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HillaryCanberra
- ACT, Fyshwick
- Verified customer
They never refunded faulty products (ongoing five months)
I purchased a bedframe, mattress, and lounge at Fantastic Furniture in Fyshwick, ACT. My experience was the worst purchasing experience of my life.
Nearly five months months following my purchase, I have not received a refund for a faulty mattress and for the lounge which was never delivered.
When purchasing the items I was quoted a 6 week delivery time. My furniture was delivered two weeks late however I was never updated on the delay and had to call several times to receive any help at all.
The lounge was unable to be delivered in ...Read more
my second floor apartment (measurements were never asked for by the company) and the contracted delivery company damaged my ceiling which they never repaired and denied damaging (they did damage it). Fantastic Furniture offered to order a new, smaller lounge for which delivery updates were never provided. Finally, tired of sitting on my living room floor and receiving no updates, replies, or estimated timelines or loaner lounge as previously promised by [name removed] at the store, I decided to cancel the lounge and receive a refund.1 comment
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Just what i was looking for
I have shop at fantastic store precisely happy with product i have bought before. Would go back again for other things
1 comment
Fantastic F.Fantastic Furniture
Hi Annie, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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fahimiCanberra
best and fantastic
in store I would like to touch and see the purchess then I happy to buy it.
very good I like it .its the best
1 comment
Fantastic F.Fantastic Furniture
Hi fahimi, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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Find out how Fantastic Furniture ACT, Fyshwick compares to other Furniture Shops
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Great place to shop
Did shopping in store, staff were polite and helpful. The staff had great knowledge of the products and the delivery services.
1 comment
Fantastic F.Fantastic Furniture
Hi Ebony, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hop... Read more
e to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Cheap and friendly staff
Purchasing was done in store. Item was delivered to the apartment. Tools were not provided which made it difficult during assembly.
1 comment
Fantastic F.Fantastic Furniture
Hi Riteshma, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Fiona and the Fantastic team
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Easy
Was offered assistance as soon as i walked into the store and had purchased what i was after and out the store again within 20-30 minutes.
1 comment
Fantastic F.Fantastic Furniture
Hi Mandy, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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- ACT, Fyshwick
- Verified customer
Good quality products at competitive prices
The on line experience was easy. Delivery of goods is within a good time frame. The range of products is great, the search on line was a happy one.
1 comment
Fantastic F.Fantastic Furniture
Hi D.C, thank you for choosing to shop with us online! It’s great to hear that you like our online shopping experience! Feel free to shop with us online again in the future and don’t forget, if you re... Read more
quire any assistance our Live Chat team is there to help! Regards Fiona and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
- ACT, Fyshwick
- Verified customer
Horrible.
I purchased a dining table and chairs paid for them plus the $60 delivery fee, item was meant to be delivered Sunday 25th March but no they went and sold to someone else so now have to wait over a week longer
3 comments
Fantastic F.Fantastic Furniture
Hi Krystal, I am very sorry to hear of the experience you had in one of our stores. We value your feedback as we are always looking for ways to improve the customer experience. Regards Fiona and the Fantastic team
I will never be shopping with you guys again. I still haven’t received my table I paid for
Fantastic F.Fantastic Furniture
Hi Krystal, I am very sorry to hear that. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Would it be possible to email me your purchase an... Read more
d contact details? My email address is [email protected] Regards Fiona and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Value for money
We made our purchase in the store. Great products.
Easy to assemble and good quality. The staff we’re friends as always and quick to help us.
1 comment
Fantastic F.Fantastic Furniture
Hi Jack, thank you very much for choosing to shop with us in Fyshwick and taking the time to share your experiences. We hope to serve you again in the future. Regards Fiona and the Fantastic team
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Find out how Fantastic Furniture ACT, Fyshwick compares to other Furniture Shops
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Happy Customer
I've been shopping at FF ten years now and return as I find what I want. Their range seems to hit the right
spot and I have bought some good value items that have been just what I wanted.
1 comment
Fantastic F.Fantastic Furniture
Hi Daisy, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Fiona and the Fantastic team
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Great
In store customer service was great. Online was not very easy I had trouble with removing articles I decided I did not need.
1 comment
Fantastic F.Fantastic Furniture
Hi Linda, thanks so much for choosing to shop with us in Fyshwick. That's great to hear! We hope to see you again in store in the future. Regards Fiona and the Fantastic team
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perfect
in store and i really feel good.no any complaint about customre services.every thing is good .no any things bad .
1 comment
Fantastic F.Fantastic Furniture
Hi kriss, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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Cheap an quality furniture
Friendly helpful staff even at pick up location. cheap quality furniture an variety. All up best furniture store An will be telling friend to shop here
2 comments
Fantastic F.Fantastic Furniture
Hi Bunniegirl74, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our compan... Read more
y. We hope to see you back soon! Regards Annie and the Fantastic TeamSuch a pleasure
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Oh you wanted ya to help you???
Terrible terrible service. Call to ensure item is in stock and collectible. Assured yes. Pay for item. Arrive to collect. Sorry... they’re for other people but not you... no apology no offer of refund just you will have to wait a week or 2. Would have to say they really could not have cared less.
1 comment
Fantastic F.Fantastic Furniture
Hi Nunya, I'm very sorry to hear about your experience at Fyshwick to date. Would it be possible to email me your details as I'm very keen to look into and help you asap. My email address is customerc... Read more
[email protected] Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Another visit
All good. Parking good & delivery was on time & with a smile. Like the selection of products & staff that smiles.
1 comment
Fantastic F.Fantastic Furniture
Hi Vic, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope ... Read more
to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Fantastic Furniture ACT, Fyshwick compares to other Furniture Shops
Know better, choose better.
Must-visit store
I was over whelmed to see the variety of furniture, especially the wooden ones! Very robust, yet tangible and attractive pieces.
1 comment
Fantastic F.Fantastic Furniture
Hi Bhim R, thanks so much for choosing to shop with us! We are delighted to hear you love our products so much! Regards Jivani and the Fantastic team
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- ACT, Fyshwick
- Verified customer
Very Responsive Experience
I purchased online and the rapid response from the team was FANTASTIC! I look forward to dealing with the team again....Cheers
1 comment
Fantastic F.Fantastic Furniture
Hi KJM, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members! We hope to serve you ... Read more
again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
- ACT, Fyshwick
- Verified customer
Excellent Service
In store shopping on the 23rd of December around 11:00 am, we were looking for something urgent and the service of the young friendly lady on level 3rd was great. Pick up in warehouse was awesome great customer service as well there. It is incredible how good service can make the difference.
1 comment
Fantastic F.Fantastic Furniture
Hi Lui, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope ... Read more
to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
i really need it
am not really happy about my deposit i put for my lounge i haven't heard from you guys about that yet
1 comment
Fantastic F.Fantastic Furniture
Hi Bizzy, so we can look into this for you, can you please send through your order and contact details? Our email is [email protected] Regards Annie and the Fantastic team
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JayBeeAU
Great option
Was looking for reasonably priced single mattress. Found compressed one when I googled Fantastic Furniture: $99. Able to take home in my car :). Very comfortable. Highly recommend. Excellent service and product range for me.
1 comment
Fantastic F.Fantastic Furniture
Hi Jaybee, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We ho... Read more
pe to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
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Fantastic F.Fantastic Furniture
Hi Hillary, I'm very sorry to hear about your experience at Fyshwick to date. Would it be possible to email me your details as I'm very keen to have the area leader look into and help you asap. My ema... Read more
il address is [email protected] Regards Ryan and the Fantastic team