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Belong Broadband NBN 25 (Starter) Questions & Answers
2 questions from our users
nette.fletch123asked
Hi,
Our internet has been extremely slow for over a week and we cannot work from home which we have been forced to do. Belong reports there is no outage in our area.
Why can this not be fixed? We understand that there are workers affected by covid 19 but we cannot get any access to belong either online or by mobile phone which is causing much stress and the onset of renewed medical problems which is frightening.
We just want our internet speeds back to normal or we will lose our jobs as we cannot even contact our bosses at work.
Please please sort this problem for us as our health is suffering and as we are in our 60's we are very anxious and worried we will both lose our jobs which we simply cannot afford.
Please get back to us as soon as you possibly can. We are desperate to get our internet working effectively again.
Thanking you,
Kind regards
Jeanette F.
3 answers
I had a similar problem. I just upgraded my plan to the premium evening speeds and all is fixed!
After discussing which pack would best suit our needs, we were advised by Belong that the starter pack was more than adequate for our needs and has been working fine for the last 5 months up until recently when the speed has dropped to almost non usable.
We are not sharing usage with anyone else and only one of us ever uses the internet at any one time usually just for surfing the net or emails.
We are paying for a service which no longer provides the service it had been providing and unfortunately we are not in a financial position to be able to upgrade to the premium service and have been advised we should not be forced to upgrade to the premium package to have our speed reinforced.
We trust Belong will correct this problem as speedily as possible without feeling like we're being held to ransom and pressured to pay for a premium package we can ill afford.
BelongBelong
Hi Nette. We know that a solid home internet connection is more important now than ever. We don't expect customers to need to upgrade their plans in order to get the same service they were getting before either.
Please, contact us here: https://www.belong.com.au/support so we can follow up and get on this ASAP.
We’re working really hard & we’ll reply as soon as we can. Take care. -Taylor
Clemasked
Hi, we recently signed up to belong nbn, previously no nbn in household, got modem and NBN technician to set up, but Belong hasnt "activated" to the nbn to us, grateful if Belong Team can do so soon please.
Any one with this same problem? hopefully Belong are still able to do NBN activations whilst they working remotely on a skeleton crew.
1 answer
BelongBelong
G'day, Clem. Sometimes orders get stuck with nbn and fail to activate, which is a complete pain in the posterior! If you can send us a message here: https://m.me/BelongAU with your details, we'll look you up and see if we can get your service activated ASAP. -Dave
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