Booking online was easy, but then very unprofessional communication on docs required to confirm booking. Kept asking for more docs as each doc was provided! Will not be using again.

They issued tickets for our family of 2 adults, 2 kids and one infant without waiting for our email reply to correct missing details in the name, and when I raised the matter they cancelled the ticket of infant (and Dad) instead of making corrections, leaving us in a position where we could not travel as a family. They refused to reimburse and wasted too much time back and forth defending and covering themselves up. I would highly not recommend this travel agent. I travel frequently and this is the worst experience I have ever had and I felt the need to warn others.

I used a search engine which can be fraught with redirections to sites that look 'Australian' with ".com.au" in the address, but are sometimes not, and therefore end up with extra fees such as currency conversion for one...It was a lovely surprise to find this was not the case and everything about the purchase etc has gone without a problem and a very competitive price

Website was very easy to use to create a multi city trip and find dates with cheapest fares. Used electronic funds transfer to pay for tickets, received immediate email specifying tickets would be released once funds received from our bank and 2 days later we had our tickets. This has been a very easy process. Would book again with Direct Flights.

The booking process was very clear and smooth but when I paid I realised that the times and flight numbers of 2 flights were different from the initial page ( it meant I was 4 hours instead of 2 in a smaller airport and had very little time for the next connecting international flight). That is not appreciated and I will think twice before trusting the conpany again.

Only problem was linking my FF number with the booking. Called for help but I had to go through the airline in the end. Process otherwise was simple and booking confirmed quickly. I've used DF before and will again.

Really supportive team with excellent responsiveness to customer service issues. I had made a complete mess of my initial booking and had to contact the team to help me rebook - it was a seamless experience and they took good care of me.

Very easy process to book my flights. Found Direct Flights to be the best prices and the most trusted provider. They were cheaper than the actual airline. Will definitely be using them again.

Good customer service. Booked cheap price compared to others. It falls under my budget. Same day tickets issued. Hope they continue with other exiting offers coming year or so. Thank you

I found the company via Skyscanner, it offered very speedy service and an excellent flight price. There wasn't any hidden cost/charges like some other web based travel agents do, it charged exactly what it had claimed on the first place.

They got me the exact flights I needed for a multi city airfare, where my travel agent was unable to. So happy it saved me from a 19 hour layover.

Made mistake with name and they fixed immediately only $55 charge.Wow excellent service thanks.This the second time using direct flights and will definitely use again.direct flights has very competitive pricing

well design and the website easy to booking, the price is reasonable, good service to answer the phone, also very professional .I total understand that need to verify the payment due to security reason. I do have positive experience.

My only difficulty experienced was with a different travel consultant to the one who organised my flights .
The other person had incomprehensible english and when I asked for the agent who was previously dealing with me the incomprehensible agent hung up on me .

I booked a multi - City flight and they had the cheapest prices on the flights I wanted.
After they had to confirm my documents for my credit card I got the tickets the same day.
On the ticket it has the booking for the actually airline so I was able to manage my booking through the airline I am flying with and change my meals etc. as I forgot to book vegetarian.
Thank you for your help.

Very vague information was given about flight change fee, very poor customer service, i booked return tickets for three passengers with Singapore airline through direct flights. Very poor management and customer service. Terrible experience in changing my tickets. Six days and i am still waiting for management to provide me replacement tickets on agreed fare. Will not use this service in future and would not recommend at all.