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Reviews

(217)
(54)
(7)
(3)
(17)
  • Product Quality
    4.6 (230)
  • Return Claim MadeYes (4) · No (235)
  • Warranty Claim MadeYes (5) · No (234)
  • Product Appearance As advertised (96%) · Not as advertised (4%)
  • Shipping
    4.3 (197)

Reviewer Photos & Videos

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Aaron

AaronSydney, NSW

  • 3 reviews
  • Verified customer

Good and comfy pouf

published

Very useful as deco as well and an extra seat. Delivery was quick and seamless. Good price when on sale. Recommend it those who wants a variety in their living room.

Shipping
Product Appearance As advertised

Review collected in partnership with Castlery


  • Verified customer

Excellent Product and Deilvery

published

Easy to buy, products are great and as advertised, and delivery was quick and efficient.
The cabinet I bought looks and feels of the highest quality. Its strong and sturdy with ample storage.
I will be buying from Castlery again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Frank O.

Frank O.Sydney, NSW

  • Verified customer

As described, prompt delivery

published

Ordering through website was an easy process, advice via phone was accurate, delivery of our lounge was in 3 pieces over 2 different days, quality of the furniture seems to be quite good

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

  • Verified customer

Great quality and efficient delivery

published

I am very happy with the purchase of my new chairs, the range available was good, and the quality of the product is excellent. The service could not have been easier. Delivery was fast

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


  • Verified customer

Love our new lamp!

published

Assembly Instructions weren’t the easy to follow however, also wasn’t that difficult to assemble in the end. Love the size, colour & ease of purchase! Definitely recommend purchasing from online store.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Ramya

Ramya

  • 2 reviews
  • Verified customer

Delivery and communication issues - don't trust delivery info

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Castlery
Castlery A.Castlery

Scott

ScottSouth East Queensland, QLD

  • Verified customer

Cant get my product delivered

published

Store is great, products look good, customer service is polite, no care given, no meeting of expected deadlines. No solutions. Just we have taken your money sucked in, you''l get the product when we feel like 3 weeks after the delivery was stated. Hard to have a waiting room without couches.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Castlery
Castlery A.Castlery

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Happy

HappySydney, NSW

  • Verified customer

Very happy with product and service

published

Very happy with my seb extension dining table. It is solid, was reasonably priced and easy to assemble. Purchase was easy with great customer service from Castlery and quick, well informed and efficient delivery from very polite and happy guys

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

IJosephine

IJosephineGreater Melbourne (Metropolitan), VIC

  • Verified customer

Numerous quality and delivery issues

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Castlery
Castlery A.Castlery

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

  • Verified customer

Unique designs and lovely customer service!

published

I love the style of products and that you can’t find these designs anywhere else. Customer service was amazing and accommodating. I will purchase more from them for sure! Very happy

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Jeff C

Jeff CHackett 2602, ACT

  • 2 reviews
  • Verified customer

An easy purchase

published

The Castlery site is simple to navigate and has good, detailed product information. They delivered when they said they would (minor hiccough on delivery day) and the sofa is great!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


pam

pamSydney, NSW

  • Verified customer

Quick perfect and value

published

I ordered 5 items online on Saturday afternoon. My online search was by fabric type, and these items exactly fit the search. I had them delivered 4 days later. Of course, I was nervous about purchasing items sight unseen. The delivery tracking service was fantastic - I knew to the minute when the truck would arrive. It may sound silly - but it mattered to me that the delivery guys were very careful taking the boxes through the apartment block. The items came beautifully packed in dust sleeves (I can reuse) and thick cardboard - minimum foam/styro. The items themselves were pretty much what I expected, the quality seems very good for the price. One thing I do wish for is for the cardboard boxes to be taken back for reuse/recycling.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


Aleksandra Porebska

Aleksandra PorebskaSouth East Queensland, QLD

  • 2 reviews

I'm happy with my purchase.

published

Bought Adams Chaise and Ottoman with Fog Grey Velvet and Alexander Dining Table. Love the quality of the sofa and the table. It was easy to choose correct items from the website. And the delivery was fast and on time.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


ChloeL

ChloeLSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

I love my new sofa and no hassle with delivery

published

Bought this sofa to put in a corner of my husband’s study room. It’s so comfortable and looks high quality. Also the speed of delivery was very quick! And they send continuous notifications on how your delivery is going. I’ve been shopping with so many websites recently to furnish my house and considering the stress and hassles I went through with some others for their lack of communication and speed of order processing I appreciated this part a lot from Castlery.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

Vanya

VanyaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Love this site!

published

Very satisfied with the purchase, very easy site and instant confirmation. The delivery was easy to follow, they even tell you when they are 20 mins away from your place!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review

Ryan S.

Ryan S.Sydney, NSW

  • Verified customer

Love it!

published

Bought Adams Ottomon in velvet midnight blue and very happy with the purchase! We were looking for a large coffee table to match our lounge and this was perfect for it!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


sama

sama

  • 3 reviews
  • Verified customer

great furniture and great service

published

Castlery went out of their way to organise a convenient time for me to receive the delivery of three separate purchases. Perfectly delivered a great quality furniture. Sofa parts were easy to snap together. all products exactly as expected.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


E Jiang

E JiangSydney, NSW

  • Verified customer

Easy and simple

published

I purchased Adams 3 seater lounge with matching coffee table. The delivery came smoothly and the lounge was packaged neatly. The lounge itself was impressive and ticked every single boxes of mine. I highly recommend Castlery and will definitely purchase from them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


  • Verified customer

Great product

published

Really easy to order and great customer service when I had to change my deliver date. Delivery was earlier in the day than I was told, it was lucky I was home for the day. I did not realise that parts of the furniture was going to be flat packed, which was a little annoying and the amount of packaging was horrifying.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery

The reviewer stated that an incentive was offered for this review


  • Verified customer

Great couch & great service

published

I ordered a Adams Chaise sectional lounge from Castlery in Teal velvet. It's a gorgeous sofa! Comfortable, cute and you can tell it's great quality. I have already recommended it to friends. Plus the excellent customer service and deliver helps too!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Castlery


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Questions & Answers

Paul V.

Paul V.asked

Hi there, I was contemplating purchasing the Todd extended couch yet am worried that even in stock the delivery may take longer than it should (weeks instead of a few days). I'm in Melb metro

Also are the darker colors in stock or just the grey?

Thankyou so much

Paul

2 answers
Jason M.
Jason M.

I ordered a bed and had to wait 6 weeks... you’ll definitely be waiting a while

Castlery
Castlery A.Castlery

Hi Paul, deliveries from our warehouse in Sydney to Melbourne suburbs takes around 10 working days from collection. Our delivery partner contacts you with a proposed delivery day and window and again on the delivery day to let you know they are nearby. Depending on whether the item you choose is in stock and already in the warehouse, or if new stock is arriving at the dock, still in the container on the sea or indeed, just leaving our offshore warehouse, this is reflected in the lead-times on our website. This means that when you make your purchase, you are aware of the expected time you will wait for delivery. For instance, Jason here knew the lead time for his purchase and chose to proceed and wait. Unfortunately, we were one day late in getting it on the road and out to him. So, sometimes even with the best planning, efforts and intentions, logistics can cause our customers late delivery. For transparency sake, right now we are experiencing delays due to our warehouse move and it has caused a number of customers to be inconvenienced. The good news is that once this move is complete, we will give our customers even more convenient and efficient service than before. If you have more questions or would like us to send swatches, please contact us through [email protected], thanks!


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