Budget Direct Travel Insurance (page 2 of 20)

although prices were the cheapest, there is not enough support for enquiries during the trip. Our flight was cancelled due to a mechanical problem and we called the emergency hotline for advice on any claims possible. However someone who picked up said today was a sunday and we will need to speak to someone the day after for proper advice. It is just not reasonable that we have to wait till a week day for an answer when something like this happens. I will not buy again, even though it's one of the cheapest options, it's simply not worth it when something happens. Pick a company which has reliable 24/7 customer assistance!

Should have gone elsewhere.
After purchasing the insurance for a long around the world trip. The insurance policy said only US. Rang to complain, to be told an IT issue and it'll be fine. Glad I insisted they reissue it with the countries explicitly outlined.
Unsurprisingly, lodged a car excess claim and was denied as it was outside the US.
Sent the revised insurance certificate I had to insist on.
Then told breached the terms and conditions for a hire company I did not use.
I have sent off to their Independent Dispute Resolution team. We'll see whether or not I'll have to higher up.

Beware when taking out fully comprehensive insurance with Budget Direct. I put in a claim for missing a flight because of a three hour delay and wont cover the cost of purchasing new flights

It looks good when you first see their comprehensive travel insurance, but you will very quickly change your mind once you file a claim. They use every trick in book to delay your claim and it covers almost nothing. They make their own rules as they go along.

Yes its in the fine print but a 24 hour delay in my flight and only just being able to make a wedding with a three year old is not good enough to trigger insurance to help us. Just a waste of money

The lady on the phone of budget insurance was do helpful, friendly and patient, highly recommend
Will be using budget insurance definitely again and also recommending them
Excellent value and very easy to set up

Great value at a very good rate for comprehensive insurance, very prompt service as it was the first time user.
Will definitely use in future and broadcast to friends, thank you.

Hi this is the first time I've booked travel insurance with you. Very good rates and easy to understand. Made booking with you a breeze.
Luckly I didn't need to do a claim.

Goog all round policy easy to understand hopefully easy to claim if something goes wrong. Had all the inclusions that I need and none of the stuff that I would otherwise pay for and don't need

12months cover. Each country in that time should not be extra. The point of an annual Multitrip policy is that you're covered anywhere in the world for that 12 months.

If I could upload my text exchange with a friend, I would!! I had a swear word because it was so simple. This was so quick and easy and exceeded my expectations. And $400 cheaper than my other quote.

The policy represented good value and was easy to secure. Whilst no claims were necessary it was reassuring to know that we were covered in the event of an emergency

Good value and cheapest when comparing all required cover aspects. Will only be used in December. Has not yet been necessary to make any claims and hopefully none will be.

Never used before would check them out again next time I travel- seemed to fit in with my plans just right- easy to load up online and pay for the cover

I was considering getting a Budget Direct domestic insurance policy so I decided to check on what proportion of claims had satisfactory results. All insurance companies are happy to make it easy for you to pay them but some are quite reluctant to pay on claims.
So I counted the positive and negative results of travel claims recorded on Product Review by Budget Direct policy holders. 21 had positive results and 65 negative results.
Go figure your chances of a happy outcome if you have to make a claim. I am looking for another insurer.