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Dyson Cinetic Big Ball Questions & Answers (page 5 of 5)
Multi Floor, Animal Pro, Animal, etc...98 questions from our users
Sheree McKayasked
Is there a carrier for all of the attachments? I have the animal pro.
1 answer
Dyson Team ..Dyson
Hi Sheree,
Thanks for your question.
You can attach a second tool holster to your machine to hold another two tools.
The tool holsters can be purchased for $15 our helpline on 1800 239 766. Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm.
Best wishes,
Meganasked
Does the dyson big ball animal pro scratch high gloss tiles?
5 answers
I am sorry but I do not know if it scratches high gloss tiles as I do not have high gloss tiles in my house. I use it on carpet and really do not like the vacuum cleaner...Its really not worth the money....
Don't buy it!
Im in love with it but want to make sure it doesn't scratch tiles
Annieasked
Why does is it that the household dirt collects only at the back part of unit it goes ABOVE the maximum line and the front part is almost empty ????? It's very frustrating for a $699 vaccuum cleaner ..we are forced to empty way before is full .. the flimsily little catch at the bottom is also an ordeal .. we are planning to ask for a refund or different model ... it is the most expensive one We have ever purchased .... and the most disappointing ...
6 answers
Agree - should be product recall!
Hi Annie...yes, I am with you on that one. That is what I am finding too, the dirt/dust collects at the back part of the unit instead of going to bottom part of the barrel and I too am finding that I am emptying after every single vacuum because if i don't the suction power is significantly decreased and its funny because the company advertise that the suction will never lose its power...yes it does, just after vacuuming one room. We live in a house of 2 families...my parents and my husband and myself. I vacuum our part of the house which is our bedroom and ensuite and just doing that the vacuum loses suction. I am with you, I actually want my money back...sorry but Dyson is not all they claim it to be. I am very disappointed. I have yet to contact them directly once I get the chance to.
Dyson Team ..Dyson
Hi all,
When dust enters the bin, it is spun out of the airflow. At the bottom of the dust bin, there are baffles to catch the dirt/hair/fluff and keep it down. If it weren't going to be caught, these would keep spinning and negatively affect the performance of the machine.
The way your dust bin fills depends on some factors, primarily the type of dust and dirt, and also the speed in which the particles enter the dust bin. If the majority of your debris is smaller, such as dust particles, sand, grit, etc.like, it is more likely to evenly fill the bin bottom to top (think like a glass held unevenly under the tap).
If more carpet fibres, hairs threads, etc. are sucked through the machine, the fibres can catch onto each other as they spin through the dust bin. The baffles at the bottom will catch them, and they will tend to bundle together and build up and out from the one spot.
If you'd like to discuss this further, please email [email protected] or call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm.
Best wishes,
Annieasked
What is weight of Absolute Barrel vacuum cleaner?
3 answers
Annie, I am not sure about the Absolute as I was reviewing the Allergy...I am not sure if the barrels are the same and its only the attachments that make them different. The only thing I can say, is that they pull around easily and if they do tumble over, they actually turn themselves the right way up. But as to the weight, I have no idea sorry.
Thanks. I bought the Absolute yesterday and it's all good.
Dyson Team ..Dyson
Hi Annie,
Thank you for your query. The machine in use (including the machine, hose, wand and floor tool) weigh 7.64kg.
If we can assist further, please email [email protected] and we will be more than happy to help.
Best wishes,
Kathyasked
My Dyson cone tic big ball animal machine which is around 4 weeks old accumulates all the dirt in the back of the machine and not in the bottom of the cylinder what's wrong? My other Dyson I had for 12 years and no problem
1 answer
Dyson Team ..Dyson
Hi Kathy,
Thank you for your query.
When dust enters the bin, it is spun out of the airflow. At the bottom of the dust bin, there are plastic baffles to catch the dirt/hair/fluff and keep it down. If it weren't going to be caught, these would keep spinning and negatively affect the performance of the machine.
The way your dust bin fills depends on some factors, primarily the type of dust and dirt, and also the speed in which the particles enter the dust bin. If the majority of your debris is smaller, such as dust particles, sand, grit, etc.like, it is more likely to evenly fill the bin bottom to top (like a glass held unevenly under the tap).
If more carpet fibres, hairs threads, etc. are sucked through the machine, the fibres can catch onto each other as they spin through the dust bin. The baffles at the bottom will catch them, and they will tend to bundle together and build up and out from the one spot.
We hope this has satisfactorily answered your query today. If we can be of any further assistance or further information is required, please don't hesitate to email us back or call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm.
Best wishes,
John R.asked
Will a Dyson pick up tusks of wool which are being shed from our new wool carpet. If so.which model should I buy ?
3 answers
Hi Julie here I cannot say whether my Dyson big Ball would do this as I have not had such a problem as I have an older wool 85%nyon15% mix if I remember rightly but to see how well this DYSON collects up my beautiful fluffy cat fur and of course any garden fodder he brings in having sat in the garden bed for some time. I can however recommend the
www.dyson.com.au/support an online service which solves according to Dyson 80% of the customers issues by using this online service.
I cannot say directly onlythat I am extremely delighted with my Dysonbigball and as I have a physical disability now due to Rheumatoid Arthritis and Early Onset Parkinson's disease I find this product with all of the attachments great.
Dyson Team ..Dyson
Hi John,
Thank you for your query. Any Dyson machine should be able to help with picking up fibres being shed from the carpet. However, a machine with a spinning brush bar will work more efficiently for this purpose.
I would encourage you to email [email protected], and we'll be happy to find t he right Cinetic Big Ball machine for you.
Best wishes,
I have a Dyson Cinetic BigBall Allergy with the turbine brush head and it struggles to pick up white fluff that gets stuck on my black wool carpet. Even after going over it 4-5 times, I still have to bend down to remove bits of fluff manually.
Meika ocasked
What am I doing wrong? I have bought a Allergy Cinetic barrel vacuum and it is fantastic on the carpet upstairs but it pushes all the dirt around on my tiles and makes vacuuming so much more time consuming then it should be.. is there something that I am doing wrong??
3 answers
Dyson Team ..Dyson
Hi Meika,
Thank you for your query.
Any debris too big to fit under the turbine head of your Cinetic Big Ball Allergy may be pushed along.
If you have a large area of tiles, I would recommend considering purchasing the Swivel Hard Floor Tool. This part is designed specifically for cleaning hard floors and can be purchased by calling our helpline on 1800 239 766 with your machine handy. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.
Best wishes,
Thank you very much for your quick response. Looks like I'll need to invest in a new head for it to save us going crazy
Hi Meika,
This happens to my turbine head as well. It doesn't seem to perform all that well with anything other than dust or hair and at times will even leave those behind as well!
N.O Dysonasked
Has anyone had any luck returning their BigBall Cinetic to Dyson for a refund?
2 answers
NO No need to return my great DYSON product and have had this BigBall Vacuum cleaner since October 2016- it is used by myself and the lady who spends Wednesday of each week assisting me in any manner, shape or form. This grand lady gives my home that really big vacumm for the week and it is sometimes not really necessary to vacuum each week. This depends on how much garden THE BOSS (the cat) brings in from the garden as he is. Beautiful long haired cat and even though he sits on a bathmat I spread over the front garden bed he can at times find that extra to bring in. I have had absolutely no problems with DYSON in this regard and stand by my review.
That's great to hear.
However it's the worst vacuum I've ever owned and I also stand by my review.
Elyasked
Can i use the fluffy vacuum head of the v6 and v8 on my cinetic big ball allergy?
1 answer
Dyson Team ..Dyson
Hi Ely,
Thank you for your message.
Apologies for any disappointment, however the Soft Roller Cleaner Head won't physically fit the Cinetic Big Ball Allergy machine as it requires an electrical connection the Cinetic Big Ball machines don't support.
Best wishes,
wwwtasked
What is the main difference between the Multi Floor and the Allergy (which has been reduced by $100 RRP)? Is it the heads supplied? Please explain the advantages and disadvantages of the different attachments.
2 answers
The Allergy comes with the Turbine floor head that has a built in rotating brush for lifting stubborn dirt from carpet. The Multi Floor head is just an ordinary head similar to the standard head you get with ordinary vacuum cleaners. The Allergy cleaner comes with an extra accessory for vacuuming the mattress. I would personally go with the Allergy. You are getting more for your money (after the discount).
Dyson Team ..Dyson
Hi there,
Thanks for your question.
Apart from the colour, the difference comes down to the accessories and floor tools that come with the machines.
The Cinetic Big Ball Multifloor has a flat style auto adjusting rectangular head suited to both hard floors and carpets, whereas the Allergy comes with a spinning Turbine head which excels at picking up both on hard floor and carpets and picks up fine dust and hair. The Turbine heads have the best pick up performance.
The Cinetic Big Ball Allergy also comes with a mattress tool to assist with removing dust mites.
If you have any further questions to help you choose the best machine for your needs, please don't hesitate to get in touch at [email protected]
Best wishes,
Sherriasked
I am a house cleaner by trade. I hear the Dyson Cinetic Big Ball is really hard to push on carpet. I'm looking for the best canister vacuum for carpet and hard floors that doesn't weigh too much.
Any suggestions?
Sherri
4 answers
It's a little difficult for me to tell to be honest. I don't struggle but I clean only my house. So maybe a shop assistant might be more helpful. Sorry...
Dyson Team ..Dyson
Hi Sherri,
Thank you for your question.
Our Cinetic Big Ball Range is designed for both carpets and hard floors and using our ball technology our machines will glide easily over both. If you would like a demonstration before purchasing please feel free to go to your local retail store (Harvey Norman, The Good Guys etc.) and they should have a Dyson demonstrator there on the weekends.
If you have any specific questions please don't hesitate to call our helpline on 1800 239 766. Our helpline is open Mon-Fri 8am-6pm and on the weekends 8.30am-4pm.
Best wishes,
Samuel
Facebook.com/Dyson
Hi Sherri,
If you're looking for a vacuum to clean houses for business purposes, then avoid the Dyson Bigball Cinetic Allergy.
I used Pullman vacuums to clean pubs and nightclubs many years ago and the Dyson Bigball I purchased struggles in my house and I would most likely end up throwing it out of a 6th floor window if I had to use it to clean houses as a cleaner!
Jaybeeasked
Hi everyone,
I have been tossing up whether to buy a Dyson for a while now. More specifically the cinetic allergy version. After reading the reviews, it seems the earlier versions were better and the new Dyson is more prone to faults. Can anyone recommend a good vacuum for pet hair? I don't want to spend $800-$900 on a new vac if it is going to break in a few weeks or months even. I'm looking for a reliable machine that will stand the test of time.
6 answers
The last great Dyson is actually the DC29. User replaceable pre filter and post motor filter (HEPA). both filters can be ordered online from Dyson or eBay or Aliexpress (China).
The newer ones like the DC37C onwards hides the HEPA filter in the ball, and takes a lot of patience and special tools to open it up. And the ones without filters like the DC54 is also an asswipe, because the cyclones are not effective at keeping dust and dirt out from the motor clogging up the hidden HEPA filter suffocating the motor and hence motor burnouts.
In the end if u want a Dyson the DC29 is the one to buy. Although instruction manuals doesn't tell u how to get to the HEPA filter, many Youtube videos will happily show u how and its easy to replace too.
I have a husky who sheds hair everywhere in the house, I recently purchased a Bosch animal vac & it is the best vac I have ever used, pics up everything!! I can highly recommend it.
No stay away, the design of the new models is terrible and I am trying to get a refund. You spend more time with a straw trying to clear blockages in the housing than you do actually vacuuming
MJwasked
I wish i had found this dyson review site before i purchased one.Now i feel i wasted $900 .Have any of you ladys had success with dyson on having your faulty dyson fixed ? please advise.thank you .Mark
2 answers
Dyson Team ..Dyson
Hi Mark,
Thank you for reaching out on Product Review.
If your machine has faulted we would hope to have the opportunity to offer our support as the machine is covered by a 2 year Dyson guarantee. Please contact us on 1800 239 766 when you are at home with the machine for assistance.
Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.
Looking forward to hearing from you soon.
Best wishes, Taryn
Facebook.com/Dyson
Hi Mark,
I am in the same position as you are.
My Dyson Bigball Cinetic Allergy vacuum doesn't appear faulty, it just turned out to be $760 dollars worth of disappointment.
There was a 30 day money back guarantee available for a while but now your only option is to sell it on Gumtree or eBay or send it in for repair - which doesn't really help when you regret the Dyson purchase because your 10 year old vacuum still does a better job.
Good luck.
meganswartasked
Hi. I have owned a Dyson for 15 years. I bought a new one yesterday as it finally blew up! I am reading quite a few posts of people being given a discount for owning an obsolete model. Is this applicable to me in any way as the retailer I purchased my Dyson from recognises any discounts for a period of 30 days. No harm in asking.... thanks!
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for posting your question to Product Review.
The upgrade offer is only redeemable for customer's who choose to upgrade their retired machine through Dyson directly, as we cannot reimburse/ refund purchases from a third party. We are sorry for any disappointment this may cause.
Don't forget to register your new Dyson on the link below or by contacting our helpline on 1800 239 766. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.
Kind regards,
Taryn
Facebook.com/Dyson
Djapa0asked
Hi Dyson,
It seems like all the reviews of your Cinetic Big Ball seem to central upon the faulty design of the weak emptying bin cover which accidentally open too easily. Please advise and if a solution has been found.
Is the small ball upright a better option?
5 answers
I haven't had any trouble with emptying the bin.
Dyson Team ..Dyson
Hi Djapa0,
Thanks for reaching out with your question on Product Review.
The issue you have described is not a design fault and is perhaps an isolated issue. The Cinetic Big Ball and Small Ball are also two completely different designs, the Big Ball being a barrel design and Small Ball being an upright design. The Small Ball is also compact and light weight in design, meaning that the bin capacity and motor size are smaller in design than that of a full size upright machine and for this reason we are unable to compare the two.
If you would like to discuss this together further please don't hesitate to email us at [email protected] for more information.
Best wishes, Taryn
Facebook.com/Dyson
I don't believe this is an isolated issue. I have seen reference to it multiple times (in fact I counted 9 reviews on this site which mention it) and I have the same issue myself. The catch is flimsy and poorly placed. As soon as you empty the bin, dirt particles become lodged in the rubber seal and make it tricky to close and latch properly. I would definitely say its a design fault; I even took mine back to the store to discuss with the Dyson rep (and the Electrolux rep as it happened) and they both had to agree that it was not the most intelligent design
Slyasked
How can you clean out the crinkled hose at the bottom of vacumme it keeps clogging up? grr
3 answers
I don't know. I didn't keep the vacuum long enough to find out how to do unclogging.
Dyson Team ..Dyson
Hi Sly,
Thank you for your question.
For assistance with a blockage, please contact our helpline on 1800 239 766 and we will run through troubleshooting. If we are unable to assist over the phone, our customer care team will arrange an inspection at a local service centre to you.
Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.
Best wishes, Taryn
Facebook.com/Dyson
I work as a domestic cleaner and use a variety of Dyson cleaners. This is a constant problem......I carry a piece of thick and pliable electrical wire (i hooked one end) and us this to unclog the hose under the barrel which is flatter than the main suction hose. Design fault.
Baikalasked
Is the new Carbon fiber turbine head compatible to Dyson DC 54?
Who knows model number of Carbon fiber turbine head of Dyson Cinetic Big Ball?
I want to buy new Carbon fiber turbine head and use it on Dyson DC 54.
Thanks.
1 answer
Dyson Team ..Dyson
Hi Baikal,
Thanks for your question.
The Turbine head that comes included in the box of the Cinetic Big Ball range is virtually the same Carbon Fibre Turbine Head as that which comes with the DC54 range, except for the connection. For this reason, the new Turbine head will not connect onto the DC54. We apologise for any disappoint this may cause.
Best wishes, Taryn
Facebook.com/Dyson
DK74asked
Hi, why is it that the new Dyson Big Ball (250AW) has far less suction power than the Dyson DC54 (290AW)?
2 answers
I'd take no notice of that ...it easily offers noticeably more suction then a DC54 (I have both) in actual use. No contest ...
Dyson Team ..Dyson
Hi DK74,
Thanks for your question.
The slight difference in suction power will not be noticeable as the machine has been reengineered to drastically improve the overall performance in the machine within the home. To view all the features in details, please visit our website:
Best wishes, Taryn
Facebook.com/Dyson
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