Australia Post Domestic Express Post Questions & Answers (page 2 of 3)

Hi Lisa,

There's current delays due to the fires and weather we've had all month, unfortunately can affect mail nationally. It means tracking may be slow but we're delivering over the weekend and multiple times a day to some areas. If you don't receive this by today, I would recommend touching base with the sender to have them help look into it as we'd need to know the lodgement details to assist.

Mikey

Hi Winnie & GnikWerdna,

We were prepared for Christmas (we do a hiring drive for casuals and support staff to boost our numbers quite a lot, usually with the prediction of a 30% or more rise in volume and we get more transport and contracts for aircraft to handle Express increases i.e in the contact centre we hired 250 new staff for the three months of Christmas), what we weren't prepared for was for state emergencies since October due to extreme weather and fires. While Melbourne has been avoiding the fire season, any delays interstate or for inbound international items through Sydney will cause backlog that when eventually released it will cause delays nationally and cause a hold up through the last mile facilities while they attempt to clear out the offload.

What we have done is got more fleets on the roads, more aircraft and support for the last mile deliveries today. We had to negotiate this and with the unpredictability on the situation in some states, it's been a tough year. Beyond any other year.

Can I grab the tracking number Winnie? Items travel in bulk, usually via a mail bag of a few hundred or a conveyor system of 30,000 so we can't always be exact on your item until it's manually handled in last mile. We'll take a look and advise further though.

Mikey

Hi Ryan,

Can you please let me know the tracking number so I can check it for you?

Priscila

Hi Shane,

I am seeing quite a few parcels not receive any scans until the day of delivery, could be because of the high volumes and delays were experiencing right now so we're very the opposite to lazy right now! We've added thousands of casual staff and working overtime. In transit scans are not a guarantee and you may only see a scan at two points before the day of delivery. I replied to your other question too so feel free to let me know the tracking number if you want assistance.

Priscila

Hi Shane,

When you track it on our website just scroll down the bottom and you will see under 'Service'. It will says either 'Parcel Post' or 'Express'

If you need help please feel free to send me the tracking number.

Priscila

Hi Angela,

There's no doubt that Black Fridays sales made us busier than ever been in history with 13 millions parcels in a network just this past Friday. We also were experiencing some delays due to storms and bush fires so our entire network was very busy. Can you please provide me both tracking numbers for express that were late? Are you the sender or receiver?

Priscila

Hi Mehdi,

I can understand your concerns as you need to meet a deadline and have used a fast service to do so. Can you provide me the tracking number and postcode it's going to?

Priscila

Hi Jay, understand your concerns as you have a deadline to meet and used this service to meet that deadline. Can you provide me the tracking number? It should have arrived by now if it was sent from Melbourne to Sydney.

Priscila

Hi there,

I've replied to your private message.

Priscila

I'm sorry to hear that you didn't receive your full order and that the replacement is taking so long! I'd like to check this for you and give you some info on what's going on. In order for me to talk about your enquiry I'll need to pass privacy so please reply to my private message requesting some details from you.

Priscila

Hi Emily,

It's disappointing that your item has taken so long to arrive despite it being sent Express. I've taken a look at the tracking, it's arrived at Highgate today and is awaiting collection for you now. It was sent on the 6th and should have arrived the next day however it seems to have been delivered in our network, we did have some express delays in Adelaide last week so it seems this could be the reason why. I am sorry for any inconvenience this has caused, please let the sender know they are entitled to a refund from us for the postage.

Priscila

Hi Ref 261010288066,

Definitely should be addressed with the team. Is 261010288066 reference to this issue? I can definitely help follow this up with the team and sending you a private message now to see what I can do to address this.

~ Mikey

Hi Ryan,

Sorry for the concern that the tracking caused as you expected it to be delivered on Thursday and it never turned up. The tracking that it went out with a postie then we realised it was missorted so we forwarded it to the right area where it was delivered today, did you receive it? I hope the wait didn't cause too much of an inconvenience.

Priscila

Hi Su,

I can understand your concerns as you paid for an express and nine days later the parcel still hasn't arrived nor have you received an outcome to your investigation. I'd like to take a look at both the tracking and your case and hope I can shed some light for you on what's going on, can you provide them to me?

Priscila

I replied to your private message.

Priscila

Hi Scott,

I'm really sorry to hear that our Express service has not been as fast as it should be, can you please let me know any tracking numbers where there was a delay? Some delays can happen that are beyond our control however if we failed to get it there within the guaranteed then the sender is entitled to a refund.

Priscila

Hi Yash,

I'm very sorry for the delay in getting back to you, I've checked the scans and can see it's out with a driver now and will be delivered today. I'm so sorry it wasn't delivered yesterday to help you study, it should have been delivered yesterday but seems we delayed it in our network. The sender is entitled to a refund due to us failing to get it there within the guaranteed timeframe. Again, I'm so sorry for the impact this has had on your studies, despite this though I hope your exam goes well.

Priscila

Hey Jennifer,

After having a look at the scans I recommend getting in touch with us so we can look into this further for you.

- Facebook: facebook.com/australiapost
- Twitter: @auspost
- Call us on 13 13 18

~Sami

Hey Inty,

I've taken a look at the scans and I'm seeing no physical scans for this item so we may have to look into this further. Do you still have your receipt from when you purchased/sent this and your sender to keep label?

~Sami

Hey Danial,

I know it's frustrating when something isn't delivered when you expected it to be.

Have you contacted the addressee about this to see if they have received it? Our Express Post letter service is an economical way to get your important documents from point A to B as quickly as possible but there is limited capability on the tracking of Express Post letter when a Signature on Delivery has not been purchased. If signature has been purchased you can contact us so we can investigate further for you.

We have had some delays recently with Express Post but it should only hold your item up for a day or 2 at most. If you are concerned or would like us to look into this further please contact us.

- Facebook: facebook.com/australiapost
- Twitter: @auspost
- Website: https://auspost.com.au/help-and-support
- Call us on 13 13 18

~Sami

Hey Georgia,

I've had a look at the scans for article EA275419785HK and can see that we haven't received this yet from boarder processing. Once we have received this it should be delivered within 3 - 5 business days.

That said if the scans haven't updated by the end of the week please contact the sender for further assistance. The sender will need to contact the postal agency they sent this with to have this investigated further. Due to the item being from another country only the sender can initiate the investigation with the postal agency they sent the item with.

~Sami