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Tricia BMelbourne
- Nunawading
- Verified customer
Honest personal service & a comfy supportive bed to suit my circumstances. Wow!
Our experience with Beds For Backs has been a breath of fresh air. After hearing about the deceitfulness of some mattress manufacturers, I was dreading looking for a new bed. Thankfully I went to Beds For Backs first and Rick has been outstanding - he treated me as a person not a number, and genuinely wants the bed to suit my circumstances. He is a Consultant, not a salesperson. He has looked after my needs and concerns, educated me, answered all my questions, honest and happily looking for solutions to help me. Now that I am aware of it, I ...Read more
am convinced of the B4B ergonomic philosophy - it felt amazing, life changing, when I tried it - my back and neck are straight, no stress, wow! It’s so comfy and supportive and absolute quality. I want a natural/eco bed and found other manufacturers with Eco Latex beds, however they are layers of latex (padding), they don’t have the wonderful support structure B4B have. I want the B4B ergo contour foundational structure with some natural eco latex padding on top and organic cotton cover … so B4B are doing it for me! all affordable and they have gone the extra mile to tell me about the manufacturing process and that the glue is water based and it has made me feel stoked as well as relieved that I can get what I want … and also not be ripped off for it. I trust Rick and his expertise and the team he is working with. It’s wonderful! Absolutely highly recommended.
1 comment
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Great Service from the team at Nunawading Beds for backs
We purchased Products from your Ergo range including the slat system a number of years ago. At the time, we were given instructions in store and sheet of instructions to install the slats. Over the years we were using the product but were not sure if we were using it correctly. A couple of months ago we went back into the store as we had received a refund voucher and spoke to Rick and Kevin. They were both very knowledgeable. Rick provided a personal service and came to the house twice to help us set up the bed slats correctly. He also helped u...Read more
s identify problems with our sleeping posture and pillow for which he provided a simple and effective solution. He also showed us how to adjust the slats to meet our individual needs. This has helped us achieve a more comfortable nights sleep. Thanks1 comment
Wal M.Beds for Backs
Mary thank you for your review it's good to hear we were able to assist you. Our Zero Stress range are a lifetime investment.
Regards Wal Maguire CEO
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We stumbled upon the bed of our dreams.
We purchased our new mattress from Rick at Nunawading who has been a delight to deal with. We were amazed to discover that Beds for Backs could offer a mattress that gave us options. My husband is a hot sleeper and I am a cool sleeper. Rick explained that we could have individual inserts to suit our needs. Our bed duly arrived with my husband's side being much firmer than mine. I was immediately sleeping better however he wasn't sure so Rick came back and changed the density of foam on my husband's side. The fully enclosed waterproofing from th...Read more
e mattress protector ensures that the bed can be altered until the client is happy. My husband is now happier with the new insert. I have had back issues for many years and was having a massage each month and twice monthly visits to a chiropractor. Since having our new mattress I have not needed to visit either practitioner in over 3 months and am pain free. I think the company needs to advertise their made to order mattress more than they do. We only went into their store after visiting other nearby stores so it was such a surprise to learn of the options they offered. Rick has been extremely helpful and obliging and has offered to return if our needs change. His attitude reminded us of an old joke where the salesman said 'we stand by every bed we sell', much to the embarrassment of the young bride to be. I can assure you though Rick is in and out very efficiently.1 comment
Wal M.Beds for Backs
Suzanne what a difference it makes when you can customise a bed to suite 2 people without compromising. Ergonomic beds provide that by their very nature and the service is complimentary.
Regards Wal Maguire CEO
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Love my adjustable bed
Rick Morris is the perfect salesman just couldn't have wished for better service. I really would recommend anyone thinking about an adjustable bed to go to Bed for Backs in Nunawading and to be sure to ask for Rick.
He even came to my house after hours and adjusted the height free of charge. How about that!!!!!!
1 comment
Wal M.Beds for Backs
Audrey thank you for your kind words in relation to our customer service. When anyone purchases an ergonomic bed from us we always follow up with a home visit to ensure the customer is happy.
Regards Wal Maguire CEO
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just a wonderful experiene
The process was so smooth, Rick was professional and helpful. He listened to my problems, confirmed our thoughts and closed the deal quickly and successfully,
1 comment
Wal M.Beds for Backs
Lyn, thank you for your positive comments on our process and consultant, I will personally acknowledge him. We endeavour to listen to peoples needs and guide them in making an informed choice about wh... Read more
at they should have, not just based on price. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
Coping with my Osteo-arthritus
I recently purchased a bed from your store at Nunawading on 27th March, 2017. As I am 73 years old and have Osteo-arthritus, I needed specialist advice, which I received from your Sales Consultant, Rick Morris. I had no doubt as to his sincerity and I am very happy with my ErgoLife bed. I would not hesitate to recommend "Bed for Backs!" to other people suffering with back pain. Josie W
2 comments
Wal M.Beds for Backs
Josie it is important to get the right bed to deal with specific needs. I am pleased we were able to assist and I will personally acknowledge our consultant for you.
Regards Wal Maguire CEO
Thank you. I am now sleeping at least 6 hours a night without waking. I had so many bad nights before buying your bed. It is one of the best decisions I have made.
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Nunawading Kev!
We were needing guidance around 'comfort and support'. I kept opting for the beds offering 'comfort with a pillow top. My husband, Mike, was happy to agree to anything!! Kev was able to help me to 'use' my lower back to think about how I was feeling on each bed we tried. Eventually, I was able to separate my 'head/comfort' feelings from my 'health/lower back' feelings related to the beds we were trying. Mike 'got' what Kev was trying to do in his advice for us. Both my husband and I thoroughly recommend Kev as a most professional/experienced person to assist clients who wish to purchase a suitable bed. Don't think twice to choose your next bed with Kev's advice!
1 comment
Wal M.Beds for Backs
Hi Marg it's good to hear someone thinking about their needs rather than just comfort. Proper support will provide comfort. I will personally acknowledge our consultant who assisted you.
Regards Wal Maguire CEO
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Great bed! Great service!
Chose Beds4 Backs for the new King size mattress & base for our new home. Rick Morris went out of his way to meet our needs re support/ budget/ heat/ partner disturbance. He also adjusted our existing pillows successfully so that we didn't need to incur the cost of new pillows and also visited our home at no charge when we requested higher feet for the bed. The bed is very comfortable & supportive/partner disturbance minimal and we are sleeping well. Very happy with our purchase choice.
1 comment
Wal M.Beds for Backs
Ann, yes it is very important to get all aspects of your bed correct. I will pass on your comments to our Consultant personally.
Regards Wal Maguire CEO
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Service with a smile and at no cost
We bought a Polaris mattress 9 years ago and Rick Morris volunteered to come to our house to look at it to see whether it needed a makeover or a replacement. He turned the mattress over, adjusted the slides and suggested removing a slat and suggested we buy a couple of bolsters. All as good as new he said.He also gave us good advice about choosing pillows on the basis what they need to do rather than their price. All part of the service Rick said.
1 comment
Wal M.Beds for Backs
Hi John, yes our service goes beyond the initial sale and delivery. We pride ourselves on service to our loyal customers like you.
Thank you, Wal Maguire CEO
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Tinamelbourne
Ergolife Beds - so comfortable
fantastic shop service. Kevin from Nunawading was so helpful and informative. He even came out to our place a week later to help us adjust our bed to suit us.
1 comment
Wal M.Beds for Backs
Tina, our Ergolife beds are designed so they can be adjusted to suit your needs and if done right are "so comfortable". Also thanks for letting us know about the good customer service.
Regards Wal Maguire CEO
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- Nunawading
- Verified customer
Disappointing service
We bought a new Bed from Beds for Backs Nunawading. The sales talk hyped the bed up to such a stage, it was hard to meet such high expectations. We have found the high priced bed to be fairly good, but certainly don't think it met the expectation as it was sold to us. The disappointing factor I found is once I had bought the bed, the customer service experience finished. When I went in to pay the deposit, the salesman ([name removed]) was not there. Other salesman [name removed] showed little interest in discussing further questions, and...Read more
was far more interested in trying to talk to other perspective sales as they walked into the door. When we did experience some issues with the bed causing soreness, emails and phone calls were not returned on several occasions for weeks. I in fact am yet to receive a response from [name removed] from the Nunawading store, from an email sent 2 weeks ago. Disappointing!!!1 comment
Wal M.Beds for Backs
Hi Tyson, thank you for your feed back and comments via the private message portal. As stated to you we need to maintain our focus on customer first and we had slipped a little here. I am pleased to h... Read more
ear your mattress is fine and the only issue was the way you were received in-store. Again I thank you for bringing this to my attention and assure you that I am personally retraining the staff concerned, Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
Wonderful and caring service
My name is Rowland and we bought our mattress at Beds for Backs about 6 months ago. I have a disability and experience chronic pain. Rick was helpful to a fault providing options for the mattress and help at home setting things up for me. After some trial and error we chose a full latex mattress which was best for me. I would like to thank Rick and Beds for Backs again and would recommend them to anyone looking for the mattress the best mattress, no matter what problems you may experience.
1 comment
Wal M.Beds for Backs
Rowland, thank you for your review and great remarks in relation to the service you received. I am pleased we could meet your needs.
Regards Wal Maguire CEO
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FrobynMelbourne
I Can Sleep Now
Hubby and I are having very comfortable sleeps now thanks to this new kit.
Rick Morris, our Consultant, was terrific in coming out and setting the kit up for us and also in his explanation of how the kit works. He was so helpful. The first two nights for me were not great but we were able to follow what Rick had told us and my husband made a couple of adjustments on my side of the bed which has resulted in the best and most comfortable sleep I have had in ages. It is now 3 months since we had this kit installed and we love it.
Highly recommend this product and a big thank you to Rick for making it so easy for us.
1 comment
Wal M.Beds for Backs
Frobyn thank you for your review and yes it is necessary to understand how the kit works. As you have found understanding this and putting it into practise has changed your sleeping experience for the better.
Regards Wal Maguire CEO
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Love waking up feeling rested
Went to the nunawading store and served by Kevin. He was awesome to deal with and made us aware for sleeping differences we didn't know we even had. Before I was waking up feeling tired and sore. Now after buying a new mattress I wake up fresh and rested. Thanks Kevin
1 comment
Wal M.Beds for Backs
Pete it is really good to receive positive feedback on how you are sleeping and the assistance given by our staff
Thanks Wal Maguire CEO
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Best decision I ever made
I visited the Nunawading store about 3 months ago to purchase a new mattress. I had done a lot of research on different mattress types beforehand and had gone to many other stores. I tried Bed for Backs after seeing a tv ad, and dealt with Rick instore. He was absolutely fantastic in his product knowledge and customer service and gave me all of the details I needed to make an informed decision without being pushy.
I was back the next day to purchase, received my new bed within the estimated delivery time, and haven't had a single regret since. Most comfortable mattress I tried, with perfect support and cushioning. The only hard part now is leaving bed of a morning!
1 comment
Wal M.Beds for Backs
Abbie pleased to hear your choice was actually that. We strive to give you all the information so that you can make an informed decision.
Thanks for your comments .
Cheers Wal Maguire CEO
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V.S.B. Dial Base King Bed 2 Long King Singles.
Above King bed bought 2009. Initial installation was fine. Since then body changes & back issues have necessitated in contacting Bed4Backs regarding adjusting mattress. Rick Morris has been wonderful in following up any necessary adjustments at no extra charge. His care and attention to one's needs is marvellous & one never feels that one is an imposition. Highly recommend this product with the knowledge that it is a bed for life, & that customer service is second to none. Well done, Rick.
1 comment
Wal M.Beds for Backs
Hi J Guthrie yes our dial bases are for life and can adjust to your changing needs as has happened in this case. Thank you for your kind words and I will pass your comments on to Rick.
Regards Wal Maguire CEO
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Excellence in Customer Service
I would like to firstly thank Kevin from Beds for Backs Nunawading, who had great product knowledge and was most helpful in choosing the right beds for my family. After receiving the beds we felt that one was not long enough for one of my children and it was then that I contacted Alex at Campbellfield Beds for Backs who showed a friendly, courteous and patient manner.
Alex was amazing, a true star in customer service excellence....thank you!! I bombarded him with many questions and many changes as I was unsure as to what was suitable and ...Read more
1 comment
Wal M.Beds for Backs
Mary thank you for your kind words and acknowledgement of how our staff strive to ensure your bed is the right investment.
Regards Wal Maguire
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DanGreater Melbourne (Metropolitan), VIC
- 2 reviews
Awesome customer service and mattresses.
Purchased a queen size spring mattress and a base, and now I can feel the difference between high quality mattress and the rest of products. I have some sort of backache and stiff neck and shoulder but I found the quality of mattress and pillow is really important in addition to type of your job or daily routine positions for any sore and ache. Now I feel lot more better and wake up much more relax with more energy.
Don't forget that you spend around 8 hours of your daily time for sleeping. It is really important for me to get up very energet...Read more
1 comment
Wal M.Beds for Backs
Hi M.E,
Thank you for your kind words and acknowledgement of our mattresses features and good customer service. We pride ourselves on providing the right product to an individuals needs in a professional manner.
Again thank you, Wal Maguire CEO
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Brilliant customer service!
After pointing out a manufacturing fault, Beds for backs replaced our 6 year old mattress for free! I wasn't expecting that! Very happy.
1 comment
Wal M.Beds for Backs
Hi Julie thank you for your feedback on your experience with Beds4Backs. Our warranty and happiness guarantee are real and we honor them above and beyond what is actually out legal obligation. Hope your new mattress serves you will. Wal Maguire CEO
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- Nunawading
- Verified customer
Loving Our New Bed =))))
From the moment we walked into the Nunawading store we were given the most amazing customer service experience from Rick Morris who went above and beyond our expectations. Rick 'THE MATTRESS EVANGELIST' made sure we knew exactly what we were buying and why. I have gone from waking up in debilitating pain to hopping out of bed in NO pain at all. Our new Ergo Posture mattress has changed my life. I have the support right where I need it. Post delivery, Rick visited our home to ensure we had set the mattress up correctly to suit our individual n...Read more
eeds (at no charge) nothing was too much trouble. We purchased a king size mattress which was a challenge to get up our stairs but the delivery guys were brilliant and in no time they had it sorted. Wished we had done this years ago! Thank You Rick for taking the time in guiding us to make the right decision as to what mattress best suited our needs. Sally & Chris Cornwell :)))))1 comment
Wal M.Beds for Backs
Sally we pride ourselves on the process we follow to ensure that our customers can make an informed decision. Followed up with a home visit and a Happiness Guarantee, not matched by any other retailer... Read more
there is no risk in buying from B4B. Thanks Sally regards Wal MaguireSimilar opinion? Write a review on ieatwords.com.au!
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Wal M.Beds for Backs
Tricia I am pleased to hear of your experience at B4B and the excellent outcome. That is what we are all about.
Regards Wal Maguire CEO