AVJennings NSW, Baulkham Hills

our house was built in 2008, as always not everything was perfect including the Build Manager.
anyway, i was very happy with the Team that repaired all the defects....but.......just this weekend whilst having the house repainted, I discovered the Timbers over the outside colonnade were rotted.....much to my surprise the timber that was used was finger jointed pine.....the thing that peeved me was the fact that I paid for structural Merbau as stipulated in the contract for the fire rating on the property.
Somebody in AVJ obviously were not doing their job to well.....
I would like to see AVJ come to the party and replace the timber with the correct material, even though it was 12 years ago, or at least compensate me.

We would not recommend you guys to build with them (Sekisui House) and dont do the same mistakes as we did.

Their sales person from Kellyville mentioned and guaranteed that we will have no problem building one of their display house. That is the main reason why we signed contract with AV Jennings at the first place. Turned out we had to have our house size cut and are having issue with double garage.

In addition, to that our Design Assessment application were rejected by Council twice and almost lose the Government first home grant worth...

Having a narrow block was going to develop some challenging issues especially when trying to determine whether two dwellings could be placed upon it. Approximately more than 5 months ago, exactly in June 2012. I went to a AV Jennings showroom with various displays on offer at one of their new developing suburbs in Melbourne as I found that "Sekisui House", the website that I visited had many floor plans that suited narrow blocks to begin with as well as doing custom design work.

After a brief initial meeting with a sales rep, I decided to mo...

Went to hameworld at Kellyville today and looked through many display homes, when we went to the AV Jennings display home a sales rep advised us very rudely that we needed a appointment to view their houses "youre kidding me right" we just walked away and after reading these reviews im glad we did, when a product is reviewed this poorly stay away.

If we were treated this badly at the display homes what will their attitude be once money is exchanged.

AV herds the Australian consumers around like sheep, not leaving the comsumer to deside whats best for themself, eg selecting your own house for the block "stand" in the land home deals
Same fine homes on offer, but not readly available.
No open market in regards to AV land home deals, homes are selected for you in there deals and not diverting from the set deals "crazy".

The worst customer service I have EVER experienced! We put down our deposit in November last year, being told that building would commence on our house in early 2009 (most likely February). We did not receive our contracts until late March and we are still waiting for building to start. 8 months we have been waiting! After being told the site was ready to build on immediately, the only delay was supposed to be some small alterations to the plans we asked for. We have spent that 8 months CONSTANTLY chasing them up, correcting their mistakes and ...

Dealing with AVJ has been the worst experience in my life. It's been a biggest mistake which I am deeply regretting. Please get your delivery dates included in the cortact itself and DO NOT BELIEVE what the sales people tell you...
Great House designs and reasonably priced
The sales people promised to deliver the house on a particular date but it's been 3 months past the date and still no end in sight. On enquiring i'm told it will take another 6-8 weeks. As someone said earlier, the site supervisor is a huge joke. Complaints to national manager level has also yielded no results. Will never ever build with them and will never recommend AVJ to any of my friends in future.

A total nightmare after signing contracts, No customer service you only get phone calls when they want to charge you for variations.Now apparently when you mistakes they have made you are lucky I found slab pegged out in the wrong place twice and they say I'm Lucky because there would be concrete next week,I waited 5 weeks to slab 500mm turned up when plumbers were there and the slab had only been moved 56mm rang customer service nd they said they only moved slab 56mm because water tank wouldn't fit I had no communication at at all anyway that ...

Sales rep at display house was good. Incompetent in-house services such as house project manager who does not seem to have a clue of how the process of building houses or appears to be a simple call centre person managing all states incoming calls. Project team leader never available although seen to be sitting at the desk. Documents not handled and passed on, and if passed on, the next person does seem to look at it and continues with previous mistakes. Huge delays in communication. Customer satisfaction person never ever got back us.
Almost...

From the start until the finish we could not have been happier overall. We were informed about the progress with every stage of the building process. Any work that was not top quality was redone and quickly. No phone calls went unanswered. Nothing was too hard for them.
Our plans were very different to the standard galleria and we created our home the way we wanted. Deleting walls and adding things was no issue (however the admin was a little slow).
We have recommended family to build with AV Jennings, now know as Sekisui House and they ...

I wish I would have come across this website sooner before buying a house and land package with AV Jennings.

I did an inspection of the house prior to settlement laet week and is dissatidied with the workmanship and the quality of the building.

An example of poor quality material used, were the wall, it so thin and easy to break! The wall in wardrobe was broken when the railing for the wardrobe was install, I seriously doubting the stregth of the wardrobe in holding the weight of my clothing!

As the usual procedure, went through the h...

I pity the poor AVJ customer who ever has the misfortune to deal with NSW management. They lie and cheat. Management seem to have forgotten about little things called honesty and customer service. I will never build with them again. I will tell anyone who will listen about dealings with AVJ. I will always recommend prospective customers consider building with anyone else. It's a shame AVJ weren't put out of their misery with the GFC of 2008. /rant
Versatile floorplan.
NSW Sales Management

We started 10 months ago with AVJennings and its been a total nightmare. Started with Kellyville Con artist [name censored] who promises anything just to get you to sign the contract, once signed he just washes his hands away. Then dealing with head office in Baulkham hills is a complete nightmare. The Customer service has absolutely no clue as to whats happening this is headed by a person called [name censored] and he is a biggest con artist as never responds to any calls always goes to his voicemail. I wonder if the Managing Director / CEO of...

Found fault in house, told by NSW office head maintenance bad luck, they don't care after got paid! Tried to hang up on me after abusing me. I said I would ring head office and complain- he said "just try, I am at head office so bad luck they wont do anything.
I tried to complain but he was standing with the receptionist and she wouldn't/couldn't put me through to his boss.
Refused to fix dodgy work.
Rang building authority- they said it's normal sort of work for them and heard it all before.

DODGY! EVERYTHING!

AVJ has built us a fabulous house, which now that we are in are making into a fabulous home. We built just north of Newcastle NSW. Getting the plans right and accurate IS a secret to success. With Client changes, I submitted sketches and pictures to relate what I was talking about and these became useful tools.
We moved walls, extended ensuites, added extra rooms, changed complete kitchen set up, nominated specific PC items to use, added bulkheads, did the Electrical supply to the house (I am elect)The local council had specific drainage requi...