Old - drip tray grill is better, group o-ring lasted 6 years, unit lasted 10 years - didn’t even think about it - just bought the new one right away. Kept the old group handle and now I grind while brewing!!!
New - separate hot water is good, brew cycle is better, first group o-ring lasted only 6 months, bean hopper design is better

Purchased this machine because whilst we are all home isolated we were really missing good quality coffee. The machine is awesome, it produces great espresso with a good crema and is so easy to use. We bought it based on recommendations from friends who had the same machine for years and loved it. The machine is so easy to use and clean. We are two weeks in now and have no regrets at all. If you want something that will produce a great quality coffee at home that is easy to use, this machine is what you are looking for.

We have had Breville Barista Express since June 2018. Unfortunately, the first machine we brought home was faulty and needed to replaced. It was replaced immediately by the The Good Guys though.
The second machine has been excellent. Quality of taste and temperature are always great. Never missed a beat! It is very easy to use and clean. It isn’t highly complicated which when you just need your coffee in the morning, is a real benefit. Cleaning out the drip tray only needs to be don’t periodically, but it lets you know when it needs emptying with a floating indicator.
It makes amazing coffee so it good value for money, especially if the alternative is buying coffee at a retailer. Highly recommend.

It’s an amazing product! Had it for 3 years now and never had any faults, now we can have our favourite coffee without having to travel everyday. It’s the best!

We use this machine almost every day for more than 3 years already and very satisfied with the quality of coffee. We bought it based on recommendations from our friends who has the same machine for more than 8 years and we never regret our decision.

18 months in and going strong! We make a minimum of 4 coffees a day with the machine and it hasn't skipped a beat! Initially getting the grind setting was a bit fiddly but once right we haven't had any issues!

I love this machine. It takes a while to get it setup but once you do it's delicious every time. The only criticism in the plastic on top. I feel it would be a bit classier with metal, but it is very sturdy. Foolproof coffee every time.

Have been using this machine for over six months - quality of coffee made by this machine far more dependent on quality beans than it is on machine itself - overall great value for money - best kitchen appliance I have bought

This machine makes great coffee when it works.
It is just over 2 years old. I would’ve thought for the money spent it would last longer.
We returned it to the Good Guys twice to be fixed and I wish they gave us a refund.

I called breville and was advised it was out of warranty.

Took it to the local repair place and after spending $100 have been told it needs a major repair.

Our friend have a similar machine and theirs hadn’t skipped a beat.

I should have purchased the extended warranty but read the reviews and thought I was buying a quality product.

great machine makes perfect coffee the way you like it and keeps it all in memory till next time you switch it on. Also easy to clean and very cheap to run and upkeep never had an issue grinds its own beans brilliant love it

Purchased this product based on reviews and I was not disappointed.
10/10. Great price and better tasting coffee than coffee shops.
My in-laws spent thousands on their coffee machine and this produces better tasting coffee and is easier to use.

the coffee produced by the machine has a nice taste, the espresso shots are shorter than a normal machine but are still what you want. a good buy and would recommend

Disappointed with this product, we have been using this coffee machine for less than 2 months, the one/two auto cup is not working properly anymore. Had to call the customer service, some trouble shooting over the phone which did not work. We have been told we need to take the machine to their service agent in seven hills. Service agent told us it took at least 10 working days to repair it. If it’s going to be repaired, waste of time and money.

In December 2022 I purchased our second Breville Barista Express coffee machine. Overall we are really satisfied with the quality of the coffee machine. We initially experienced some difficulty with the water/ steam knob which resulted in some initial difficulties with Breville with regard to customer service and claiming under the warranty, however these issues have since been resolved. The quality of the coffee produced by the machine is of a high standard, and highly customisable to taste. The only disadvantage to the machine is how noisy it is. We live in an apartment, and so am very mindful of using the machine before 7am as it is very loud and sends vibrations through the bench.

Have had mine about two years. Right away the frother was leaking water but meant I had to return it to my place of purchase which was in Melbourne, I live in Sydney (thanks Breville), so I've never used it. I struggled all this time to get a great cup of coffee despite adjusting all options continually, it was hit or miss. About 4 months ago the one/two cup auto fill was cutting out. So now I just hold that button to get it to stay on and control the amount of coffee into the cup. It now makes a consistent great cup of coffee now that I'm in control of the flow. Have to laugh but thats the truth.

Had never owned a coffee machine previously but finally bit the bullet! Was in the process of creating the perfect coffee when after 2 months the water flow for the extraction process ceased to turn off. Under warranty, Breville had the machine picked up, repaired and returned to me within a week...thanks Breville...first class response & first class service. Love the machine, makes a perfect coffee and couldn't be happier with it.

I’ve never paid this much for a coffee machine, but based on the taste of the coffee, it’s worth it. Better than lesser quality machines and better than the industrial Nespresso machine at my work place. Creamy and full bodied. Easy to use and the built in grinder is handy

I purchased the machine in December 2018 and I absolutely love it. It hasn't missed a beat and makes delicious coffee. It is well worth cleaning it regularly but it is easy to do. Highly recommend this product. There are good YouTube videos on how to use it too.

For many years we held out on getting an espresso machine as they all came up very short. The real barista always made much better coffee than any of those home machines. Finally we found this machine at with good reviews and a reasonable price tag. We are super happy. The coffee is really good, the consistency is good enough so that with the same beans I never have to change the settings and so far a year in and after taking it camping where it tumbled to the ground in a storm, the machine has not skipped a beat. Very happy and rarely need to get barista made coffee on the way to work any more! The next level up in quality will come with a price tag that is at least double. The one I 'really' wanted was 6 times the price :D

- Best espresso machine Ive owned
- Amazing price for amazing coffee
- could not recommend highly enough
- Steam wand makes perfect foam
- Coffee temperature perfect with easy adjustment
- Easy to use
- Easy to clean
- Better coffee than a barista