1481 questions from our users
Kim D.asked
I can’t find a replacement brush for my V6 slim, are there any V6 or DC models compatible or with the same brush head with the V6 slim.
1 answer
Dyson Team ..Dyson
Hi Kim,
If you just need the brushbar this can be ordered from https://shop.dyson.com.au/spare-parts/brushbar-963830-01-1, if you need a replacement motorhead https://shop.dyson.com.au/spare-parts/motorhead-966981-01-1.
Alternatively please feel free to call our helpline on 1800 239 766, we are here to help.
- Sam
Sheryl Lasked
I have a DysonV6 and a few days ago I got a new charger it worked perfectly for a day or so and I put it back on charge; however yesterday when I unplugged it it came on straight away without me pressing the button but then it was on constantly even when I press the button; anyway I continue Hoover the bedrooms but still I couldn’t get it to stop. I opened the canister and cleaned But it kept on running so I left it and after 5 mins it stopped and from them it hasn’t worked. There is a constant flashing blue light where the max button is. Is there anything you can suggest please?
2 answers
I would suggest contacting Dyson, they are actually really helpful and will hopefully sort that out for you.
Dyson Team ..Dyson
Hi Sheryl,
We are sorry to hear that your machine is not turning off, this is certainly not to be expected.
Please contact our helpline on 1800 239 766 with your machine handy for further assistance.
Best wishes,
Sam
Dyson Customer Care
Erika Masked
I have a dyson v6 26 months old, recently it has been cutting out after very short use, light on the battery flashes blue a few times then goes off. Not using in max mode. When I plug the charger in the light is solid blue but then usually goes off after a short amount of time so I keep unplugging and plugging back in but still doesn’t seem to last long. Not sure if I need a new battery or charging lead please could you help? many thanks.
2 answers
Maybe contact Dyson, I am just a customer and can only go from my own Experience, we have had it for 7years and had very minor issues listed above.
Dyson Team ..Dyson
Hi Erika,
Sorry to hear about this, it sounds like the battery may not be running as long as it should. So we can double check the run times with you please reach out to our helpline on 1800 239 766 with your machine handy or send through an email to [email protected] with the serial number of your machine.
- Sam
Johnasked
When I try to charge my dyson the blue will not come do l need a new charger?
1 answer
Dyson Team ..Dyson
Hi John,
Thank you for your question.
Sorry to hear about this, it does sound like you will need a new charger.
You can order this for $30 with free postage from https://shop.dyson.com.au/spare-parts/charger-967813-05-1.
Best wishes,
Sam
Dyson Customer Care
Salvoasked
Why it keeps stopping?
2 answers
Because the connection between vacuum and the stick becomes wobbly and stops transmitting the electrical signal.
Dyson Team ..Dyson
Hi Salvo,
Thank you for your question.
If you find your machine is stopping and starting this indicates a restriction of airflow usually caused by a blockage.
We'd kindly ask you to run through the checks below:
https://www.youtube.com/watch?v=jIBuj-sAd4c
https://www.youtube.com/watch?v=BCUY4crvKK8
Best wishes,
Sam
Dyson Customer Care
david w.asked
Is it normal for my Dyson v6 to have a blinking blue light while charging?
2 answers
Dyson Team ..Dyson
Hi David,
Thank you for your question.
While charging the light on the machine should be a solid blue, once fully charged the light should go completely off.
If you are experiencing issues with the machine we'd kindly ask you to reach out to our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-8pm and on the weekends 8.30am-4pm.
Best wishes,
Sam
Dyson Customer Care
Thank you
Floody2169asked
My Dyson works fine on normal mode but on Max it cuts out after about 10 seconds. I have cleaned out every filter and disconnected and reconnected the battery, however it still didn’t work properly on Max mode. I contacted Dyson and they believed that it was the recharger, even though it was just out of warranty they sent me a new one, and they were fantastic to deal with. I received the new charger but it didn’t fix the issue. Please help me as I Love my V6 animal but I really need to be able to use the Max mode.
1 answer
Dyson Team ..Dyson
We are sorry to hear the charger hasn't solved the difficulty and are happy to further assist.
So we can best assist, could you please forward your details to [email protected]? Our Dyson Experts will be in touch very shortly to assist.
Angieasked
My Dyson Animal keeps stopping on boost but is fine when boost switched off have cleaned all filters. Any help?
1 answer
Dyson Team ..Dyson
We are sorry to hear your machine isn't working in Max mode
If your Dyson V6 is working well otherwise (i.e. picking up dust and debris) when not in Max mode, and the charger lights up when the machine is plugged in, it would indicate the battery on the machine would need to be replaced. You can purchase a replacement battery for the Dyson V6 here: https://shop.dyson.com.au/spare-parts/battery-967810-21
If this isn't the case, the machine is under two years old, or you have any further queries, our Dyson Experts are available via [email protected] and we will be happy to help.
SHstockasked
My v6 animal has had a replacement 3.0AH battery which worked fine for a couple of months until it stopped and when it is put on charge the solid blue light comes on but does not ever go out and the unit does not charge.
Is this a charger a battery fault or something else?
1 answer
Dyson Team ..Dyson
So we can give an accurate answer, we would encourage forwarding your query to our Dyson Experts via [email protected]. We'll be happy to run you through troubleshooting to help detemine what is happening and get an outcome for you.
We look forward to hearing from you and assisting.
Peter D.asked
How do clean basket and other bits
1 answer
Dyson Team ..Dyson
You can find instructions on how to maintain your Dyson V6 via this link: https://www.dyson.com.au/SupportHome/Vacuums/Cordless/Dyson-V6/209468-01/maintaining-your-dyson-machine
Should you have any further queries, our Dyson Experts are available via [email protected] and happy to help.
Paul O.asked
The battery is new and fully charged been working fine but wont wont now when pulling the on button. Any help?
2 answers
Hi Paul,
There are several things you need to check. Ist maybe battery is faulty. Second might be the bin. Bin must be cleaned once full. Lastly, it might be the head. That needs to be cleaned as well. Hope this is helpful for you. Otherwise, just go back to the shop and let them check the battery for you.
Dyson Team ..Dyson
Our Dyson Experts will be happy to help get this sorted. Please just forward your details and the serial number of your machine to [email protected]. We will be in touch to assist.
davidasked
It just displays a amber light when you pull the trigger ?
1 answer
Dyson Team ..Dyson
An amber light usually means the machine is too hot or too cold to run. We would recommend leaving the machine in a room between 3 degrees celcius and 40 degrees celcius for half an hour before retrying or charging the machine.
If we can assist further, our Dyson Experts are available via [email protected] and happy to help.
Jamal M.asked
My Dyson v6 fully charged stops after 15-30 seconds. Any help?
1 answer
Dyson Team ..Dyson
We are sorry to hear about this. So we can best assist and get a resolution for you, we would kindly encourage emailing your details and the serial number of your machine to [email protected]. Our team will then be in touch shortly to help.
Keven A.asked
When put on max mode battery goes dead straight away? Any answer to why it’s been fully charged
1 answer
Dyson Team ..Dyson
We are sorry to hear your machine isn't working in Max mode
If your Dyson V6 is working well otherwise (i.e. picking up dust and debris) when not in Max mode, and the charger lights up when the machine is plugged in, it would indicate the battery on the machine would need to be replaced. You can purchase a replacement battery for the Dyson V6 here: https://shop.dyson.com.au/spare-parts/battery-967810-21
If this isn't the case, the machine is under two years old, or you have any further queries, our Dyson Experts are available via [email protected] and we will be happy to help.
Julie sasked
Have. Dyson animal 6 not working put a new battery in 6 months ago have cleaned filters taken apart and cleaned looks as new worked for a few months the nothing have repeated process including new battery nothing,,,,
Extreamly frustrating.
1 answer
Dyson Team ..Dyson
We are sorry to hear your machine isn't working. Our Dyson Experts are available and happy to help get this sorted. Please just forward your details and the serial number of your machine to [email protected] and we will be in touch very shortly.
Jayasked
Why doesn't it work properly? We have had one for 6 months now and at first it was great but, even after totally cleaning out, it just doesn't pick fluff and dust up. Very disappointed, will never buy this brand again.
1 answer
Dyson Team ..Dyson
We are sorry so hear you are having trouble with the performance of your machine. Understanding you have cleared your machine, we would kindly encourage reviewing this video to ensure all areas were checked: https://www.youtube.com/watch?v=BCUY4crvKK8
Should you continue to experience difficulties, please forward your details to our Dyson Experts via [email protected] and we will be happy to help get this sorted.
Wendy Aasked
The felt strip on the motor head is peeling off. We tried hot glue to reattach, but it only lasted a day or so. What do you recommend to reattach it?
Used regularly for three years now, very pleased. Thank you
1 answer
Dyson Team ..Dyson
If the felt strip has come off the head, we would encourage replacing the part it is connected to.
We would kindly ask you to forward your query, a photo of the effected part, along with the machine serial number and your details to [email protected] and our Dyson Experts will be be happy to assist.
Kay Naiduasked
Why Dyson v6 only goes for seven minutes then stops?
1 answer
Dyson Team ..Dyson
To confirm, your V6 should achieve a run time of 6 minutes on max, or on normal mode, a run time of 16-17 minutes with a motorised floor tool attached, or 20 minutes without.
Standard out of the box, your machine will be on Max mode. To change to normal mode for the longer run time, while the machine is running with your finger on the trigger, press and release the "Max" button on the back of the machine. The "Max" button light will turn off and you will hear the machine change tone to indicate it is now running in normal mode.
In the event your machine isn't achieving these run times, please get in touch with our Dyson Experts via [email protected] and we will be happy to help.
Graham Marshallasked
Our Dyson v6 animal vacuum is abt 2 yrs old and when supposedly fully charged its runs for abt 1 minute then flat we then charge again for abt 5 mins then it works great any ideas as to why thanks
1 answer
Dyson Team ..Dyson
This is certainly unusual and not something we would expect during normal operation.
We kindly encourage emailing our Dyson Experts via [email protected] and we will be in touch to assist and get this sorted for you.
Grant H.asked
how do you change filters
1 answer
Dyson Team ..Dyson
You can see a video on how to wash the filter(s) of your machine here: https://www.youtube.com/watch?v=JzhCAfkRNDc
Please note, some machine's aren't equipped with the blue exhaust filter. If your machine isn't, please disregard this second filter.
If we can assist further, our Dyson Experts are available via [email protected] and happy to help.
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