A huge relief from the competition, never had a problem with their customer service.
No dropouts, connection is always stable with a good speed. They also offer IPv6 and Static IP (was $10/month, now $5/month).
Started out on 50Mbps, when the new 100/20 plan was announced, I called to change and the phone was answered very quickly and plan change was done and I had the faster speed within the half hour. New connections are also very quick if you already have the NBN equipment at your premises.

The quote website forced me to provide personal information and an email address just to get a quote, which it turned out wasn't competitive anyway, now I get 1-2 emails a day telling me how great their service is. I'm glad I decided to go with someone else

We are getting very good download and upload speed which matches what we are paying for and so far have not had any dropouts. We are very pleased particularly with the ability to actually talk to a consultant in a timely manner, unlike our experience with our previous provider when we waited for an extensive time to talk to someone and were finally told they were too busy, phone back later. It is so pleasant not to have this added frustration to our busy working day.

After having trouble with Belong (long delays for connection, poor customer service etc), I called Aussie Broadband and they had my internet up and running within the day. Their customer service has been great and I recommend them to everyone I speak to! Keep up the great work

Besides the initial hiccups of the pre-configured router, the connection is stable and fast compared to our previous NBN provider. The Australian based service team is exceptionally knowledgeable and nice.

There was only one occasion where there was a dropout and Aussie messaged me about it and again to say it had been resolved. Otherwise the service seems fine and the download speeds ok if not as fast as advertised.

Super service from setup through running. DIY tools on the app are great, and where they don’t work, the call centre does. Proactive and knowledgeable staff really get you going quickly and efficiently. Thanks Aussie BB.

This is a brilliant service with fast, reliable connection compared to my previous experiences with other providers. What is particularly refreshing is the level of prompt support and useful communications; not advertising in the guise of communication or self-aggrandisement.

Called them last week, got onto an Aussie operator, signed up with her, she knew her job with No Crap
The Modem came today, I connected it up and Guess What
--------------Worked first go.
Well done Aussie broadband keep up the Great Work,
Highly Recommended

Connection seems to be very stable and I always get at least 75% of the stated speed. My last ISP didn’t manage anywhere near that. Company is very good at reporting service disruptions but I’ve never noticed one even when they’ve said we were having one.

I hated the thought of having to have NBN but Aussie Broadband have made it an enjoyable process and we have been extremely happy with the service and speed to date

Customer service all over it. Booking an installation was quick and completed on time and as promised. We’re a household of 4 simultaneously using devices and we’ve had no issues. Fantastic service!

I've used numerous ISP's in the past but have never been satisfied with the service they have provided. I recently made the switch to Aussie Broadband and can't be happier. Their service speeds are exactly what they say you should expect and their customer service and communication with customers is the best I've ever experienced. I've started recommending Aussie to others who are struggling with their internet services they are that good. Looking forward to being a long term customer.

I was with another ISP for 10 years and decided to change as wasn't seeing any real value in return for my loyalty and for what I was paying for. I was apprehensive at first but reading all the reviews of the great service provided from Aussie Broadband decided to take the plunge. it was the best descion I made and wish Id done it sooner. The transfer was seamless and to date (3 months) have had no drop outs or significant peak load throttling. The only thing I would recommend to fellow gamers is request to opt out of CGNAT as it can have some advesre effect with some game servers e.g CoD.

I would not recommend Aussie Broadband NBN.

Speeds are consistently slower than advertised ( ~ about 50Mbps on a 100Mbps plan)

The supported modem has terrible WIFI range. On 5ghz band it is less than a 5 meters.

Have been with Aussie sing mid 2017 and have never had an issue with service or support. Always works as expected with full speed up and down 24/7. Would recommend anyone wanting internet that’s just works to switch to these guys ASAP

Early days yet, but so far, so good.
We do have a few issues upstairs with the wifi signal strength. But that’s for us to resolve somehow? Maybe the question could have been asked when we sought advise as to our internet needs, ie, family needs etc.

Streaming and videoconferencing drops out. I sent them logs showing 12% packet loss to their DNS server. They blame my modem. I go out and buy a new $140 modem and send them another log showing packet loss to their DNS server with my new modem. They agree it's not the modem, diagnose a faulty port at my node and escalate to NBN. NBN refuses to job and blames my modem. I am wasting my time and money in a ridiculous loop between Aussie and NBN here. Both are truly awful and dishonest. It has been months and Aussie can't even organise a tech to come to my house to verify the problem.