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Reviews

4.3

116 reviews
5
(89)
4
(8)
3
(1)
2
(1)
1
(17)
  • Transparency
    3.8 (25)
  • Customer Service
    4.2 (38)
  • Trip Completed Yes (28) · No (8)
  • Ease of Booking
    4.5 (35)
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Reviewer Photos & Videos

Cairns traveler

Cairns traveler

  • 6 reviews
  • 1 like
  • Verified customer

Good not great

published

Have used several times. Good prices, really good tour operators, you have to reconfirm direct with tour operator that I don't like! Would I use again? Yes, but checking operator attraction price first.

1 comment
Experience Oz
Experience OzExperience Oz
Terry C

Terry CBrisbane

  • 5 reviews
  • 2 likes
  • Verified customer

Awesome site!

published

Great service, very easy to use site and extremely convenient for planning entire itineraries whilst down under! Friendly customer service; There are so many activities to plan and keep busy.



1 comment
Experience Oz
Experience OzExperience Oz

Thank you for the great review, Terry! We will gladly pass on the kind words in our team and are looking forward to seeing you again soon for your next experience. :)

brittany q

brittany qgold coast

  • 2 reviews
  • 1 like
  • Verified customer

best website ever and best deals

published

we booked tickets for our one pass at sea world and it was an easy process with experience oz tickets no trouble at all booked online and all done within 5 minutes

June 29th 2018 Update: Awesome service best site to use and best prices



Booked theme park tickets through experience oz and nz would recommend anyone to use easy site to use and best price to choose from !!

1 comment
Experience Oz
Experience OzExperience Oz

Thank you very much for the great review and for updating us as well, Brittany. We're glad you got to experience the fun of the Gold Coast theme parks and hope to see you back very soon for your next adventure!

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Convenient and reliable all the time!

published
1 comment
Experience Oz
Experience OzExperience Oz
Shane

ShaneSingapore

  • Verified customer

Great Experience

published

I went for the Yarra Valley Gourmet Tour. It was so enjoyable. The wine tasting and lunch was awesome. Our guide made us very comfortable throughout the tour. The only downside was that there were 12 of us packed in a 12 seater van, which was a bit cramped. Nonetheless, my wife and I enjoyed it thoroughly.

1 comment
Experience Oz
Experience OzExperience Oz

Thank you very much for taking the time and leaving this positive feedback. We're happy you had a great time in the Yarra Valley, it is truly beautiful. We're looking forward to seeing you again soon for your next experience. :)

Kel

KelSydney

Easy to book and competitive price

published

I booked online for Whiteheaven beach and Hamilton island day trip. It was easy to book online and got the confirmation quickly. The price was also competitive among all the travel agencies.

1 comment
Experience Oz
Experience OzExperience Oz

Thank you for leaving this great review, Kel. We're happy you got to create great memories and experience the Whitsundays. We're looking forward to seeing you again soon for your next experience!

Jordan Vo

Jordan VoMelbourne

  • 4 reviews
  • 1 like

Poor customer support

published
1 comment
Experience Oz
Experience OzExperience Oz
JoJo3838

JoJo3838ALBURY

  • 6 reviews
  • 2 likes

Easy to use, competitive prices

published

I purchased Dreamworld tickets via experience oz & nz online as they offered the best price for what I wanted. I found other Gold Coast activities that I wasn't aware of when browsing their site - Tropical Fruit World being one. I recommend doing your own research to compare prices though, as experience oz & nz does not always offer the best deal.

1 comment
Experience Oz
Experience OzExperience Oz

Thank you for taking the time to leave a review. We're happy you got inspired for more things to do on the Gold Coast than just the theme parks and are glad you got to create awesome memories!

This was great

published

I took some friends to Currumbin wild life Sanctuary,the tickets where a really good price and this is the second time I have taken people there in the last month,I booked on line it was all so easy and went without a hick up I would definitely use this company again and I highly recommend them.hooe there is more discounts on other things like this.

1 comment
Experience Oz
Experience OzExperience Oz

Thank you for the great review, Sandie. We're happy you got to enjoy Currumbin Sanctuary with your friends. Looking forward to seeing you again very soon when you're putting your Experience Points to good use. :)

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Rachel

RachelBLACKHEATH

Helpful tool to book activites

published

User friendly helpful website with access to good range of activities. Appreciated receiving an email confirming booking. Everything was smooth and activities booked proceeded as described. Will continue to use.

1 comment
Experience Oz
Experience OzExperience Oz

Thanks for leaving a review, Rachel. We're happy you got to book your experiences at ease while enjoying some savings. Looking forward to seeing you again soon!

Helpful staff and great prices.

published

I purchased theme park tickets over the phone for me and my friends and it was super easy! The staff were friendly and helpful! This company has great prices! Highly recommend.

1 comment
Experience Oz
Experience OzExperience Oz

Thank you for the lovely feedback, Phoebe. We gladly pass the kind words on in our team and are happy you got to enjoy the Gold Coast theme parks!

Richard

RichardSydney, NSW

  • 5 reviews

Easy to use website, but needs some work on the back end

published
Neel

NeelSydney

Very difficult to deal with

published

I got 2 tickets to skypoint observation deck in gold coast. We were travelling interstate and were there only for a day. Tried to use the voucher but the venue was half closed so we decided not to use the voucher and instead ask for refund because we did not wanted to see a half closed venue which is logical I guess. Returned to Sydney and asked for refund as they are unused. They said it can not be refund. Their operation is not transparent. While booking there was no indication on their or venue's website that the venue would be closed. They are very adamant on refunds. Its fine, they didn't refund me $40 back. However they now have lost a customer and also earned a bad rating.

Gem

GemSydney, NSW

  • 2 reviews

cheaper to book directly with suppliers

published

I purchased tickets to Featherdale Zoo for my daughters birthday and included a koala experience. One their website it said to purchase 1 per adult at $20 which we did however when we arrived it was only $20 for 4 adults. What a waste of $60 as they refuse to refund it even though we didnt need it. I would assume this is common practise with their website as they did not apologise for their error or offer a refund. I would suggest booking directly with companies

Richard

Richard

  • 4 reviews
  • 7 likes
  • Verified customer

Cancelled tour at the last minute

published

I booked a snorkeling trip from magnetic island to the great barrier reef. This was confirmed over their website and via email. It was cancelled at the last minute by one of their staff members over the phone, due to overbooking. Given that this was booked for my last day on the island I had no opportunity to rebook with another company. Completely ruined my holiday.

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Mr Kim

Mr KimSydney, NSW

  • 5 reviews
  • 7 likes
  • Verified customer

Well priced, Many FUN Tours, Australia and New Zealand destinations

published

I've purchased Tangalooma Dolphin and Snorkel Tours with lunch ($95) and 2 Hours Horse Riding tour on this site in Dec 2015. It was fun & enjoyable, tour guides were very professional, the vessel (ferry) which carried passengers to the Tangalooma island was new and beautiful. 2 hours horse riding tour on the mountain (forgot the name of the mountain which was about 1.5 hours from Surfers Paradise) was cool, I will never forget that experience.
I just purchased another tour (vivid Sydney Captain Cook ferry) on this site and will see how it goes.
The website shows many fun tours at very good price and it looks like they are dealing with top tour companies.

1 comment
Experience Oz
Experience OzExperience Oz

Thank you for the great review! It seems like you keep exploring new things to do all over Australia and we hope you continue to do so and create great memories.

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Questions & Answers

aina n.

aina n.asked

Hi, My family and i will go to Gold Coast, Australia on February 2020 . I've tried so many times to pay using my credit card . Why i can't pay for it . My vacation is around the corner . I've tried to message your customer service but ended up no reply from your side . Please reply immediately . Thank you

1 answer
Experience Oz
Experience OzExperience Oz

Hello Aina, it's disappointing to hear you are experiencing trouble purchasing online. Please give us a call on 1300 935 532 and our friendly customer service team can look into the issue for you and make a reservation for you over the phone. February is a lovely time to visit the Gold Coast. We hope you enjoy your holiday.

Judy R.

Judy R.asked

My husband and I were gifted one of your tours (Burlesque Showboat Cruise) for Christmas 2018 but due to very personal reasons, we have not as yet booked the Cruise and are very unlikely that we will book it at all. It has nothing to do with your company, it is just very bad timing!! We were wondering if it is at all possible to get a refund for the cruise and have the refund returned to my son and daughter in law who were the ones that purchased the gift.
The voucher number is #310499183 and it was purchased by Christopher (Chris) Marien and Sharon Patton.
Looking forward to hearing from you with a favourable response.

Kind Regards
Mrs Judy Ralph

3 answers
Experience Oz
Experience OzExperience Oz

Hi Judy, Thank you for your message. Gift vouchers are unable to be refunded, however, the value of the gift voucher can be used towards another experience instead. Please give our friendly team a call on 1300 839 731 to discuss what options are available for you. Looking forward to speaking with you.

Judy R.
Judy R.

Do you have movie vouchers available?

Experience Oz
Experience OzExperience Oz

Hi Judy, we have a huge range of tours, attractions and cruises that your gift vouchers can be used towards. Please give our reservations team a call on 1300 935 532 and they will be able to suggest the perfect experience for you. If you prefer email then you can get in touch with us at: [email protected]

chelsea

chelseaasked

Hi I have booked my tickets but i have yet to receive any email. pls help?

3 answers
Muzza
Muzza

Hi Chelsea. That is strange. Id check at your end if payment for tickets has actually gone through as sometimes it doesnt and that could be why you dont have your tickets. If it has send Experience Oz an email telling them tickets not received using "contact us" at bottom of page. Also check you have given them your correct email to reply to.

Simon.S
Simon.S

Try calling them call us on 1300935532 or email us [email protected]

Experience Oz
Experience OzExperience Oz

Thank you Muzza and Simon for helping Chelsea. Yes, please give us a call on 1300 935 532 or send us an email at [email protected] with any questions you might have and our team is happy to help. We hope you've received your tickets and have a wonderful experience.

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