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Reviewer Photos & Videos
Our pool
Had a BR pool installed July. Installation went well. When we had any questions AOL quick to reply. Now just waiting on the weather.
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Very Happy
We've just had a pool installed by Barrier Reef Pools and found them to be so helpful on all aspects, from start to the finish of the job. The team were awesome, we'll love using it for years to come, Thanks Barrier Reef Pools.
I'll be highly recommending you.
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RaulWide Bay-Burnett, QLD
- 2 reviews
Couldn't be happier
We received what was promised, the pool looks great and is a feature in our yard. We use it morning and night. Good stuff
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TimboPerth, WA
- 2 reviews
A fresh water BR pool turned chalky white
I've got a fresh water pool that started turning chalky white 2 years following installation, the pool doesn't use chlorine, only a bag or two of salt every year to increase TDS. After the 3rd year I requested BRP to inspect our pool, during inspection I was told, "Hmm its not our problem you must have put something in the pool water thats turned the gel coat white"
I was told the solution was to frame out the inside of the pool and to remove the water then to apply marine polish and elbow grease. Following a small demonstration by way of add...Read more
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Stacey. WJimboomba
Love, love, love our Barrier Reef Pool
10 years ago we owned our first house and decided to put in a small pool at the side of our house, the Barrier Reef staff were amazing in all the help that they gave us in installing our first pool. Their knowledge and advice was greatly appreciated and we loved our pool. We lived in that house for 8 years and never had a single issue with the pool, it had no fading even after all those years. I think that was due to closely following the care instructions given to us by Barrier Reef. So when built our new home we didn't even consider to look at another brand of pools. It is Barrier Reef all the way for us. Not only is it a great product but great customer service. Thanks Barrier Reef
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Alison HPerth
New pool going swimmingly!
My hubby and I chose to go with BRP as we were impressed with the quality assurance they offered. We can't fault them at all- from the first interaction, to the install, right though to the finished product- their staff are so helpful and professional and we are so pleased with our beautiful pool. Thanks BRP!
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Anne and TonySouth East Queensland, QLD
- 4 reviews
- 4 likes
Highly recommend - Venice 8.5m X 4.5m
We built our New Home in 2017 & after much pondering, opted for a Barrier Reef Pool. From start to end Barrier Reef based at Burpengary & Logan were BRILLIANT to deal with. 1-year on they're still helpful (had issues with the Dolphin Robot) they came within 24-hours & rectified, what more could you ask for.
We would HIGHLY recommend & would certainly use again for the next build.
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AvsPerth
- 2 reviews
Quality Product and Great Service
Barrier Reef Pools installed our pool over two years ago and we just had a minor issue with our pump. I contacted them on monday and the issue was fixed two days later. This is good old fashioned service that very few companies seem to uphold these days. Thanks again Barrier Reef for the excellent after sales service.
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charlie1South East Queensland, QLD
- 2 reviews
Fantastic product
My 3rd fibreglass pool and still the same great product and service. Highly recommended.
Cameron has been fantastic, the install team were complete professionals.
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Thanks barrier reef for another great experience
We have installed 2 pools with brp now and both times were a great experience. Thanks to the whole team for making our back yard something special.
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ChantelMelbourne
Pool gel coat fading and patchy
We installed the billabong fibreglass pool in 2015.
The pool is just over 2 years old and the gel coat is fading. We can now see spray marks and the pool looks patchy and faded. The shell feels chalky and a little rough under the waterline. We opted for infloor cleaning which has kept the pool sparkling. Water chemistry has always been excellent and this is evident with all our water test print-outs from the pool shop. Have contacted the pool installer which has forwarded our email and contact details to barrier reef pools.
Absolutely devasta...Read more
4 comments
As stated above we have already supplied water tests and had the gel coat representative attend our premises .
We take huge offence to your comment about not looking after our pool. Very unprofessiona... Read more
Barrier Reef P.Barrier Reef Pools
Hi Chantel, we apologise for the above comment. The staff member who replied was not aware of your file and they have been spoken to about such a response. We will continue to work with you and the g... Read more
elcoat manufacturer after their site visit to get to the bottom of the issue.Similar opinion? Write a review on ieatwords.com.au!
LesleyKilcoy
Inferior product, poor after-sales support with potential warranty issues.
To anyone thinking of installing a Barrier Reef Pool: Caveat emptor!
Please take note of all the very similar complaints here on this site. More than co-incidence perhaps?
My husband and I had quotes done from both Barrier Reef Pools (BRP) and another manufacturer of a concrete pool, (who had been the maker of the pool in our previous home and which we had been very happy with) before deciding on BRP.
The salesman made the BRP product sound so superior to others and made claims about the end result being level and so on so we decided t...Read more
o go ahead bearing in mind a slightly lesser cost and a quicker total installation time. If we could turn back the clock, we’d show the salesman and BRP the door! The deal included the pool being filled. Sadly some of the water brought in was brown and muddy and totally unacceptable. Once that was rectified (not using our filter-as suggested by BRP!!) and the pool was filled, we were extremely disappointed to see that the pool was not level, but around 25 mm higher at one end. The tilers appeared one day unannounced to do the pool surround. We had a pressure switch swim jet installed. The switch failed one year ago.4 comments
Barrier Reef P.Barrier Reef Pools
Hi Lesley, an email has been sent to yourself and your husband in relation to the above points. As this issue is still being investigated we will not be making any further comment on this site until ... Read more
the investigation is completed. We have been in contact with your husband since the report of the issue and I dispute the point that we have not been a prompt respondent or enthusiast investigator. RegardsHi ???? from Barrier Reef Pools, (you did not leave your name).
Thank you for your reply anyway! I think I will also not make further comment other than say with all due respect, our ideas of prompt... Read more
Barrier Reef P.Barrier Reef Pools
Hi Lesley, we have been in touch with your husband this week and advised where it is up to. I would suggest that you consult with him as he has been accepting of the emails that have been sent to date in relation to the inspection.
Thanks
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BradGosford
Inexperienced and unprofessional
Very disappointed with the NSW office. Their poor product knowledge, lack of manners and inexperience made us change our minds about proceeding with them.
1 comment
Barrier Reef P.Barrier Reef Pools
Hi Brad, we do not like to hear that our independant dealers have not been helpful to any potential customer. If you would like to discuss please feel free to contact the head office on 07 5541 0944 ... Read more
and we can try and assist with your enquiry. ThanksSimilar opinion? Write a review on ieatwords.com.au!
DonnaBrisbane
Excellent value & service
Everything was perfect from the first phone call to hand over - excellent value, always kept up to date, site was left clean and tidy upon handover and would highly recommend.
1 comment
Barrier Reef P.Barrier Reef Pools
Thankyou for your Review Donna, we hope you enjoy you pool for many years to come
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IanNewcastle
- 3 reviews
Awesome service.
Had our pool measured and installed by barrier reef pools. Customer service was great and very reasonably priced. So far so good.
1 comment
Barrier Reef P.Barrier Reef Pools
Thanks for your review Ian, great to hear the team in Newcastle have done a good job
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Awsome team
Couldn't as for a a more professional team from start to finish with our pool.
We are super excited to be able to swim in our pool.
The workmanship is beyond perfect.
Cheers to the Barrier Reef team in Heatherbrae NSW
1 comment
Barrier Reef P.Barrier Reef Pools
Thanks for your review Angela, good to hear the Newcastle team have done an excellent job.
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Thomas
- 4 reviews
- 2 likes
You don't get what you order
Be aware about this company they sell you a nice pool and the lining starts to crack and lift after 2-3 Years and they are not prepared to replace it as "they installed" it properly. Very bad attitude. later on they trie to tell you you should have read to warranty :(
4 comments
Barrier Reef P.Barrier Reef Pools
Hi Thomas as per previous messages and emails we are trying to work through this with you. If you want to have the matter resolved then please contact us to continue the resolution process.
I am still awaiting your results from your court case for the replacement of our pool. It was never our idea to replace the pool. Your company representative suggested this to us. As the pool get older the bubbles get more and more. :(
Barrier Reef P.Barrier Reef Pools
This isn't the platform to be discussing anything confidential. If you would like to continue discussions then you have the contact information. Thankyou
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CathrineBribie Island
- 2 reviews
- Verified customer
Smooth and Professional
On time, great attitude, reassuring, got what we asked for and they went above and beyond to help us with compliance issues. We were worried with such a large purchase but everything ran smoothly and we are extremely happy with our inground pool and Barrier Reef Pools Burpengary. Thankyou very much from Cathrine and Larry, Bellara, QLD.
1 comment
Barrier Reef P.Barrier Reef Pools
Thanks for your review Cathrine, we hope you are enjoying your pool as this weather heats up
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Gelcoat faded and chalky after two years
Pool installation team excellent - pool shell not so. Paid extra for the sparkly gelcoat, that appears to have gone all chalky. The water balance has always been good, took the cover off after winter and the gelcoat is patchy, you can see spray gun marks all over it. Just looks terrible. White chalky edging on three sides of pool near waterline. Just hope it doesn't continue to break down.
1 comment
Barrier Reef P.Barrier Reef Pools
HI John, if you can contact us via [email protected] we can work through this issue with you. Alternatively you can call the head office on 07 5541 0944 and asked to be put through to the war... Read more
ranty department and we will assist. Thanks in advance Barrier Reef PoolsSimilar opinion? Write a review on ieatwords.com.au!
TonyBrisbane
Another depressing Christmas
This is our 4th miserable Christmas looking out at our cracked Barrier Reef pool and no one including the manufacturer or the agent who sold it to us has taken any responsibility. The pool was only 6 or 7 years old when it cracked.
3 comments
Barrier Reef P.Barrier Reef Pools
HI Tony, as per our messages below can you please contact us via [email protected] so that we can look into this issue you have reported.
Thanks in advance
Barrier Reef P.Barrier Reef Pools
Hi Tony, just to keep the thread updated for other people on this site i thought i would note where we are up to. On one of your previous responses (email correspondence) you have stated that you are... Read more
having a structural engineer attend site to review your pool shell. We feel that this would be in your best interest. We have previously advised you to engage a structural engineer so that they can advise you on the installation of your pool shell against Australian Standards.I have spoken to a number of Engineers regarding this cracked pool and my opinion is that there is a clear flaw associated with the pool. Engineers agree that the pool will crack at its weakest point.... Read more
After taking cross section measurements of the pool thickness I have found that measurement along the entire 8 metre crack is consistently less than half the thickness of the edge base of the pool and clearly the pool has cracked along the weak profile section. Whilst you continually wish to blame the installation of the pool I believe the structural integrity of the pool shell has contributed to this failure. Given the interest to this review I have developed a video that I will post on utube to enable other readers to provide me with their opinion on the issue. I still find it mindboggling that the average minimum thickness of a pool shell is 4.2 millimetres and that there aren't minimum thicknesses for the base, walls, corners etc.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sarahasked
Cost of the billabong 4.2 x 2.6?
No answers
Vicki H.asked
What is the Hervey bay address for barrier reef pools....looked everywhere and cannot find an address
1 answer
Barrier Reef P.Barrier Reef Pools
Hi Vicki, you will need to go through Barrier Reef Pools QLD as they service that area. If you have a look on our website you will be able to locate them from there. Any problems please contact head office on 07 5541 0944
Thanks
Marzenelzasked
Hey Bernard
Thanks for your reply, but I’m asking about the actual thickness of the fiberglass pool shell itself, I want to know if there is a difference in the shell thickness between the bottom or base of the pool compared with the kids play area and the spa or are they all the same and if they are not all the same I’d like to know what they all are. Because I think the average thickness is 4.2mm and I just wanted to know in the Brooklyn range which has a spa and a play area if it’s all the same or not and their measurements.
Thanks Marzenelz
No answers
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Barrier Reef P.Barrier Reef Pools
Brp are a very honourable company and unfortunately not every one looks after there pool like they should. if u can supply some form of pool records we will be more that happy to assist you with a warranty.