Belong Broadband NBN 25/5 (Starter)

Only had the service for a couple of months and the service problems are starting to appear.
The drop-outs are within the industry acceptable standards but are still annoying.
The biggest issue from a user perspective is the buffering when you click on a new page or link. You can easily wait for 40 seconds for a new page to display due to the aggressive buffering used by Belong. This will not show up on a speed test as the speed site has loaded when the test is started but every time you open a new page or link, you will have this annoying 30-40 sec delay before the page is displayed. Easy to test but Belong deny they do buffering on pages and links.
I would not use Belong if you are likely to be ticked off at these buffering delays.

When I chose Belong NBN, it was among the cheapest in the market. But there are reasons for that. If you lost connection to internet, you won't be able to fix it yourself with their Q&A. And you don't have a phone number to call nor live chat support. They just let you drop them a message and wait for their call at their convenience. I waited 2 days for them to call me and I still couldn't get my internet back. I just give up and switch to other provider with 4G backup. If you work at home and require internet connection, think twice before choosing them.

Good until you run into a issue.
Impossible to get a hold of.
My father went to change his monthly direct debit card information and we couldn’t find how to do this. We had 3 other separate people to help us. We couldn’t see the option. Tried sending messages for them to call us, tried calling them. No one from belong can help.We just wanted to pay our bill.
We end up getting disconnected 10 days later for failed payment. After 2 weeks they finally contact us to let us know our email address is wrong and will take 24 hrs to rectify ( even thou...

I’ve been with Belong for 6 years - even using them when I moved interstate from VIC to NSW.
My internet stopped working one day and when I tried to call the usual number I got a pre-recorded message telling me they deal with everything online.
Truly SH*T customer service - what a way to stick it to loyal customers.
Will be moving to an internet provider that actually cares about customers and wants to communicate with them!

My internet and phone not working for 5 days sent 4 requests no reply hopeless require phone for work want to cancel need belong to release the landline number can’t get a reply from requests I have sent

I have never been set up so quickly with a new provider. I have signed up online 3 days ago and I am already connected to the network. There was a little hick-up : I lost my current connection for 2 days because I have been connected to the Belong broadband network very early, but I have contacted the Customer care team and they have fixed the issue and sent the modem over within 48h (including public holiday). Internet speed is as promised.
Good job guys :)

The nbn provider is fine until something goes wrong and you need to contact them. There is no actual phone number you can call, only a messaging system. I've been waiting for 2 days, and I still have no internet. I would not recommend at all, I will be cancelling with them. Not a quality provider.

Fast no drop outs very reliable good customer service all round for mobile and NBN HAPPY to get friends to join too as soon as they can happy days bye

Lots of issues setting up and then transferring a service. No replies from customer service via email, because you can’t contact them via phone. Switched providers and had problem resolved immediately.

Really way too easy!!!!!Always use my phone a lot. I have sold my home and bought a new one and have been online alot so I Needed to top up

Firstly, they happily took our extra money knowing full well we could only achieve maximum 25mbps as we are FTTN… anyway once we knew this and things were working, no problems. Good connection MOST of the time. But on those times where there is an issue, good luck trying to get ANY support. They have no live chat, and they have no phone number. All you can do is send them a message online and wait for them to call you. If you happen to miss their call, you have to send another message and wait again for them to call you. “We’ll contact you with...

Support is slow but they solved the problem.
Should think about making a customer service support phone line to help with all complaints.

Waited than longer when I raised a support request.
Most effective way is 2 way conversation.

Good service I should be able to speak directly to belong service I expirence sometimes I think I should have unlimited service due to being a good customer, I should just have unlimited data

I’ve had a positive experience with Belong. I was unsure about not being able to call for assistance if there’s an outage, but the couple of times it’s happened I’ve sent a message over FB messenger and had a reply quite soon after advising the issue (due to unexpected maintenance works in area). The guy Kevin then followed up a couple of days later to check everything was ok. Great service.

I decided I needed Wi-Fi, I did my research, I picked Belong, and within a few days my modem arrived, and in no time at all with no difficulty it was up and running. Haven't had an issue yet, and seems to be one of the best value for money options out there