Starting from the April 7th, 2020, Castlery is offering a $30 credit off their next purchase for each reviewer that takes the time to submit a review. This incentive applies to reviews both positive or negative. Reviewers that had their review published during this time may have received this incentive. Previous incentives: 27th of September, 2018 until April 6th 2020, $50 credit off their next purchase
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Reviewer Photos & Videos
- Online store
- Verified customer
Love our new lamp!
Assembly Instructions weren’t the easy to follow however, also wasn’t that difficult to assemble in the end. Love the size, colour & ease of purchase! Definitely recommend purchasing from online store.
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Review collected in partnership with Castlery
Ramya
- 3 reviews
- Online store
- Verified customer
Product is lovely but Delivery and communication issues - don't trust delivery info
Dispatch from warehouse was set for 6 March but I received a text message saying that delivery was scheduled for 3 March. Only received text message 2 business days before delivery date so I scrambled to reorganise things so I could be home on 3 March to accept delivery. I checked in with castlery twice beforehand to confirm the delivery would occur on 3 March despite the initial indication of a later delivery time and was assured that they had put in a call to the delivery company and that the drivers would call me shortly. However it hit 5pm...Read more
with no contact from the drivers and then no ability to communicate with Castlery so I called the delivery company direct. Turns out my order wasn't loaded onto the truck and so they didn't deliver it. Extremely poor communication by Castlery - when I asked whether the order was coming they should surely be able to pick up the phone to their delivery company and confirm whether it was? Why did I have to wait the whole day and then resort to calling them myself to discover within 5 minutes that the delivery would not occur. Waste of a day and shouldn't have to be charged for any delivery in these circumstances, and don't know how I'm going to take another day to wait for delivery UPDATE: Item got delivered the next available day that I had and I was offered the premium service (assembly) at no extra charge. There was some damage to the table leg which was not caused by delivery and the delivery drivers noted this to Castlery. Unfortunately they said it was not repairable so they gave me a discount to the product. Overall an OK experience with some hiccoughs but attempts to rectify from castlery (probably only after I left this review though!).
1 comment
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ScottSouth East Queensland, QLD
- Online store
- Verified customer
product delivered
Internet store is great, and easy to use. Products look good, customer service is polite, Solutions offered for issues.
Couches are very comfortable to sit in, and were well protected during transport
1 comment
Castlery A.Castlery
Hey Scott, we are truly sorry we were unable to get your sofa to you within the estimated delivery period. We understand how inconvenient this must have been for you. Rest assured the team has been mo... Read more
nitoring the arrival of your custom sofa closely and are working to get it to you as quickly as we can! Do keep a look out for details on your package.
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Review collected in partnership with Castlery
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HappySydney, NSW
- Online store
- Verified customer
Very happy with product and service
Very happy with my seb extension dining table. It is solid, was reasonably priced and easy to assemble. Purchase was easy with great customer service from Castlery and quick, well informed and efficient delivery from very polite and happy guys
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Review collected in partnership with Castlery
IJosephineGreater Melbourne (Metropolitan), VIC
- Online store
- Verified customer
Numerous quality and delivery issues
I ordered a Nathan Sofa Bed in Midnight Velvet, bamboo and glass canisters and 2 x framed canvas prints.
The experience to browse online and purchase was straight forward.
The delivery times quoted on website were reasonable but when the order was finalised the shipping date was many weeks later than expected (late February rather than early February as initially indicated)
I phoned customer service to query this and they were able to split my order delivery to get the sofa bed earlier, and the other smaller items later. This was pretty easy to arrange so no complaints there.
Once we had received the sofa bed unfortunately the issues started.
...Read more
2 comments
Castlery A.Castlery
Hi IJosephine, Our team were mortified by what you experienced here, to the point that our shipping criteria, that dictates who the carrier will be, is being overhauled. And while we have now complet... Read more
ed delivery and issued the refund and compensation we are very aware that this disservice to you must not be repeated in future. Thank you and sincere apologies to you once again. Castlery Team.Castlery A.Castlery
Update April 2020: Issue was resolved with mutual agreement and compensation settled by Castlery.
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Jeff CHackett 2602, ACT
- 2 reviews
- Online store
- Verified customer
An easy purchase
The Castlery site is simple to navigate and has good, detailed product information. They delivered when they said they would (minor hiccough on delivery day) and the sofa is great!
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Review collected in partnership with Castlery
pamSydney, NSW
- Online store
- Verified customer
Quick perfect and value
I ordered 5 items online on Saturday afternoon. My online search was by fabric type, and these items exactly fit the search. I had them delivered 4 days later. Of course, I was nervous about purchasing items sight unseen. The delivery tracking service was fantastic - I knew to the minute when the truck would arrive. It may sound silly - but it mattered to me that the delivery guys were very careful taking the boxes through the apartment block. The items came beautifully packed in dust sleeves (I can reuse) and thick cardboard - minimum foam/styro. The items themselves were pretty much what I expected, the quality seems very good for the price. One thing I do wish for is for the cardboard boxes to be taken back for reuse/recycling.
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Aleksandra PorebskaSouth East Queensland, QLD
- 2 reviews
I'm happy with my purchase.
Bought Adams Chaise and Ottoman with Fog Grey Velvet and Alexander Dining Table. Love the quality of the sofa and the table. It was easy to choose correct items from the website. And the delivery was fast and on time.
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ChloeLSouth East Queensland, QLD
- 7 reviews
- Online store
- Verified customer
I love my new sofa and no hassle with delivery
Bought this sofa to put in a corner of my husband’s study room. It’s so comfortable and looks high quality. Also the speed of delivery was very quick! And they send continuous notifications on how your delivery is going. I’ve been shopping with so many websites recently to furnish my house and considering the stress and hassles I went through with some others for their lack of communication and speed of order processing I appreciated this part a lot from Castlery.
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VanyaGreater Melbourne (Metropolitan), VIC
- Online store
- Verified customer
Love this site!
Very satisfied with the purchase, very easy site and instant confirmation. The delivery was easy to follow, they even tell you when they are 20 mins away from your place!
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Ryan S.Sydney, NSW
- Online store
- Verified customer
Love it!
Bought Adams Ottomon in velvet midnight blue and very happy with the purchase! We were looking for a large coffee table to match our lounge and this was perfect for it!
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sama
- 3 reviews
- Online store
- Verified customer
great furniture and great service
Castlery went out of their way to organise a convenient time for me to receive the delivery of three separate purchases. Perfectly delivered a great quality furniture. Sofa parts were easy to snap together. all products exactly as expected.
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Review collected in partnership with Castlery
E JiangSydney, NSW
- Online store
- Verified customer
Easy and simple
I purchased Adams 3 seater lounge with matching coffee table. The delivery came smoothly and the lounge was packaged neatly. The lounge itself was impressive and ticked every single boxes of mine. I highly recommend Castlery and will definitely purchase from them again.
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- Online store
- Verified customer
Great product
Really easy to order and great customer service when I had to change my deliver date. Delivery was earlier in the day than I was told, it was lucky I was home for the day. I did not realise that parts of the furniture was going to be flat packed, which was a little annoying and the amount of packaging was horrifying.
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Review collected in partnership with Castlery
- Online store
- Verified customer
Great couch & great service
I ordered a Adams Chaise sectional lounge from Castlery in Teal velvet. It's a gorgeous sofa! Comfortable, cute and you can tell it's great quality. I have already recommended it to friends. Plus the excellent customer service and deliver helps too!
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Sara.Greater Melbourne (Outer), VIC
- Online store
- Verified customer
So much BETTER than expected
Very impressed with the quality and packaging when this item arrived, exactly as pictured, infact better than pictured. Delivery time was quick and the delivery drivers were great. Will be ordering from here again!
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Jorn R.Sydney, NSW
- Online store
- Verified customer
great bed
great bed, very sturdy and easy to put together!
But the best was that it arrived 2 weeks before estimated arrival time,
so can enjoy the comfort of the new bed two weeks earlier.
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- Online store
- Verified customer
Great furniture
Easy to navigate store, filter and identify preferred product. The product was easy to setup, even my kids got into helping me set it up. The final product - beautiful in all respects!
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Claire HAU
- Online store
- Verified customer
Satisfied
The table is perfect for the our small space. Love the marble table top.
It was easy to assemble. When talking on the online chat i received easy, no fuss prompt customer service.
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Jenny FVictoria
Love Spot coffee table
Great coffee table. Love the brushed top details and sturdy solid wood legs. Well made and good quality. It will last for long years. Easy to install the legs. My cat loves it, too!
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Questions & Answers
Whitney Pirroneasked
Do you offer a service for removing the old furniture when delivering the new one?
- Brisbane
1 answer
Castlery A.Castlery
Hi Whitney, I'm sorry to say that this is not a service we provide and to prepare for the delivery it is good to have clear space for the boxes to be set down. Please contact us directly via [email protected] if you need more info :) have a great day!
Paul V.asked
Hi there, I was contemplating purchasing the Todd extended couch yet am worried that even in stock the delivery may take longer than it should (weeks instead of a few days). I'm in Melb metro
Also are the darker colors in stock or just the grey?
Thankyou so much
Paul
2 answers
I ordered a bed and had to wait 6 weeks... you’ll definitely be waiting a while
Castlery A.Castlery
Hi Paul, deliveries from our warehouse in Sydney to Melbourne suburbs takes around 10 working days from collection. Our delivery partner contacts you with a proposed delivery day and window and again on the delivery day to let you know they are nearby. Depending on whether the item you choose is in stock and already in the warehouse, or if new stock is arriving at the dock, still in the container on the sea or indeed, just leaving our offshore warehouse, this is reflected in the lead-times on our website. This means that when you make your purchase, you are aware of the expected time you will wait for delivery. For instance, Jason here knew the lead time for his purchase and chose to proceed and wait. Unfortunately, we were one day late in getting it on the road and out to him. So, sometimes even with the best planning, efforts and intentions, logistics can cause our customers late delivery. For transparency sake, right now we are experiencing delays due to our warehouse move and it has caused a number of customers to be inconvenienced. The good news is that once this move is complete, we will give our customers even more convenient and efficient service than before. If you have more questions or would like us to send swatches, please contact us through [email protected], thanks!
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Castlery A.Castlery
We are sorry for the confusion caused by our miscommunications, Ramya. We appreciate you bringing this to our attention and agree this was not quite the ideal experience we want for any of our custome... Read more
rs. Please allow us to get to the bottom of this before reaching out to you again. For now, rest assured we are working closely with our partners to ensure your upcoming delivery goes smoothly.