Overall Aldi Mobile has been great for me. Their plans are affordable and their coverage is satisfactory. Sure there have been a few occasions where I can't find reception, however for the price I pay, no real complaints here. However I wouldn't be mad if they did improve their coverage!

I have a prepaid plan for the kids phone. Reception is good, Ive never had a problem. Recharge is a different story. Once I recharged $15 and it didnt work, no credit, although my credit card got charge $15. So retried and got $15 credit on the phone. So lost $15 somehow in cyberspace. Yesterday we got a message to say there was $4.92 credit left and then 40 minutes later another message came through to say credit was $0! My kids hardly use this phone and certainly hadnt used it in between those messages. So there is something wrong with their prepaid charging system. I will recharge again once more and if I have any further problems, I will change providers.

Absolutely the worst customer service i have come across. Have been trying for four days to get my number activated. Have had to wait for up to twenty minutes on hold before hanging up in frustration.

Would have given a 0 star if it was possible. I have been using Aldi mobile for past 5 months. I am not able to get incoming or outgoing calls for the past 2 days. Got resolved for few hours when I gave customer care a call on day one. Same thing happened on second day and they informed that they can get it resolved in 2 business days!!! I am still not able to get incoming or outgoing calls. Missed my telephonic interview. Worst service I have seen ever.

Cannot even register or activate - the code they send by text NEVER arrives. If you buy online expect to wait for delivery of sim. Then activate? NOWHERE in the instructions does it say now insert your aldi card. Really, really B.A.D. customer service.

I have used Vodafone last four years spent lots of money and finally moved to ALDI
Worth of money
Excellent customer service
Plenty of data with rollover
Unlimited calls to selected countries
Excellent coverage

Don't really understand why theres so many bad reviews. Yes their reception coverage isn't as good as Telstra, but it uses most of their towers and is just as fast. If you live in a smaller city like Canberra or Wollongong, you still get excellent cover. Out on country roads, your reception isn't as good. As for the data rollover, its amazing, and they always increase it regularly. Ive been with Aldi for 2 years or so, totally worth it, will never sign up to a ridiculously high price plan with Telstra or Optus again!

I signed on a pre-paid card and fell for their trick in giving my credit card. Next thing I knew they kept charging me every month. When I told them to terminate. They terminate my login and I could not raised a ticket. After I sent them a terminating email and went overseas on holiday they sent me another mail to ask me to confirm the termination and continue charging me. I can't reply to that email and had to call them. The operator sounded so nice and say they will process my refund but another email say they won't and ask me to confirm again. REALLY crap!!!!

If you are like me and use lots of data, STAY away from Aldi mobile. They are frustratingly slow at times and unbelievable number of disconnects. You basically get what you pay for! I often don't connect straight away, then when I do they disconnect me soon after. I am about to look for a second provider for data.

Terrible, changed over to aldi thinking I was getting a good deal. Payed 25 dollars to unlock my phone, 5 dollars for the original sim and an additional 25 for recharge. Was never able to make or receive calls. Only msg and internet worked, complained to their so called customer service and was told to go and buy another phone. Despite the fact my phone was only a year old. Now cancelling both mine and my wife's service with them. Don't do it! They will take your money and give you nothing!

I have tried to change service from Exetel to Aldi mobile. But when the number transfer has failed they have not provided any notification. It is hard to understand the customer service people with funny accent.

I called Aldi Mobile support as their voicemail settings are wrong. They told me to contact the phone manufacturer but that was wrong. The manufacturer told me they have the hand on this.

The only good thing I can say about my experience was that the financial arm was efficient in taking and returning my money when I had had enough.
Long waits on the phone. Four different attempts.
An obvious script the call centre would or could not deviate from.
Then they would hang up and say they could not help.
A minor name issue could not be fixed.
My two requests to talk to a supervisor were not met.
The supervisor was ‘too busy’ to talk to me, or did not return my call when I was told they would.
Oh, and the phone number I was requesting to keep, was lost, and the call centre could not assist due to a minor mis-spelling of a name,or something, somewhere along the way.
Hopeless.
I have gone back to my original provider.

30 mins on hold to get through to aldi mobile for technical support at 11am and i still haven't spoken to anyone yet!! Even tried different options for the sake of speaking to a person. Aldi at least place a msg between the hold tunes advising/apologising to us for a long wait time!! Or unattended office. Can't give a zero rating, how frustrating. Tsk.