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Reviews

4.2

67 reviews
5
(48)
4
(5)
3
(0)
2
(5)
1
(9)
  • Value for Money
    4.8 (36)
  • Cleaning & Maintenance
    4.6 (35)
  • Product Quality
    4.8 (37)
  • Return Claim MadeYes (0) · No (35)
  • Warranty Claim MadeYes (2) · No (33)
  • Purchase Type
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Reviewer Photos & Videos

Our pool

published

Had a BR pool installed July. Installation went well. When we had any questions AOL quick to reply. Now just waiting on the weather.



Very Happy

published

We've just had a pool installed by Barrier Reef Pools and found them to be so helpful on all aspects, from start to the finish of the job. The team were awesome, we'll love using it for years to come, Thanks Barrier Reef Pools.
I'll be highly recommending you.

Raul

RaulWide Bay-Burnett, QLD

  • 2 reviews

Couldn't be happier

published

We received what was promised, the pool looks great and is a feature in our yard. We use it morning and night. Good stuff



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Timbo

TimboPerth, WA

  • 2 reviews

A fresh water BR pool turned chalky white

published
Stacey. W

Stacey. WJimboomba

Love, love, love our Barrier Reef Pool

published

10 years ago we owned our first house and decided to put in a small pool at the side of our house, the Barrier Reef staff were amazing in all the help that they gave us in installing our first pool. Their knowledge and advice was greatly appreciated and we loved our pool. We lived in that house for 8 years and never had a single issue with the pool, it had no fading even after all those years. I think that was due to closely following the care instructions given to us by Barrier Reef. So when built our new home we didn't even consider to look at another brand of pools. It is Barrier Reef all the way for us. Not only is it a great product but great customer service. Thanks Barrier Reef

New pool going swimmingly!

published

My hubby and I chose to go with BRP as we were impressed with the quality assurance they offered. We can't fault them at all- from the first interaction, to the install, right though to the finished product- their staff are so helpful and professional and we are so pleased with our beautiful pool. Thanks BRP!

Anne and Tony

Anne and TonySouth East Queensland, QLD

  • 4 reviews
  • 4 likes

Highly recommend - Venice 8.5m X 4.5m

published

We built our New Home in 2017 & after much pondering, opted for a Barrier Reef Pool. From start to end Barrier Reef based at Burpengary & Logan were BRILLIANT to deal with. 1-year on they're still helpful (had issues with the Dolphin Robot) they came within 24-hours & rectified, what more could you ask for.

We would HIGHLY recommend & would certainly use again for the next build.

Avs

AvsPerth

  • 2 reviews

Quality Product and Great Service

published

Barrier Reef Pools installed our pool over two years ago and we just had a minor issue with our pump. I contacted them on monday and the issue was fixed two days later. This is good old fashioned service that very few companies seem to uphold these days. Thanks again Barrier Reef for the excellent after sales service.

charlie1

charlie1South East Queensland, QLD

  • 2 reviews

Fantastic product

published

My 3rd fibreglass pool and still the same great product and service. Highly recommended.
Cameron has been fantastic, the install team were complete professionals.

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Thanks barrier reef for another great experience

published

We have installed 2 pools with brp now and both times were a great experience. Thanks to the whole team for making our back yard something special.

Chantel

ChantelMelbourne

Pool gel coat fading and patchy

published
4 comments
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

Brp are a very honourable company and unfortunately not every one looks after there pool like they should. if u can supply some form of pool records we will be more that happy to assist you with a warranty.

Chantel
Chantel
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools
Lesley

LesleyKilcoy

Inferior product, poor after-sales support with potential warranty issues.

published
4 comments
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools
Lesley
Lesley
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

Hi Lesley, we have been in touch with your husband this week and advised where it is up to. I would suggest that you consult with him as he has been accepting of the emails that have been sent to date in relation to the inspection.
Thanks

Brad

BradGosford

Inexperienced and unprofessional

published

Very disappointed with the NSW office. Their poor product knowledge, lack of manners and inexperience made us change our minds about proceeding with them.

1 comment
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools
Donna

DonnaBrisbane

Excellent value & service

published

Everything was perfect from the first phone call to hand over - excellent value, always kept up to date, site was left clean and tidy upon handover and would highly recommend.

1 comment
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

Thankyou for your Review Donna, we hope you enjoy you pool for many years to come

Ian

IanNewcastle

  • 3 reviews

Awesome service.

published

Had our pool measured and installed by barrier reef pools. Customer service was great and very reasonably priced. So far so good.

1 comment
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

Thanks for your review Ian, great to hear the team in Newcastle have done a good job

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Awsome team

published

Couldn't as for a a more professional team from start to finish with our pool.
We are super excited to be able to swim in our pool.
The workmanship is beyond perfect.
Cheers to the Barrier Reef team in Heatherbrae NSW

1 comment
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

Thanks for your review Angela, good to hear the Newcastle team have done an excellent job.

Thomas

Thomas

  • 4 reviews
  • 2 likes

You don't get what you order

published

Be aware about this company they sell you a nice pool and the lining starts to crack and lift after 2-3 Years and they are not prepared to replace it as "they installed" it properly. Very bad attitude. later on they trie to tell you you should have read to warranty :(

4 comments
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

Hi Thomas as per previous messages and emails we are trying to work through this with you. If you want to have the matter resolved then please contact us to continue the resolution process.

Thomas
Thomas

I am still awaiting your results from your court case for the replacement of our pool. It was never our idea to replace the pool. Your company representative suggested this to us. As the pool get older the bubbles get more and more. :(

Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

This isn't the platform to be discussing anything confidential. If you would like to continue discussions then you have the contact information. Thankyou

Cathrine

CathrineBribie Island

  • 2 reviews
  • Verified customer

Smooth and Professional

published

On time, great attitude, reassuring, got what we asked for and they went above and beyond to help us with compliance issues. We were worried with such a large purchase but everything ran smoothly and we are extremely happy with our inground pool and Barrier Reef Pools Burpengary. Thankyou very much from Cathrine and Larry, Bellara, QLD.

1 comment
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

Thanks for your review Cathrine, we hope you are enjoying your pool as this weather heats up

Gelcoat faded and chalky after two years

published

Pool installation team excellent - pool shell not so. Paid extra for the sparkly gelcoat, that appears to have gone all chalky. The water balance has always been good, took the cover off after winter and the gelcoat is patchy, you can see spray gun marks all over it. Just looks terrible. White chalky edging on three sides of pool near waterline. Just hope it doesn't continue to break down.

1 comment
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools
Tony

TonyBrisbane

Another depressing Christmas

published

This is our 4th miserable Christmas looking out at our cracked Barrier Reef pool and no one including the manufacturer or the agent who sold it to us has taken any responsibility. The pool was only 6 or 7 years old when it cracked.

3 comments
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

HI Tony, as per our messages below can you please contact us via [email protected] so that we can look into this issue you have reported.
Thanks in advance

Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools
Tony
Tony
Page 3 of 4
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Questions & Answers

Sarah

Sarahasked

Cost of the billabong 4.2 x 2.6?

No answers
Vicki H.

Vicki H.asked

What is the Hervey bay address for barrier reef pools....looked everywhere and cannot find an address

1 answer
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

Hi Vicki, you will need to go through Barrier Reef Pools QLD as they service that area. If you have a look on our website you will be able to locate them from there. Any problems please contact head office on 07 5541 0944
Thanks

Marzenelz

Marzenelzasked

Hey Bernard
Thanks for your reply, but I’m asking about the actual thickness of the fiberglass pool shell itself, I want to know if there is a difference in the shell thickness between the bottom or base of the pool compared with the kids play area and the spa or are they all the same and if they are not all the same I’d like to know what they all are. Because I think the average thickness is 4.2mm and I just wanted to know in the Brooklyn range which has a spa and a play area if it’s all the same or not and their measurements.
Thanks Marzenelz

No answers

Get an answer from our members and Barrier Reef Pools representatives

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