations to the design of our dream house. Even we had to knock down some of the walls to accommodate with the design. It was all dealt in a very professional manner. He was very helpful. We thank him for all his time and effort for getting our home exactly how we wanted it.We were kept well informed every ...Read more
step of the way. Chris was always friendly and easy to approach, and constantly kept us updated on the progress of the build. I would definitely recommended Chris from 101 residential to anyone building a new home.1 comment
Customer Support C.101 Residential
Good afternoon Glensy and Sam,
Thank you for taking the time to write a review.... Read more
It is always nice to hear that you have had amazing service from your supervisor and that he is intent on providing you with solutions and provided you with his building knowledge. It is also lovely to hear that you would have no hesitation in recommending 101 to anyone. 101 Residential TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
Aloysius and PolyPerth
- Verified customer
Building our Dream Home
We had a great experience from start to finish, and 101 Residential made it so simple, especially for our first time building a home. Stefan who worked tirelessly to meet our every want and need in designing the home and floor plan, Rebecca who looked after us for pre-start and the countless variations, Ruth our Client Liason at head office, and Chris our building supervisor who provided great insight and tips through the build process.
Of course with every build there is bound to be some bumps in the road, but these were resolved swiftly b...Read more
y the 101 team, who many times actually resolved things for us in our favour. We have just completed our physical inspection prior to handover and I must say we are very happy with the workmanship and finishing quality of the home. It is a tricky build due to the narrow lot structure but the home ended up looking more spacious than we could have imagined. The final costs were as expected, according to the contractual price and variations that we signed off on. We're now looking forward to key handover date so that we can begin moving into our dream home! Thank you to the entire 101 team, and we look forward to working with you again if we were to build a second home.1 comment
Customer Support C.101 Residential
Good Afternoon Poly & Aloysius,
Thank you very much for your kind words and your recommendation.... Read more
It was our pleasure to hear that the workmanship and finished to your home are of high quality. We wish you all the very best and we are certainly proud your first build was stress free! Regards The 101 Residential TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
Questions & Answers
Helenasked
Have anyone recently built with 101? How is their build quality ? Like some of their house design but feel a bit horrified to proceed after looking at google reviews, do not wanna stuck with a leaking house since this is a huge investment.
1 answer
Customer Support C.101 Residential
Hi Helen,
We completely understand your concerns when making such an important decision. We can say 101 have built over 1400 homes since 2011. Initially along that journey and through the building boom, all builders had some quality issues if we are honest with ourselves, 101 were not immune to that and we have since addressed this.
We spent a lot of time developing an upper floor detailing and weatherproof system that in our view leads the market in ensuring a quality, safe, watertight home for your family that is unique to 101.
Please feel free to contact us and we explain what 101 currently do different to other builders so we can give you piece of mind.
Regards the 101 team.
Disapptdasked
Hi
We are currently building with 101. Had a pleasant start to the process, and were excited for the build to begin.
Then we received an email to say that it’s the owner’s responsibility to organise the ‘stormwater’. We looked at the contract now to discover that it’s ‘not included’, yet at no time were we alerted to this important process.
Would just like to confirm if this ‘stormwater’ is the soakwell(s)? We’ve looked at out site plans and there are symbols where the soakwells should be. We’d be really disappointed if this was not included. It’s not so much the extra payment, but the hassle of organising yet another thing that could have easily been included in the build price. What would be even more disappointing is if it were a sneaky attempt to not include it and making the ‘build’ more affordable.
1 answer
Customer Support C.101 Residential
Good afternoon Disapptd
Thank you for your question and feedback with regard to your experience with 101 Residential.
We are also excited to be starting your construction process and we look forward to continuing the high level of customer service you have received throughout the sales and prestart process.
We can confirm that stormwater is the soak wells/connection which we are required to show on the final plans to obtain the necessary approvals. We apologise if we have not been clear throughout the pre-construction process that this was left out of your contract and nominated as owner supplied, however this is quite common for our clients to do. We are certainly more than happy to provide a quote to include stormwater as a part of your contact which would eliminate the hassle of owner supplied coordination during the construction period.
You are welcome to contact us further at [email protected] to discuss.
Thanks very much
101 Construction Team
Katieasked
Has anyone here build with 101 residential and taken up their plunge pool inclusion? Are there any hidden nasties I should know about? The only reason I enquired with them however now they are really taking my interest with their designs etc. Would love to hear someone's experience who have built with them including the pool
3 answers
Sorry, the promotion we got was the one with the kitchen package, air con, high ceilings, stone bench tops.
The swimming pool package came out next.
The best thing is to ask them all the questions you have -
What comes with the pool?
Is fencing included?
How much paving comes with the pool?
Is there a pump?
Warranty period of the pool?
You may wish to upgrade your pool and pay the difference - jets at one end, or add connections for future pool heater or water blade into the pool as a feature.
Sometimes, you may get it at cost price through the builder, just depends on theirbuying power.
Just ask them.
Hope this helps.
Cliff
Hi Cliff, thank you so much for your answer! Definetaly havent considered some of those things being a first home buyer.
Can I ask how your experience was? And how long your build took? I’m stuck between choosing between 101 and blueprint homes. The bad review on 101 scare me.. but the pool inclusion & two storey house IN my budget is very attractive. (Alkimos/Jindalee/Yanchep area)
Thank yoooouu!!
We too are looking at the splash and panache promotion. The pool comes with pump, filter, delivery and installation. No landscaping and fencing is included. It’s the allure swimming pool by aqua technics, 5m x 2.5m. We spoke to a salesperson today and the promotion is available on one storey and custom builds too.
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Customer Support C.101 Residential
Good afternoon Chloe and Craig
rvice throughout the process and yes, we enjoy working as a team with all our clients to ensure clear communication and even suggestions. We wish you the very best in your beautiful new 101 home. Kind RegardsYou are very welcome! We certainly could not be happier to read that your journey was an overall positive experience. We always endeavour to provide the best customer se... Read more