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- Verified customer
Thank you Cactus and China highlights
We had a big family tour this December in Beijing, consisting about 17 of us. China Highlights was able to cater to our needs and tailored the tour accordingly, since we had elderly.
Our local guide was helpful and thoughtful, she was also very knowledgeable with all the historical places, basically she was like a walking history book. We had a wonderful time with her and learnt a lot as well.
Overall, we were very happy with China Highlights tour and Cactus’ professionalism. Best of all China highlights is not a ‘shopping’ tour, they won’t force you to buy ‘things’. Instead they were more interested to introduce China to us.
1 comment
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- Verified customer
Fabulous trip withCactus
Cactus was a wonderful guide for our entire Trip! We were taken to some excellent restaurants and saw all the sites We had planned to see. When issues arose Cactus was quick to help out. She went above and beyond to make us comfortable and stayed after hours to accommodate us for some of the activities. Cactus is very sweet and knowledgeable on many subjects regarding Chinese history and culture. We are very happy with our stay in Beijing and so thankful that we were able to have Cactus as our guide!
1 comment
Customer Care M.China Highlights
Hi there
Thanks for sharing how your visit went in Beijing, and when issue arose, Cactus was on hand to help out. We hope that we can be of service to you again.... Read more
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- Verified customer
It's the people at China Highlights that made the trip special
Our family of 4 just returned from an 8 day tour of Beijing, Xian and Shanghai. Because of the limited time, we decided to book a private family tour through China Highlights and it was the best decision we could have made. From the moment I contacted them, their service has been excellent. It began with Maggie who always responded within a day - answering questions, making suggestions and arranging the itinerary depending on our family's interest which was to get a good overview of the history and culture.
All three of our guides, Cactus, Mar...Read more
k and Chris in each city were awesome. They were friendly, considerate, flexible and were always professional in every detail. They spoke excellent english and were extremely knowledgable about Chinese history and culture. We enjoyed our conversations with all of them. When we first arrived in Beijing, our guide, Cactus, was there to greet us as soon as we got out of customs and for the next 3 days took excellent care of us. She adjusted our itinerary to account for weather conditions since most of the places we visited were outdoors and provided heating packs to help us stay warm. Her restaurant choices and food selections were also excellent and we definitely felt every lunch was a huge banquet feast. One thing we really appreciated about Cactus was her creativity in photography. Not only was she willing to take family photos, but she would often recommend locations and unique poses to best capture the surrounding. Our children, who are young adults, enjoyed the creative photos/videos she took and posted them on their instagram. One example is her overlapping an old photograph of the last Chinese emperor Puyi on one side of the picture with our family on the other side while standing on the same location in the Imperial Garden of the Forbidden City. Cactus was amazing but what made her truly unique was her passion, curiosity and interest to get to know us and letting us get to know her. We really got a better sense of China after 3 days and we felt we made a long term friend. Next we visited, Xi'an to see the Terracotta soldiers, the history museum, Muslim quarters and the ancient city wall. But a nice surprise that Mark arranged was for a practicing Buddhist to give us a tour of the temple in the Big Wild Goose Pagoda where we learned about the temple and received a private showing of an ancient sacred text up close. Another highlight in this city was having lunch at a local family's house where we learned how to make dumplings from scratch. It was interesting to see how a "middle class" family lives in modern China. Mark also checked in with us after we left Xi'an to make sure we connected with our next guide in Shanghai to ensure a smooth handoff. Although we only spent one day with Chris in Shanghai, we found him to be very professional, flexible, knowledgeable and helpful. Since we had a full last day on our own before flying out late at night, Chris suggested places we could visit on our own. He provided helpful information on how to get around on our own and made arrangements for the driver to take us to the airport. I can't say enough about the quality of the people at China Highlights and would definitely contact them for future travels or recommend them to friends and family. Thank you China Highlights for an amazing trip!1 comment
Customer Care M.China Highlights
Hi there
Thanks for taking the time to write and post such a favorable review. We're very encouraged by your feedback and to know that each element of your stay went well for your family.... Read more
We do hope that we can have another opportunity to assist you to plan future trips. All the best to you and your family for 2020. Customer-care TeamSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Beijing visit 2022
William is an excellent guide. Super attentive to both young and elder. Converse very well in English and very knowledgeable and well versed with Chinas history. Highly recommended if you are travelling with kids.
1 comment
Customer Care M.China Highlights
Hi there
Thanks for your feedback and your recommendation. We're glad that your family had a great time and hope that one day you can visit again.... Read more
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- Verified customer
Thank You William and China Highlights for helping us make this wonderful memory with our family.
William, our guide In Beijing was very attentive to our needs and safety. He paid special attention my father who is in his 70s and helped him as he had some difficulty with moving around. My children especially enjoyed our tour with William as he made a special effort to befriend them and engage with them. He had a very deep and thorough understanding of Chinas history and gave us very clear and concise explanations of each tourist destination we visited. It was very easy to understand his explanations and his stories have left a very deep impression on all of us. We have thoroughly enjoyed ourselves during this trip and are very thankful for William who always goes the extra mile to ensure that we are comfortable and safe.
1 comment
Customer Care M.China Highlights
Hi there
Thanks for sharing about your visit to Beijing. We're glad that your family enjoyed their time and that William, your tour guide was very engaging and always went the extra mile. We hope that one day you can visit again.... Read more
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- Verified customer
Thank you Cactus and China Highlights for the trip of a lifetime!
From the moment that we cleared customs, Cactus was waiting for us with a smile on her face. We were a group of about 46 people and Cactus knew all of our names and faces on Day 1. She went above and beyond to accommodate everyone in our group and make each and every one of us happy during our 5 days in Beijing. Cactus did an excellent job showing us the Great Wall, Summer Palace, Tiananmen Square, Forbidden City and arranging cool experiences such as a tea tasting, boat ride, and a rickshaw ride! She also provided our group with great show su...Read more
ggestions! My mom and I enjoyed a Kung Fu show and a water show while we were in Beijing. Cactus made our trip! She helped me have a custom stamp made for my boyfriend and delivered it to the hotel early the next morning. She also had a package sent to my friend at our hotel in Shanghai. If you go to Beijing, I highly recommend Cactus as your tour guide! She is very knowledgeable and has a heart of gold. Thank you Cactus and China Highlights for showing us your beautiful country!1 comment
Customer Care M.China Highlights
HI there
Thanks for taking the time to write and sharing about your visit. It's always encouraging to hear that our guide, Cactus ensured your visit was memorable and that she went out of her way to... Read more
help get a custom-made stamp for your boyfriend and had it delivered to you.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
The Trip of a Lifetime!
My daughter asked me to join her on a nine day trip to China recently. It was booked through China Highlights. I was a little worried at first, because we usually do our own thing when we travel, however, it turned out to be the best way to see many, many interesting things in just a few days. We were met at the airport, were taken to our hotel, and during the next few days taken to see all the sights In Beijing by a wonderful tour guide, Cactus. We went to the Great Wall, the Forbidden City, Tianan men Square, the Temple of Heaven, and the...Read more
Summer Palace just to name a few of the things that were included. Cactus was informative, patient with our very large group (over 40 people), suggested very good things to do during free evenings, like the Golden Mask Dynasty and a Kung Fu show. I would definitely recommend China Highlights and Cactus, you will not be disappointed!1 comment
Customer Care M.China Highlights
Hi there
We're pleased to know that we were able to erase any initial concerns you had for your trip. Great to read you had a wonderful time, and we appreciate your recommendation. Hope you can visit again.... Read more
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- Verified customer
Great Company with the best guide, Cactus!
No all fees were completely transparent and explained. Took an amazing 9 day trip organized by China Highlights. Cactus was our tour guide in Beijing and I couldnt imagine a more knowledgeable, helpful, or kind guide. She made sure any request we had was met. While touring the city I was able to learn so much more about the city and the amazing history because of her knowledge and ability to communicate well. Our schedule was organized by China Highlights was fantastic. We were able to see all the main sights and also have some great food. I felt very safe and everything was well organized.
Be sure to use China Highlights as your China tour company and ask for Cactus!!
1 comment
Customer Care M.China Highlights
Hi there
Great to hear from you and how your trip went in Beijing. We are very encouraged by your feedback and hope that you can visit again with us.... Read more
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- Verified customer
Great day in Beijing
I had a great day in Beijing with Cactus guide. I went to the Great Wall and the Forbidden City with her on a Tuesday (low season, middle of November). She knew the best time of the day for each attraction, avoiding big lines and crowds. She had a lot of information about these places, and she was helpful and funny. She also helped me buying the tickets, taking beautiful photos and ordering the lunch before our arrival at the restaurant. The car was comfortable, and I had free water during the trip. It was a very enjoyable tour, totally reccomend!
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- Verified customer
Highly recommend Cactus!
Cactus provided an amazing experience for us in Beijing. She went out of her way many times to ensure our needs and desires were met. She made us feel safe and at home. She met every need we had and was patient with every person. She was absolutely amazing. She has great people skills. She was organized. She was extremely knowedagble about China and Beijing. She provided a full experience from morning to night. She was understanding and sweet. She was kind every single day. She was never irritable or rude. She was extremely sweet and accommodat...Read more
ing. She made us feel comfortable. She made sure we were informed and safe at all times. She was accommodating and sensitive to food allergies and preferences. She managed the large group with grace. No one got sick or lost on her watch. She was personal and cared about each person in the group. She has fantastic guide skills and was extremely educated about history and sights. Her English was great and her humor was lovely. She was the best tour guide weve ever had on a trip. When we come back to China we only want Cactus! Thank you China Highlights for Cactus!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Amazing Experience for VIPKID Teachers with Cactus!
No - everything as expected. Amazing experience! I traveled to China with a large group (46) of teachers and their families. We are teachers from America who teach English to children in China. Cactus was our tour guide. She really personalized the trip for us. We had an itinerary which somehow she managed to follow and complete. Such a young lady with thousands of years of knowledge. Incredible. We learned so much - many fun and unusual facts which is the best part of having a tour guide. The support from the staff in the office - all the way till the end with Cactus was top class! Highly recommend!!!!!
1 comment
Customer Care M.China Highlights
Hi Erin
We're glad to hear that everything went well for you and your group in Beijing. It seemed that you all had loads of fun learning together about the city, culture, and history. Thanks for sharing and hope we can see you again.... Read more
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- Verified customer
Amazing tour of Beijing and an equally amazing guide~Cactus!
I was part of a group of teachers visiting China. Most of us were first time visitors to the country. Cactus not only greeted us at the airport but because she'd reached out to us prior to the trip she had already studied our pictures and knew us by name! The next 5 days we were treated to the best of Beijing, not only the sights and food but Cactus never once got flustered or tired of catering to the every need of all 46 of us! She was very educational, funny and treated us to relevant topics that pertained to our interests. She already knew s...Read more
o much about the company that we work for it was as if she was hired especially for our visit to our home office in Beijing. As a teacher, I say~ Cactus does her homework! Our group appreciated being taken care of so well! Thank you!1 comment
Customer Care M.China Highlights
Hi there
Thanks for your encouraging post, sharing how your time went in Beijing with Cactus. We're glad she did all her prep and homework before your visit ;-) and made your stay a fun and memorable one.... Read more
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- Verified customer
China Highlights, customer service
I have used several travel agencies around the world but China Highlights stands out as by far the best I have encountered. Our tour guide in Beijing,
Cactus, was the friendliest, most knowledgeable and informative guide about the Chinese people and culture. She went way beyond her duties to make sure everyone was happy and had the best experience possible. Our guide in Shanghai, Celine, was also very conscious of our well being. What a great company. I would not only use them again but demand them. Thank you Sunny, Cactus, and Celine for you dedication to making your customers happy.
1 comment
Customer Care M.China Highlights
Hi Tim E
Thank you for the very encouraging feedback. We were honored to have had the pleasure to help you with the planning of your China tour. We would love to see you and assist you again with an... Read more
y tour plans in the future. Thank you for choosing us and we hope to see you again.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
100% recommended
I just had the most incredible travel experience thanks to China Highlights. At the beginning, I was afraid to hire an online travel agency, because I found it on the Internet, but after reading all the reviews I decided to take the risk and definitely it worth it. Starting with Nick C, as my travel agent, he made all our schedule totally personalized and according of what I wanted, like all night trains to travel between cities. He has an excellent service. Everything was perfectly organized, I had a 9 delayed flight upon my arrival and they...Read more
waited for me until very late. I had the most amazing guides. MERVYN in Xian and WILLIAM in Beijing, I REALLY WANT TO CONGRATULATE both had a deep knowledge of the places I visited, you can tell they both love their job, they were funny with good conversation, open to make changes in the itinerary an helping us with more suggestions to do afterwards we finish the day activities, and one of the things I valued the most is that they care about the restaurants I ate, because as a vegetarian I was worried about no finding options, but thanks to all of them now I am a chinese food fan!!!!! You are lucky if you have them as your guides in your trip to Xian or Beijing. Also all the drivers were very good, the things that I like the least was the Grand Noble Hotel in Xian, because the beds were really uncomfortable, but that's nothing to do with China Highlights. Finally I can say that I came back to Mexico wanting to come back to China as soon as possible! This was without any hesitation my best trip ever!1 comment
Customer Care M.China Highlights
Hi there
Thanks for finding us online and trusting us to help plan your China visit. We're glad that we were able to help ease any fears you may have had initially, and that you were reassured throug... Read more
hout your journey with us from having a long 9-hour flight delay upon your arrival, train journeys across the country to your dietary needs. Unfortunately hotel beds can be hard and uncomfortable here, but despite this it's great to know that you enjoyed your visit and we can't wait to see you again too.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Cactus is the best tour guide ever!!!
I went to China and was in Beijing for 5 days with a large group of teachers and guests. Cactus was so hospitable and helped everyone feel at home from the moment she picked them up in the airport. I have Celiac's Disease and she went out of her way to make sure the food I was eating was safe for me to eat. She also is incredibly knowledgeable and provides interesting facts along the way to and from the site, not just information at the site. Cactus went above and beyond for the teachers and could answer almost any question put her way. I would HIGHLY recommend Cactus as your tour guide with this company. She will make your trip stress free, informative, safe, and fun.
1 comment
Customer Care M.China Highlights
Hi there
We're glad that you were part of the group of teachers and guests to come and visit Beijing with us. Thanks for sharing and letting us know how your time went. We're pleased that Cactus was ... Read more
able to help cater for your dietary needs and went above and beyond for you and your group to answer any questions you had. We do hope that this trip would be one of many more to come! Thanks for visiting and for your recommendation.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
BEST TOUR GUIDE - CACTUS!!!
I've just returned from my first trip to Beijing and Shanghai and it was the most incredible, amazing experience thanks to our wonderful tour guide, Cactus. I was part of a large, boisterous group and Cactus was not the least bit intimidated by us. She handled us with ease and by the end of the first day, thanks to the warmth she exudes, I felt like a member of her family rather than a tour group. She has extensive historical knowledge that she presents in an entertaining way which kept this easily distracted person listening. I had an issu...Read more
e with my suitcase and needed to purchase tape, and when I asked Cactus where could I get it, she said I have it at my home and will bring it to you. I was not the only member of my group who received this exemplary level of customer service. China Highlights has an excellent tour package as it checked off all the must sees of Beijing, but for me, what made this tour memorable was Cactus. Ask for her - you want be disappointed!1 comment
Customer Care M.China Highlights
Hi there
Thanks for sharing how your time went in Beijing with Cactus and that you were not left disappointed. We're glad that you were able to do all the 'must-sees' during your time there, and Cactus made it a memorable time for you all. ... Read more
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- Verified customer
Excellent tour, fantastic tour leader.
Excellent tour, fantastic tour leader.
I was very fortunate to be a part of a group of teachers visiting China. We had arranged tours of the Great Wall, Tiananmen Square, the Forbidden City, The temple of heaven and the Summer Palace. We enjoyed each place but most of all, we enjoyed our tour guide, Cactus! It made a tremendous difference to have a guide who was so knowledgeable, responsible, pleasant and at times humorous! She went over and above our expectations at all times! We learned a lot about important landmarks in Beijing, history and culture of China, and we had fun, too. We were sad to leave Beijing and Cactus. I can highly recommend China highlights and hope you are lucky enough to get Cactus as your guide.
1 comment
Customer Care M.China Highlights
Hi there
Thanks for the recommendations and for allowing us to help plan your visit. It's always encouraging for us to read such positive feedback and to know that Cactus made a huge difference as a... Read more
guide to accompany and introduce you to the city. We hope that you can visit with us again in the future.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Best trip of my life!
This trip has been amazing! The tour was very well planned. Although it was fairly short, it included the most important things to see, in Beijing and Shanghai. Our tour guide Cactus, was phenomenal. Her English is fantastic. And she did everything, in her power to satisfy all our needs. From the moment she greeted me, at the airport (I forget my phone changer, at home. She gave me her power bank. And helped me purchase a new charger). To the moment, we left Beijing (she made sure, everyone was safe, on the train. And all our luggage, was there). I would recommend this agency and Cactus, to anyone, who wants to gave a great experience, in China!
Thank you!
1 comment
Customer Care M.China Highlights
Hi there
Thanks for letting us know that you found the tour to be well planned. Though your visit was short, we're encouraged to know that you found Cactus to be phenomenal and she ensured your needs were met. ... Read more
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- Verified customer
An Exceptional Tour with Exceptional Service
I traveled with friends and family on a tour of Beijing and Shanghai. We also visited the corporate headquarters of the company I contract with. All arrangements were made through China Highlights. We had the pleasure of being led by Cactus throughout Beijing. She provided us extensive historical background along with humor and individual requests that made our trip the best we have ever experienced. She was very accommodating to our American needs for food, shopping, entertainment, and toilets! We also had a similar experience with Celine who ...Read more
met us in Shanghai for the remainder of our tour there. We were very pleased with the accommodations and fees which were all detailed prior to our departure. We have used many tour companies and feel China Highlights to be the #1 of any.1 comment
Customer Care M.China Highlights
Hi there
Thanks for taking the time to share about your experience. We're grateful for the opportunity to have helped with the planning of your group's visit to Beijing and Shanghai, and that you al... Read more
l had an amazing time. Hope that we can be of service to you again.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Awesome trip to remember - full of adventure!
Our group of 46 toured Beijing with Cactus for a total of 5 days including transportation from the airport and to the train station for our next destination. I cannot express how incredible Cactus was! She was definitely made for the job as she easily organized and managed all 46 of us while cracking jokes and recounting the detailed history of the city and sites. I do not think any other guide could manage so many people by themselves, but Cactus did an amazing job. She went above and beyond and recommended additional spots to visit in our fre...Read more
e time. She even helped to get unique pictures in different tourist locations. If you plan to travel with China Highlights, ask for Cactus as your guide! Our trip would not be the same without her. I will remember this trip for the rest of my life. Thank you1 comment
Customer Care M.China Highlights
Hi Alexa O
We are so encouraged to have read you had a wonderful 5 days in Beijing with your group of 46. You must all have many photos as a reminder of your enjoyable visit with Cactus. Thanks for sharing and hope that we can serve you again.... Read more
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Customer Care M.China Highlights
Hi there
Thanks for letting us know how your family visit went with us. We're pleased that we were able to help make this family visit a memorable one.... Read more
Customer-care Team