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Reviewer Photos & Videos
Cairns traveler
- 6 reviews
- 1 like
- Verified customer
Good not great
Have used several times. Good prices, really good tour operators, you have to reconfirm direct with tour operator that I don't like! Would I use again? Yes, but checking operator attraction price first.
1 comment
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Terry CBrisbane
- 5 reviews
- 2 likes
- Verified customer
Awesome site!
Great service, very easy to use site and extremely convenient for planning entire itineraries whilst down under! Friendly customer service; There are so many activities to plan and keep busy.
1 comment
Experience OzExperience Oz
Thank you for the great review, Terry! We will gladly pass on the kind words in our team and are looking forward to seeing you again soon for your next experience. :)
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brittany qgold coast
- 2 reviews
- 1 like
- Verified customer
best website ever and best deals
we booked tickets for our one pass at sea world and it was an easy process with experience oz tickets no trouble at all booked online and all done within 5 minutes
June 29th 2018 Update: Awesome service best site to use and best prices
Booked theme park tickets through experience oz and nz would recommend anyone to use easy site to use and best price to choose from !!
1 comment
Experience OzExperience Oz
Thank you very much for the great review and for updating us as well, Brittany. We're glad you got to experience the fun of the Gold Coast theme parks and hope to see you back very soon for your next adventure!
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Convenient and reliable all the time!
Booked more than 5 trips (including both tour packages and tickets only) with this company. Informative, convenient and reliable. Vouchers were received immediately. Questions were answered instantly through live chat assistance. Always get crystal clear instruction on where to check-in and what to bring, which is so accurate and helpful to make every experience completed with full success. Amendment could be made fairly easy.
February 12th 2022 Update: Instant Confirmation, Easy Cancel
I booked Philip Island Day Tour and Reverse Great Ocean ...Read more
Road Day Tour. Instant confirmation can be generated and ready to download upon online booking. I trust Experience OZ as it has never let me down in previous booking and tour experiences. Again, the recent two tours are to the satisfaction. Re cancellation, I booked and paid for a 2-day tour for Philip Island and Great Ocean Road at the beginning, and found the dates I wanted were not available. I called Experience Oz, the associate verified the situation and helped to cancel immediately. I got my money back the next day. Fairly easy and did not break my booking for the 2 substitute single-day tour at all.1 comment
Experience OzExperience Oz
Thank you very much for taking the time and reviewing your experience with us. We gladly pass on the feedback to our reservations team who are always happy to help with any questions! We hope you enjo... Read more
yed your other experiences and looking forward to seeing you again soon. :)Similar opinion? Write a review on ieatwords.com.au!
ShaneSingapore
- Verified customer
Great Experience
I went for the Yarra Valley Gourmet Tour. It was so enjoyable. The wine tasting and lunch was awesome. Our guide made us very comfortable throughout the tour. The only downside was that there were 12 of us packed in a 12 seater van, which was a bit cramped. Nonetheless, my wife and I enjoyed it thoroughly.
1 comment
Experience OzExperience Oz
Thank you very much for taking the time and leaving this positive feedback. We're happy you had a great time in the Yarra Valley, it is truly beautiful. We're looking forward to seeing you again soon for your next experience. :)
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KelSydney
Easy to book and competitive price
I booked online for Whiteheaven beach and Hamilton island day trip. It was easy to book online and got the confirmation quickly. The price was also competitive among all the travel agencies.
1 comment
Experience OzExperience Oz
Thank you for leaving this great review, Kel. We're happy you got to create great memories and experience the Whitsundays. We're looking forward to seeing you again soon for your next experience!
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Jordan VoMelbourne
- 4 reviews
- 1 like
Poor customer support
Have purchased several times with this company. Easy to book and instant confirmation including e-voucher. Would have given it 5* if it wasn't for a recent incident with customer support. So my hotel was not on the pickup list for one of the tours I was considering. There was no drop-down list of the pick-up points. I was certain one large hotel that's around 300m away is on the list, but I sent them an email to confirm which is the closest to my accommodation. Instead of simply telling me which one it was, they first asked me how many people w...Read more
ill I book for (2 in my case), and then told me to go to their final meet-up location before departure (around 500m away). Now, 200m wouldn't be a big deal but how is it pick-up included if you just ask people to go straight to final meet-up point (when clearly there is an alternative)? And does it mean because I travel in a small group so it wouldn't really matter that I wouldn't get what larger groups do? Considering I have booked with this company so many times this is a big let down.1 comment
Experience OzExperience Oz
Thank you for taking the time and leaving a review. We’re sorry your experience wasn’t as expected. Our priority is to satisfy every time and we gladly pass this on to look into this matter. Pick up l... Read more
ocations are determined by the experience provider and we will pass the feedback on to them. If you would like to discuss this further please contact us on 1300 935 532 or [email protected].Similar opinion? Write a review on ieatwords.com.au!
JoJo3838ALBURY
- 6 reviews
- 2 likes
Easy to use, competitive prices
I purchased Dreamworld tickets via experience oz & nz online as they offered the best price for what I wanted. I found other Gold Coast activities that I wasn't aware of when browsing their site - Tropical Fruit World being one. I recommend doing your own research to compare prices though, as experience oz & nz does not always offer the best deal.
1 comment
Experience OzExperience Oz
Thank you for taking the time to leave a review. We're happy you got inspired for more things to do on the Gold Coast than just the theme parks and are glad you got to create awesome memories!
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This was great
I took some friends to Currumbin wild life Sanctuary,the tickets where a really good price and this is the second time I have taken people there in the last month,I booked on line it was all so easy and went without a hick up I would definitely use this company again and I highly recommend them.hooe there is more discounts on other things like this.
1 comment
Experience OzExperience Oz
Thank you for the great review, Sandie. We're happy you got to enjoy Currumbin Sanctuary with your friends. Looking forward to seeing you again very soon when you're putting your Experience Points to good use. :)
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RachelBLACKHEATH
Helpful tool to book activites
User friendly helpful website with access to good range of activities. Appreciated receiving an email confirming booking. Everything was smooth and activities booked proceeded as described. Will continue to use.
1 comment
Experience OzExperience Oz
Thanks for leaving a review, Rachel. We're happy you got to book your experiences at ease while enjoying some savings. Looking forward to seeing you again soon!
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Helpful staff and great prices.
I purchased theme park tickets over the phone for me and my friends and it was super easy! The staff were friendly and helpful! This company has great prices! Highly recommend.
1 comment
Experience OzExperience Oz
Thank you for the lovely feedback, Phoebe. We gladly pass the kind words on in our team and are happy you got to enjoy the Gold Coast theme parks!
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RichardSydney, NSW
- 5 reviews
Easy to use website, but needs some work on the back end
I used Experience Oz for booking various tours and experiences in Adelaide. The good thing is that the website is easy to use and allows you to plan your itinerary easily. Unfortunately the description provided on some of the tours was out dated, for example one tour had change their wine tour to only visit 3 cellar doors and not the 5 advertised on Experience Oz's website. Also they booked one of our tours incorrectly which meant that we didn't get the lunch that was meant to be included in our tour and we ended up wasting almost an hour tryin...Read more
g to sort it out. they did provide a refund for the difference in value, but we still missed out on part of the tour due to this error. The other irritation was that the hotel we stayed in was not listed as a pickup location on the website even though the tour operator provided pickup from that hotel on their website. I don't really see the value in using an agency like this to do bookings as it just adds an extra layer of complexity.Similar opinion? Write a review on ieatwords.com.au!
NeelSydney
Very difficult to deal with
I got 2 tickets to skypoint observation deck in gold coast. We were travelling interstate and were there only for a day. Tried to use the voucher but the venue was half closed so we decided not to use the voucher and instead ask for refund because we did not wanted to see a half closed venue which is logical I guess. Returned to Sydney and asked for refund as they are unused. They said it can not be refund. Their operation is not transparent. While booking there was no indication on their or venue's website that the venue would be closed. They are very adamant on refunds. Its fine, they didn't refund me $40 back. However they now have lost a customer and also earned a bad rating.
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GemSydney, NSW
- 2 reviews
cheaper to book directly with suppliers
I purchased tickets to Featherdale Zoo for my daughters birthday and included a koala experience. One their website it said to purchase 1 per adult at $20 which we did however when we arrived it was only $20 for 4 adults. What a waste of $60 as they refuse to refund it even though we didnt need it. I would assume this is common practise with their website as they did not apologise for their error or offer a refund. I would suggest booking directly with companies
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Richard
- 4 reviews
- 7 likes
- Verified customer
Cancelled tour at the last minute
I booked a snorkeling trip from magnetic island to the great barrier reef. This was confirmed over their website and via email. It was cancelled at the last minute by one of their staff members over the phone, due to overbooking. Given that this was booked for my last day on the island I had no opportunity to rebook with another company. Completely ruined my holiday.
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Mr KimSydney, NSW
- 5 reviews
- 7 likes
- Verified customer
Well priced, Many FUN Tours, Australia and New Zealand destinations
I've purchased Tangalooma Dolphin and Snorkel Tours with lunch ($95) and 2 Hours Horse Riding tour on this site in Dec 2015. It was fun & enjoyable, tour guides were very professional, the vessel (ferry) which carried passengers to the Tangalooma island was new and beautiful. 2 hours horse riding tour on the mountain (forgot the name of the mountain which was about 1.5 hours from Surfers Paradise) was cool, I will never forget that experience.
I just purchased another tour (vivid Sydney Captain Cook ferry) on this site and will see how it goes.
The website shows many fun tours at very good price and it looks like they are dealing with top tour companies.
1 comment
Experience OzExperience Oz
Thank you for the great review! It seems like you keep exploring new things to do all over Australia and we hope you continue to do so and create great memories.
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Questions & Answers
aina n.asked
Hi, My family and i will go to Gold Coast, Australia on February 2020 . I've tried so many times to pay using my credit card . Why i can't pay for it . My vacation is around the corner . I've tried to message your customer service but ended up no reply from your side . Please reply immediately . Thank you
1 answer
Experience OzExperience Oz
Hello Aina, it's disappointing to hear you are experiencing trouble purchasing online. Please give us a call on 1300 935 532 and our friendly customer service team can look into the issue for you and make a reservation for you over the phone. February is a lovely time to visit the Gold Coast. We hope you enjoy your holiday.
Judy R.asked
My husband and I were gifted one of your tours (Burlesque Showboat Cruise) for Christmas 2018 but due to very personal reasons, we have not as yet booked the Cruise and are very unlikely that we will book it at all. It has nothing to do with your company, it is just very bad timing!! We were wondering if it is at all possible to get a refund for the cruise and have the refund returned to my son and daughter in law who were the ones that purchased the gift.
The voucher number is #310499183 and it was purchased by Christopher (Chris) Marien and Sharon Patton.
Looking forward to hearing from you with a favourable response.
Kind Regards
Mrs Judy Ralph
3 answers
Experience OzExperience Oz
Hi Judy, Thank you for your message. Gift vouchers are unable to be refunded, however, the value of the gift voucher can be used towards another experience instead. Please give our friendly team a call on 1300 839 731 to discuss what options are available for you. Looking forward to speaking with you.
Do you have movie vouchers available?
Experience OzExperience Oz
Hi Judy, we have a huge range of tours, attractions and cruises that your gift vouchers can be used towards. Please give our reservations team a call on 1300 935 532 and they will be able to suggest the perfect experience for you. If you prefer email then you can get in touch with us at: [email protected]
chelseaasked
Hi I have booked my tickets but i have yet to receive any email. pls help?
3 answers
Hi Chelsea. That is strange. Id check at your end if payment for tickets has actually gone through as sometimes it doesnt and that could be why you dont have your tickets. If it has send Experience Oz an email telling them tickets not received using "contact us" at bottom of page. Also check you have given them your correct email to reply to.
Try calling them call us on 1300935532 or email us [email protected]
Experience OzExperience Oz
Thank you Muzza and Simon for helping Chelsea. Yes, please give us a call on 1300 935 532 or send us an email at [email protected] with any questions you might have and our team is happy to help. We hope you've received your tickets and have a wonderful experience.
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Experience OzExperience Oz
Thank you for taking the time to leave a review. Experience Oz works hard to handpick inspiring experiences at affordable prices and it is so rewarding to hear that you have enjoyed all your activitie... Read more
s with our hosts. We agree that reconfirming experiences can be annoying when you travel but communication is essential to ensure that you are aware of any necessary changes to pick up times or weather conditions that may affect your experience and often your experience host will not know these details until closer to the date. Thank You.