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Reviewer Photos & Videos
Andrew G.Sydney, NSW
Feel like sending them your life story?
Used to book a return international flight. Upon making the purchase they will ask you to send them your banking records of the purchase a copy of a photo ID. They will not provide any consistent reason as to why these are needed, espeically the photo ID. They have no other image of yours to compare to so why do they need it? they won't answer you. It feels sketchy and they do nothing to alleviate your fears. Only use them if making yourself open to identity theft is sort of your thing.
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Phil P.Sydney, NSW
- 2 reviews
Best Price
Best price for flights booked via using skyscanner. Process to book was easy, the only downside and I guess they perhaps have no choice was it took me a few times to get the verification process sorted and I was concerned the price would go up. My one call out is read the initial email carefully re verification so you can watch for the email containing details. Follow this quickly and you will be fine, just like I was.
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CanberragirlTaylor 2913, ACT
- 2 reviews
Rated 1 star...But only because I had to!
Made a booking with this company 5 months ago. Seemed to be no issue. Problem came when we needed to amend said booking. Didn't need anything extra, in fact we wanted to delete 2 flights for one pax. What a performance! Suffice to say it's now been almost a week and still not done. You email them...no response. You call...you have to leave a message BUT NO ONE CALLS BACK. You live chat, they say send an email. It appears their "call centre" is in India somewhere and the delay and language barrier is so bad as to make communication almost imposs...Read more
ible. Very unusual for an call centre, their customer service is usually a priority. Try to avoid this company. If it's not fixed I'll cancel and try for a refund...will let you know how that little venture goes!
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sathiyadavSydney, NSW
- 2 reviews
Good service with reliable price
Nope
Good service hoping to do business again
Thank you for reliable price in timely manner of customer service. Hope you will get more cheaper deal on premium airlines and direct
1 comment
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RayWide Bay-Burnett, QLD
- 3 reviews
- 1 like
- Verified customer
Utter rip.off
3 minutes ago
I booked an online flight with them on Vietnam Airlines business class Sydney to London return
Vietnam Airlines offer a stop off on the way home due to tine between flights which require a day Visa
I accepted the flights offered by this travel agency not knowing there were specific rules relevant to flights and times needed to qualify for this Visa. I found out after talking on the airline that the flight offered to me by direct flight and booked and paid for by me did not comply and to call them as there was no discharge to cha...Read more
2 comments
Sam G.Direct Flights
Hi Ray, We regret the inconvenience cased. Our team has been in touch with you and we great this matter as settled.
This.matter is very far from.settled
I have referred this to.the ACCC . You will find this is not the only website where I warn the public of your travel.agency lack of knowledge.and.your ability to.... Read more
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Lucy A.Greater Melbourne (Metropolitan), VIC
Terrible Agency
Very disappointed with their service. We booked a multi-city trip, confirmed all the flights and paid the balance. When they sent us our tickets, one flight was missing even though we confirmed all flights. They charged us an extra $500 to buy the flights they neglected, and were incredibly unhelpful when we tried to raise this with them. They admitted fault, then went back on their words to avoid responsibility for their mistake. Will NEVER use these frauds again.
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return flights Sydney to Japan
Very happy with our flights from Sydney to Osaka, then return from Tokyo to Sydney. The booking process was easy. The price offered was very good value. Will use Direct Flights again.
1 comment
Sam G.Direct Flights
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LoLo
- 2 reviews
Last minute Singapore Trip Booking
Booked ticket via Skyscanner to Direct Flights. Best price and easy system to use with quick response.
Ticket was received within 24hrs afters showing proof of payment. Will use Direct Flight again.
1 comment
Sam G.Direct Flights
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Air Ticket Booking
Booked airline tickets to Singapore. Direct Flights offered a good price and the system was easy to use.
The response was quick and the electronic tickets were received with-in 24 hours.
1 comment
Sam G.Direct Flights
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jeral dsouzaGreater Melbourne (Metropolitan), VIC
Singapore trip booking
was easy to use and helpful people. also was the best price for the journey that I booked. the booking experience was very positive and all details of booking received immediately
1 comment
Sam G.Direct Flights
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Bond...James BondMelbourne
- 3 reviews
fraud..dont wast time with them
Skyscanner search result shows cheap price through DF but, you cannot navigate through the page and somehow if you were successfull/the final page says ticket not availble. Spoken with online support multiple time only to be offerd the same ticket with expensive price. This is their business tatics.
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JamesSydney, NSW
Great service!
Excellent, easy and security website, great custom service team response booking issues very quickly! i will definitely book again for next trip. The flight ticket fee is more cheaper than other website,no hidden fees.
1 comment
Sam G.Direct Flights
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Maz M.Metropolitan Adelaide, SA
Great service!
For anyone that is hesitant about booking through DF, dont be! I was, but took a chance and there is no problems at all. No extra fees, nothing. I will definitely book through them again, especially as it was so cheap!
1 comment
Sam G.Direct Flights
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Excellent service
It was my second time booking International flights through Direct Flights with the best price.Their great customer services team will response booking quickly.They will issue Eticket to secure the price and then Eticket Itinerary after received payment.
Thanks for your excellent services guys.
1 comment
Sam G.Direct Flights
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LeithGreater Melbourne (Metropolitan), VIC
Great Price. Great Service
I booked a multi city trip and Direct Flights were not the absolute best price but I had used them before and felt it was safe to use them again. They instantly sent my confirmation and within 24 hours I had confirmation from the Airline. I would definitely use these guys again. It was easy!
1 comment
Sam G.Direct Flights
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Easy and cheap
You always wonder if who you are booking through are going to change the cost, add extras or actually be a real booking agency. Booking flights with Direct Flights was easy, safe and one of the cheapest options available. I would use this service again.
1 comment
Sam G.Direct Flights
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rahthomHunter Region, NSW
Cheapest price and easy booking
This is my second times, have booked tickets for overseas trips with direct flights, it has been very easy and cheapest ticket compared all online websites. Will book it again! Thank you
1 comment
Sam G.Direct Flights
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AksavGreater Melbourne (Metropolitan), VIC
- 4 reviews
Great prices
Save money and time with direct flights. This is the second time i have booked with them. I have booked with direct flights and it's the one way to save money and an easy transaction.
November 24th 2022 Update: Great prices.
Booked flights to Greece. Direct Flights were one of the lowest in their prices. Can pay by c.c direct bank or bpay. Tickets issued within 1 business day after paying by spay.
1 comment
Sam G.Direct Flights
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TaniaPeel, WA
Booking very easy
My experience was very positive and easy with the Direct flights website. Each step very easy to follow with the booking overseas.
Booking information and E-Tickets received promptly by email. Would definitely use Direct Flights again.
Tania.
1 comment
Sam G.Direct Flights
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CliffWSydney
- 4 reviews
- 1 like
All costs and timeline info disclosed that allowed booking acceptable to the airline.
Booking screen should disclose that when multiple seat are required, specific selection has to be completed direct with airline.
Otherwise, booking of flights proceeded without any further surprises, no additional costs.
1 comment
Sam G.Direct Flights
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Questions & Answers
Mandy T.asked
Prior to contacting the ombudsman, who in management can I talk with? Looking for a solution
1 answer
I sent.them.about 40 emails and called at least 4 times before they relented. They have the absolutely worst service I've ever encountered. All I can say is persevere. I submitted a complaint to Dept of Fair Trade which thankfully I withdrew today. Best of luck Mandy. You'll need patience and.persevereance
Davor L.asked
I've been chasing you guys (after you ignoring my emails of falsely promising to get back to me ASAP) now for 2 and a half weeks regarding refund for the tickets you sold me with now defunct airline (over $1,300). As a long term (till now satisfied) customer (I have been purchasing several times from you over the number of years) I find this appalling and I would at least expect you keep me posted about the process, next steps etc. I hope I will be hearing from you at some stage.
1 answer
Ive had exactly the same experience with these guys. The service is terrible. Either they dont pick up their phone, or they tell you they will get back to you and never do.
Jennifer B.asked
What are you asking for me to send a picture of my card details or my passport? There are many companies that operate online only and they have never asked for this as you have, claiming that to be the reason why
1 answer
Never have I ever...nor should you ever with any company...especially one you are unfamiliar with...not with flight network, BYoJet, momondo...not a one request this and say you can't have your tickets unless you produce them through an email AND after they take your money. I better receive a full refund and I certainly won't use them again
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Sam G.Direct Flights
Thank you for your review.