I used electricity and gas for 5 years installed.and I am very satisfied service for huang chun te, resolve my problem very soon, I am really appreciate. I don’t experience dropouts.

Joey assisted me about my concern and inquiries thru chat and endorsed me to his team mate from sales and they provided me a good offer! keep up the good work!

Great electricity and gas provider. Fairly priced. Great customer service. Customer service reps are always polite and friendly and make the effort to give that personal service. Most recently I spoke with Adrian who was super efficient at setting up my direct debit.

Very helpful and responsible staff. Did address to all my requests and questions in regards to COVID-19 and this company is very understanding in this hard time. I have both my electricity and gas on them

I used Electricity.
The Set up process that
it was good.
No problem, it is okay
I am happy with covaU. Today I intend paydate and CovaU really understand my difficult situation.

Due to the Covid-19 pandemic, our business is one of those shut down by the Australian Govt and we are writing to COVAU to suspend our account until such time we are allowed to trade again. Your staff has been very helpful and came back to us very quickly and all was sorted out.
Thank you

Due to Coronavirus threatens,we have to close the shop, so we ask for helping and Lucky we got Their staff members a very nice lady Ali’s help, thank you very much

I had a bill to pay and maria cruz helped me with great customer service

Coming from hospitality myself, it was refreshing for somebody to help me in a kind mannered way.

Thanks alot!

The customer service offered at Covau has always been exceptional. And today Renz helped resolve my enquiry with all three of my personal (gas/electricity) and business (electricity) accounts over the phone and followed through as promised with an email confirming the details. Doesn't happen often with other service providers. Thank you. Reference number 2533407.

Renz assisted in the installation of our smart meter and solar panels inverters etc.
Throughout it was helpfull and expedient service that has allowed our company to reduce its power bills. Thank you RENZ. Ref number 2517745

Looking forward to a long relationship with CovaU.Thank you Renz for making the transition to electricity much easier.Too early to tell anything yet as I have yet to receive my first bill.
Marg Davey. 25164

Great deals on gas and electricity, loyalty reward and additional discount applied when called James. I was approached by another provider with close or in some cases better rates. James looked into both accounts and applied further discounts as a loyal customer. I really appreciate that.

I rang requesting disconnecting of current service at my place of business Renz informed me that he would confirm at a later date and he has duly contacted me and requested relevant info

First and foremost, one star for covau and five star for [name removed]. The whole experience was hilarious. We received our final bill on mar 2 saying because we were moving out, which it was not true. We emailed back straightaway to [name removed] that we didn't request disconnection but got no reply. Therefore an electrician came on Mar 10 and disconnected our service for half a day. You know what I found interesting is, the policy requires only the registered contact can make a connection request while our service was requested to be disconnected by someone who wasn't the registered pic, as per their record.

Renz was a great help with my query regarding high usage. He promptly booked us in for a 2nd meter read so we can get to the bottom of the issue.

After speaking to “RENZ“ and giving him our account details we were explained clearly what the charges we were charged for, and once RENZ took our details he was able to waive the disconnection fee which was AWESOME

The customer service staff (Renz) supported me very well to solve my issue. I had requested this same issue to other service staff but still it was not resolved. But Renz provided excellent service and made me feel very satisfied.

Not relevant to the issue I called for today. It was about my contract renewing.

PS: this 30 words minimum is a bit panic for users to type. Hope it changes.

I am moving to new address. Adrian responses quickly and helps me solve the problem efficiently. Excellent service attitude and technique. That is really great to enjoy service with CovaU.