From April 2022, Burbank is offering 1 in every 5 reviews the chance to win a $200 Prezzee Gift Card. Reviewers that had their review published during these months may have received this incentive. Previous incentives include: June until September 2018, 1 in 5 reviewers may have won a $250 Eftpos Gift Card and October 2018 until March 2022 the possibility to win a $200 Eftpos Gift card.
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Burbank SA (page 2 of 2)
Reviewer Photos & Videos
AJTDVClovelly park
- 2 reviews
- SA
- Verified customer
Wonderful service so far - cant wait to see the final product!
We have been delighted by the service provided by Burbank homes so far.
We started this journey researching many builders and looking at countless display homes and plans but Burbank stood out as a front-runner from the start. The floor plan of the Woodford is exceptional and with a few minor changes we are well on our way to building a home that surpasses our expectations.
However, the best part of this experience so far has been dealing with Ellen. It is rare to find such exceptional service these days - Ellen is just amazing. She made us...Read more
1 comment
Similar opinion? Write a review on ieatwords.com.au!
- SA
- Verified customer
What a great start!
As a first home builder, and not knowing what to expect thought out this journey i couldn't be any happier that i stumbled across Burbank!
Before i found Burbank, i had been around and gotten a few quotes from other builders, but no other New Homes Consultant made me feel as comfortable as Ellen did! Being young i felt like all other consultants either didn't take me serious or pressured me to want more than i really wanted.
Besides Ellen, the other reason why i choose to build with Burbank was the Selections! Once i found out that i wou...Read more
ld get to sit down and choose my selections with the same person that had also styled and designed their display homes, to me i was 100% sold. It was always a concern of mine that i wouldn't end up being 100% happy with the end result of my build, But once i sat down with Cherie i was over the moon! Over all the support the Burbank has offered me, has been just want i needed, and I'm so excited for the rest my building experience with them!1 comment
Burbank H.Burbank
Hi Erin,
Thank you for taking the time to post this glowing review! ... Read more
We’re thrilled to hear that building your first home with Burbank has been such a great experience so far and are pleased your day with Cherie at the Edge Selection Studio went smoothly and that you are enjoying your open communication with Ellen – we will certainly pass your feedback on to both of them. Best of luck with the rest of your build – we trust that the team will do an fabulous job in creating your dream home. Regards, The Burbank teamSimilar opinion? Write a review on ieatwords.com.au!
Other Home Builders
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4.7(812)JTGAdelaide
- SA
- Verified customer
Great company to deal with from plans to build!
I just want to say that Olivia, Luke, Cherie & all the team at Burbank are great to work with. We have recently finished building our home in Parafield Gardens and all the way through the process I have had up to date phone calls and correspondence from the team which made building our new home no hassle at all! I would highly recommend them to all!
1 comment
Burbank H.Burbank
Hi JTG,
What a fabulous review! ... Read more
Thanks for taking the time to provide your feedback- we will pass on your kind words to the team who will be thrilled to hear you’ve had such an ace experience! All the best in your new home, The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Burbank SA compares to other Home Builders
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TeddiesAdelaide
- SA
- Verified customer
Excellent Job
We had a great building experience with Burbank SA. We had our home finished in October and the final product was upto our expectation. Each and every staff we have come across were highly professional and guided us throughout the whole process .We were reassured at the start of the job as there was delay with the timber delivery but Burbank managed to finish the job in time. We are very thankful to Danny, Peter, Hamish, Cherie, Lauren and Catherine for all their hard work and support. We would certainly recommend Burbank to our friends and col...Read more
leagues. One of our friends had already built a house with Burbank as per our recommendation and they are happy as well as the job was completed 2 months prior to the finish date. Good work team. Keep it up!1 comment
Burbank H.Burbank
Really rapt to hear this, Teddies! Thank you for taking the time to write.
All the best to you in your new home.... Read more
The Burbank Team.Similar opinion? Write a review on ieatwords.com.au!
- SA
- Verified customer
Great so far
The first builder we visited had a dodgy salesman and low quality cheap houses. Burbank was one of the builders recommended to us by our mortgage broker. After visiting one of the others I went to the Burbank display homes at Seaford Vista.
There I met Ellen who was very friendly and helped a lot with working out what would fit on our chosen block within the guidelines and within our budget. I went back to Ellen a few days later with my partner and the process began from there. I would highly recommend going to see Ellen if you are planning o...Read more
1 comment
Burbank H.Burbank
Hello P.C,
What a wonderful journey you have had with Burbank.... Read more
We will pass on your feedback to the both Ellen, Cherie and Lauren. We wish you all the happiness living in your Burbank home. Hopefully next year comes around quickly for you! Kind Regards, The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
PsquaredAdelaide
- 2 reviews
- SA
- Verified customer
A great team at Burbank Homes SA
After considerable contemplation, we decided to build a new home, choosing Burbank Homes SA as the builder. The Lockley (previously known as the Carlina 1830), stood out for us with it's 4 large bedrooms, 2 bathrooms, cloak room, butler's pantry, double garage and very generous rumpus room. There is so much to love about the floor plan.
So far the building experience has been relatively stress free. At every step, the Burbank SA team have been very helpful. From the new home consultant, sales manager, colour selections, project coordinato...Read more
r, through to the building supervisor, everyone has been personable, very professional and accommodating to our needs. Obviously no project of this scale can be completely perfect. Prior to the selections stage we created a folder of colour schemes, tiles, tapware, doors, etc. During selections, we found that many colour and option choices were not available, meaning that we had spent months agonising on decisions which had to be altered at short notice. We feel that the selection experience could have been easier and less stressful if we had been aware of the limitations and had been given a comprehensive list of selection options (with pricing) several weeks prior. Also, it is a pity that Burbank SA do not offer a computerised visualiser, which could greatly assist seeing how choices made would alter the appearance of the house. We are enjoying seeing our new home emerge and hope it will be at "lock up" before Christmas.1 comment
Burbank H.Burbank
Hi Psquared,
We are thrilled to receive your 5 star review.... Read more
Great to hear we could accommodate to your needs. We do apologise for your experience with the colour selection, we will take your advice on board regarding computerised visualiser. We hope you will enjoy living in your Burbank dream home. Regards, The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
- SA
- Verified customer
Consultants - Fantastic
we've just started our build with Burbank, but so far staff have been brilliant
• Chris Roberts/New Home Consultant - Sadly I’ve heard Chris has now left, which is such a shame, because certainly knows his stuff! To be honest Chris got us over the line with Burbank (we had a couple of Consultants before him, and where starting to think at looking at other builders). However Chris restored our faith in Burbank and reminded us why we chose them as the preferred builder to begin with. Chris has fantastic knowledge of the building process from st...Read more
1 comment
Burbank H.Burbank
Hi Mar,
We are so pleased to hear about your experience with Burbank.... Read more
We will be sure to pass on all your feedback. We are lucky to be apart of this journey with you. Regards, The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
- SA
- Verified customer
Customer service
When we first discovered Burbank it was when we visited their display homes. The customer service was excellent, we were given a warm welcome and treated very kindly by all staff especially by our new home consultant, Mark Spratt. He was giving excellent service by doing whatever he can to satisfy us and our experience with the company. He made this process run much more smoothly and non-stressful for us. He was always able to answer any our questions and was very helpful during the process of planning and designing our house. We've definitely recommend this company to our family, friends etc.
1 comment
Burbank H.Burbank
Hi Damir,
Sounds like Mark has made a lasting impression. I will pass on your feedback to Mark and the team.... Read more
We are happy to hear of the non-stressful and smooth experience you had whilst building with Burbank. We hope your home is everything you wished and more. Regards, The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
Other Home Builders
- SA
- Verified customer
Burbank make design dreams come true!!!
Where do I even begin! Earlier this year, my partner and I, as first home buyers were super excited to finally have secured some land and began looking for builders to build our dream home. We were lured in by one of SA's main builders who had cheaper prices and overwhelming promises (we were naive first home buyers who needed to stick to a budget). As soon as things started to get going, things started rolling downhill. To keep this short, as this review is about our satisfaction with Burbank, we were met with so many obstacles before we even ...Read more
considered lodging our plans to council. Our salesperson (name removed) miscalculated our home and lost the company over $20,000. This is when they became deceitful and tried to recoup their losses in any way possible. First there was the footings, $15,989 more expensive than Burbank's. Small additions like a wall niche were quoted at $4,700 whereas we have been charged $300 by Burbank. Invoices were sent to us via the mail with two different prices. The cheaper price was labelled to be retained by the customer and the more expensive price was to be signed, witnessed and sent back to the builder. This happened on multiple invoices and multiple occasions. My opinion? They thought we were first home buyers who didn't read, didn't know what they were doing and were out to be manipulated in any way possible. When challenged on this I was belittled by multiple staff and told that 'People are human and we all make mistakes, we don't harp on about your mistakes, so please don't harp on about ours'. I was shocked, angry and upset that we had even considered building with such an unprofessional company. We began to realise that any dream ideas we had for our home were met with disgruntled attitude, often told '(Name of company) aren't a custom builder.' The last straw for us was when we were told we could get our floor tiling done after handover. This agreement was all organised via email and I saved email after email to ensure we had a chain of evidence. This was great for us, we found the tiles we liked at a discounted price, bought them that weekend and were told the following Monday that management had rejected this and we needed to get our tiles through them. They were charging us upwards of 70% of the price we had payed on the weekend for the materials alone. Obviously having a written record of conversation or agreement means nothing and this caused us to make the decision to leave the builder and lose our deposit. Not one phone call was made to us or an opportunity given for us to share our concerns. No one would listen. No one would take us seriously because we were first home buyers who knew nothing better. This ended up being one of the best decisions my partner and I have made. This is where Burbank came along. My partner and I were extremely disappointed, we were just about to make it to council and we had to begin all over again. Our dream of building or new home was once again set back and we were extremely frustrated. Walking through the St Clair, SA display village my partner popped into Burbank to have a look at the house and got talking with the sales consultant Jessica Coot. We never considered building with a company like Burbank, or a company we considered from the outside to be more expensive than the four or five main builders offered in SA. That afternoon, we provided Jess with our previous plans and explained how we wanted to alter them to design our dream home. My partner spent that afternoon with Jess who basically cleared her schedule to get the design sent to draftees and to draw up an initial quote and that weekend we signed with Burbank, three whole days after going there desperate to find a builder who would just listen. An entire three months later and we are over the moon with the service. Jess and the team working with her are absolutely fantastic. Words cannot describe the experience we have had. We had issues with our block being subdivided, long and narrow. Not a problem for Jess and her team who often worked tirelessly to overcome any challenge big and small. We are constantly kept updated by Jess and I don't think there has been a time where I've had to contact her to ask how something is progressing, because we've always been notified. We have been given options, allowed to change our minds over and over and made to feel like we aren't being an absolute hassle to the employees of Burbank. This has made us so happy to spend every hard working cent with Burbank. Our build has been passed through employees at the various stages and at each stage we have been met with kind, respectful and professional individuals who truly take pride in the service they deliver. Yes we have spent more on this build. But the inclusions are incredible! We planned on spending upwards of $15,000 with (Name of prominent SA builder) just to upgrade to the standard inclusions provided by Burbank. Do I need to say anymore? We bought the highest promo offered on the house during the month we signed and were guided by the colour selections consultant Cherie, to include items that would improve the value of our house. We were given guidance and not made to feel stupid. I've never built a house before, I don't know everything and Burbank were there to make us feel so much better and they never made us feel stupid. I truly thank Jessica Ciotti and the team at Burbank South Australia for their efforts with helping us to plan, design and hopefully soon build our dream home with Burbank. I encourage anyone who is unhappy with their current builder to go have a chat with them. Three months ago we thought we were stuck building a house we didn't really like with a builder who didn't really appreciate us. I never would have thought I would feel this satisfied with a company's service. GO BURBANK !1 comment
Burbank H.Burbank
Hi Brydie,
We cant tell you how beautiful it is to read of how Burbank turned your home journey around!!... Read more
We couldn't be happier to accommodate everything you wanted. Enjoy living in your dream home. Regards, The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Burbank SA compares to other Home Builders
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RickyAdelaide
- SA
- Verified customer
Excellent design. This is what we wanted...
An excellent designer home. Such an amazing experience building with Burbank. So far all of the staffs I dealt with were so much supportive throughout the process. Had no hassles with any administrative works. The colour selection team was so helpful. Apart from a few delays in the transition time of the old supervisor to new supervisor, it's a very good flow so far. Thanks to Peter Warren the site supervisor for his excellent skills, understanding and fulfilling customer requirements. Looking forward for the finishing stage and the quality Burbank will deliver. Eagerly waiting for the keys of my dream home.
1 comment
Burbank H.Burbank
Hello Ricky,
This is amazing to read!! We're thrilled that Peter has contributed in such a positive way to your Burbank experience and we're looking forward to handing over your new home. ... Read more
Kind regards, Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
AnandSydney
- SA
- Verified customer
GREAT SERVICE...
I am in touch with Umesh Nagasandra, New Home Consultant from Burbank Adelaide, who got clear idea about Investment properties, wealth of information about House construction as well as knowledge of the product what he is selling. I got a complete full turnkey package from Burbank and was happy to put deposit and happy to have Town house in Blake crossing . We will be settling the land in Oct and our house will be built soon after. We have peace of mind at this stage, as we have done all the paper work, and it was smooth process so far. I strongly recommend Umesh & Burbank to any investors in South Australia for them to buy their Investment property in Adelaide.
1 comment
Burbank H.Burbank
Hello Anand,
We're loving that your file has progressed so smoothly and that Umesh has been so helpful. Please do keep us posted as your build progresses. ... Read more
Kind regards, Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
SandipAdelaide
- SA
- Verified customer
Great Service
I am very happy with very good professional service provided by Burbank staff during the building and settlement process. The staff at the display home and in the office were always helpful and accessible all the time. I have noticed good workmanship through out the construction phase and finished building is looking nice.
I would recommend to others as well.
1 comment
Burbank H.Burbank
Hello Sandip,
Thank-you for sharing your experience about our South Australian team. We're very pleased to read that your Burbank journey been so positive and we hope you and your family create many wonderful memories in your new home. ... Read more
Kind regards, Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
- SA
- Verified customer
Terrible product and service
Terrible build quality. I had used Sekisui on a number of occasions previously and Burbank who took us over as a client for continuing same builds when Sekisui left SA guaranteed we would get same quality, same trades and same suppliers that we had been happy with previously. This was not the case. Although paying the same price, everything was inferior. Cheaper kitchen and cheaper windows to name a few. Selections were changed without prior consultations due to the fact the all new suppliers couldn't match our selections. When we found out abo...Read more
ut this our onsite supervisor who contacted us once despite trying to contact numerous time stated, "bad luck and we were going to get screwed." his words and he was apologetic but states he was trying to get away from Burbank and was quiting due to their cheaper builds and change of suppliers and squeezing trades to the point of low quality output. Burbank were all about cost cutting at the expense of the customer. Our build was his last with Burbank and obviously our last builds with them. We spoke once to the manager of SA for Burbank and he apologised too about S.A. Burbank stating they were very unorganised at present with no structure or stability in staff at present and that we were stuck in a transitional period. There was no help in rectifying any grievances we had with responses to specific issues either being denied or continually delayed in hope of tiring us placating us with time. In short. Very poor build quality, especially in comparison to a good build quality for exactly the same houses previously built with Sekisui for less a price.as Poorly managed, if managed at all. Build time 3 months late. Poor customer service with almost no service whatsoever.1 comment
Burbank H.Burbank
Hello Dale,
As per our previous correspondence, we're sorry to read of your experience and we apologise about the inconvenience caused as part of the transition. If you would like to discuss your bui... Read more
ld with a member of our team we ask that you please e-mail your job number, street address and best contact details to [email protected].Similar opinion? Write a review on ieatwords.com.au!
TanAdelaide
- SA
- Verified customer
No issues so far!
So after having a hellish first stage through Rendition, we decided to throw away the money we had already paid, and change builders. Luckily, we hadn't even gotten to the contract signing part. After spending what felt like a million hours going through the St Clair village, we met Chris at the Burbank house. Chris was BRILLIANT. We wanted to change the design from what was in the village and amend a Vic design. I had spent time playing on the Victorian version of then website (great idea allowing people to make changes on the web!). We ...Read more
removed walls, added balconies, changed room sizes and wanted some very specific things included. Chris went out of his way to help us with this. The pictures looked GREAT. We then had the part we were dreading - pricing. We were pleasantly surprised when the quote we got back was very close to the "spitballing" estimate we were given by Chris. Council and developer approval was a pain, but not through any fault of Burbank. Next thing we knew, the slab was poured. Then the skies opened up and winter hit Adelaide HARD. Even with all of that, we are only 2 weeks behind schedule, and I am really happy with what is coming together. My Client Relations person, Catherine is SUPER HELPFUL, and has no problems when I ask some pretty random questions. We only live 5 minutes from the build site, so we are visiting weekly. Any issues we think we see, I email her and she gets back to me promptly. And realistically, none of my issues have been issues after all! Am really hopeful the end product looks as good as I think it will, and that the quality will reflect what I have seen in the display homes. And, hopefully, will be in the place by Mid October! Im such a happy camper right now!1 comment
Burbank H.Burbank
Hello Tan,
We're thrilled that you've had such a wonderful experience with Burbank. Thank-you for sharing your review with us, we'll be sure to pass your feedback to Chris and Catherine. Please keep us posted as your build progresses.... Read more
Kind Regards, Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
AndyAdelaide
- SA
- Verified customer
Great house
We would like to thank all the people at Burbank Homes involved in the building of our new house from Chris at the start, selections with Cherie, customer support from Alison, Adrian & Catherine and Rob the building supervisor who oversaw the construction. It is a pleasure driving up our street and into the driveway of our new house, the best house on the street.
1 comment
Burbank H.Burbank
Hi Andy,
This is what we love to hear. Thank-you for taking the time to share your review, we will pass your wonderful feedback onto Chris, Cherie, Alison, Adrian, Catherine and Rob. We hope your n... Read more
ew Burbank home brings you much happiness for many years to come.Similar opinion? Write a review on ieatwords.com.au!
Find out how Burbank SA compares to other Home Builders
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Questions & Answers
RAMANDEEP M.asked
Burbank representative took my initial deposit but now refusing to give back .we cancel to proceed with Burbank, every step is increasing the price.do not recommend them . They are a big cheaters, estimate the price then it will double up until you reach your final step .do not build with them .if we didn’t get our deposit back we will escalate the matter further
2 answers
Burbank H.Burbank
Hi Ramandeep,
I would love to look into this further for you.
If possible could you please email me at [email protected] with all of your details and I will investigate this further.
- The Burbank Team
Thanks for the reply I sent you an email with details.
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Burbank H.Burbank
Hi AJTDV,
Thank you so much for taking the time to share your amazing review with us. ... Read more
We’ll certainly pass your feedback onto our team. We wish you the best of luck for your build. What an exciting time! Kind Regards, The Burbank Team