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- ACT, Fyshwick
- Verified customer
Affordable
I was able to go into the store and purchase quickly and with little fuss. My customer service representative simply allowed us to much our purchases without any pressure and persuasion.
1 comment
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HogesGoulburn
What you need
I browsed products online and purchased instore it was hassle free with a vast amount of options to choose from
1 comment
Fantastic F.Fantastic Furniture
Hi Hoges, thanks so much for shopping with us! Glad to hear your experience was stress free and we look forward to seeing you again soon. Kind regards Ryan and the Fantastic team
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JackieCanberra
- 3 reviews
- 2 likes
Smell of Formaldehydel was overpowering and gave me headaches for weeks
Made purchase in store after veiwing display
Furniture looked good and was cheap
When delivered the couch I purchased smelt and filled the house with he consuming chemical
Later I found out that his smell can be toxic to your health
Was very unimpressed with my purchase as every time I sat down to relax on the couch I got a splitting headache from the smell
1 comment
Fantastic F.Fantastic Furniture
Hi Jackie, We're sorry to hear you weren't happy with your purchase. So we can assist, can you please send through your order and contact details? Our email address is [email protected] Regards Annie and the Fantastic team
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5 Stars
The staff was incredibly knowledgeable and patient! The showroom made it easier to pick exactly what you prefer. When I first walked in I wanted one package deal but after sitting and seeing another I changed my mind. I was also able to swap and change the package how i wanted it. They also had beautiful accessories and I can't wait until it's all in my new home!
1 comment
Fantastic F.Fantastic Furniture
Hi Shell M, thanks for choosing to shop with us and for sharing your thoughts online. That's great to hear! We look forward to seeing you back soon. Regards Annie and the Fantastic team
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Deeptee
- 2 reviews
- ACT, Fyshwick
- Verified customer
Good products at amazing price
I purchased the home starter Hollywood package, but I was able to pick and choose other options with the package and it was still around the same price, the person that looked after us was amazing and helped us to within our budget..
1 comment
Fantastic F.Fantastic Furniture
Hi Deeptee, thanks for choosing to shop with us! We're so pleased to hear you had a great experience in store with our team members and products. We hope to see you back soon. Regards Annie and the Fantastic team
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The help i received was amazing.
I purchased online a new lounge set and i was given the help i needed instantly. The delivery waa quick and at a great price.
1 comment
Fantastic F.Fantastic Furniture
Hi Melsie25, thank you for choosing to shop with us! We are happy to hear of your in store experience as well as your quick delivery. We hope you are enjoying your new furniture and hope to serve you ... Read more
in store in the future. Regards, Angelina and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
TaylorCanberra
- ACT, Fyshwick
- Verified customer
Very happy with my choice, better in person than on website.
I made my purchase online, it was quick and easy and I heard back from them about delivery pretty quickly. I just found the boys who delivered my bed were blunt and rude and had no customer service skills at all. Apart from delivery my experience was really good. :)
1 comment
Fantastic F.Fantastic Furniture
Hi Taylor, thanks for choosing to shop with us online! We appreciate you taking the time to share your feedback as we're always looking to improve. We hope to see you again soon. Regards Annie and the Fantastic team
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- ACT, Fyshwick
- Verified customer
Home 3 Door Mirror Wardrobe
Recently I bought 2 Home 3 Door Mirror Wardrobe. As advertised as Australian made, I thought the quality will be very good. I paid the full amount in the store. The sales person said she will be give me a call. The call doesn't came. I called them up after many weeks only to find that they are in store.
Collected the packages. The warehouse person put the packages together in a trolley and brought them to the car. At the time of assembling I noticed that one of the side panels are slightly bend. At last when the assembly completed the bend w...Read more
as still there. The same thing happend with the second wardrobe. It was the bottom panel for the second one. I have contacted them previously about the delay in receiving the order. No reply received yet. The experience was all but fantastic. I dont know how will they keep satisfy their 6 year warranty. I also need to check that its really made in Australia.Think carefully before buying from them.1 comment
Fantastic F.Fantastic Furniture
Hi Padani, we are really sorry to hear you are not happy with your Home Robe and the shopping experience you have had with us. We really appreciate your feedback, could you please email us at reviews... Read more
@fantasticfurniture.com.au with your contact details so we can get in touch to understand how we can improve? Regards Angelina and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
EshaCanberra
Always met what we expect.
My best furniture store. Quality and prices are very genuine. Always met my expectations. Huge variety at genuine affordable price.
1 comment
Fantastic F.Fantastic Furniture
Hi Esha, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you aga... Read more
in in the future! Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
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S gormancanberra
- 2 reviews
- 4 likes
No refund- missing money
So I received a large flat pack order..... single Mum without the no how to assemble. Fantastic furniture recommended someone.... he didn't come wheb he was supposed to then when he did arrive disappeared with my stock and money. Eventually brought stock back inassembled but not the money.... so dodgy....
Several items that weren't available have still not been refunded over a month later... really unhappy
10 comments
Fantastic F.Fantastic Furniture
Hi S Gorman, we are very sorry to hear about your recent experience and sincerely apologise for the inconvenience. We would really like to look into this and see what we can do to assist. Would it be ... Read more
possible to send us an email at [email protected] with your contact and purchase details? Kind regards Ryan and the Fantastic teamSara Ryan
Fantastic Furniture Fyshwick, order number 8880000741564
PH- 0401312265
So what is happening with this?
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Good value
I do not like shopping at all but so I return to the shops that give me a least stressful experience when I do need to go shopping.
1 comment
Fantastic F.Fantastic Furniture
Hi None, thanks for choosing to shop with us. We hope to see you again soon. Regards Annie and the Fantastic team
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Everything I Expected
Needed a single guest mattress in a hurry and I have mobility issues, so I found Fantastic Furniture online and ordered and received my mattress so fast. It is just what I wanted and exactly as described. Very helpful customer service when I contacted them with a query. Will definitely shop with them again.
1 comment
Fantastic F.Fantastic Furniture
Hi Heather H, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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DorothyCanberra, ACT
- 2 reviews
Very satisfying shopping at Fantastic Furniture.
We went to the store so that we could finalise the purchase, payment and delivery; and found that everything worked out quickly and
satisfactorily, and I must add with politeness and friendliness.
1 comment
Fantastic F.Fantastic Furniture
Hi Dorothy, thanks for choosing to shop with us! We're delighted to hear you had such a Fantastic in store experience at Fyshwick. We hope to see you back soon. Regards Annie and the Fantastic team
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JulezWeston 2611, ACT
- 3 reviews
- ACT, Fyshwick
- Verified customer
My lounge is perfect, couldn't live without it..
Purchased in store and got delivered promptly.
Great service and great delivery even got a great discount on lounge and delivery.
1 comment
Fantastic F.Fantastic Furniture
Hi Julez, thank you very much for choosing to shop with us in Fyshwick and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team
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Great service from Kathryn T
Kathryn new exactly what she was doing when looking up our product for availability and was very courteous and helpful, we are still waiting for our delivery so I am not able to comment on the product yet but I was very happy with the service and the colour options, parking etc.
1 comment
Fantastic F.Fantastic Furniture
Hi Bonnie, thank you very much for choosing to shop with us in Fyshwick and taking the time to share your experiences. We hope to serve you again in the future. Regards Angelina and the Fantastic team
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A pleasant experience
The furnitures are good qualities and reasonably priced. However there are few option in terms of colour and design. the shop assistance was polite and helpful in showing me different type of products that I might like, gave me idea of colour options I have etc. she informed me different financial option I can avail, if I want to. completing the purchase was smooth.
1 comment
Fantastic F.Fantastic Furniture
Hi SHIREENA, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. W... Read more
e hope to see you back soon! Regards Jivani and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
Good service and options
I bought in-store and the process of purchasing was really easy. The woman who helped me was really nice and helpful.
1 comment
Fantastic F.Fantastic Furniture
Hi Julian, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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If I could put minus stars I would
I did an online click and collect (1 hour) for fantastic furniture on the 11th Jan 2018 when going to pick it up it was not in stock. At numerous phone calls, emails and visits to the warehouse and store fast forward time to the 18th May and still no product. I can guarantee that I will not recommend them or be buying any products from them into the future.
1 comment
Fantastic F.Fantastic Furniture
Hi Cxx, I'm very sorry to hear about your experience to date with us. Would it be possible to email me your contact details and also the store you purchased from? My email address is reviews@fantastic... Read more
furniture.com.au I'll then make sure the team, their Area Leader and the Products team look into the stock levels and get in contact with you. Regards Fiona and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
AcaQLBraddon
Contemporary furniture for reasonable price
After online exploring, visiting a shop in Fyshwick was the easiest part of shopping regarding to polite member staff. I will visit you more times!
1 comment
Fantastic F.Fantastic Furniture
Hi AcaQL, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Annie and the Fantastic team
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K.P
- 3 reviews
Worst customer service so unorganised and 60min pick up is a lie.
Ordered a 60 min pick up, paid via credit card. Almost an hour later receive an email to say it is delayed 24hours and to contact online chat if it is urgent. Contact chat to be told they have to process the payment and it will be 24 hours and cannot be made urgent.
Finally go in store to collect, nothing was ready, phones ringing off the hook (I had tried to call about the order and not answered) tons of people not being served and walking out, couldn't find part of the order.. at least an hour waiting and organising my pick up (just a mat...Read more
tress and bedding) that I had ordered for quick easy 60min pick up and already paid for. I was going to purchase some more things in store but after such bad service from start to finish I will spend my money elsewhere.1 comment
Fantastic F.Fantastic Furniture
Hi K.P, I'm very sorry to hear about your experience at Fyshwick to date. We will be sure to look into the issues raise and if we can be of further assistance please get in touch with us. My email add... Read more
ress is [email protected] Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
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Fantastic F.Fantastic Furniture
Hi Maria P, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team