Domayne VIC
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Reviews
Terrible service and couch is of an inferior quality
VIC, Melbourne QVHad terrible issues with the original order. No updates on late delivery and then they refused to deliver it as I had moved to the country. The couch has hardly been used and looks like it is 10 years old. I took out insurance and when I needed to use it I was denied. The padding has moved and can't be put back to the lines in the couch. They said to plump it up. It is sheet foam don't know how you are meant to plump it up. They also said not to use the same seat. That is not really good enough for an expensive couch that is only a few years old.
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Absolutely terrible Beds and furniture even worse warranty
VIC, Melbourne QVI spent $2000 (approx) on a kin bed and bases and it was supposed to be firm - felt firm in the shop - within 3 months it was like sleeping on two waves...the indentations we're huge, it was soft, sore and a monumental disaster. However, the real pain was yet to come. When I contacted Domayne to try to get some warranty help I got bounced around and finally found out that they shipped me off to some subcontracted (AH BEard) who were beyond appalling to deal with....
Even before they would LOOK at my problem, they had a list of 13 questions -
... Read more they wanted me to take an extraordinarty amount of photos - with and without tape measurements, lift this mattress up, over, down - I mean it was beyond ridiculous.....and then complete a survey (of sorts) - all to then SEE if MAYBE they would accept it as a "warranty" - which only then would I have to somehow DELIVER IT TO THEM!!!!!!????? for them to SEE if they could fix it and then i would have to PICKIT UP AGAIN....??? All this for a brand new $2000 mattress that should've been "good for at least 10 years" is what I was told when I bought it!!! Absolutely terrible....I couldn't be bothered jumping through all the ridiculous hoops to get my fair and just warranty so I wrote off the $2000 (Which hurt) and swore I'd never ever shop at Domayne again - BEWARE!!! What you see and try in the shop is not what you get and there IS NO WARRANTY!!! They tell you there is but in reality they make you jump through so many hoops you that THERE IS NO WARRANTY
Terrible customer service!
VIC, SpringvaleWrong colour bed delivered and it was damaged! No response from customer service for 3 days after contact regarding issue. The staffs are not professional! Extremely disappointed withe quality of the product and service given after purchase was made.
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Best before and after sales service
VIC, SpringvaleWe have had the best possible experience purchasing furniture for our new home through Domayne. From the first rate sales personnel (Jessie) the store manager (Jason) to the customer care officer (Betty) . Jessie has great product knowledge and if she doesn't know the answer to a question she won't rest until she does. We received valet delivery service which included installation and erection. Jason visited our home the next day to replace some incorrect screws that had come in a flat pack, even though we live an hour away from the Domayne
... Read more store. We had a problem with our white leather dining chairs and Betty was tireless on our behalf until the problem was corrected. We have nothing but the highest praise for Domayne Springvale and their wonderful staff. Thank you Domayne!
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Bed section
VIC, SpringvaleBed section customer service was very bad and never buy from them anymore. They shouting and the manager not a good person. Not happy with all of them. They promise for delivery but they never do. Worst place to buy bed.
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 Domayne Online store1.4(55) | Domayne QLD, Bundall2.3(49) | Domayne NSW, Alexandria2.1(44) | Domayne NSW, Auburn2.3(40) | |
|---|---|---|---|---|
| Category | Online Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
| Type of Furniture Offered | Bedroom, Mattresses and Outdoor | Bedroom, Mattresses and Outdoor | Bedroom, Mattresses and Outdoor | Bedroom, Mattresses and Outdoor |
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