I've been with Aussie since April 2022 and I've been meaning to leave a review on here, because they deserve it. They are hands down the best provider in the industry (and I've been with many over the years), their tech support service is second to none and their online account management is super user friendly with also many features to stress test aspects of your connection. These are just some of the great things about Aussie just to name a few. Keep up the good work!

Simple, no-nonsense signup. Good value and good service. Very reliable connection. Haven’t had to talk to anyone since connecting which suits me fine. They have some great testing available in their app to trouble shoot any issues (if they occur). I only wish that the speed test was available in app.

I Have tried them all from optus to telstra but Aussie broad band is the best, fast speeds never drops out no lag times, just fast speeds,great tech support ! .AAA+++

High upload and download speeds. Good service. They let you know if there is a planned or unplanned outtage in your area. Connection is stable and i havent had a problem with this service yet. Been with them for 2 months.

Called twice today seriously staff are amazing.
I hope they get praised for this review couldn't be happier it's so nice talking to local people in your own country.
If you're thinking of joining Aussie Broadband DO IT!!

Applied and payed online on Friday for the modem. By Wednesday mid day I was up and running! Plug and play - did not have to set up anything!!!! Speed is excellent, achieving approx. 95Mbps Download/25Mbps Upload at any given time! Customer service was excellent as well with accurate advise. Process happened exactly as described. Very happy and will definitely recommend!

If Aussie keeps this up, I really can't see who can compete with them

Just moved to Aussie for NBN (leaving behind an ADSL provider with diabolical customer service). Have signed up to the 100/20 product and consistently achieve 95/19. At all times after signing up communication has been great and when I have needed tech support they can be reached on the phone in just a few minutes. Service so far is faultless. I purchased a modem / router from them, and as their supply chain has been impacted by recent events they upgraded the model to one approaching double the cost, free of charge. I couldn't ask any more of them.

Fantastic connection. super fast speed. no drop outs. Customer service representative are always polite and very helpful. We get a text message as soon as there is a fault in the line and always fixed super quick

I tolerated substandard customer service and poor quality product for nearly 30 years. I just did not know it!
I moved to Aussie NBN in January and I could not be happier. 5 adults utilising the internet service for a broad range of activities in lock down from gaming to movie watching. We never have a lag in service provision and the speed is consistently amazing! Customer service team operate from within Australian, they are easy to contact and responsive. I highly recommend this service

Extremely happy. Speed is as-advertised, even during peak hour. It took less than half an hour to be connected when I applied online, and customer service is outstanding.

I used to be with Internode back in the day for their better routing and customer service, and this feels like a re-incarnation of that ethos.

Been very stable entire time.
Speeds very consistent
Setup was a breeze, fast delivery of modem and simple setup.
Great communication every step of the setup.
Very happy customer have referred friends and family.

The speed of my connection has been constant to what I've payed for, customer service has been fantastic and helpful with any query, great company who delivers, I'm very happy customer

I have been a customer for many years I have not had too many problems and if I did have an issue it was soon fixed by their brilliant staff. top notch for me.

Their broadband service is good, however if you are one of those people who still want a land line DO NOT engage the services of this company. Beyond incompetent. Telstra are better that’s how hopeless their staff are.

Excellent service.
Consistently get 100 down 40 up. Great product from Aussie. No drop outs. Service desk staff very knowledgeable, caring and patient.
Easy installation. Mobile application very helpful and simple to follow

Issues:
Level 2 support are arrogant, and rude.
Level 2 support just say "looks normal!"
Level 2 support don't show you the value of "Respect" instead they say, "NOTHING CAN BE DONE"
Level 1 support is amazing, friendly, cool, & respectful.
Was told that the recent fault i'd made, was my "problem" and that they were going to close this, even though the issue was clearly present in aussie broadband, they denied this, and instead said, "if you don't like it, move on, you're not in a contract with us." Utterly disgraceful.

Would not recommend these people for support & / or friendliness. Would recommend them for Download & Upload speed though. - Alex.

Internet connection is great. Connection was super smooth, and the internet service is as promised. The service is so good I've no need to contact them.... if I were to do so, am sure it would be responsive. They are the only company to offer a 100/40 plan at a competitive price.