Customer service Staffs are highly unprofessional. No one gives the correct information and talks in ciircle. My flight was cancelled due to corona virus spread but no correct information regarding the flight was updated to me.Would never recommend to anyone.

This is the worst agent to book your flights. our return flight date and time was changed and we cannot travel on the new dates given by the airline. therefore we requested to cancel our flight and asked for a refund. we cannot return on the new flight schedule as it was the following day. we checked with the Airline and there were no other flights travelling on the dates that we booked. airline was willing to refund us, but because we booked through an agent they said they cant refund us in this instance. totally regretting for booking with this agent. the customer service supervisor is terrible.will not recommend this agent to anyone and will lodge a complaint with the authorities.

I Booked Sydney to Santiago business class. Everything was done promptly and according to quotation. The etickets came through soon after I paid. I checked on my Qantas account and the flights were there and I did my own seat selection.

I found it easy to book a flight with Direct Flights. it was easy to contact Customer Service, which, to me, is very important. They were friendly, helpful and immediately available. I have not travelled yet, but don't expect any problems.

Best price.Easy booking.online chatting helpful to change dates.
Web page access is very convenient
Very minimum fee for cancellation and change the dates re book.
All good guys thanks a lot for the booking

Don't book with this company. You'll think you're making a flight booking, but actually they don't make the booking for you. They issue you with a fake PNR and go to ground with your money. Trust me, it happened to me, you'll be left high, dry, and broke.

Initially worried as if you use credit cards you may be required to send a copy of either side due to fraud. I opted instead to bank transfer. Within an hour confirmed tickets arrived and by the afternoon the e-tickets arrived. Our tickets were nearly $1600 cheaper with the airline.

Too much fiddling around. The actual booking was easy to do, but the 'extras" (seat selection and frequent flyer details) involved emails to Direct Flights, which was very time-consuming. But worse was a request made two hours after the booking for 'documentation' including a photograph, requiring me to take a selfie and upload, which I did, under protest. Then, an hour later an email arrived apologising for the inconvenience. Clearly they had their wires crossed, but overall it was not a great experience.

Great service, great price, booked on a Sunday afternoon and got the e-ticket about 2 hours later. Checked the details on airline website and everything was fine. Would definitely use them again.

Very good deal. I was uncomfortable sending copy of credit card on line so I visited their office in Sydney and they were very helpful and I received my E-ticket on the spot. I would use Direct Flight again.

booked online,, has the best deals and offers,the team is very efficient and easy to work with,all my special needs were added and confirm. would highly recommend to any body.

Made the booking online - really easy, felt a bit uncomfortable about supplying photo of credit card, but I do understand why, and if they were going to scam then they can do it on plenty of places with the info I had already given. Could choose to do payment by bank transfer instead. Received the e-tickets about 50mins after I made the booking.

These guys are scammers - they asked for very personal information after I booked a flight which I did not give - they then went on to use my credit card all over the world. Don’t use them!

Easy online flight booking service. Very well priced and no hidden extra charges. Will definitely use them again and recommend to friends and relatives. No problems encountered in the whole processs.

Booking a flight with DF was easy and the flight I got was very reasonable. I couldn't be happier. Thanks Direct Flights and keep up the good work and the well priced flights.

Got the trip I asked for. I was a bit surprised about the extra process in completing my payment, but it is good that you are thorough. Very much appreciated.

Very easy to book online. Great value for money. Even though I mucked up my payment the customer service staff were so helpful the next day and payment went through smoothly.

Do not use this booking site. After you book the flights you are asked to provide photos of personal ID before the e-ticket will be released. Who on earth would provide photos of themselves, passport, drivers licence, credit card and bank statement on line to an unknown party.

After messing around with other sites first, we discovered Direct Flights and found the booking process easy and at the best price (4 x tickets to Europe). Was able to communicate directly on-line while purchasing (in the middle of the night!) and was able to speak directly with a customer service operator with a confirmation query the next day. All easy and fine.

Very simple online booking good choice of dates, airline, destinations and alternatives, no unexpected fees or charges no add on,s for seats, luggage etc site easy to navigate booking done in a flash & confirmed